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ROMWE Reviews Summary
ROMWE has a rating of 3 stars from 2,126 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ROMWE most frequently mention good quality, free shipping and online shopping. ROMWE ranks 8th among Discount Clothing sites.
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I don't understand all the negitive reviews. What I recoeved was exactly what I thought it would be, clothes fit perfectly delivery was reasonably fast with normal delivery... I will be buying things from this site again for sure
I ordered 4 items online on 8/23/15. Didn't get the items until YESERDAY 9/17/15. Upon opening the package, I noticed the quality of the clothing was horrible and looked nothing how it was described online and how it looked in the photos. Needless to say... I am disappointed in this company and won't be coming back. I would return my items but with my experience I feel like I either wouldn't get my money back or it would take months.
Awesome service! Knows product well. Affordable and great deals. Highly recommended!
Ads on facebook leading to this site are so misleading! This site completely misleads you by the images of their clothing. I bought 5 things and only received one item. The one item i did receive, was nothing like the picture and the sleeves were not sewed! I also keep getting e-mails that the rest of my order was now out of stock and they would not issue me a refund.
Dear customer,
Nice day.
We feel sorry to leave you with such a negative impression.
We have checked for you and we found there are 6 items in your order. Hope you can kindly understand and trust us. Because some of your items in your order sell well, we need to transfer them from another warehouse. To save your time, we shipped the items which have been prepared well to you. This package was shipped on August 26th. And the logistics information shows that this package has been delivered on September 1st. It may the package which you have received. Is that right? We need to confirm with you. You said you only received one item, would you please tell us which item you have received? Please tell us the SKU number of it and send us the photos of your outer package and the items you received. Sorry for the all inconveniences. The other items were shipped on September 15th. The tracking information needs few business days for updating and sometimes we may not be able to get detailed tracking information until it has been delivered to your country. To protect your privacy, we will send your detailed order information to you via email. Hope you can kindly understand and trust us.
Besides, there is one item in your order is out of stock. Really sorry for that. We will strengthen communication with our factories about this problem and improve it later. Hope you can kindly understand and trust us. Would you like to choose some substitute of the item at similar price so that we can arrange for you? If so, please send us its link, SKU number and size. If not, we will refund to you for this item as soon as possible. Hope you can kindly trust us.
Generally, the real objects and the pictures on the website may appear slight differences because of light and pixel reasons. Hope you can kindly understand. About the item which you received, would you please send us the photos which can show the defects clearly so that we can check for you? We will be responsible for any problem caused by us. Hope you can kindly trust us.
Romwe cherishes its customers. We never deceives our customers and we will serve our customers with our best efforts. Hope you can kindly trust us.
If there is any other problem, please feel free to contact us.
The email is [email protected].
Yours sincerely.
Awesome place to buy jewelry. They have nice and huge collections. I was amazed when I was seen the collection. I have ordered one. They had help me to find a suitable one. Liked their service very much.
One of the best experience of online shopping was to shop from them. They were very professional and helpful. Fast in processing orders and shipped products on time. Really liked their services.
I am 16, i got 60% off my first order so with the 60% off i paid $130 + $26 for taxes and duties. The service was good i placed my order and the next morning it was processed and then was at my door 5 business days later.
BUTTTTT nothing was actually the same measurements it said on the site (and i checked every measurement to make sure).
I bought 3 maxi dresses, the one is too short and feels like a halloween costume, the other is completely see-through and the last is WAY too big in the bust (i bought a small)
I bought 1 short dress and its unwearable! On the website it looked flowy but its actually so tight it could be a slip, its see through, and the side of the bust doesn't cover anything.
I also bought two skirts they are both WAY smaller in the waist then what the website said they would be, and the one is also way wider in the hips then the website said.
I bought 2 cropped tops, the one is okay the other smaller in the bust and sleeve length.
I bought 1 flowy tank top that is too small in length, and bust
And i bought a cardigan which is also okay.
So out of the 10 things i bought 2 are okay and the rest is beyond awful! I cant wear any of it its either too short too big and too small.
