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ROMWE Reviews Summary
ROMWE has a rating of 3 stars from 2,126 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ROMWE most frequently mention good quality, free shipping and online shopping. ROMWE ranks 8th among Discount Clothing sites.
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I have bought a dress from them last month. They shipped it on time and I have got it on time. They were very helpful during ordering and till get the product in my hand. Thanks a lot.
Absolutely appalling website.
Clothes looked great on website and i knew it was too good to be true that the prices were so cheap! Everything that came looked nothing like it did in the pictures! Everything is AWFUL quality, hems not sewn properly, knitting not finished, 1 arm smaller than the other etc etc etc... just everything was appalling.
Not only that, i ordered a huge order for my holiday and i left 10 days for the parcel to be delivered ( i had express delivery between 5-8 days) and it didn't come for 15 days. So that was a waste of time.
Ive just gone to post the items back and its going to cost me £45! To send it back all the way to america. Crazy price.
I wouldn't waste my time with ordering off this site if i was you
Amazing prices, My best friend bought a dress from ROMWE and I was "GA-GA" over it all night, when she told me where and how much she paid for it... I HAD TO find out for myself. I am beyond satisfied with the dress and shipping was super fast. The dress I bought covered all my mommy flaws and still made me look HOTT! (Deep Plunge Neck Backless Bodycon Dress)
Alright so I ordered two shirts and a skirt from Romwe. Despite being shipped from China and paying for the cheapest shipping available, my order arrived in 12 days from the day I placed my order, so I was very pleased with the shipping.
One of the shirts I ordered was very nice quality, though it did smell a bit funky (nothing a wash couldn't take care of, of course). The skirt was also pretty nice, though I thought the fabric would be a something more like cotton based off of the picture, but it was a bit of a thicker, stiffer material, but it's not big deal to me. The second shirt I got was a good bit different from the way it looked on the site. I figured it would be some kind of sheer material, but it ended up being kind of like the inside of a sleeping bag, and the fit was really weird. I figured out that the way they had positioned the shirt in the picture was done in such a manner that it looked different from how it would look on a real person, no matter the body type. The fit was pretty weird too, as the fabric had absolutely zero stretch, yet was completely straight on the torso, leaving it really baggy around my stomach and really tight on my hips, considering I'm pretty curvy. It was a one-size shirt, but even on someone with a slim, non-curvy frame, it would probably look like a tent. So yeah, not too crazy about that shirt, but the other shirt was absolutely awesome and I like the skirt as well!
One feature I wish they had was an option to review a particular piece of merchandise, because I may have been able to see that the fit of the shirt was different than what the picture made it look like and I would have bought something else.
Another thing I was disappointed in was the lack of free shipping, as every other online clothing shop I have purchased from has free shipping.
I ordered my sweater on 9/15/2015 and now it is 9/27/15. My order is still PROCESSING! I emailed Romwe and got no reply after issuing a ticket. I paid $25 and it has gone through on my card. I am concerned that this is a scam and I will not get my sweater.
Dear customer,
Nice day.
Really sorry for the waiting time.
Because of the time difference and the weekend before, we can not contact you in time. Hope you can kindly understand and forgive us.
Generally, we need 3-7 business days for preparing the items which are not included in delivery time. Hope you can kindly understand. Because your item sells well, we need more time for processing. Hope you can kindly understand. Once it is prepared well, we will ship it to you as soon as possible. Hope you can kindly trust us. Romwe never deceives its customers. And you are our precious customer, we cherish you and will spare no efforts to serve you. Hope you can kindly trust us.
If there is any other problem, please feel free to contact us.
The email is [email protected].
Yours sincerely.
I agree with what others have posted about poor quality and how the clothes are represented in the photos versus real life.
I ordered 4 items, only 2 of the 4 have arrived. I paid for the 3-5 day shipping, what the fine print does NOT tell you is that does NOT include "processing" time! Are you kidding me?! So then add another 7 days, it's a complete scam. So 2 of my items still have not shipped and now it's even gone over their commited "processing" time.
So of the 2 items which did arrive I don't like either, so I enquired about a refund. I am now told you have to pay for your own return mail.
Worst on line shopping experience ever.
Dear customer,
Nice day.
Really sorry for the troubles and sorry for leaving you with such a negative impression.
