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ROMWE Reviews Summary
ROMWE has a rating of 3 stars from 2,126 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ROMWE most frequently mention good quality, free shipping and online shopping. ROMWE ranks 8th among Discount Clothing sites.
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I had a really good experience ordering from romwe, com.
There were lots of fashionable items along with great colors and many sizes. The clothing is very trendy and I love the great deals. Shipping was quick and my order arrived in a timely manner. My favorite item was the hooded pink ombre sweatshirt. It is so comfy and pretty too.
I took advantage of the online chat just to make sure I was ordering the right size because I know online sizing can vary from site to site. They were very helpful. Right now I've got my eye on a zippered fitted blazer so will be ordering again soon!
Usually, I'm not one to complain if I'm not happy, I'll just suck it up and move on. However, ordering from this company has just reminded me of my loathing for ordering clothes online. The service was horrible. We placed our orders in the beginning of September and pre-ordered some items as well as bought some that day. The ones that weren't preorder should've been sent out maybe a week within transaction, nope, try about 2-3! I didn't get my package until the first week of October. That wasn't my sole disappointment either, all the pieces of clothing I got were similar but no where near the same as they looked in the photos and made of the cheapest fabric I have ever seen. I also got jewelry which broke before I could even hook it. Also, if you don't like anything you buy from this website, completely intend on paying shipping to return them because that's what they make you do. (I paid $30). I will be sure never to buy from this company again because I refuse to go through this again, THE CLOTHES ARE NOT WORTH YOUR MONEY!
This service is one of the best service of all over the world...
I ordered some things on the 20th that all said "ships in 24 hours." This items were for a specific trip that I'd be taking in 6 days so I assumed there was a good chance of the items arriving on time. A couple of days before the trip I sent a message inquiring on the status of my order since it was still in the "processing" phase after more than 24 hours, and was told that items sometimes take 5-7 days to ship, would I like to cancel my order? I responded no, that I would still like to have it shipped and I would just wait. The next day I again received a message asking if I still wanted to keep my order because they were not sure how long it was going to take (isn't it the goal of most businesses to make money, not return it?!) I, again, responded that I still wanted the items. And today, 9 days total since I placed my order, my item is no closer to arriving than it was the day I ordered it. It's simply misadertisment to state that something will ship in 24 hours if they have no intention of even beginning the process of shipment for over a week and a half. I saw many reviews stating this same problem before I made my order, and should have taken them more seriously. Would never use again
Dear customer,
Nice day.
We sincerely apologize to you for your problem and make you wait so long time.
Generally, the items which are marked “ship in 24 hours” can be shipped in 24 hours. However, some of your items sell well, we may need more time to prepare them. We are really sorry for the inconveniences we brought to you. And sometimes, we need 3-7 business days but not days to prepare the items which are not included in delivery time. Hope you can kindly understand.
We found our customer service has contacted you before. Because you said that you want the package arrived before Oct 24th but we can not make it come true, we sent message to you to ensure whether you still want it. Because of this, the package was delayed several business days. Hope you can kindly understand.
We feel so sorry to bring you such troubles. Please accept our sincere and unreserved apology. We will try our best to help you prepare the items and send them to you as soon as possible. Hope you can kindly trust us.
Romwe never wants to make its customers so worried and unhappy. We really cherish you. We will also pay more attention to this aspect and strengthen communication with our factories later. Hope you can kindly trust us.
If there is any other problem, please feel free to contact us.
The email is [email protected].
Yours sincerely.
Terrible delivery time, terrible material and terrible design if different sizes doesn't fit well. This company have probably 2-3 different online name they go by " shein", stylewe, is one of them. Super cheap flee market clothes. DON'T waste your valuable time and their return policy is the worst, guarantee 90% of the time you have to return it and it gets costly.
