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ROMWE

3.0

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ROMWE Reviews Summary

ROMWE has a rating of 3 stars from 2,126 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ROMWE most frequently mention good quality, free shipping and online shopping. ROMWE ranks 8th among Discount Clothing sites.

service
326
value
332
shipping
342
returns
210
quality
320

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Jamaica
1 review
0 helpful votes
Follow Amanda K.
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Handbags are a weakness of mine and I am always looking for unusual ones that are the envy of my friends. I visited RomWe to find myself one such bag recently. There were so many to choose from at reasonable prices but I could only choose one. Upon receiving the bag I was very pleased to find that it is well constructed and made from high quality material. It is a nice and sturdy bag that stands upright and doesn't flop over. The colour goes with everything and I have gotten so many compliments on it. I will definitely be going back to RomWe website to purchase more bags as they give me a classy look without breaking my pocket.

Date of experience: June 12, 2015
Jamaica
1 review
0 helpful votes
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GREATEST online experience ever! Their website was very easy to understand. I was also SUPER IMPRESSED by their online chat option, I was able to get my questions answered before I even made my purchase. I ordered the colour-block lace mini dress. My dress was shipped within 24 hours. When I received my dress I was in AWE. It was PERFECT. It looked and fit exactly how I expected it to, and the quality was great, at such an affordable price. I ABSOLUTELY LOVE it! I have just found my go-to place for shopping online.

Date of experience: June 11, 2015
Pennsylvania
1 review
1 helpful vote
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I had never heard of Romwe before, but a friend recommended it a few weeks before my anniversary. I was looking to surprise my girlfriend with something nice and pretty. I ended up buying her the Flower Print Bodycon dress, which she loved. She looked and felt like a princess. It fit very nice, and the shipping time wasn't bad at all. It's also a nice quality, no fading in the number of times it's been washed, and she even wore it gardening a couple times without tearing it.

Date of experience: June 11, 2015
Utah
1 review
0 helpful votes
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Great fit
June 14, 2015

I just wanted to say that I love this skirt, honestly I was a bit skeptical about getting it because of the shipping price but all together it was about fifteen dollars, so not bad. It arrived very quickly, shipping was good. I only wore it once and have yet to wash it so I'm not sure how long it will last but I really do like the material and it seems sturdy. I wanted to get this skirt to wear high waisted and because I have a large bottom finding a skirt for this look I wanted to create without it being too short was difficult but I decided to give this one a try. I ordered the skirt with the higher waistline in black, size medium, and although a tad short I love it. It also looks cute for a longer look as well. I am 5'7, about 150 pounds. This skirt is awesomeeeee! I love it.

Date of experience: June 11, 2015
New Jersey
1 review
0 helpful votes
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Love this site
June 11, 2015

I found the most amazing dress for a wedding I had to go to on romwe.com. This is a great source of fashion and accessories at A GREAT PRICE. I can seriously get at least 20 outfits for under $100 on here, it is AMAZING. I ordered and I ended up getting free shipping. The clothing and items arrived in excellent condition and they look just like they did on the website. They offer great deals and you are in for luck when you end up with a whole new wardrobe for the cost of one outfit in the mall! Now that winter is around the corner, I can't wait to wear my new winter Maxi from them. Thanks again! I love this site!

Date of experience: June 10, 2015
Idaho
1 review
16 helpful votes
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So I recently ordered from Romwe. I was a tad skeptical and a little worried after reading some reviews, but to my relief, their service was wonderful.
Any time I had a question, they ALWAYS responded within a day and they were super nice and never tried to get around answering my question. They told me exactly what I wanted to know (regarding shipping and my tracking number and package and what not) which was great.
The only thing I wanna make clear to all of you thinking about ordering, BE CAREFUL when it comes to sizing. It's pretty varied. I ordered mostly small and some mediums. Thankfully everything fits just fine, but I was still a tad surprised. Some of the mediums were smaller than the small sizes I got. And one of the other mediums was rather large. BUT like I said, all the clothes looked cute on and I could figure out how to make em work. Phew!
But if you think about it, the prices they are selling these clothes for makes it totally worth it! They have great deals, like the 60% off and what not.
Overall, this is a pretty awesome online store (for being in China) and I actually am quite impressed.
Shipping was fast! I ordered about 12 days ago and as of yesterday, I had the package in my hands. I had a large order too (about 13 items) so I was super pleased that it got here so quickly.
All and all, don't be afraid to order from here! Of all the Chinese online stores, this is by far one of the best and most trustworthy. :)

Date of experience: June 10, 2015
Canada
1 review
1 helpful vote
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Fine!
June 13, 2015

I ordered my clothes about two weeks ago and got them in today. I ordered 2 rompers and 3 dresses. I am absolutely in love with the two rompers, and one of the dresses came in as a romper, which is a little strange, but whatever! One of the dresses I purchases is 4 sizes to big on me. It looks nothing like the picture does and is just overall strange. I am pleasantly surprised with the quality of the clothes after reading the reviews. I probably won't order from here again, but it was worth it this time!