Because of light and pixel, the real objects and the pictures may appear slight differences. Please know on our sale page, you can get the detailed information about sizes, material and so on. Our website has also noted that we usually need 3-7 business days for preparing the items which are not included in delivery time. Hope you can kindly understand. Romwe never deceives its customers, you can get the information on http://www.romwe.com/Free-Shipping-a-471.html. Because two of your items sale well and are still in processing, to save your time, we shipped the items which have been prepared well to you. Hope you can kindly understand and trust us. We promise once the items are prepared well, we will ship them to you as soon as possible. Hope you can kindly trust us.
According to our return policy, the return shipping fee need to be paid by the buyer. When we receive the return package, we will refund to our customers for the returned items as soon as possible. We really cherish our customers and will never cheat our precious customers. Hope you can kindly understand and trust us.
If there is any other problem, please feel free to contact us.
The email is [email protected].
Yours sincerely.
Wouldn't even rate them with a 1 if they had a 0! I will NEVER shop from romwe again! First of all I ordered three items, two of which said one size I looked at the size and then looked at the size for an extra large and proceeded to purchase all three items because the sizes were similar. Second of all I placed and purchased my order on August 24th it is now September 25th and I just received my three items. It took over a month for me to receive three items this is absolutely ridiculous. Almost two weeks go by and I had personally contacted them to see when I will be receiving my items because I didn't receive a tracking number or anything they email back and said we haven't set them out because we need to verify your address and yet they didn't even email me in the beginning to verify my address. It took three days for them to verify my address. Then I received my items the both of the one sized items are way smaller than the size they had posted my third item is a cardigan but isn't attached on the sides? It literally drapes over your shoulders when putting it on. If that was in the description I would have NEVER purchased this!
Dear customer,
Nice day.
We are really sorry for the problems and the waiting time.
Hope you can kindly forgive us.
Generally, we need 3-7 business days to prepare the items which are not included in delivery time. Hope you can kindly understand. Because the problems with the address, the time delayed. We are really sorry for that. And the email of verifying address might be sent to your junk mail. Hope you can kindly understand and trust us.
On our sale page, you can get detailed information about sizes and you can also visit http://www.romwe.com/size-guid-a-466.html to know more about sizes. As products on Romwe.com are manually measured, please be aware that there may be up to a 2-3 cm difference between actual size and listed size. Hope you can kindly understand.
We feel so sorry about your problem with the cardigan. Would you please send us some photos which can show the clear defects of the cardigan so that we can check for you? We will be responsible for any problem caused by us. Hope you can kindly understand and trust us.
You are our precious customer, we cherish you and we will never neglect your problems. Hope you can kindly trust us.
If there is any other problem, please feel free to contact us.
The email is [email protected].
Yours sincerely.
2 days ago I bought a dress from Romwe and when i wore this all of my friend praised about the color and quality of the dress. Some of my friends took from me the address of the Romwe. It is really a great choice collection of the company.
I found Romwe and thought it was too good to be true, cute clothing at reasonable prices!
It was too good to be true.
I ordered 2 pairs of jeans, size large, 2 pairs of leggings, one t-shirt, a crop top and a hoodie. The t-shirt, crop top and hoodie are fine. However, the pants are not.
First of all, my ripped style leggings, look like a 5 year old cut them with scissors. The quality is also extremely cheap. The material is similar to that of a $20 Halloween costume. Cheap, thin nylon/polyester.
My jeans, are the worst part.
They came in a size large like I ordered, but the size large looks like a size extra small. I couldn't even get my legs halfway into the jeans. And a pair of darkwash jeans, have a random triangle cut out of the bottom of each leg, also looks like a 5 year old did it. It just doesn't make sense.
I'm very unsatisfied with my purchase, but I don't want to hassle about returning my items. Their processing took about 2 weeks with my order, and the shipping was fairly fast, but it's just not worth it. Never buying from this site ever again. And I recommend that nobody else buys from Romwe.
Dear customer,
Nice day.
Really sorry for all the troubles we brought to you.
On our sale page, you may get detailed information about the items, such as color, material and sizes. You can also refer to http://www.romwe.com/size-guid-a-466.html to know more information about sizes. Generally, there will be 2-3 cm error because of manual measurement. Hope you can kindly understand. If you are not sure about sizes, you can contact our online customer service directly. Would you please send us some photos which can show the clear measurement so that we can check for you? We will be responsible for any problem caused by us. Hope you can kindly trust us.
Besides, we usually need 3-7 business days to prepare the items which are not included in delivery time. Hope you can kindly understand. When we prepare the items, we will ship them as soon as possible. We cherish our customers and we never want to let our customers wait too long if it is possible. Hope you can kindly understand and trust us.