It only looks good on pictures, the clothes are garbage that I guarantee you will not dare to wear it on the street. That's why they don't dare to offer free return and NO call back number and I've wasted $11.55 to ship it back to them. Lesson well learn and I hope anyone who sees this comment will not take that chance to lose money and give and take losing 2-3 weeks time also. With so many credit card fraud these days DON'T RISK IT with some unknown online shop from nowhere.
Dear customer,
Nice day.
We sincerely apologize to you for leaving you with such a negative impression.
We generally need 3-7 business days for preparing the items which are not include in delivery time. Hope you can kindly understand. We found your parcel was shipped on Oct 20th. Because the delivery method you chose is standard delivery, it is usually slower than the express delivery. Hope you can kindly understand.
We are really sorry that you are not satisfied with the quality and sizes. On the sale page, you can get detailed information about them. Because of manual measurement, there will be 2-3 cm error about the sizes generally. You can send us some photos which can show the clear defects and the clear measurement so that we can check for you. We will be responsible for any problem caused by us. Hope you can kindly understand and trust us.
We feel so sorry about the misunderstanding. Our web has noted the Romwe is the subsidiary of SheIn. Hope you can kindly understand.
Please know that according to our return policy on the website, the return shipping fee need to be paid by the buyer. Hope you can kindly understand. And we are really sorry that you are so unsatisfied with this policy. Please accept our sincere and unreserved apology.
Please know that you are our precious customer, we really cherish you and want to help you solve your problem. Hope you can kindly trust us.
If there is any other problem, please feel free to contact us.
The email is [email protected].
Yours sincerely.
http://www.romwe.com/Hooded-Drawstring-Pockets-Coat-p-*******-cat-676.html
Ordered this at the beginning of the month, it came this Monday, to be honest it's not great, the 'denim' is extremely thin, so is the hoodie part, also you would have thought the hoodie and the coat were attached or at least attachable, they have no way of completely attaching to one another so it feels strange, the hoodie has no sleeves either so there's no way of them fitting together to keep it in place, also the button holes on the hoodie are too small for the buttons so you really have to struggle to fasten it up, there's random pieces of thread hanging everywhere and the smallest they go is a medium which is alright because I ordered it knowing it was going to be baggy, but all in all it's cheap, yes people may argue that it reflects the price you pay, but when you put on top of that shipping costs, you could easily buy something of the same price with MUCH higher quality from somewhere else. Probably not going to be ordering anything from here again :/
Dear customer,
Nice day.
We are really sorry that your are not very satisfied with the item.
We found you placed the order on Oct 12th. And we also shipped your package in 24 hours. Really sorry for the waiting time for delivery. Because the delivery method you chose is standard delivery, it may be slower than the express delivery. Hope you can kindly understand.
We feel so sorry that you are not content with the cloth. On the sale page, you may get detailed information about it. If you are not very sure about something, you can contact our online customer service directly. We are willing to spare no efforts to serve you and never ignore you. Hope you can kindly trust us. You can send us some photos of the item which can show the clear defects so that we can check for you. We will be responsible for any problem caused by us. Hope you can kindly trust us.
Generally, different countries may cost different postage. Because your country is far away from our country, the shipping is usually higher. Before buying, you can refer to http://www.romwe.com/Free-Shipping-a-471.html to know more about shipping. Hope you can kindly understand.
If there is any other problem, please feel free to contact us.
The email is [email protected].
Yours sincerely.
I will never shop with them again. I have never before been compelled to write an online review but this was such a bad experience on many levels! Sizing was way off! I waited nearly 3 weeks for delivery of items that were very poor quality and not what I had expected. Returns have to go back to america with unreasonable expense to the customer. Customer service was absolutely shocking. They repeatedly offered the same bad advice including that I should sell the items to a friend which was frankly ridiculous.
Dear customer,
Nice day.
Thank you for your great support and really sorry to make you so disappointment.
