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ROMWE Reviews Summary
ROMWE has a rating of 3 stars from 2,126 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ROMWE most frequently mention good quality, free shipping and online shopping. ROMWE ranks 8th among Discount Clothing sites.
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I loved the clothing and the timely service. I have recently purchased a dress for my prom from ROMWE and I could not have gotten a better deal. The ordering went fast and was really easy. After receiving it I was pleasantly surprised! It even arrived faster than I expected. The website is really easy to use so ordering was a breeze. Product was nicely packed and the quality of the cloth i ordered was good. I will definitely continue to shop there!
This online shopping website is such a scam. I ordered a big shipment of clothing and after having issues with submitting my credit card information, I should have cancelled the order right then and there. Only 1/3 of the clothes I ordered shipped and I've been now waiting over a week for the rest to come through. In addition to that, they emailed me two days ago letting me know that the skirt I PAID FOR AND ORDERED is not "out of stock". When I try to contact a rep about these issues, no one gets back to me and there is no phone number to call. I am furious that they took my money and are playing games with correctly sending the rest of my clothing. Never ordering from here again.
I oredered quite alot of stuff but after seeing negative reviews I decided to cancel my order. However, two items were marked as shipped immediatly so I couldnt get a refund for those 2 items that had shipped. I received great customer service. I got a refund for the other items. The 2 items came with in 2 days and I love the quality and fit of the shirts. I got a chiffon like blouse in pink and an olive t shirt! I really love them. The customer service was good as well and I received a reply asap. I don't know about the negative reviews but with the fast shipping items I have a good review. Idk how long i would have waited for the other items however.
I have bought dresses from here several times. Their collections are very unique and fashionable. The price is also reasonable. Quality is best than any other online shop. I highly recommend.
Bought two jumpers which looked great on the site, said one side so I thought would be fine. The only thing that matched up to the site was the colour of the items. Jumper was HUGE. I think they use blogger photos and make fake items in China. DONT USE
Dear customer,
Nice day.
Sorry for the late reply and the problems.
We are really sorry for your dissatisfaction with your items. The real objects and the pictures on the website may appear slight differences because of light and pixel reasons. Hope you can kindly understand. And you may get detailed information ahout the items such as sizes on our sale page. You can also refer to www.romwe.com/size-guid-a-466.html to know more about sizes. Because of manual measurement, generally, there will be 2-3 cm error. Hope you can kindly understand. Would you please send us the photos of the clear measurement so that we can check for you? We will be responsible for any size problem caused by us. Hope you can kindly trust us.
Romwe cherishes and never deceives its customers. We will spare no efforts to help you solve your problem. Hope you can kindly trust us.
If there is any other problem, please feel free to contact us.
The email is [email protected].
Yours sincerely.
Wow... that's amazing. I really impress to their work. Their printed tops and sweaters are the best because you can't get them anywhere else. I bought a cute black dress from them recently and it didn't take long for it to get here.
Its new experience for me to buy my clothes from here. I think its really cheap price comprising to other sites. I have often bragged to my family & friends ALL THE TIME telling them "Do NOT shop online without going through the Romwe.com site".
I have bought a dress from the Romwe and get it on time. The dress was very much fashionable and looks so trendy. The seller is so responsive and customer friendly. The color and the size is perfect as been told in the description.
Must be recommended to the friends
I recently ordered from this website and i have to say the items were very different from the pictures. I ordered 2 sweaters, 3 dresses and 2 sets of makeup brushes.
I LOVE the makeup brushes and was very impressed by the quality! The sweaters were ok and were slightly off from the pictures. Out of the 3 dresses only one of them was my absolute favorite. The other two were very different from the pictures. Overall it was an ok experience and would only buy again if i recieve another discount code.
I truthfully have been a member of this site in one years. Easy to use web site, very efficient service and a great experience about ordering with Romwe is the ordering process and shipping. I particularly liked texts to tell me when it would be delivered with date and time. Sometime they offer great prices for great quality clothing. I loved the clothing and the timely service. I got everything i ordered and everything fit according to their sizing guide.It's hard to find good customer service like this nowadays!