If there is any other problem, please feel free to contact us.
The email is [email protected].
Yours sincerely.
I saw Romwe on facebook. The clothes were cheap & cute. I looked up reviews to see if the site was legit, and saw a lot of people saying mostly two things:
- Shipping was awful
- The clothes were too small.
I decided to take a chance, and my first order was 5 items (three dresses & two blouses). The total was about $50 after discounts & fees (Shipping was free). I ordered everything in a LARGE (I am generally a medium/small).
The package came in about a week and a half. Two of the dresses are SO CUTE and fit very well. The third dress is a little short. The two blouses are very cute and fit very well. Since I had a positive experience, I decided to order again.
My second order was ten items (Two dresses, a kimono, shorts, skirt, 5 blouses). Again, everything in a LARGE. The total was $75.
One of the dresses is just darling. I love it soo much, gerat quality and fits very well. The other dress fits well, but is a little bunched up around the cinch. The kimono is super cute. I absolutely love the shorts.
Out of the blouses, i LOVE 2 of them. Two of them are cute, and one just looks odd on me. Everything looked like the photos, albeit you can see that it's not made exactly to match.
So, out of my 15 items, I'm displeased with two. They both looked like the photos, but they just fit me strangely. I would order from them again.
I bought 3 dress and two crop tops and I did not like a single one. They do not look anything like the photos. The fabric and color are different as well. I waited a MONTH for my items and I'm still expecting another dress in the mail, however, I know already that it's not worth the wait. The quality of the clothing is extremely cheap and one of the crop tops looks more like a napkin than a piece of clothing. Nothing fits right. I showed a lot of people this clothing and they all say that I should return my items. I want to but at the same time I feel like this company either will not give me my money back or it will take months to do so. I'm so disappointed with my purchase. This company is such a scam. I highly recommend trying different websites, this one is terrible.
Dear customer,
Nice day.
We sincerely apologize to you for all the problems and displeasure.
Because of time difference and the weekend before, we can not contact you in time. Hope you can kindly understand and forgive us.
We found your parcel was returned back to sender because of wrong address. Please believe that you are our precious customer, we cherish you and will never ignore your problems. We found our customer service are helping you solve your problem now. We promise we will spare no efforts to serve you and help you solve your problem. Hope you can kindly trust us.
If there is any other problem, please feel free to contact us.
The email is [email protected].
Yours sincerely.
I so love shopping on Romwe. Being a mom of two, really dont have time to go to shops for myself. I found Romwe website and it easier to use and just love the fact that you can get anything from dresses to accessories to complete your look. What an awesome site that ensured that i recieved my dress in the required time specified. I love my dress and even my sons are impressed with my dress. I would recommend anyone to use Romwe.com for the best shopping experience of a lifetime.
Order took much longer than stated. The cloth fabric is not what I looked at on the website. The sizes are $#*!ing small. Piece of $#*! fabric.
Emailed them for a refund; sent the shipment to the sender and the parcel was returned to me. Never $#*!ing replied to my emails! WORST $#*!ING WEBSITE EVER!
Dear customer,
Nice day.
We sincerely apologize to you for all the troubles.
Sorry for the late reply and the waiting time.
When you meet some problems, you can contact our online customer service directly. You can contact us via tickets and email. We may not receive your problems for some reasons. Really sorry for that. Hope you can kindly forgive us.
Please know that we generally need 3-7 business days for preparing your items which are not included in “delivery time”. And according to the shipping information on our website, the express delivery to your country usually needs 3-7 business days. We found your parcel was shipped on April 22nd and delivered on April 29th. So the order didn’t exceed the delivery time. Hope you can kindly understand.
We feel so sorry that you are not satisfied with the sizes of the items. Besides sale page, you can visit http://www.romwe.com/size-guid-a-466.html to know more about sizes. There will be 2-3 cm error because of manual measurement. Hope you can kindly understand. And because of light and pixel reasons, the differences between the real objects and the pictures on the website can not be fully avoided. Hope you can kindly understand. Before return, you can send us some photos which can show the defects and the clear measurement so that we can check for you. We will be responsible for any problem caused by us. Hope you can kindly understand and trust us.
We are really sorry for the problem that your returned package returned back to you. We wonder whether we gave you the wrong address or you wrote the wrong address or it was because of other reasons.
We need to confirm with you. And we need to know the reason of the problem so that we can help you further. Hope you can kindly understand. Please believe that we will spare no efforts to help you solve your problem and serve you. We cherish you and we never neglect your problems. Hope you can kindly trust us.
