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ROMWE Reviews Summary
ROMWE has a rating of 3 stars from 2,126 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ROMWE most frequently mention good quality, free shipping and online shopping. ROMWE ranks 8th among Discount Clothing sites.
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I expected that the cloth of Romwe is worse but in reality opposite of my expectation. Last week i bought a dress. I impressed the quality of dress and also very cheap price. Their customer behave is awesome and great behavior. Thanks Romwe.
For days I was skeptical on buying a black lowcut dress I was completely obsessed with. Mainly because of the reviews and how low the dress came down in the front. I got a discount for signing up and the dress was also on sale with 24 hour shipping. I finally caved. Although I got the dress about a week later I just opened it and it looks exactly like the website. I ordered a size bigger because of the reviews saying they were too small and the front did not come down as low as I expected. Im inlove. Idk if its because I only bought 1 item rather than 100$ worth and I am a new customer so they want to keep me coming back but it worked. Id order off this site again
I ordered 4 items from romwe.com --- 1 pair of boots, 1 tshirt, a dress & a sweater. The best item in this purchase was the boots, they are cute and comfy (totally worth 20 bucks). The sweater looks really cute as well but the material feels really cheap.
******** now the bad part -- I ordered a size SMALL in the tshirt and it came in LARGE.
But wait... the dress,,, oh man... I put the dress on and the zipper is so cheap that it wouldn't zip, so I got my boyfriend to help me and he couldn't do it either. I had to take the dress of and then zip it up and put it back on (didn't work, i couldn't fit) so I unzipped it and tried again. As I was trying to pull the zipper of a huge whole ripped right by the zipper, so I decided to take the dress off and I as I was doing so the bottom of the dress ripped as well :( :( REALLY HOW CHEAP CAN THIS BE? So frustrated
Never ordering from them again
Women's Fashion Color Contrast Collar Summer Khaki Coat and Gold-tone Riveted Mint Jumper. Thank you for an easy, pleasant, and great transaction. Products worth the amount I spent. High quality material with nice colorful design products. Quick delivery, I love it! Hope to deal with you again, good seller. Thanks.
I recently was shopping around for a gift for my wife. It was our anniversary so I was nervous about what to get her. I decided to surprise her with a dress she could wear to our anniversary dinner. After a pain staking amount of shopping I finally found the perfect dress on ROMWE. It was shipped extremely fast with no head ache whatsoever. I was hesitant to buy online however ROMWE made it simple. My wife loved the dress and couldn't have been happier! Will definitely order from you again!
The shirt that I got came in with holes in it, and it was made very thin and wasn't even stitched up all the way in some spots. I ordered twelve things off of this website and I've only gotten three so far. This shirt was the only thing I was really excited about because I've been trying to find one like it. It was very upsetting that it came with a huge hole in it. You really get what you pay for. I hope my other stuff I ordered isn't as cheap as this one. I also got a dress and a scarf and they both turned out great.
Dear customer,
Nice day.
Really sorry for all the problems and unhappiness.
We feel so sorry that there is a hole on the item. Before shipment, we all have quality control. That is an unexpected thing. Would you please send us some photos which can show the defects clearly so that we can check for you? We will be responsible for any quality problem caused by us. Hope you can kindly trust us. Sorry for the inconveniences. Hope you can kindly forgive us.
Please know that we generally need 3-7 business days for preparing the items which are not included in delivery time. Hope you can kindly understand. Because some of your items can be shipped in 24 hours while others need time for preparing, to save your time, we divided your order into two packages. One was shipped on Oct 16th. The logistics information shows that your package has been delivered on Oct 20th. It may be the package you have received. The other package was shipped on Oct 20th. The tracking information needs few business days for updating and sometimes we may not be able to get detailed tracking information until it has been delivered to your country. To protect your privacy, we will send your logistics information via email. Hope you can kindly understand and trust us.
You are our precious customer, we really cherish you and never ignore you. We will improve ourselves and bring you the best online shopping experience. Hope you can kindly trust us.
If there is any other problem, please feel free to contact us.
The email is [email protected].
Yours sincerely.
I recently ordered two items from Romwe and I paid $13 for express shipping and the guidelines of express shipping are 3-5 business days. My order arrived over 7 business days after I ordered the item. I contacted Romwe several times to try and get the shipping information to track my order and they "assured me" that my order was on the way but provided me with no other information. I continued to contact the company several times before the order came in and each time they failed to resolve the issue. Finally, when the order came in, I contacted Romwe to let them know how late I received my order and they informed me that they thought it arrived in a reasonable amount of time. I have tried several times now to work something out with their customer service, but they are not very accomadating at all! I will no longer be doing business with Romwe.
Dear customer,
Nice day.
We sincerely apologize to you for all your dissatisfaction and your unhappiness.
We have checked for you. Your parcel was shipped on Sep 29th. The logistics information shows that your parcel was delivered on Oct 5th. The approximate delivery time on our website of the express delivery to your country is 3-5 business days. It really took 5 business days. Hope you can kindly understand. We don’t know whether we have some misunderstandings between us. Hope you can kindly understand.