About sizes, you may get detailed information on the sale page. Because of manual measurement, there will be 2-3 cm error generally. Hope you can kindly understand. Before buying, if your are not sure whether you are suitable for the size you want to buy, you can feel free to contact our online customer service. We will spare no efforts to help you and serve you. We feel so sorry that you are not satisfied with the quality of the items you bought. Would you like to send us some photos which can show the clear defects and the clear measurement so that we can check for you? We will be responsible for any problem caused by us. Hope you can kindly trust us.
We sincerely apologize to you for the inappropriate advice from our customer service. Please accept our sincere and unreserved apology. But please know that our website has noted that the return shipping fee need to be paid by the buyer. Hope you can kindly understand.
If you still want to return, we will try our best to help you found a better way. Hope you can kindly trust us. Please know that you are our precious customer and we really cherish you and we sincerely want to help you solve your problem. Hope you can kindly trust us.
If there is any other problem, please feel free to contact us.
The email is [email protected].
Yours sincerely.
At first I thought that this site was awesome was awesome because of how cheap it was but surely I thought wrong. Yes you get what you paid for which is a reasonable excuse but I ordered a dress and pair of boots from there recently and first of all my "dress" wasn't a dress at all... it was supposed to be a plaid dress but it was literally just a shirt and there was absolutely no way that I could wear that $#*! as a dress. And 2! I ordered the boots and yes they fit my feet perfectly but it they would NOT go over my calf's I would not recommend buying any boots from there simply because of the fact that it is not for women with larger calf's I mean i did manage to zip it up but it was such a struggle and the zipper got stuck anyways so all in all just don't take your chances peeps.
Dear customer,
Nice day.
We sincerely apologize to you for all your problems.
Please know that you are our precious customers, we really cherish you and never want to make you unhappy. Hope you can kindly trust us.
The dress in your order we found it is a dress in the style of plaid shirt. You can know more detailed information on the sale page. Hope you can kindly understand. And about your boots. We sincerely sorry that you have such a problem. Before buying, if you are not very sure whether you can wear it, you can contact our online customer service and you can also contact us via tickets. Hope you can kindly understand. And we will pay more attention to this aspect to make our customers know all-around about the items and get better. Hope you can kindly trust us.
We are really sorry for your unhappiness. But we really treasure you. We will spare no efforts to help you solve your problem. Hope you can kindly trust us.
If there is any other problem, please feel free to contact us.
The email is [email protected].
Yours sincerely.
I really surprise with their great customer behavior and service. It is great option for the customer to choose their dressed from huge collection of dresses. The price of the dressed is really cheap. In one word, it is great experience to shopping from Romwe.
Decided to give ROMWE a try after spotting a few of their ads featured around the internet and couldn't be happier with my purchase. I ordered the grey Lace-up Slim Knit Sweater and the Deep Plunge Neck Backless Bodycon Dress which both look and feel incredible for the price. Shipping was really quick and when I contacted customer service about sizing they were quick to respond. Overall great experience with ROMWE. 10/10 Will be back again!
Sizing was wrong Dress quality was terrible and nothing like it was advertised I would not recommend shopping here, they also make you pay for anything you want to return which is all the way to china
Dear customer,
Nice day.
We sincerely apologize to you for all your problems.
On the sale pages, you can get detailed information about sizes and materials. We are really sorry that the size for you is wrong. Before return, you can send us some photos which can show the clear measurement so that we can check for you. Besides, really sorry that you think it is different with the item on the website. Because of light and pixel, they may have some differences which can not be fully avoided. Hope you can kindly understand. You can also send us some photos of the clear differences so that we can check for you. We will be responsible for any problem caused by us. Hope you can kindly trust us.
Please know that our website has noted that the return shipping fee need to be paid by the buyer. Hope you can kindly understand. We found our customer service has contacted you and gave you the return address. If you still want to return, once you returned, please send us the return tracking number and tracking link. After we receive your package, we will refund to you as soon as possible. Hope you can kindly understand and trust us.
Rowme really cherishes its customers and never wants to bring them any problems. We will spare no efforts to serve you and help you solve your problem. Hope you can kindly trust us.
If there is any other problem, please feel free to contact us.
