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ROMWE Reviews Summary
ROMWE has a rating of 3 stars from 2,126 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ROMWE most frequently mention good quality, free shipping and online shopping. ROMWE ranks 8th among Discount Clothing sites.
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I ordered Double Wear Raccon Hair Khaki cape on ROMWE site, i was really surprised when i received order sooner than expected... it is just like a dream when i receive my clothe.The ordering process and shipping was so easy and convenient. They quickly delivered one of my favorite dress. Shipping was really quick and this is the fastest shipping, i ever experience. With such a surprise am coming back to buy more from you.
Just received my order from Romwe. It took just as long to arrive as the reviews had predicted.
I ordered two jumpers and a coat, despite the cheap prices I fully expected to get what I had paid for. However everything is peculiar shapes and the clothing hardly resembles the website pictures - I could have gone high street shopping for the same price and got far better quality.
I've already reviewed but after reading some of these dodgy, fabricated "5 star" reviews I had to comment again.
Dear customer,
Nice day.
We are really sorry to leave you with such a negative impression.
The reviews are the care, support and some good suggestions from our customers for us. They are our power to get better. And we also will work harder and get better. Hope you can kindly understand and trust us.
We found your parcel has been shipped on Nov 3rd and the logistics company usually needs several business days for updating the information. Hope you can kindly understand.To protect your privacy, we will send your tracking information via email. Hope you can kindly understand and trust us.
Besides, we found the item Deep V Neck Loose Maxi Dress, SKU: RDRE151024413 is out of stock and our customer service has also contacted you. We also found that you said that you have not received your package but your logistics information shows that your parcel has been delivered on Nov 16th. Would you like to contact your local post office with your tracking number first? Sorry for the inconveniences. Hope you can kindly understand.
Romwe really cherishes its precious customers. We treasure you and we will spare no efforts to serve you. Hope you can kindly trust us.
If there is any other problem, please feel free to contact us.
The email is [email protected].
Yours sincerely.
After reading all of these negative reviews I was lead to think I had ordered a cheap and low-quality coat from Romwe.
The shipping and delivery took a total of 13 days to the UK- at first the communication from the company was poor... until I emailed them asking for an update where they sent me a tracking number for my product.
Today, I have received the coat- and I am estatic that I had bought it! It looks far from cheap, and is well-made. It also looks like the pictures. Fantastic service!
I ordered my dress on the 1st, and it had arrived by the 9th. I was really impressed with the shipping time and how they provided a number so that i could track the package. One thing I will say is that the material is much cheaper than in the photos online, however that is whats to be expected when you only pay $15. The dress is still cute and fits well, I would recommend going a size up from your usual size to ensure that it will fit correctly. Overall, I would say this is a good site to order from, just don't expect the fabric to be very high quality.
I ordered about 10 items from the site - all of which were listed as "one size fits all". I selected 3 day delivery, which to my mind means they will arrive within 3 days of being ordered. No. They will arrive within 3 days after moving from "processing" status to "shipped" - a total of 14 days. Several of the items didn't fit me at all - I'm a size 4, so I'm not sure what the "one size fits all" means. One of the items was shown as a black cardigan, it arrived as a black and silver cardigan, made with glitter wool. To return the items I didn't want I had to raise a ticket in order to receive the postal address. I had to create my own return paper work, create a postage slip and buy my own postage box. Once returned, I received an email from Romwe saying they were confused by what I was returning - despite the fact I'd included a very clear description in the parcel - with photos. The items are cheap, but now I know why. They are poor quality, don't ship quickly, and the return process was awful. I'll never use them again.
Dear customer,
Nice day.
Thank you for your support and sorry for those problems.
Please know that one-size also has sizes and it doesn’t mean it will fit for every one. Our website does not stated it will fit for everybody. Hope you kindly understand. Before buying, you can consult our online customer service directly. On our shipping page, you can see the statement that generally, we need 3-7 business days for preparing which are not included in delivery time. Hope you can kindly understand and also the express delivery time to your country usually takes 3-5 business days by not days. We found your parcel was shipped on Oct 10th and was signed on Oct 14th. It is in the delivery time. Hope you can kindly understand.
