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ROMWE

3.0

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ROMWE Reviews Summary

ROMWE has a rating of 3 stars from 2,126 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ROMWE most frequently mention good quality, free shipping and online shopping. ROMWE ranks 8th among Discount Clothing sites.

service
326
value
332
shipping
342
returns
210
quality
320

We monitor reviews for authenticity

Australia
1 review
1 helpful vote
Follow Estelle S.
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Disgusted!
June 27, 2015

I ordered over a month ago and the parcel is not showing up. I contacted the seller, they sent me to the delivery service who can not recognise my ref number and when I called them, they sent me back to the sender. Neither of the company are able or professional in any ways. The delivering services were supposably going to call me to confirm my address because they cannot find me. I think it is bull*t. Now, I asked for a refund and they tell me they can only refund me half because the delivery service is going to destroy the parcel is not delivered! What a joke. Smells like a scam. I am going to report those guys.

Date of experience: June 24, 2015
miao m. — ROMWE Rep
over a year old

Dear customer,
Nice day.
Sorry for the late reply.
We have checked for you, and found the logistics information shows that your package has been delivered. But you are our precious customer, we will not ignore your problems. As you mentioned that you have not received the package, we will informed our colleagues to hep you search your order. So no worry please, hope you can give us several working days. We promise that your problems will be solved perfectly. And you also referred to the refund, we do not know what happened. Could you please give us the screenshot of the email chats record so that we can confirm with our colleagues? Hope you can kindly understand and trust us.
If you need any other help, please feel free to contact us.
The email is [email protected].
Thank you for your support.
Yours sincerely

Oregon
4 reviews
17 helpful votes
Follow Heather V.
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ROMWE is a business that will not right their mistakes. Nor will they answer you back after numerous messages to them.If they send you a wrong item, they make you take numerous pictures of the item, the labels, the shipping numbers and anything else they can think of to make your life miserable. Then expect to not hear from them again even after numerous emails to them. They will not take responsibility for their mistake, will not offer you a refund, discount, or even offer to ship you the item you wanted in the first place. So if you want a cute outfit, I would suggest shopping on ebay instead. You have buyers protection.
Im sure they will have some sort of sorry apology to this message but im sure they will still not right their mistake. All I want is for them to send me the right item I ordered but nothing.
REVISION- I AM HAPPY THEY GAVE ME A SMALL AMOUNT OF MY MONEY BACK, I DID KEEP THE SHIRT BUT IT WAS STILL THE WRONG ONE. THANK YOU FOR THE HALF REFUND, I WILL GIVE MY RATING A THREE STAR AS THEY MADE THIS RIGHT.

Date of experience: June 23, 2015
miao m. — ROMWE Rep
over a year old

Dear customer,
Nice day.
Sorry for all the inconvenience we have brought to you.
With regard to the incorrect item, it is out of our expectation, we are so sorry for that. And we apologize that you are unsatisfied with our solving behavior. But sending image is the best solution to solve you problems perfectly, we need these images to check for you carefully. Hope you can kindly understand. We know that our customer service have contacted you and gave you the proposal before. What do you think of our proposal? Please remember that you are our precious customer, and giving you the best online shopping experience is our best honor. Romwe is a fast-growing company, and your satisfaction is our best comfort, so we are willing to listen to your advice and also right our mistakes. Hope you can trust us and give us one more chance again.
If you need any other help, please feel free to contact us.
The email is [email protected].
Thank you for your support.
Yours sincerely

India
2 reviews
1 helpful vote
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AWESOME EXPERIENCE
June 22, 2015

Few weeks ago while i was checking out the collection at sitejabber i happen to find a really cool jacket at ROMWE. Seriously they have an awesome collection but ofcource we can not be sure about that before intact delivery. I received the delivery today only.the jacket looks amazing with my favorite color. Really comfortable fabric, smooth delivery and i am thrilled with shopping experience.

Date of experience: June 19, 2015
California
1 review
0 helpful votes
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Great Experience!
June 22, 2015

I found this site surfing online one night and loved their clothing line. I picked out the multicolor hollow floral crop jacket for my girlfriend and she loves it! Ordering the jacket was easy and no hassle. The item shipped on time and arrived as promised on time and brand new. I was quite pleased with this company's website functionality. I have been on other sites before that make it difficult for the customer to complete orders. Romwe is very affordable with high end look fashion and I highly recommend it to anyone who has a wife, girlfriend, sister and to any woman who loves clothes. This place has second had prices for brand new clothes!