However, I highly recommended to every one that visit this site and become satisfied.
Romwe supplies cheap chinese made clothes made out of low quality fabrics and materials. I ordered 4 things on romwe and only liked one of the items. The clothing looks so much different when brought, different colours, fabrics, sizes, patterns and quality. DONT be fooled by their low prices. I would never buy of this site again and are very unhappy with my order and how much money I wasted. I don't think anyone should buy of this site, the good reviews must be by workers at romwe due to no normal customer would be happy with what they receive, they quality is atrocious. I would loved to give this store no stars.
Dear customer,
Nice day.
We sincerely apologize to you for all the disappointment we brought to you. Please know that our website has noted that our company is set up in China. Hope you can kindly understand.
There is much detailed information about the items on our sale page, such as material, colors and sizes. You can also have a reference to http://www.romwe.com/size-guid-a-466.html to know more about sizes. Before you buy your items, you can refer to these to know more. Hope you can kindly understand. Generally, the differences between the real objects and the pictures can not be fully avoided because of light and pixel reasons. Hope you can kindly understand. Would you like to take some photos which show the defects clearly for us? We will check for you and be responsible for any problem caused by us. Hope you can kindly understand and trust us.
Romwe never deceives its customers. Our customers' support will be our best power to improve ourselves. We cherish our customers and will spare no efforts to serve them. Hope you can kindly understand and trust us.
If there is any other problem, please feel free to contact us.
The email is [email protected].
Yours sincerely.
I decided to try it out on my own and I do not regret it, as I got a really fancy and sexy short for my girlfriend for a relatively low price. I bought this short for her around one month ago. It was part of my birthday gift for her, and I felt that she really likes it.
Fraudulent express mail advertisement. Bought over $100 worth in clothing. I never received the parcel that was "delivered" to my doorsteps. Found out that the package was never shipped express mail(how I bought it!) or I should have signed for it. Even the delivery service confirmed it wasn't shipped via express, it was shipped ground. The company's response is "Sorry for that, but the address we sent is right, so would do you like to ask the post office to Compensate for your parcel with your email account, as this is not our fault. We can provide any proof you need for you.
Thanks for your understanding and cooperation.
Any questions, feel free to contact us."
All they want is your money! After you press that confirm payment button. Nothing beyond that point is their fault. Especially whether you receive your package or not!
Dear customer,
Nice day.
Thank you for your great support and sorry for the problems you have.
Please know that we do ship your package to you with express delivery. We found your package was shipped on August 19th. According to the logistics information we can find your package has been delivered on August 22nd. Hope you can kindly understand and trust us. We are sorry that you haven’t received your package yet. You can contact your local post office and the logistics company first. We promise we will spare no efforts to serve you and help you solve your problem. Hope you can kindly understand and trust us.
We are sorry for your dissatisfaction with our customer service. We will improve ourselves and bring better service to our customers later. Hope you can trust us. Romwe never deceives its customers and all of our colleagues will serve our customers with our best efforts. Hope you can trust us.
If there is any other problem, please feel free to contact us.
The email is [email protected].
Yours sincerely.
So I just got my Romwe delivery :) It's just. Ok. Pro: 1 pair of boots is just gorgeous and fits and I love them, the coat is also lovely, I got 4 products (2x boots, coat and a dress) fot 70 dollars, which is fine. Cons: it just smells horribly, that cheap-china-smell, not a really good quality, waited 3 weeks, second pair of boots doesn't match the size chart and they're too small. You get what you pay for, I guess. Don't think I'll be buying here soon again, but I do love my new boots and coat :)
Clothes made like they got a random off the street and was like "yo! Can you just rip this material in these places? Cheers" and the person just did it, just ripped away. The material is such bad quality, see through with no lining looks great on no one, you can see where the material is folded because you can see through to your skin. The styles are nothing like what they look like, I bought an awesome looking dress with a belt tie, there is no belt tie, instead i got a white potato sack with the rips through it by the person they dragged off the street. They also all really $#*!ing small, I bought a size too big just incase and it's still too small! Not round ways but height ways, would you like a major wedgie in a jumpsuit? If you do, buy this $#*!e! Personally i don't like getting a wedgie in a white see through jumpsuit but hey, each to their own. Best thing for this site is recommend it to someone who is really really mean, tell them to spend loads of money there and they'll look super hot then they wont and you can laugh at the mean person, and now you have become mean, so someone will do it to you, but you already know.