Because of light and pixel, the real objects and the pictures on the website may appear slight differences which can not be fully avoided. Hope you can kindly understand.
If you wan to return, you can refer to our return policy on our website. You can contact our customer service for more details. Sorry for the all inconveniences. Our customer service asked the question just want to avoid the problem with your refund. Hope you can kindly understand. We found we have arranged your refund and when the refund is finished, your money will be back to your account in 10-20 business days. Hope you can kindly understand and trust us.
If there is any other problem, please feel free to contact us.
The email is [email protected].
Yours sincerely.
I ordered five tops (one sweater like top and four sweatshirts) on October 29 and received my shipment on November 7. I was pretty surprised at this because I didn't use the expedited shipping, I went with the cheapest they had. All of my clothes were good quality for the price (average price of my items was around $10) and came exactly as they were advertised. All sweatshirts were very soft except for one but it is more of a long sleeve tee than a soft sweatshirt so I have no issue with this. I read that others had issues with prints but all of mine were intact and didn't peel off. I had no sizing issues, they were all as Romwe advertised which were around a US small four of them and a US medium for one. I was skeptical of them because of their many bad reviews but I'm so glad I ordered from them and will again!
This people amazingly surprised me far beyond my expectation. I ordered some items for my daughter, and within a few days it has been shipped to me. This is quite more than normal comparing it to other sites that disappoint. As a matter of fact, this people provide high quality products with short delivery time and competitive prices. I strongly recommend them
They got huge collection of dress and brought only 1 but that was great in quality and my girlfriend went to check there collections for more dress after knowing the shop from me thanks to romwe. Will youse them again soon
They quickly delivered one of my favorite dress that I choose among the wonderful catalog.The ordering process and shipping was so easy and convenient.In my experience this has always been an awesome shop to rely on for gifts that women love. All the product are really amazing and love this website very much. I was very happy with my experience with this site and plan on shopping with them again.
Highly recommended to all.
Please consider this, if you want to return any items or get a refund the process in place is made difficult, if you opt for a 50% voucher etc then you cannot apply that voucher to already discounted items (as most items are already "discounted"), cheap clothes but quality is very poor, i had a missing belt from a dress, skirts hemlines were not sewn and the blouses all had threads from the sewing still attached everywhere. Terrible!
Dear customer,
Nice day.
We sincerely apologize to you for such problems.
If you are not very satisfied with the items, you can refer to our return policy to know more about return. You can contact our online customer service directly. We are really sorry for all the inconveniences. Our website has noted that “The coupon discount is based on the original price of each item. If the item is on sale and have a larger discount than the coupon discount, then it cannot enjoy the coupon discount any more. Attention: One order can only use one coupon.” Hope you can kindly understand.
We are really sorry for the problems with the clothes. Would you like to send us some photos which can show the clear defects so that we can check for you? We will be responsible for any problem caused by us. Hope you can kindly understand and trust us.
Besides, we found our customer service has contacted you before and found that you want to return the items. Have you returned them? If so, would you like to give us the return tracking number and tracking link? After receiving your package, we will refund or exchange your items for you as soon as possible. Hope you can kindly understand and trust us.
If there is any other problem, please feel free to contact us.
The email is [email protected].
Yours sincerely.
I don't know much about fashion. But romwe give me a good way to make me fashion. I love the dress and T-Shirt.
I bought the brownlong sleeve high low blouse and I must say that my order was prompt and the customer service was excellent. The shirt went great with some pants that I already ordered. It's been a long time that I experienced such great service online as it has been few and far between. I will definitely be ordering from this sight again.
Best service I've got from here. There are lots of unique and fashionable items at a cheap rate.
I don't know why people are having a issue with romwe i did my first purchase about a couple of weeks agao i order a hoodie i order it in a 1x because ordering from a different country no matter how little you are i think you should still order about 2 sizes up to get the right size you want on top of things i accidentally give them my wrong address and i still got my package communication was good everytime i sent them a email they contacted me back i can't wait to order more and this is a real review bought my item with my own hard earn money
Oh my lord, have they cut out a tag from my clothes to hide that it is NOT the size I ordered?