Date of experience: June 19, 2015
Minnesota
1 review
2 helpful votes
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When I first came along this site, I, as many others apparently did, went and looked at reviews before buying. Seeing the mixed reviews of both awful and ecstatic, I decided I would give them the benefit of the doubt and just go ahead and order a sweater. It came in a week, but was definitely not what the picture looked like or was as advertised. The design looks just like the picture, but the material is a weird sort of polyester material, with no cotton lining at all, or really anything to make it like a sweater other than long sleeves. The picture made it appear as if it was going to be a crewneck sweatshirt, but really it reminds me of my brother's Liverpool jersey, but long sleeve edition. It only cost be about $15 with shipping, so I'm not really all that angry about it, I just want to warn others to proceed with caution, or, better yet, stay on the safe side and don't shop from this website at all.

Date of experience: June 18, 2015
miao m. — ROMWE Rep
over a year old

Dear customer,
Nice day.
First thank you for trusting us and choosing Romwe.
But we are sorry to hear that our item can not meet your requirements. Due to light and pixel problem, the real item and the picture shown may appear slight difference. Hope you can kindly understand. Maybe you can send us the images which can show any defects so that we can check for you. We think you are our valuable customer, and your satisfaction is our best comfort. Sorry for letting you down. Romwe is a fast growing company, all of our colleagues are trying their best to improve the quality of service and item. Hope you can trust us and give us one more chance again. We promise that we will do better in the future.
If you need any other help, please feel free to contact us.
The email is [email protected].
Thank you for your support.
Best wishes

New York
1 review
1 helpful vote
Follow Jaspyy T.
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I decided to give ROMWE a try. Before, I felt that the cheap prices will decrease the quality of the clothes. But I was wrong. Since it's the summer, I ordered the V neck contrast lace print dress and it came quickly, for the price and I had no problems with it. It's not too short and not too long. The material is pretty nice. It doesn't fade or shrink in the washer. The dress came exactly like the picture, which is a huge plus. I definitely recommend people to shop here for clothes more often. It's better for your wallet.

Date of experience: June 18, 2015
New York
5 reviews
5 helpful votes
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Good Selection
June 21, 2015

I ordered a dress from Romwe for a party I was attending. I was a little nervous ordering online. Unfortunately, the dress didn’t fit exactly the way I would have wanted it to fit but ROMWE had a great return policy. I would definitely shop with them again. Great clothes and great prices.

Date of experience: June 18, 2015
Australia
1 review
0 helpful votes
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I love shopping at Romwe! I am a real fan.
Romwe always have the best fashion in the clothing industry and in comparison to other fashion labels.
I find Romwe always caters for the seasons and I am always able to purchase something new.
I was not a fan of online shopping until I found Romwe and now I am addicted to the website and cannot help but always buy something.
I must praise Romwe on the high quality of the clothing. The quality of the clothing is constantly exceptional.
I purchased the Deep V Neck Lace Up Pastel Floral Print Jumpsuit, it is great for summer.
It was only $21 and I was able to receive 55% discount, this was wonderful.
There are many different variations of this type of ladies top, and I am tempted to purchase all of them.
Thank-you Romwe for another awesome shopping experience.
I recommend your company to all my girlfriends.
I am impressed with Romwe every time I shop there.

Date of experience: June 17, 2015
Brazil
2 reviews
3 helpful votes
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Buying from Brazil
June 20, 2015

I just got my order. I ordered from Brazil, took the express shipping. Dindnt had to pay any extra taxes. The quality of the clothes are very good, does not even look like "china made". Order your regular size, dont order a "bigger size for safety", because all the clothes are normal sizing and you will what you order! :) Took less than 20 days to arrive, the packcage was good. I ordered 16 clothes (dresses, skirts and shirts). I do recommend!

Date of experience: June 17, 2015
Virginia
2 reviews
0 helpful votes
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Great stuff!
June 20, 2015

I love this site! I went there to purchase a few things for the summer and found that I couldn't even stay under my budget because they have so many cute things.The website is really easy to use so ordering was a breeze. Everything was shipped to me in one package, which doesn't always happen on some other websites that I have purchased from, and yes, the items looks just like it did on the website. I do majority of my shopping online just because of the convenience, this site is super convenient for me.

Date of experience: June 17, 2015
Bangladesh
1 review
0 helpful votes
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Honestly, Romwe has quickly become one of my favorite catalogs. It has a wonderful catalog selection with different things to suit everyone's fashion needs and desires.

I'd have to note the best experience about ordering with Romwe is the ordering process and shipping. The products are obviously outstanding quality however ordering was an absolute breeze. Definitely user friendly! The shipping was also within the estimated delivery and came in the mail well packaged.