The email is [email protected].
Yours sincerely.
Got my first order exactly 20 days after placing it. There was an unexpected boarder fee of 24$$ (it was delivered to Canada). Quality is cheap but the price is good. You get what you pay for.
When ordering, make sure you research/google the product and sizing appropriately.
I was able to track my order throughout the whole process. Out of the 6 products 1 went straight to the garbage due to quality of it.
Sure everything looks cute in the photos, but it is all very deceiving. The material of all their clothing is a $#*!ing joke. It's scratchy and very poor quality fabric. I ordered a coat, pants, and a romper. The coat was made from slippery disgusting material and the seams were all unfinished and starting to fray. Not at all like the picture. The pants I believe were made for a Barbie or very tall 5 year old judging by the extremely small waste. The fabric was very cheap and poorly made. I don't know how you consider that to be a large, and the romper was just ugly and way too small, also very poorly made. None of these clothes I would actually put on my body. Still waiting to hear back about a refund. Hoping and praying that this isn't a scam. I want my money back NOW and I am never shopping here again! Neither should you.
Dear customer,
Nice day.
We feel so sorry for all the problems and the inconveniences.
Because of light and pixel, the real objects and the pictures on the website may appear slight differences which can not be fully avoided. Hope you can kindly understand. And you can get detailed description about the sizes and materials on the website. Hope you can kindly understand. Before return, you can send us some photos which can show the clear differences and clear measurement so that we can check for you. We will be responsible for any size and quality problem caused by us. Hope you can kindly trust us.
We found our customer service has contacted you and we also have received the items you returned. And your refund has been finished on Oct 27th. Because the payment method you chose is Worldpay, your money will be back to your account in 10-20 business days. Hope you can kindly understand and trust us.
Romwe cherishes and never deceives its precious customers. Really sorry for leaving you with such a negative impression. We will try our best to get better and bring our customers’ the best online shopping experiences. No worry please, you can contact us at any time you need. We will spare no efforts to serve you and respond to you as soon as possible once we receive your problem. Hope you can kindly trust us.
If there is any other problem, please feel free to contact us.
The email is [email protected].
Yours sincerely.
I ordered over $100 worth of clothing from ROMWE mostly consisting of sweaters & cardigans. I was very careful to look at the sizing charts since I had read so many reviews about things arriving too small. I wasn't expecting it to be super high quality, but assumed that the clothing would be "Forever21-ish" in terms of materials and attention to detail. I was right! The fabrics were really nice for what I paid for them. I see so many people here complaining about poor quality but when you're paying so little, what did you expect? I was satisfied with my purchases in terms of materials and size, but there were 3 things that really bothered me.
1. The stitching is awful in some places (loose strings and stuff like that). A lot of Forever 21 clothing also have this issue, so I was just glad I didn't over-pay for it; nothing that a little clipping and burning can't fix.
2. The clothes smell REALLY strange. New clothes never smell good, but this smell is something else entirely. At first I was like oh that's fine, I'll just wash them... BUT THEN
3. Three of the five things I ordered don't even have care instruction tags on them! And the two that do are extremely non specific (& not to mention grammatically incorrect).
I'm scared to wash these items now. The closest thing I've gotten to a solution is spraying them with body spray and hanging them outside in hopes that the fresh air will get the stench out. I have done research on the ROMWE website and gone back over my items to see if I could find what materials each item is made of. However, I'm not sure if I believe that the materials listed on the site are accurate. For example, two cardigans I got apparently are made of "tweed." I know what tweed looks and feels like, and this is not it. In the meantime, everything fits well and the quality is not bad, but I have no idea how to wash anything and am afraid that if I try I'll end up shrinking everything (or all the dye will be washed out as well.)
My only hope for ever wearing these items is that the fresh air will work its magic...
Or maybe a few spray bottles of Febreze.
How unfortunate.
Dear customer,
Nice day.
Thank you for your great support and sorry for your problem.