Dear customer,
Nice day.
We are really sorry for all the troubles and problems. You may get detailed information about sizes and material on our sale page. You can also have a reference to www.romwe.com/size-guid-a-466.html to know more about sizes. Generally, there will be 2-3cm
Error because of manual measurement. Hope you can kindly understand. We feel sorry that you are not satisfied with the quality of the items. Would you please send us some photos which can show the defects clearly so that we can check for you? After confirmation, we will be responsible for any size and quality problem caused by us. Hope you can kindly trust us.
In general, there will some differences between real objects and the ones in the pictures on the website because of light and pixel problems. Hope you can kindly understand.
Romwe cherishes and never deceives its customers. All of our colleagues are willing to serve you and improve ourselves with our best efforts. We promise we will spare no efforts to help you solve your problem. Hope you can trust us.
If there is any other problem, please feel free to contact us.
The email is [email protected].
Yours sincerely.
Don't be fooled by the low prices... This online store is the worst place ever to buy clothing. 1). The clothes do not look at all as they appear on online then when it does in person. 2). The clothing material is very cheap and very low quality. 3). They didn't even send me a receipt with my packages so its going to be very difficult for me to return. And lastly they don't even give you price tags on the clothing so its very sketchy. So if you want a store that is very unorganized and delivers your package very late. Then i would recommend this store for you. But other than that this store is utter $#*!. This store deserves 0 stars.
Dear customer,
Nice day.
Thank you for your support first and sorry for your disappointment.
Generally, the differences between real objects and the ones in the pictures on the website can to be fully avoided because of light and pixel reasons. Hope you can kindly understand.
On our sale page, you may get detailed information about material. We are sorry for your dissatisfaction with the quality. Would you please send us some photos which can show the defects clearly so that we can check for you? After confirmation, we will be responsible for any problem caused by us. Hope you can trust us.
In addition, our website has described the return policy on return page clearly. You can also email to us or submit a ticket to apply for your return. Sorry for the all inconveniences. We will improve this aspect later. Hope you can kindly understand and trust us.
Before shipment, we all have quality control and checking parcel. The labels may be cut off for some reasons. Hope you can kindly understand.
In general, preparation for delivery takes 3-7 business days and is not included in the "delivery time". Hope you can kindly understand. And we also found the shipment method you chose is standard delivery. The standard delivery is usually slower than express delivery. Hope you can kindly understand and trust us.
Romwe never deceives its customers. All of our customers are our precious. We promise we will spare no efforts to improve ourselves and get better in the future. Hope you can trust us.
If there is any other problem, please feel free to contact us.
The email is [email protected].
Yours sincerely.
ROMWE customer service, and ROMWE wesbmaster teams, I was offered an 85% refund on my initial payment today. I have been told this will come through in 5 days to my paypal account, which I will confirm as well. ROMWE stated they would not give me a full refund, because they cannot retrieve the lost package and so they have incurred a loss. However, customers do not select the courier or postal service, ROMWE does. I suggest ROMWE looks into a different delivery postal service to avoid such nightmares and financial losses for their customers.
I ordered about 6 items from this website. They are appalling quality - ripping, buttons coming, unstitched etc. Not to mention, the sizes were completely different, not just from our sizing but the sizes between items.
I contacted customer service and can return the items to China however I have to pay the postage (which was $46.96).
I was asked to provide photos, I did, and still nothing. Appalling customer service, no concern for faulty stock and I would NEVER suggest anyone purchase from them, I certainly won't be.
Dear customer,
Nice day.
Thank you for your great support and sorry to let you down.