Date of experience: June 17, 2015
California
1 review
1 helpful vote
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What a Joke
June 20, 2015

My experience with Romwe is a joke. As you can see from previous reviews, I'm not the only person who was left with nothing but cheap clothes and no options. I had made a recent purchase on the Romwe website about 2 weeks ago. I'm usually careful with what I order online when it comes to clothing. The problem was not the fact that the clothes took so long to arrive, I expectesld it to be about 10 business days. My complaint is that the clothes unfortunately were cheap and ehat do you expect for such a great deal. I also recieved an incorrect size of a pair of jeans I purchased. I ordered a Medium and carefully measured myself so that I ordered the right size and it's obvious they didn't send me a Medium. There is also no tag inside the jeans to prove it, just the bag I recieved it in. I am usually a understanding person, in which I contacted customer service and requested a exchange, knowing in which I may have to pay shipping or who knows. All they could do for me is say "Sorry our clothes don't fit you, but here is a coupon for 50% off a new pair of jeans." How unresponsible is that? And why in my right mind would I trust Romwe again to spend my good money and hope I get the right size this time. Very disappointed. I guess I could just give them to some 10 year old girl because that's who they would fit.

Date of experience: June 17, 2015
miao m. — ROMWE Rep
over a year old

Dear customer,
Nice day.
Sorry for the late reply and all the inconvenience we have brought to you.
First thank you for choosing ROMWE.
Our website has mentioned that we generally need 3-7 working days for processing, and this processing time is not included in the "delivery time". Moreover, the delivery time of the standard shipping that you chose usually takes 7-10 working days rather than 7-10 days, so it belongs to the normal delivery time. Hope you can kindly understand.
Sorry to hear that our items can not meet your requirement. And we sincerely apologize for the inappropriate proposal of our customer service. About the quality, you can send us the images of these items which can show any defects so that we can check for you. And with regard to the size, you can also see the size description of this pair of jeans and refer to http://www.romwe.com/size-guid-a-466.html, then take photos of your clear measurement so that we can confirm with our factory. After confirmation, we will give you the satisfied reply. Sorry for letting you down. But you are our precious customer, we promise that your problem will be solved perfectly. Hope you can kindly trust us.
If you need any other help, please feel free to contact us.
The email is [email protected].
Thank you for your support.
Best wishes

Bangladesh
1 review
1 helpful vote
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Awesome review
June 16, 2015

I ordered a Vegetable Leather Embellished Elastic Black Pants from Romwe.com I love these leggings. I wish they came in every fabric, texture, and color, because I am now obsessed. Very comfortable, soft, and create a nice silhouette. I was torn between a medium and a large- I am 5'3" and normally wear a size 10- and the medium fit me perfectly.

Date of experience: June 16, 2015
Ireland
1 review
0 helpful votes
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Best Buy Of My Life
June 19, 2015

I recently bought a dress form romwe.com, i have never bought anything online before but a friend of mine recommended romwe. My biggest concern with buying online is not being able to try clothes on, but I was so happy to find that they supplied the exact measurement for each size dress, so i was able to see which one would fit me perfectly. The delivery was also really quick, the dress fitted absolutely perfectly and the quality is second to none. I would definitely recommend romwe.com to everyone they have amazing summer clothes. Thank you so much Romwe

Date of experience: June 16, 2015
India
4 reviews
2 helpful votes
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Happy buyer!
June 18, 2015

I ordered a dress for my sister's wedding from romwe.com. Really I was surprised with the quick shipping and service. I think romwe.com is a perfect site where you can see varieties of dress materials and elegant designs. The product quality is also up to the mark.
It also looked very well on my sister and no size issues. She got lots of good comments about her dress and one of my friends asked me from where she purchased the dress. I told her about the romwe.com site and after a week I got a call from her telling about her dress and amazing service provided from romwe.com. I really thank romwe.com for making my sister's wedding wonderful. One thing I have to say: You guys made the right name that fits perfect to your services and that is Fabulous!
I am very excited to shop more in romwe.com where you will get trendy and cute dresses for any occasion. Once again I thank fabulous for making my friend happy. I am satisfied with the service and I would recommend it!

Date of experience: June 15, 2015
Oregon
2 reviews
0 helpful votes
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Best site. Love it!
June 18, 2015

I bought two dress for my younger sister from this site. Http :// www.romwe. Com is the best site of online shopping I ever used. Purchase is very fast and products are cheaper than other site. It is better than the average online delivery time period. Therefore you don't have to wait for ages to receive your desired items that you ordered from this store. You will for sure get what you are looking for and even much more. Recommend this site.