So disappointed!
They have emailed me and offered to fix the items that the measurements were wrong on.
Dear customer,
Nice day.
We are really sorry for your disappointment with the items.
To thank for our customers’ support, when they first purchase on our website, they will enjoy the 60% coupon. Our website has noted that the express delivery may have a big possibility causing the customs taxes. We can declare low value for them but we can not guarantee there is no customs taxes. Hope you can kindly understand. We are sorry you were charged. Would you like to give us the photo of the customs taxes invoice? We will try our best to help you solve the problem. Hope you can kindly trust us.
We feel so sorry that you have the problems with the sizes. The real objects and the pictures may exist some differences because of light and pixel reasons. Hope you can kindly understand. Besides the sale page, you can also refer to http://www.romwe.com/size-guid-a-466.html to know more about sizes. Generally, there will be 2-3 cm error because of manual measurement. Hope you can kindly understand. Would you please send us some photos of your clear measurement of your items so that we can check for you? After confirmation, we will be responsible for any size problem caused by us. Hope you can kindly trust us.
Romwe is a company who really cherishes its customers. We promise we will spare no efforts to help you solve your problems and serve you. Hope you can kindly understand and trust us.
If there is any other problem, please feel free to contact us.
The email is [email protected].
Yours sincerely.
Using www.rowme.com to buy all my clothing is a hassle free. Placing an order is so easy there and all information guidelines are simple. The best part is that there is free shipping from this site on anything that you buy. Just as in the picture and description of the product is the same. The quality of the dress was great also. I am a happy customer.
Kind of cheap quality, but you get what you pay for. Everything looks as it did in the picture. However, I did order a skirt that definitely does not fit in the category of an L. Everything else was pretty dandy, though. They fit a lot of clothes into one compact package, it's a little magical.
Honestly, Romwe has quickly become one of my favorite catalogs. Also very quick response and shipping. I love their products. Very good quality. Love it
The best Services in town. They were very professional, friendly and loyal. They came highly recommended by friends in our neighborhood that had used them and I recommend them to you. FIVE STAR service!
Just received a parcel from ROMWE.
I bought a loose dress, a cardigan and a scarf. All of these are great quality and SO soft!
Few days back I made an order to purchase a fabulous dress for my adorable wife on the occasion of our Marriage Anniversary, actually one of my friends recommended me to place the order through this site, when I placed the order they processed the order for shipment within a very short time with highest priority, I also received the product within the expected time and their products are really best in quality. Their customer service was also implausible.
Very helpful and friendly customer services. Liked their commitment very much. They processed my shipping on time as I like. Really recommended.
I have ordered a sun glass from romwe.com. I was pleased with their services very much. They processed my order very fast and shipped my product on time. They delivered my product in time they mentioned.
Very nice dresses were in their collection. I was looking to buy one club dress. And ordered from romwe.com. They gave me 60% off on my 1st buy. Awesome.
After a long wait I was excited to receave my big order from this site. Imagine my disappointment when I opened the package and 80% of the things that were ordered did not match the picture, colour or material that was presented on the site. The only thing that was up to par was a scarf. The price is not worth it, because its like trowing your money in the wind, some value might be returned to you, but most will be lost. I will never ever order from this site again and if you don't want to waste your money I would suggest you stay away as well.
Dear customer,
Nice day.
We really appreciate you for your great support and really sorry for letting you down. Please know that we generally need 3-7 business days to prepare for delivery which is not included in delivery time. Hope you can kindly understand. Sorry for the waiting time.
We sincerely apologize to you for your problem. Because of light and pixel reasons, there will be differences between real objects and the pictures on the website. Hope you can kindly understand. Before buying, you can get detailed information about the items, such as sizes, material, color and so on. You are our precious customer, we cherish you and will never neglect your problem. Would you like to send some photos which can show the defects clearly so that we can check for you? We promise we will be responsible for all the problems caused by us. Hope you can kindly trust us.
If there is any other problem, please feel free to contact us.
The email is [email protected].
Yours sincerely.
