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ROMWE Reviews Summary
ROMWE has a rating of 3 stars from 2,126 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ROMWE most frequently mention good quality, free shipping and online shopping. ROMWE ranks 8th among Discount Clothing sites.
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Ordered a while ago a few items for over $200, the material and the make of the clothing was so rubbish I wouldn't even clean my car with it. They are NOT what's in the pictures! I would never buy from your horrible and misleading website again! Scammers.
I recently ordered a sleeveless dress for my wife. Wow! What amazingly fast service from romwe.com! The dress came on time, was just what I expected, and my wife loved the look. If you're looking for great service, great prices, fast delivery, and the trendiest fashion, romwe.com is your one stop shop.
I bought a beautiful dress, but I got something totally different. They are very deceiving. Save yourself a headache. Attached is a photo of the dress so you can have an idea. They accept returns but shipping will cost me the same I paid for the dress, not worth it! I just toss it in the trash.
Dear customer,
Nice day.
Thank you for your support and sorry for letting you down.
Generally, the real object has some differences with the one in the pictures on the website because of light and pixel reasons. Hope you can kindly understand. We will pay more attention to this problem. Hope you can kindly trust us. We feel really sorry for your dissatisfaction with the return shipping. But please know that our website has noted that the return shipping fee need to be paid by the buyer. Hope you can kindly understand.
Romwe cherishes its customers and never deceives its customers. All our colleagues will spare no efforts to improve ourselves and to serve our customers. We promise we will help you solve your problem with our best efforts. Hope you can trust us.
If there is any other problem, please feel free to contact us.
The email is [email protected].
Yours sincerely.
I heard about ROMWE recently from my friend. I ordered one V Neck boyfriend black sweater, actually i was afraid to place the order at the first time just because i had many bad experience from other sites. But romwe.com is an awesome site which gives out amazing service and quality products. Pretty good cloth at reasonable price, the stitching was also nice and i am very much satisfied with their delivery period. I m glad that i found romwe.com, very happy with the first experience and will order again :)
I was much excited when I ordered sunglasses, and yes they delivered the product on time. It was a wonderful experience with ROMWE and I have already planned to order some other stuff from these people. As far as the product is concerned, It is up to the standard and am loving it. Thumbs up for team ROMWE :)
I recently bought the 'Apricot Long Sleeve Split Dress'. This was my first order on this site, and I will definitely be coming back. Not only is the quality great (and the price very reasonable!), but the ordering and shipping process was very smooth and trouble-free. I did have one question about the shipping though, so I started an online chat under the 'online help' menu, and they were very quick to respond. The customer service answered my question and helped me with the whole ordering process, very friendly too.
When i was about to do my first purchase i received a code for 60% off for special discount first purchase. No details given or specification that it can not be mix with previous discounts. Costumer service did not help at all, the answer was we are sorry. And they offer a $10 discount in my next order... ( the difference in my order was about $100) So finally i decide to not deal with this website to avoid headaches!
Dear customer,
Nice day.
Thank you for your great support first and sorry for the misunderstanding.
We have checked for you and we found your order has enjoyed the 60% off coupon. Please know that our website has noted that “The coupon discount is based on the original price of each item. If the item is on sale and have a larger discount than the coupon discount, then it cannot enjoy the coupon discount any more. Attention: One order can only use one coupon.”. You can have a reference to http://www.romwe.com/FAQ-a-366.html to know detailed information about this. Hope you can kindly understand and trust us.
We feel really sorry for your dissatisfaction with our customer service. Romwe cherishes its customers and never deceives its customers. It is not only our duty but also our honor to offer service to our customers. We promise we will try our best to improve ourselves later. Hope you can trust us.
If there is any other problem, please feel free to contact us.
The email is [email protected].
Yours sincerely.
THESE SCAMMERS SENT ME THE WRONG ITEM, AND WHEN I TRIED TO CONTACT CUSTOMER SERVICE THEY DID NOT OFFER ME A REFUND OR A CORRECTION. INSTEAD THEY TOLD ME I CAN KEEP THE ITEM AND RECEIVE 60% OFF NEXT TIME.