Date of experience: June 15, 2015
Australia
1 review
3 helpful votes
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After paying for 'express shipping ' the clothes still took around 2-3 weeks at the very least... was it worth the wait? Mmm, not really. After receiving my package, I definitely regretted buying from Romwe. The quality was incredibly poor and quite tacky. The blouses literally felt like plastic on my skin - along with loose threads here and there. The coat which I ordered, although warm was made out of a very Cheap material and gave me a rash after trying it on for the first time (If you have sensitive skin like me). The sweaters were tolerable but were super thin and do not make you feel warm unless you layer up...

Date of experience: June 15, 2015
Illinois
1 review
3 helpful votes
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Has to be a scam!
June 16, 2015

I placed a decently large order with Romwe for about 11 different items and i was SO excited because they are super cute. But the package never showed up and the post office/fedex smartpost say the the shipper aka Romwe has to file a claim for a refund, but after going back and forth multiple times with the customer service on the website they say since they are in China they cannot file the claim. I've talked to USPS and Fedex and the shipper has to file the claim to get a refund. So now I am stuck out of a lot of money and Romwe won't help me out... I would've even be satisfied If they had resent they order, but they are very unhelpful.

Date of experience: June 13, 2015
miao m. — ROMWE Rep
over a year old

Dear customer,
Nice day.
Sorry for leaving you such impression.
We are sincerely sorry for the troubles we have brought you. There may be some problems in logistics. However, logistics is not in our control. If you still want your items, we will reship them to you. If you don not want your items, we will arrange refund for you. We need confirm with you.
Looking forward to your reply.
If you need any other help, please contact us.
The email is [email protected].
Thank you for your support.
Yours sincerely

Canada
1 review
1 helpful vote
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I have ordered from here before so I was trusting that this time would be like all the other times but they really disappointed this time ordering. I ordered my items in the beginning of May 2015 and was very patient for a MONTH of waiting for the package to be sent and a confirmation to be received. I had chose the express shipping and am well aware of the processing time of 3-7 days. I've kept in contact to see what my order status is and every time they keep saying it'll be shipped out asap or within a couple days. It's been a month, now in June with no package still and the same message being sent to me every time I check. I am a patient and hopeful person so I am really hoping that they will send me my stuff as it has already been paid for. I'm not going to say they scam people but just be cautious and aware that this will happen to you. This has been such a painfully long process of me contacting customer service to urge them for my shipment. Be cautious shopping here.

Date of experience: June 13, 2015
miao m. — ROMWE Rep
over a year old

Dear customer,
Nice day.
Sorry for leaving you such impression.
We have checked for you that your order has been prepared well and we will send it as soon as possible. As you know, we need 3-7 working days for processing. Actually, we have prepared your items well on 18 May. However, you contacted us and told us that the items must be shipped on exact date. If not, you will cancel your order. For the exact date, we cannot confirm. Thus, we need time to confirm with you. Hope you can kindly understand us.
Do you still want your order? We need confirm with you.
Looking forward to your reply.
If you need any other help, please contact us.
The email is [email protected].
Thank you for your support.
Yours sincerely

Australia
1 review
2 helpful votes
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Upon reading mixed reviews i was on the fence about ordering but i decided to anyway, boy was that a terrible decision. If you're wise, unlike me, you'll listen to the negative reviews.

I ordered a super sexy backless dress and received a pair of pant legs which were sewn shut (yep, no hole for a head/body/anything) with 2 spaghetti straps sewn on the sides... Upon bringing this up with them, they said it was "the design"... so basically the design was a pair of pants to be worn as a cape, as it certainly can't be worn as a dress or even a pair of pants.

EDIT: They have since offered me a partial refund and have apologised. Just be aware quality won't be as expected

Date of experience: June 13, 2015
miao m. — ROMWE Rep
over a year old

Dear customer,
Nice day.
Sorry for the late reply.
We have checked the item for several times before we sent it to you, the situation like this never happened. Hope you can kindly understand us.
We have seen the photos you sent us. We will check with our factory. After confirmation, we will solve the problem and the problem will never happen in the future. Besides, to compensate for the problem, we have arranged refund for you. Hope you can kindly trust us.
If you need any other help, please contact us.
The email is [email protected].
Thank you for your support.
Yours sincerely

From the business

From Runway to Realway, Romwe aims to bring the top fast fashion into your days.


romwe.com
Founded in 2009
Nan Jing Shi, Jiangsu, China
+168
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