We sincerely apologize to you for your dissatisfaction with the items. About the quality of the items, would you like to send us some photos of the stitching of the item so that we can check for you? After confirmation, we will be responsible for any quality problem caused by us. Hope you can kindly trust us.
On our sale page, you may get detailed information about sizes and materials. And you can also refer to http://www.romwe.com/size-guid-a-466.html to know more about sizes. There will be 2-3 cm error because of manual measurement generally. Hope you can kindly understand. Before buying, if you are not sure about the sizes, you can contact our customer service directly for more information. Hope you can kindly understand.
We are really sorry for the smell of the items. The items are made from the factories not very long. They may need to be blew by the air. Hope you can kindly understand. Before shipment, we will check the items and the packages. The tags may be cut off for some reasons. Hope you can kindly understand.
You are our precious customers, we really cherish you. We don’t want to bring you such problems. We will try our best to serve you and help you. Hope you can kindly trust us. We will wait for your photos. And you can also keep contacting with us for your problems. Hope you can kindly understand and trust us.
If there is any other problem, please feel free to contact us.
The email is [email protected].
Yours sincerely.
As always - really good
I have to admit, ROMWE has surprised me with their customer service, shipping times, and variety of merchandise handled through third-party vendors
I recently purchased this very cute white dress http://www.romwe.com/White-Lace-Criss-Cross-Back-Mini-Dress-p-*******-cat-664.html
As you can see the dress on the model is not see through in any way shape or form, however the dress I got in the mail was completely see through. They used a cheaper material than what's in the picture. I am quite disappointed. I will not buy from them again.
P.s. They wrote to me asking for me to remove my review and in return they will give me 50% on my next purchase. NO ROMWE I WILL NOT HELP YOU LIE TO OTHER PEOPLE JUST SO YOU CAN MAKE MONEY! I DO NOT WANT YOUR DISCOUNTS LIKE HOW YOU WANT MY MONEY. I WILL DONATE WHAT I SPENT ON THAT PIECE OF CRAP FABRIC YOU SENT ME. AND NO DO NOT BLAME IT ON THE PIXELS. IT DID NOT APPEAR SLIGHLTY DIFFERENT BUT INSTEAD THE MATERIAL IS COMPLETELY DIFFERENT! I'M NOT FIVE TELL THAT LIE TO SOMEONE ELSE. HAVE A NICE LIFE!
Dear customer,
Nice day.
We are really sorry to make you so disappointment.
You are our precious customer, we cherish you and we never want to bring that to you. Please know that because of light and pixel, the real objects and the pictures on the website may appear slight difference which can not be fully avoided. Hope you can kindly understand. You can send us some photos which can show the clear differences so that we can check for you. After confirmation, we will be responsible for any problem caused by us. Hope you can kindly understand and trust us.
Besides, we found our customer service has contacted you and found you want to return the item back. We are really sorry to hear that. Please know that our website has noted that the return shipping need to be paid by the buyer. Hope you can kindly understand. If you still want to return, once you returned, please send us the return tracking number and tracking link. After we receive your package, we will refund to you as soon as possible. Hope you can kindly trust us.
If there is any other problem, please feel free to contact us.
The email is [email protected].
Yours sincerely.
I am the type to try and then buy but have been so busy lately all i could do is shop online. I took a chance with this website. There are website with the exact same clothing but this site seemed to have the best rating so I took my chances. Before buying the product, review to see what others have said. I reviewed all three of the cardigans I purchased. They are thick, a one size fits all, and very chic looking. I have gotten compliments and asked where I have bought them. I have recommended and recommend anyone reading, that the cardigans are great quality if its a one size, I have not purchased ones that have options for sizing so I can't review on the sizes or other kind of clothing. Have fun shopping with guaranteed shipping :)
I ordered 2 dresses, 3 rompers, 2 shirts, and a sweater. The only thing remotely wearable items are one romper and one dress. I understand that this is probably because of the cheap prices, but honestly they are really bad quality and also don't look anything like the photos. I am extremely upset about this and will never recommend them to anyone.