We are really sorry for your displeasure with our customer service. Please accept our sincere and unreserved apology. You are our precious customer, we really cherish you and never ignore you. We will improve ourselves and the quality of the service to make our customer more satisfied. Hope you can kindly trust us.
If there is any other problem, please feel free to contact us.
The email is [email protected].
Yours sincerely.
I expected worse of the clothing based on the reviews. The sizing is a little unusual... Make sure you look at the size chart for each clothing item, seems pretty accurate. The clothing is very cheap, so you're pretty much getting what you pay for. Not spectacular, but not horrible.
I have always been searching for places where I could get a Maxi dress good thing Romwe had it.
I ordered 7 items from this website and all of them said on the item posting that they shipped within 24hours. I was told that 3 shipped but still have no received them and now, 15 days later I'm still waiting for the other 4 to supposedly ship. This has been such a disappointment. And to top it off, I have emailed their customer service twice inquiring about my items and received no response, and then I look at this review website and see that they have someone from the company responding. Didn't plan on writing a negative review but apparently that's the only way to get a response from this company...
Dear customer,
Nice day.
We sincerely apologize to you for all the problems.
We have checked for you and found that your items sell well, so we need more time to prepare it. Hope you can kindly understand. To save your time, we shipped the items which have been prepared for you which has been shipped on Oct 7th. However, the logistics information shows that your package was returned to shipper on Oct 17th because of wrong address. Really sorry for that. We need to confirm with you that is there anything wrong with your address? And about the package, we wonder whether you want the re-shipment? To protect your privacy, we will send your tracking information via email. Hope you can kindly trust us.
And about the rest of your order, we found they are waiting for shipping. Before all the options, we need to confirm with you the address. Hope you can kindly understand.
We are really sorry that you could not contact us. When you meet some problems, you can contact our online customer service directly and you can also contact us via tickets.
Romwe really cherishes its customers and never neglects its precious customers’ problems. Really sorry for the troubles you have. We never want to bring you those. Hope you can kindly understand and trust us and we will spare no efforts to help you solve your problem.
If there is any other problem, please feel free to contact us.
The email is [email protected].
Yours sincerely.
I ordered about 5 items from Romwe & checked out before I realized this was another "China" site. (like DHGATE)
On the site, all my items said "ship within 24hrs" - that was not true, it took about a week and me emailing them 2x to get a tracking number. After that, the package was only "created" and took about another 3-4 days to pick up tracking information.
That said, I did get everything I ordered & in the correct size.
A few of my items came as expected, and I was actually pleased with them.
However, my most expensive item, looked the cheapest. (the hoodie with black thick drawcords & a white faux shirt underneath) the drawcords were flimsy & smaller than expected and as for the faux shirt- I will be cutting that out before I am seen in public in it!
Other than that, not terrible, def. Not as bad as DHGATE, but again, you get what you pay for!
I have may this order a long time ago now and still stuck in Belgium and has to come to the UK... SHOCKING I would like to hear from someone from Romwe about this immediately.
Dear customer,
Nice day.
We are really sorry for the problem.
We generally need 3-7 business days for preparing the items which are not included in delivery time. Hope you can kindly understand. We found your parcel was shipped on Oct 5th. The logistics company needs several business days for updating the information. Hope you can kindly understand. To protect your privacy, we will send your logistics information via email. Hope you can kindly trust us.
You are our precious customer, we will be responsible for the problem all the time. Hope you can kindly trust us.
If there is any other problem, please feel free to contact us.
The email is [email protected].
Yours sincerely.
I found them some jewelry to make a gift to my wife. Recommend viewing their collection, I think they are quite original models.
I bought about $60 worth of clothing to get the free shipping and expected to keep all the clothes but I ended up keeping only 2 out of 6. Almost everything else was poorly made or was way too big or too small and I ordered all of it in the same size. Along with that I have to be the one to pay for the return shipping which is BS. Seriously do not buy anything on here. It's a complete waste of time and money.
Dear customer,
Nice day.
We sincerely apologize to you for all the problems.
To bring our customers better shopping experiences, about shipping, our website has noted that if the order of our customers is over US$50, we can provide free shipping for them. Therefore, you enjoyed the shipping of free charge. Hope you can kindly understand.
We are really sorry that you are not satisfied with the clothes. Because the sizes of the different styles are different, before buying, you can refer to the description on the sale page to know more. Generally, there will be 2-3 cm error because of manual measurement. Hope you can kindly understand. Before return, you can send us some photos which can show the clear measurement so that we can check for you and we will be responsible for any size problem caused by us. Hope you can kindly understand and trust us.
Please know that our website has noted that the return shipping fee need to be paid by the buyer. Really sorry for that and hope you can kindly understand. We found our customer service has contacted you and gave you the return address. If you still want to return, once you returned, please tell us the return tracking number and tracking link. After we receive your package, we will refund to you as soon as possible. Hope you can kindly trust us.
If there is any other problem, please feel free to contact us.
The email is [email protected].