We are really sorry that you are not satisfied with the quality and sizes. On our sale page, you can get detailed information about material and sizes. You can also refer to http://www.romwe.com/size-guid-a-466.html to know more about sizes. Generally, there will be 2-3cm error because of manual measurement. Hope you can kindly understand. We have checked that because the photos you sent us can not show the defects clearly, we can not help you check well. Would you please send us some photos which can show the defects clearly so that we can check for you? After confirmation, we will be responsible for any size and quality problem caused by us. Hope you can kindly understand and trust us.
Please know that according to our return policy on our website, the return postage need to be paid by the buyer. Hope you can kindly understand.
We sincerely apologize to you for your dissatisfaction with our customer service. We promise we will serve you and improve ourselves with our best efforts. Romwe cherishes its valuable customers. Hope you can kindly trust us.
If there is any other problem, please feel free to contact us.
The email is [email protected].
Yours sincerely.
I saw the add for romwe on Facebook and saw that the first purchase was 60% off. I needed a dress for a wedding coming up and thought it'd be a good deal. I decided to read some of the reviews and some were alright, some were really bad. I thought "It's pretty cheap, even if the dress isn't good, it's worth a try." I ended up ordering a dress and a pair of shorts. When I received my order, the shorts were decent (cheap quality) but the dress was awful. The picture was very cute and classy, but the actual dress looked like something for a 12 year old. I am 20. The material was cheap and nothing like the material in the picture, the hemlines were off and the sizes were terrible. It looked like a witches halloween costume. So I guess just be careful as to I think its a pretty hit or miss site. And like everyone else said, you get what you pay for. As for me, I don't think I'm going to take the risk again. Not worth it.
Dear customer,
Nice day.
Thank you for your support first and sorry for letting you down.
Generally, the real objects have some differences with the ones in the pictures on the website because of light and pixel problems. Hope you can kindly understand.
On our sale page, you may get detailed information about the items，such as material, sizes, colors and so on. About sizes, in general, there will be 2-3cm error because of manual measurement. Hope you can kindly understand. You can also have a reference to http://www.romwe.com/size-guid-a-466.html to know more about sizes. Would you like to take and send some photos to us about the items which can show the defects clearly so that we can check for you? After confirmation, we will be responsible for any size and quality problem caused by us. Hope you can kindly understand and trust us.
Romwe cherishes its customers and never wants to bring any problems to our precious customers. We promise we will spare no efforts to serve our customers and improve ourselves. Hope you can trust us.
If there is any other problem, please feel free to contact us.
The email is [email protected].
Yours sincerely.
Hi, I am really, really surprised to see so many "Negative Comments" regarding the "Romwe.com" Website! I am actually really shocked... I truthfully have been a member of their site for I know two years or more and I have nothing but GREAT COMMENTS regarding their site! I have often bragged to my family & friends ALL THE TIME telling them "Do NOT shop online without going through the Romwe.com site"
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From Runway to Realway, Romwe aims to bring the top fast fashion into your days.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
Nice day.
Sorry for the late reply. Because of time difference and the weekend before, we can not contact you in time. And our company is an online company, we do not have phone call. Hope you can kindly understand.
We are really sorry for all the problems. Generally, preparation for delivery takes 3-7 business days and is not included in the "delivery time". Hope you can kindly understand. To save your time, we shipped the items which have been prepared well to you. They were shipped on August 29th. We found your parcel has been delivered on September 1st. Have you received it? Because some of your items sell well, we need to transfer them from another warehouse. Therefore, the rest of your items are still in preparing. Once they were prepared well, we will ship them to you as soon as possible. Hope you can kindly understand and trust us. About the skirt which is out of stock, we are sorry for its happening. We will pay more attention to this aspect and strengthen communication with our factories. Hope you can kindly understand. We found you have contacted our customer service before and they also have refunded for this item to you. Hope you can kindly trust us.
Romwe never deceives its customers. We promise we will help you solve your problem with our best efforts. Hope you can kindly trust us.
If there is any other problem, please feel free to contact us.
The email is [email protected].
Yours sincerely.