Date of experience: June 10, 2015
GB
1 review
0 helpful votes
Follow Elizabeth W.
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My daughter ordered two items on separate occasions from this website. She contacted them with regards to her receiving the later item and has never received the first item - these goods were ordered at the beginning of May 2015. The response she received back was that she had never ordered the item she had not received. My daughter then took a screenshot of her order and sent it to them, another day goes by before a response and it was contact your local Post Office. Well I work in Procurement and I'm afraid that I will be contacting more than the Post Office if they don't get their finger out and find out the whereabouts of this undelivered parcel immediately. I want a response immediately.

Date of experience: June 9, 2015
miao m. — ROMWE Rep
over a year old

Dear customer,
Nice day.
Sorry for the late reply and all the inconvenience we have brought to you.
Because your daughter placed two items in two orders separately, our customer service might think that the one order contains two items. We sincerely apologize for these misunderstanding.
We have checked for you, and found that your item has been arrived at your country. Could you please take your order number and email address to contact the local post office to get back your package? Hope you can kindly understand. And we promise that your problems will be solved perfectly. If you do not find your package from the local post office, we can resend your item to you or we can also arrange the refund for you. You are our precious customer, helping you solve your problems is not only our duty but also our honor. Your satisfaction is our best comfort. Hope you can trust us and give us one more chance again.
If you need any other help, please contact us.
The email is [email protected].
Thank you for your support.
Yours sincerely

California
2 reviews
0 helpful votes
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Great Experience!
June 12, 2015

Shopping online with Romwe was a fantastic experience! I ordered a ton of adorable, boutique style clothes and was so excited about receiving them AND barely paying a thing! They arrived just as described, all very cute and well made. The lace on one particular piece was gorgeous and delicate; it was of excellent quality, especially considering it was under $15. I would recommend this company to anyone. Great experience!

Date of experience: June 9, 2015
Pakistan
1 review
0 helpful votes
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Just received my White with Zipper PU Tote Bag! I am surprised by the fast shipping and excellent communication with the customer service team. It's a wonderful experience of buying this beautiful handbag from Romwe.com. http://www.romwe.com/White-With-Zipper-PU-Tote-Bag-p-*******-cat-692.html. The quality is really awesome. The bag is well priced and attractive. The design of the handbag is not only pleasant to look at but very practical for the modern woman with adequate storage and a soft feel to it. Really Excellent Service and first class workmanship. They have set the benchmark in excellence that others could learn from. Very Pleased Customer. Thanks to the great team at Romwe for your help! I'll recommend you!

Date of experience: June 9, 2015
Nebraska
6 reviews
6 helpful votes
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Even though the clothes on this site are AMAZING, I was wary of ordering because of some of the reviews. I did anyway... and I am SO happy I did! I ordered 8 items, dresses, romper, shorts and skirts. Every item was shipped and arrived within the time frame they listed on the shipping FAQ chart.

The clothes are seriously great. The quality surprised me. I am a fashion snob and I inspect stitching, fabrics, cut, etc. All of my items rank right up there with some other high end brands and sites I frequent... I couldn't be happier. My only deduction for stars is because one of the items did not fit... the size couldn't have been a 6. Everything else was perfect! I will be back... probably far too many times than I should!

Date of experience: June 8, 2015
Canada
2 reviews
6 helpful votes
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I ordered from Romwe as a first time customer and the experience was mostly very frustrating. I left a terrible review earlier but decided to delete it and re-write one once I got my package. I ordered a floral backless jumper and it took forever to arrive but once I finally got it I absolutely loved it. I never stop getting compliments on it! It is so gorgeous and well made. The only thing stopping me from ordering from Romwe again is their absolute disorganization and terrible customer service (they sent me the same automated answers and would not properly answer my questions on several occassions, they also lied many times and told me my order had shipped when it was still processing). So basically if you are up for the wait then feel free to order from them but don't fall for their "happy to tell you your order is ready to ship" statement because it's most likely not true.