DO NO ORDER FROM THIS WEBSITE! I WILL BE TELLING EVERYONE I KNOW, AND POSTING IT ALL OVER SOCIAL MEDIA. I AM ALSO REPORTING THIS TO PAYPAL
I WANT MY MONEY!
HORRIBLE, WORST ONLINE SHOPPING EXPERIENCE I'VE EVER HAD
Dear customer,
Nice day.
Thank you for your support and sorry for the disappointment.
We feel really sorry for the incorrect item. Please believe that before we ship the package, we all have quality control and check the package. This incident is an unexpected thing. We never want to bring you such a problem. Hope you can kindly understand and trust us.
Because it will take long time for shipping, to save your time, our customer service put forward such a proposal. We sincerely apologize to you for the inappropriate proposal. Hope you can forgive us.
Romwe never deceives its customers. We cherish you and will spare no efforts to serve you. We will try our best to improve ourselves to bring a better service to our customers. Hope you can trust us.
If there is any other problem, please feel free to contact us.
The email is [email protected].
Yours sincerely.
I purchased the Blue Spaghetti Strap Backless Maxi Dress in a size large from this site, and I have to admit I didn't expect it to fit me when I ordered it, but the price was reasonable enough that I figured I might as well take a chance. It's hard to find clothes that fit, let alone look good on a fuller figure.
Not only did I receive the dress in great time, but it fits wonderfully! I think I've found my new favorite online store!
DO NOT USE THIS COMPANY!
Extremely Poor Quality Clothing from China, very thin jackets feel like they are made out of felt. Do NOT shop here or you WILL be ripped off. Not fun. Poor Service, wasted my money.
Shipping fee's are extremely expensive to send back to china, Minimum of $30.
There is no contact number to talk to anyone and the procedure to return is a long tedious one. I've wasted so much time and money trying to return this item, then once I got to the post office to send it back, they told me the price. I had just had enough.
Dear customer,
Nice day.
Thank you for your great support and sorry to let you down.
We are sorry that you are not happy with the quality of the items. Would you please send us some photos which can show the defects clearly so that we can check for you? After confirmation, we will be responsible for any size and quality problem caused by us. Hope you can trust us.
We sincerely apologize to you for your dissatisfaction with the service. Please believe that it is not only our duty but our honor to serve our customers. We will improve ourselves to bring our customers a better feeling of service later. Hope you can trust us.
Our website has noted that the return shipping should be paid by the buyer. Hope you can kindly understand. Because our company is an online company, there is no phone to call. If you meet some problems, you can contact our online customer service directly. Hope you can kindly understand.
On our sale page, you may get detailed information about the items such as material, size and so on. As for size, generally, there will be 2-3cm error because of manual measurement. Hope you can kindly understand.
Romwe cherishes its customers and never deceives its precious customers. All our customer service will spare no efforts to serve our customers and improve ourselves to bring our customers a good shopping experience. Hope you can trust us.
If there is any other problem, please feel free to contact us.
The email is [email protected].
Yours sincerely.
This is pretty much what they're talking about when they say "what you pay, is what you get".
Worse fabric I've ever seen/felt in my life, poor construction of the models, and it doesn't look at all as the pics online.
Overall I wouldn't recommend this product to anyone, at ALL!
Dear customer,
Nice day.
Thank you for your great support and sorry for letting you down.
We sincerely apologize to you for your dissatisfaction with the quality. Generally, the real object has some differences with the one in the pictures on the website because of light and pixel reasons. Hope you can kindly understand. Would you please send us some photos which can show the defects clearly so that we can check for you? After confirmation, we will be responsible for any quality problem caused by us. Hope you can trust us.
We know our customer service has contacted you and you want to return some items to us. Please know that our website has noted that the return shipping fee should be paid by the buyer. Hope you can kindly understand.