I waited 29 days to receive my order on express shipping. This was the 1st ridiculous disappointment.
I emailed them asking about where my package was, and they replied that they couldn't help... Right. 2nd disappointment.
Then, when it arrived in England the only information they had put on the package was 'Flat 2 England'... So I had to spend my time on the phone contacting different parcelforce centres looking for my package. THE 3RD.
Once I actually managed to receive my package, which I was SO excited about opening I ran upstairs and ripped it open to see 3 packets that already made my heart sink. I ordered 3 jumpers and these packets looked about big enough for a mini skirt. Not looking hopeful...
I opened it up to find they were absolutely tiny pieces of fabric that looks to have just had a hole cut into them. Never seen anything look so cheap, and awkwardly fitting...
In total I was pleased with 0/5 items. ZERO. FOURTH.
I feel so stupid for ordering from this site, so please do not get dragged in by their 'SALE' which is all year round. Disappointment in myself for being a fool- 5th and final.
ARGH.
Dear customer,
Nice day.
We feel really sorry for all the disappointment.
Please know that before shipment, we all have quality control. The tags may be cut for some reasons. Hope you can kindly understand. We never deceives our precious customers, if you want to know more about sizes information, you can refer to our website and you can also consult our online customer service directly.
Really sorry for the waiting time and the misunderstanding. We have checked that the first address you left for us is “Flat 2” only. We never curtail your address and we never not be responsible for your parcel. Hope you can kindly trust us. And we really shipped your package with express shipping. It may be the reasons of the address, your parcel delayed. We are really sorry for that and all the inconveniences. Hope you can kindly understand and trust us.
We sincerely apologize to you for your dissatisfaction with the items. Because of light and pixel, the real objects and pictures on the website may appear slight differences which can not be fully avoided. Would you like to send us some photos which can show the clear differences and the defects so that we can check for you? We will be responsible for any problem caused by us. Hope you can kindly trust us.
Really sorry you are not satisfied with our customer service. We will try our best to improve ourselves and get better. Hope you can kindly trust us and give us one chance again. You are our precious customer and we never want to bring you any problems and make some troubles to let you down. Please send us some photos so that we can help you further. Sorry for all the problems again.
If there is any other problem, please feel free to contact us.
The email is [email protected].
Yours sincerely.
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I have purchase a blazers for my wife as birthday gift alongside some ornament from them. I was happy when I found them in time. I was satisfied with the quality of the clothing and moreover I will recommend them.
I hope they will maintain their service in future with me too.
I had ordered multiple items from this website before. I initially bought a couple T-shirts along with a handbag and heels, and I was very satisfied upon receiving my order. I have been looking for so long to find a website like this, and companies like romwe should be known globally!
Let me start off by saying that this site is A-M-A-Z-I-N-G. It is a one-stop shop; you can find anything and everything you are looking for at great prices. One of my biggest pet peeves is finding a great site that then have to deal with crappy shipping or hating the item once I receive it. No worries with romewe.com, I ordered the “ink print hollow wrapped dress”, not only did I receive the item in a reasonable amount of time but the fit was spot on and I absolutely loved the dress, perfect for date night!
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From Runway to Realway, Romwe aims to bring the top fast fashion into your days.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
Nice day.
We are really sorry for all the problems and the waiting time.
We have checked that your parcel was shipped in 24 hours on Oct 28th. Because the delivery method you chose is standard delivery, generally it will be slower than the express delivery. Hope you can kindly understand. And the approximate standard delivery time on our website to your country is 7-10 business days but not days. Hope you can kindly understand. Really sorry to make you wait.
We feel so sorry that you are not very satisfied with the items. Because of light and pixel, the real objects and the pictures on the website may appear slight differences which can not be fully avoided. Hope you can kindly understand. Would you like to send us some photos which can show the clear differences so that we can check for you? We will be responsible for any problem caused by us. Hope you can kindly understand and trust us.
You are our precious customer. We really cherish you and want to bring you the best shopping experiences. We will try our best to help you solve your problem and serve you. Hope you can kindly trust us.
If there is any other problem, please feel free to contact us.
The email is [email protected].
Yours sincerely.