Date of experience: June 8, 2015
miao m. — ROMWE Rep
over a year old

Dear customer,
Nice day.
Sorry for the late reply and all the inconvenience we have brought to you.
Maybe there are some misunderstanding between us.
As our customer service mentioned that we generally need 5-7 working days to process your order. We have checked for you, and found that your item has been really stocked well and we were ready to ship your package on June 1st. But we know that you have contacted our colleagues before and your requirement of the delivery time is last sunday. And just like our colleagues said, your item can not be delivered on sunday. In order to guarantee that you can receive your package, we can not ship the package, and because we were at weekend before, it also caused the delay of your shipment. Hope you can kindly understand.
We are really sorry for leaving you such impression. But you are our precious customer, it is not only our duty but also our honor to help you. You satisfaction is our best comfort. We will arrange the shipment for you as soon as possible. Hope you can trust us.
If you need any other help, please feel free to contact us.
The email is [email protected].
Thank you for your support.
Best wishes

New Jersey
1 review
3 helpful votes
Follow Joolz H.
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THIS IS DEFIANTLY A SCAM WEBSITE. Lets start with shipping. I just got my package today (June 8th) and I ordered my clothes back on May 5th. I was given free express shipping that was said to take 3-7 buisness days. Now obviously, I was angry that it took over a month AND DID NOT TELL ME IT WAS SHIPPING FROM CHINA. It told me it would be shipped from ohio when in reality it was shipped to Ohio FROM Singapore. Exactly, it went Singapore, Hong Kong, Ohio, My state. This was quite angering. Then theres the sizing. I'm a medium in most brands and i decided to order larges in everything because I figured It'd be better to run big than small. I tried on everything and nothing fit. The dresses wouldn't zip, the rompers didn't make it past my hips, and the shirts looked like it would fit my 8 year old sister. SIZING IS A JOKE. Unless you are a size extra small and order about a medium it's a total waste. Then quality was also a giant joke. In the pictures everything looked knit and stretchy but when i received it everything felt like plastic. Nothing stretched, not even a little bit, and I feel like if i could wear it and moved to quickly it would rip. I also ordered some jewlery. I went to put on a headband and it snapped in two. Everything on the site is just very cheap, 0% quality knock offs of the ones in the pictures. Out of everything I ordered, only two necklaces are actually useful.

As pretty as the clothes and everything look, its not going to be at all what you think/want it to be when you order and receive it. I say just avoid this site at all costs.

Date of experience: June 8, 2015
miao m. — ROMWE Rep
over a year old

Dear customer,
Nice day.
Sorry for keeping you waiting and all the inconvenience we have brought to you.
In general, we need 5-7 working days for processing, and this processing time is not included in the processing time. And actually we have warehouse in the United States, but two items in your order sell well, we need time to get these items from our other warehouse, so it caused the delay of your shipment. Hope you can kindly understand and trust us.
Sorry to hear that you are unsatisfied with our quality and size. About the size, different items have different sizes. And we also have noted on our web, there may be up to a 2 cm difference between actual size and listed size because of manual measurement. You can see the description of these items and refer to http://www.romwe.com/size-guid-a-466.html, then send us the images of your clear measurement so that we can check for you. Due to light and pixel problem, the real item and the picture shown may appear slight difference. You can also take photos of these items which can show any defects to us so that we can confirm with our factory.
Do not worry, we will solve your problems perfectly. Hope you can trust us and give us one more chance again. All of our colleagues are also sparing no efforts to improve the quality of service.
If you need any other help, please feel free to contact us.
The email is [email protected].
Thank you for your support.
Best wishes

Virginia
1 review
2 helpful votes
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I purchased about 16 items during their sale and they came a week and a half later (which was expected) but only two came and one of the two was a over sized mesh shirt. Online it okay but when it came, the fabric was basically plastic. It has been a week since then and im still waiting for everything else. Besides that, i love the sales because where else would you find clothes like that for $7.00? Definitely not UO or American Apparel..

Date of experience: June 7, 2015
Nigeria
1 review
0 helpful votes
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Finding good and affordable boots nowadays is difficult, yea, they sucks. A friend introduced me to romwe.com, and I've got to say that they've got classic boots on that site and not only that they are affordable as well. I bought a fuzzy Buckle Ankle Boot on romwe.com and the experience was great, it was unlike my previous experiences on similar sites. The quality was superb and just as described, it is one of my best purchases this year. Despite the many awesome products, the site was easy to navigate and I am able to monitor my order through the tracking information I received after purchase. The order arrived quickly and at my doorstep too! I am giving a 5 start rating, its worth it. The site is great and you are missing a great deal if you are not using the site! Thank you romwe.

Date of experience: June 7, 2015
Georgia
1 review
1 helpful vote
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WASTE OF MONEY!
June 9, 2015

WASTE OF MONEY! I ordered 3 dresses. They sent me one in the wrong color, the second one was sewn together half inside out and twisted, the third dress's material was so thin it's unwearable.
They never respond to any emails. They advertise they have a customer service department but it's clearly false advertisement.
DO NOT lose your money to this company.