Please believe that Romwe never deceives its customers. We cherish you and spare no efforts to serve you. We are trying our best to improve ourselves in order to bring our customers a good shopping experience. Hope you can trust us.
If there is any other problem, please feel free to contact us.
The email is [email protected].
Yours sincerely.
Spent $120AUD on about 6 items, all of which were TERRIBLY made, and not made of the material stated on the website. They looked COMPLETELY different to what the website pictures advertised them as - colours, cuts, linings etc. One jumper was even just cut material at every edge - jagged and fraying - which it definitely wasn't in the pictures! I was so angry i just put it all straight in the op shop!
This website is actually very easy to navigate and change your order etc. But i will never use it again!
Dear customer,
Nice day.
Thank you for your support and sorry to leave you with such a negative impression.
On our sale page, you may get detailed information about the items such as material, color and so on. Generally, the real object has some differences with the object in the pictures on the website because of light and pixel reasons. Hope you can kindly understand.
Would you please send us some photos which can show the defects clearly so that we can check for you? After confirmation, we will be responsible for any quality problem caused by us.
Hope you can trust us.
Please believe that Romwe never deceives its customers. It is not only our duty but our honor to serve our customers. We will spare no efforts to improve ourselves to bring our customers a good shopping experience. Hope you can trust us.
If there is any other problem, please feel free to contact us.
The email is [email protected].
Yours sincerely.
I was so excited to get my items for back to school (I ordered 3 shorts, 1 denim skirt, and 4 shirts) I measured myself and checked the sizing 4 times, so i thought I'd get a perfect fit. When it came i tried on the shorts and I was sad to see myself in the mirror. I felt like a 10 pound bag of crap in a 2 pound bag. It was 2 or 3 sizes too small. The worst part was before i even put one on, the zipper broke. It sucked since they were so cute! The denim skit is a size too big, but i can work with that. Half of the shirts were very fragile and need major adjustments. The other two were alright. But all the clothes had a very chemical smell to them, so I hope it comes out in the wash.
Dear customer,
Nice day.
Thank you for your great support and sorry for the disappointment.
On our sale page, you may get detailed information about the items such as size, material and so on. As for size, generally, there will be 2-3cm error because of manual measurement. Hope you can kindly understand. Actually different items have different sizes. You can refer to http://www.romwe.com/size-guid-a-466.html and see the detailed size description of the item. Then send us the images of your clear measurement so that we can check for you. After confirmation, we will be responsible for any size and quality problem caused by us. Hope you can kindly understand and trust us.
Before shipment, we all have quality control. And your items may be sent out from our factories not very long. Hope you can kindly understand.
Please believe that Romwe cherishes every of its customers. All of our customer service are trying our best to improve ourselves to make us better. Hope you can trust us.
If there is any other problem, please feel free to contact us.
The email is [email protected].
Yours sincerely.
A big thing that I base my experience off of is the convenience of the website and cleanliness. This site certainly meets my expectations. The modern look to the site shows that the company took the time and effort to launch this site, not just throw up some basic boring site like all the others. The links work, the site makes sense, there are not obvious spelling errors, and the checkout was simple and fast. I do not see a reason I would return this tote so I have not dealt with the return side of things with Romwe, but I imagine they are organized and professional.
I wanted to update my initial review to inform other customers that after a lot of backwards and forwards emails with ROMWE logistics, ROMWE customer service, and ROMWE wesbmaster teams, I was offered an 85% refund on my initial payment today. I have been told this will come through in 5 days to my paypal account, which I will confirm as well. ROMWE stated they would not give me a full refund, because they cannot retrieve the lost package and so they have incurred a loss. However, customers do not select the courier or postal service, ROMWE does. I suggest ROMWE looks into a different delivery postal service to avoid such nightmares and financial losses for their customers.
Dear customer,
Nice day.
Thank you for your support first and sorry to let you down.
Sorry for the late reply. Because of the time difference and the weekend before, we didn't respond to you in time. Hope you can kindly understand.