I bought 5 items (3 sweaters, 1 cardigan, 1 t-shirt) - that actually took more time to get to me than any other website I have ordered from. The items were delivered yesterday and I couldn't wait to get home from work! I tried on all the items and only 2 fit me. 1 sweater and 1 over sized t-shirt. I am not a fan of returning items, considering all the ridiculous policies and rules and how much I have to pay to return them. The main reason I am so disappointed is the fact that I specifically read the size chart and make sure I order 2 or 3 sizes bigger than the size chart actually says I am. 2 of the sweaters, which I bought because they were SO adorable, were 2 sizes too small. As for the cardigan - HUGE! Again measuring myself, comparing to the size chart and ordering 2 sizes bigger BEFORE I complete my order. I waited that long, for only 2 items out of the 5 to fit. It's incredibly unfortunate that I didn't believe the reviews before ordering the clothes.
SOME ADVICE PERHAPS: If you are going to sell something - make sure the size chart is correct for ALL clothes and sizes. 2 sweaters too small and 1 cardigan too big. Makes no sense. AT ALL
2 of the items, I will wear. As for the 2 sweaters; most likely will end up in Goodwill's hands to be put in the baby section and the cardigan; in the plus size section.
***FIRST TIME I'VE EVER WRITTEN A REVIEW*** - that disappointed.
Dear customer,
Nice day.
We sincerely apologize to you for all the problems and disappointment. Generally, we need 3-7 business days to prepare the items for delivery which is not included in “delivery time”. Hope you can kindly understand.
We are really sorry that you have the problem with sizes. On our sale page, you can get detailed information about sizes and you can also refer to http://www.romwe.com/size-guid-a-466.html to know more about sizes. There will be 2-3 cm error because of manual measurement. Hope you can kindly understand. Would you like to send us the photos of the clear measurement of your items? We will be responsible for any size problem caused by us. Hope you can kindly trust us. We found there are 3 one-size items in your order. Please know that one-size is not suitable for everyone. You can also find some useful sizes information about them on our sale page. Before buying, you can also contact our online customer service to get more information. Hope you can kindly understand.
Really sorry for your dissatisfaction with our return policy. We really cherish our customers and want to bring them the best online shopping experience. To meet our customers’ requirement, we will improve all the inadequate aspects with our best efforts. Hope you can kindly trust us.
If there is any other problem, please feel free to contact us.
The email is [email protected].
Yours sincerely.
I am very excited to use my new bought Gold Hole In One Necklace from romwe.com. It is very simple and very nice to see. I loved this one. The price is very reasonable and they have a great customer service. I liked their approach to help the customer to find their best match.
I shopped on Romwe.com for a cardigan for my wife during our anniversary. I knew she loved the color grey and had been looking for a rather stretchy cardigan that would go well with any outfit. She had been telling me it was so hard to find one that fit her style as she likes the ones that are soft and light, but not so light that they curl at the ends.
After shopping for a while on Romwe.com's easy-to-use website, I found one that was both beautiful and at a great price! I love the discounts they have available and wish they carried men's styles as well. When I gave it to her on our special day, she loved it!
Overall, I had a good experience with Romwe.com; thanks for making my anniversary that much better!
From the business
From Runway to Realway, Romwe aims to bring the top fast fashion into your days.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
Nice day.
We sincerely apologize to you for all your displeasure.
Generally, we may need 3-7 working days for preparing the items which are not included in “delivery time”. Hope you can kindly understand. We found the shipment method you chose is standard delivery. Usually, standard delivery is slower than express delivery. Hope you can kindly understand.
Because of light and pixel, the real objects and the pictures on the website may appear slight differences which can not be avoided. You can send us some photos which can show the defects clearly so that we can check for you. We promise we will be responsible for any problem caused by us. Hope you can kindly understand and trust us.
About return, you can contact our customer service to know more information about it. Romwe cherishes and never deceives its customers. When we receive our customers’ packages, we will refund to them as soon as possible. Hope you can kindly trust us.
If there is any other problem, please feel free to contact us.
The email is [email protected].
Yours sincerely.