If there is any other problem, please feel free to contact us.
The email is [email protected].
Yours sincerely.
I have bought several dresses from the Romwe. I am very much satisfied with their services. The customer services is highly appreciable and great. Shipped timely and the product quality is really good as told. I will recommend The ROMWE to all who are looking for quality services.
Worst web page ever as all cloths look like normal on the pictures, however when they arrived they were all small! Even the cloths that were supposed to be one size. I am size 36/38 normally. Never buying again!
Dear customer,
Nice day.
Really sorry for your dissatisfaction with the items.
Because of light and pixel, the real objects and the pictures on the website may exist some differences which can not be fully avoided. Hope you can kindly understand. You can refer to our sale page to know more about sizes. Besides that, you can also visit http://www.romwe.com/size-guid-a-466.html to know the details. As products on Romwe.com are manually measured, please be aware that there may be up to a 2-3 cm difference between actual size and listed size. Hope you can kindly understand. Please know that one-size is not suitable for everyone. There is also some size information on the sale page about one-size. If you are not sure whether it is suitable for you, you can contact our online customer service directly. Hope you can kindly understand and trust us.
Would you like to send us some photos of the clear measurement so that we can check for you? We will be responsible for any size problem caused by us. Hope you can kindly trust us. You are our precious customer, please believe that we will never ignore your problems.
If there is any other problem, please feel free to contact us.
The email is [email protected].
Yours sincerely.
This clothing was the worst quality. Bought 3 sweaters and a scarf. None of them had tags. And all of them looked like they were knitted by someone in china for a penny. These clothes are terrible. I just wasted 50 bucks. I will NEVER buy here again.
Dear customer,
Nice day.
We sincerely apologize to you for all the problems.
We are really sorry that you are not satisfied with the quality. Would you like to send us some photos which can show the defects clearly so that we can check for you? We promise we will be responsible for any quality problem caused by us. Hope you can kindly trust us.
We are really sorry for the tags. Before shipment, we all have quality control and checking package. The tags might be cut off for some reasons. Hope you can kindly understand and trust us.
Romwe really cherishes its customers. All of our colleagues will spare no efforts to improve ourselves and serve our customers. Our customers’ problems will never be neglected. Hope you can kindly trust us.
If there is any other problem, please feel free to contact us.
The email is [email protected].
Yours sincerely.
I found really great satisfaction delivery of www.rowme.com. I used this site for "Retro Ruffle Red Skirt". Putting an order is really easy there. The simplest half is that there's free shipping from this website on something that you simply obtain. Even as within the image and outline of the merchandise is that the same. I am happy client.
Romwe try to satisfy all customer. Recently i ordered from romwe, i am fully satisfied. Thanks a lot romwe for your great service.
Placing an order is so easy there and all information guidelines are simple. The best part is that there is free shipping from this site on anything that you buy. Just as in the picture and description of the product is the same. The quality of the dress was great also. I am a happy customer.
The UI is user-friendly. I can order things I like easily. The shipment is also arrived fast. I love that my shipment is packed nicely because it has come a long way, even though it's not fragile but I'm more happy to see a good packaging.
From the business
From Runway to Realway, Romwe aims to bring the top fast fashion into your days.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
Nice day.
We sincerely apologize to you for all the problems. Hope you can kindly forgive us.
We are really for your dissatisfaction with your items. On our sale page, there is much information about the sizes and the material. Generally, there will be 2-3cm error about sizes because of manual measurement. Hope you can kindly understand. Would you please send us some photos which can show the defects and the clear measurement so that we can check for you? After confirmation, we will be responsible for any problem caused by us. Hope you can kindly trust us.
Please know that the approximate express delivery time on our website to your country is 5-8 business days but not 5-8 days. And generally we may not give you an exact delivery date because of many unexpected reasons like weather. Hope you can kindly understand. Really sorry for the delay and the waiting time. Hope you can kindly forgive us.
Please know that our website has noted that the return shipping fee need to be paid by the buyer. We are really sorry for your payment. Hope you can kindly understand. We wonder whether you have returned your package? If so, would you please tell us which items you returned so that we can avoid the problem with refund? Please tell us their SKU numbers. Thanks! Besides, please send us the return tracking number and tracking link. After we receive your package, we will refund to you as soon as possible. Hope you can kindly trust us.
If there is any other problem, please feel free to contact us.
The email is [email protected].
Yours sincerely.