We sincerely apologize to you for your unreceived parcel. Please believe that we never want to bring you such a problem and that was an unexpected incident. Hope you can kindly understand. To help you solve the problem and respect your views, our customer service gave you some proposals. We sincerely apologize for this inappropriate proposal of our colleagues. Hope you can forgive us. But no worry please, Romwe cherishes its customers and we never deceive our customers. All of our colleagues are sparing no efforts to serve our customers in order to bring our customers a good shopping experience.We promise that your problems will be solved perfectly with our greatest efforts. Hope you can trust us.
If there is any other problem, please feel free to contact us.
The email is [email protected].
Yours sincerely.
Thank you Romwe for the smooth sailing transaction we did last week. I purchased White Deep V Neck Floral Print With Lace Dress at the best price as they were offering a 55% discount which to me was very exciting. Immediately upon submission of my order I received an email alert notifying me that their customer service was processing my order and it will be shipped soon. They sent me an email when they shipped the product and upon receiving my order it was neatly packed which was simply amazing.
Their website has a nice look and feel apperance and looks like they work day and night to ensure that their website is upto date with the latest fashion trends at a super deal for all. Their customer service is excellent as they keep you updated on your order status very professional indeed.
In a nutshell I would certainly recommend anyone looking to buy the latest fashion clothes and accessories to visit their site sign up and grab their super deal and enjoy their amazing online shopping experience
I am in love with this bikini, I ordered the Black Metal Embellished Bandage Bikini. It is perfect for the summer, and it is so cute too. By far the best deal for any bikini, and at a cheap price of $8.90. I will definitely buy from Romwe.com again. The fabric is high quality for the price as well.
I recently bought the white and black, sleeveless and backless striped dress from Romwe.com and I LOVE it! My boyfriend thinks I am super cute in it also, which is a bonus. This is the first time I've ordered from Romwe so I was a little nervous that maybe it wouldn't look like it does in the picture, but ordering couldn't have been easier and my dress looked exactly like the one online. I was able to place the order on my lunch break at work, which was nice. The shopping cart was so user friendly and my dress shipped out the next day, which was great because I planned to wear it to a party! Shipping wasn't crazy expensive either, only $3.99. Saving money on shipping means I can order more! I definitely plan to order from Romwe again because there are a few other things I saw that I really want. Thank you!
My wife bought this great and soft Color Contrast Collar Khaki Coat, The design of mixes colors at the open collar, streamlined slotted cut, atypical creative double-breasted front, and design of cuff links breasted, all this combines into an amazing SINGLE PIECE for the winter. Great Buy and worth it :) Will be back again.
Since I lost weight after my surgery, I basically have to replace my entire wardrobe. I'm a stay at home mom, but that doesn't mean I want to look sloppy! I found ROMWE and they have great prices and fantastic sales. I ordered one item to test whether or not it will fit me properly, I always do that with new shops, I have long legs and a short torso. I ordered the knit cropped shoulder sweater in grey, and It's exactly as described. For now I am wearing it over my Pajamas at night, and it will transition well into the winter. I already placed a new order for two dresses!
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From Runway to Realway, Romwe aims to bring the top fast fashion into your days.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
Nice day.
Thank you for your support and sorry for the displeasure.
We feel sorry that you are not satisfied with the quality of the items. On our sale page, you may get detailed information about the material of the items. Would you please send us some photos of the items which can show the defects clearly so that we can check for you? After confirmation, we will be responsible for any quality problem caused by us. Hope you can kindly understand and trust us.
Generally, there will be differences between actual items and pictures because of light and pixel reasons. Hope you can kindly understand. We will strengthen improvements in this aspect. Hope you can trust us.
It is not only our duty but our honor to help and serve our customers. We hope all of our customers can have a good shopping experience on our website. We promise we will improve ourselves with our best efforts. Hope you can trust us.
If there is any other problem, please feel free to contact us.
The email is [email protected].
Yours sincerely.