Dear customer,
Nice day.
We are really sorry that you have those problems.
The real objects and the pictures on the website may appear slight differences because of light and pixel reasons. Hope you can kindly understand. We feel so sorry you are not satisfied with the quality. On the sale pages, you can get detailed information about the materials and sizes and so on. Would you like to send us some photos which can show the clear differences so that we can check for you? We cherish you and we will be responsible for any problem caused by us. Hope you can kindly trust us.
Romwe never deceives its customers. All of our colleagues will spare no efforts to serve you. Hope you can kindly trust us.
If there is any other problem, please feel free to contact us.
The email is [email protected].
Yours sincerely.
Bad quality, wrong sizes, incorrectly described! Avoid at all costs!
Also, terrible customer service!
So my items are overdue by around 5 business days, 8 days overall- I paid for express shipping and all items were posted, according to the website, within 24 hours.
The courier service I have contacted directly have no record of ever recieving any items from Romwe. Romwe keep trying to tell me the courier service have this item, or that they are in customs- they constantly change their story.
So in the end, I have been charged for express shipping, Romwe don't know where my items are, the courier service have never recieved them and I am down 50 pounds. Do not use this company unless you want to waste your money.
Dear customer,
Nice day.
We are so sorry to bring you so many troubles and make you wait.
Please know that we do ship your parcel in 24 hours. It was shipped on Oct 6th. The logistics information has been updated by the logistics company. Hope you can kindly understand. To protect your privacy, we will send your logistics information to you via email. Hope you can kindly trust us.
We are really sorry that you are not satisfied with our customer service. We will improve ourselves and the quality of our service. Hope you can kindly trust us.
Really sorry for the waiting time. You are our precious customer. We really cherish you.
If there is any other problem, please feel free to contact us.
The email is [email protected].
Yours sincerely.
From the business
From Runway to Realway, Romwe aims to bring the top fast fashion into your days.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
Nice day.
Thank you for your support and sorry to make you so upset.
We are really sorry for your misunderstanding of the shipment. We found you placed the order on Sep 17th. About your common order which is not the pre-order, please know that we generally need 3-7 business days to prepare the items which are not included in delivery time. Because some of your items can be shipped in 24 hours while others need time to be prepared, to save your time, we divided your order into two packages. One was shipped on Sep 18th and the logistics information shows that your package was delivered on Sep 22nd. The other package was shipped on Sep 23rd and the logistics information shows that your package was delivered on Oct 2nd. Hope you can kindly understand.
And about your pre-order, we found it was shipped on Oct 5th in the beginning of the October. And the logistics information shows that your package was delivered on Oct 15th. Really sorry for all the inconveniences. To protect your privacy, we will send your tracking information via email. Hope you can kindly understand and trust us.
We feel so sorry that you are not very satisfied with the quality of the items and the jewelry. Because of light and pixel reasons, the real objects and the pictures on the website may appear slight differences. Hope you can kindly understand. Before return, you can send us some photos which can show the clear differences so that we can check for you. Besides, would you like to send us some photos of the broken jewelry so that we can confirm for you? We will be responsible for any problem caused by us. Hope you can kindly trust us.
We sincerely apologize to you for your dissatisfaction with our customer service. We will pay more attention to the aspect and improve the quality of our service with our best efforts. Hope you can kindly trust us.
Please know that our website has noted that the return shipping fee need to be paid by the buyer. And according to our return policy, “ Tights, Lingerie, socks, swimsuits, bath-suits, Bikini, jewelry, sunglasses, accessories are not allowed to be returned;”. Hope you can kindly understand. In addition, we found our customer service has contacted you and found you have returned. Because you have two orders, would you please tell us which items you returned to us so that we can avoid the problem with refund? Please give us their SKU numbers. Sorry for the inconveniences and hope you can kindly understand.
If there is any other problem, please feel free to contact us.
The email is [email protected].
Yours sincerely.