Date of experience: June 6, 2015
miao m. — ROMWE Rep
over a year old

Dear customer,
Nice day.
First thank you for choosing our company.
But we are sincerely sorry for the late reply and all the inconvenience we have brought to you. Because of time difference and weekend before, we could not reply to you in time. Hope you can forgive us and accept our apology. We cherish our customers, any of your problems will never be neglected. When our customer service see your news, they will reply to you as soon as possible.
We are really sorry that our items can not meet your requirement. Due to light and pixel problem, the real item and the picture may appear slight difference. You can send us the images of these items which can show any defects so that we can confirm with our factory. After confirmation, we will be responsible for any problems caused by us. We promise that your problems will be solved perfectly. We will also improve the quality of our service and giving you the best online shopping experience. Hope you can kindly understand and trust us.
If you need any other help, please feel free to contact us.
The email is [email protected].
Thank you for your support.
Best wishes

Washington
1 review
2 helpful votes
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Dresses do NOT come like the picture. The shipping is so slow, said 3-5 days, and my stuff came in 3 weeks. Horrible.

Material is crap - it feels like cheap bedsheets.

Just don't!

Date of experience: June 6, 2015
miao m. — ROMWE Rep
over a year old

Dear customer,
Nice day.
Sorry for the late reply.
Sorry to hear that our quality can not meet your requirement. Due to light and pixel problem, the real item and the picture shown may appear slight difference. Maybe you can take photos of your items so that we can check for you. Hope you can kindly understand. Any of your problems will never be neglected. Generally speaking, we need 3-7 working days for processing, and the delivery time of the standard shipping that you chose before usually takes 7-10 working days rather than 7-10 days. Moreover, we have noted on our web, the processing time is not included in the "delivery time". Hope you can kindly understand us. Actually your satisfaction is our best comfort. It is not our responsibility but also our honor to help you solve your problems. Hope you can trust us and give us one more chance again.
If you need any other help, please feel free to contact us.
The email is [email protected].
Thank you for your support.
Best wishes

Pakistan
1 review
0 helpful votes
Follow julia a.
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I must say this site is one of the best I have ever ordered from. I have never had such an easy and stress free experience in online dealing. The best thing by far was their customer support, which was available to answer all my questions in regards to the item itself and the shipping methods they had available is extremely classy. If you have any doubts regarding quality products of this, just blow them away from your mind and feel free to order here. There was a very simple process from the time I paid for the item, to the time I received it. Overall I got exactly what I was looking for. I will back in future soon to buy some more products. Highly recommended to everyone..

Date of experience: June 6, 2015
Virginia
1 review
2 helpful votes
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SCAM SITE
June 8, 2015

In May I made an order of 6 items. I received 2 & they were in terrible conditions. I contacted Romwe & requested that they cancel my order and refund me. They canceled my order but never refunded me. We went back & forth with them trying to compensate me with coupons. Eventually they just stopped replying. I filed a complaint with the Federal Trade Commission. I'll let them handle it.

Date of experience: June 5, 2015
miao m. — ROMWE Rep
over a year old

Dear customer,
Nice day.
Sorry for the late reply and all the inconvenience we have brought to you.
Because of time difference and weekend before, we could not reply to you in time. Hope you can forgive us and accept our apology. But later we found that our colleagues have helped you to cancel your order. After finishing the refund, the money will be returned to your account within 10-20 working days. Hope you can kindly trust us.
We are really sorry that you are not satisfied with your quality and size. You can see the description of the item and refer to http://www.romwe.com/size-guid-a-466.html, then send us the images of your clear measurement so that we can check for you. After confirmation, we will refund you for any problems caused by us. And as you mentioned that we need 3-7 working days for processing, but because you wanted to exchange your size before, it caused the delay of your shipment. Hope you can understand us.
Sorry for leaving you such negative impression. But all of you are important for us, we never deceive you. So no worry please, we promise that your problems will be solved perfectly. Hope you can give us one more chance again.
If you need any other help, please feel free to contact us.
The email is [email protected].
Thank you for your support.
Yours sincerely

Croatia
1 review
1 helpful vote
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ROMWE is great
June 8, 2015

I never thought buying a gift for my girlfriend would be this easy. Usually I'm very bad when it comes to fashion but somehow I found just what my girlfriend described to me as her perfect dress to wear this summer. And to top it all it was a bargain because i found it on sale and there was like 60% off which was unbelievable for me since I'm a student and can't afford expensive gifts like I would want to. Anyway, ordering was easy and simple and the dress came pretty fast as it said on the site. I can highly recommend ROMWE to anyone who found himself in what i wrote here as well as the girls who would like to look nice for a low price.

Date of experience: June 5, 2015

From the business

From Runway to Realway, Romwe aims to bring the top fast fashion into your days.


romwe.com
Founded in 2009
Nan Jing Shi, Jiangsu, China
+168
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