Yours sincerely.
I purchased a vest that stated TWICE on the website that it was made from suede, only to receive something made from low quality synthetic material.
I have contacted the company FOUR times, requesting that at the least, the company cover my return shipping costs, seeing as it was their mistake for falsely advertising their product. They have refused to do so, which means that if I post it back for a refund, I will be out of pocket postage both ways - $25!
They have not apologised or acknowledged their mistake, they are clearly incompetent and have shown that they are not to be trusted!
False advertising, poor quality products, terrible customer service, rubbish company! Save your money and time and shop elsewhere!
Dear customer,
Nice day.
Really sorry for the problem and the disappointment.
Because of the light and pixel reasons, the real objects and the pictures on the website may appear differences which can not be fully avoided. Hope you can kindly understand.
Really sorry for the misunderstanding. Romwe cherishes and never deceives its customers. Please know that our website has noted that the return shipping fee need to be paid by the buyer. Hope you can kindly understand. You are our precious customer and we never want to make you so upset. Sorry again. We will spare no efforts to help you solve your problem. You can feel free to contact us for your problems. Hope you can kindly trust us.
We feel so sorry that you are not satisfied with our customer service, we will improve ourselves later and bring our customers the best online shopping experiences. Hope you can kindly trust us.
If there is any other problem, please feel free to contact us.
The email is [email protected].
Yours sincerely.
I recently bought clothes for fall from romwe. Some of the stuff came pretty fast, about a week or so. But now I'm waiting another 2 weeks just for my stuff to have a label, hasn't even been shipped yet. This is getting rediculous.
Dear customer,
Nice day.
Really sorry for the problem.
Please know that we generally need 3-7 business days for preparing the items which are not included in delivery time. Hope you can kindly understand. Because some of your items can be shipped in 24 hours and some of your items need less preparing time for shipment while others need more time, to save your time, we divided your order into three packages. One was shipped on Oct 7th, And the logistics information shows that your package was delivered on Oct 9th. The second one was shipped on Oct 8th, the logistics information shows that your package was delivered on Oct 13th. The last one was shipped on Oct 13th. The tracking information needs few business days for updating and sometimes we may not be able to get detailed tracking information until it has been delivered to your country. Hope you can kindly understand and trust us. And it has been updated a little. To protect your privacy, we will send your tracking information to you via email. Hope you can kindly understand.
Romwe cherishes its customers and never deceives its customers. Hope you can kindly trust us.
If there is any other problem, please feel free to contact us.
The email is [email protected].
Yours sincerely.
Great customer service! Cute store with new women fashion clothes. I will buy any think women fashion clothes for hear.
The items are super cheap, so expect super cheap material, quality, and shipping time.
I ordered over $300 worth of clothing... Of the 16 items I have received I would say I have 4 new things I like. Everything else had to be returned or given away.
The sizing is COMPLETELY off. Half the stuff will come in 3x bigger than you ordered and the other half will be in a child's sizing.
I would order off of here if I was looking for a cheap dress for a club. Nothing else is quite up to standard to be seen in the day lights.
One plus--they refund your order minus bathing suits pretty easily. Shipping back the clothing is about the same price they are worth though.
Dear customer,
Nice day.
We are really thank you for your great support and really sorry for the problems.
Generally, we need 3-7 business days for preparing the items which are not included in delivery time. Hope you can kindly understand. Because the method you chose is standard delivery, it may be slower than the express delivery. Hope you can kindly understand.
We feel so sorry that you are not satisfied with sizes. Except the sale page, you can also refer to the size chart. There will be 2-3 cm error because of manual measurement. Hope you can kindly understand. Before return, you can send us some photos which can show the clear measurement so that we can check for you and we will be responsible for any problem caused by us. Hope you can kindly trust us.
Please know that our website has noted that the return shipping fee need to be paid by the buyer. Really sorry to hear that you want to return the items. We also found our customer service has contacted you and gave you the return address. Once return, please tell us the the return tracking number and tracking link. After we receive your package, we will refund to you as soon as possible. Really sorry for all the inconveniences.
You are our precious customer and we really cherish you. We will spare no efforts to serve you. Hope you can kindly trust us.
If there is any other problem, please feel free to contact us.
The email is [email protected].
Yours sincerely.
romwe.com is really very helpful for me. Their service is cool. Their product is also have good quality. I wish all the best to romwe.com.
From the business
From Runway to Realway, Romwe aims to bring the top fast fashion into your days.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
Nice day.
We sincerely apologize to you for all the problems.
Before buying, you can know more detailed information on the sale page, such as the material and sizes. Hope you can kindly understand.
We are really sorry for the sizes and quality problem you have. Would you like to send us the photos of the clear measurement of the sweater and the clear defects of the dress so that we can check for you? We will be responsible for any size and quality problem caused by us. Hope you can kindly trust us.
You are our precious customer, we really cherish you. We never want to bring you those problems and even to lose you. Please give us the chances to let us help you and serve you.
If there is any other problem, please feel free to contact us.
The email is [email protected].
Yours sincerely.