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ROMWE Reviews Summary
ROMWE has a rating of 3 stars from 2,126 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ROMWE most frequently mention good quality, free shipping and online shopping. ROMWE ranks 8th among Discount Clothing sites.
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I love Romwe clothing. Clothes fit great and prices are not expensive with quick shipping. I received my first order of Hooded Pockets Duffle Burgundy Coat and absolutely loved them, now my second order of Grey Long Sleeve Loose Sweater is on the way. Overall, I like ordering from Romwe. I will order from here again.
After reading all the reviews, mostly bad, I still decided to give Romwe a chance. I bought 5 pieces of clothing, 3 of which were fine. But, I received a pair of shorts damaged (a button missing) and a shirt that I ended up wanting to simply exchange for a different color. After creating a ticket and going back and forth with their customer service reps, I just gave up. Awful. They basically bargained with me to find a solution. First response: If you want to return for exchange, the buyer needs to pay for shipping fees.
How about we offer you a 50% off coupon for next purchase while just keeping the items?
Second response: How about we refund to you 5$ directly while keeping both items?
And, after that, I just gave up. No one has time to go back and forth regarding something so simple as this.
Overall, yes, if you like what is in your order, its great because the merchandise is super cheap. But if you have any problems like sizing, color, fit, etc., no proper solution will come of it.
I will be choosing to spend my money elsewhere going forward.
I bought cloths from this site. The quality is really good. I love doing shopping here. If you are looking for online shopping out must checkout this site.
Good service and their activities really fantastic, best product, their stuff was awesome, and I love this service. Thanks for give nice product.
Romwe is the best fashion clothing online store.
Romwe always provides great customer service, and is reliable.
The fashion at Romwe is constantly changing with the seasons, so I can always buy something new. The quality of the clothing is great and I am always happy.
Thank-you Romwe for another pleasurable shopping experience, I will be coming back for more.
Highly Recommend to all.
I would like to share with you how awful a company ROMWE is.
I recently made the most of their "Sale" and spent £200 in their online shop. When the clothes arrived I was shocked and appalled by the dreadful quality of each item. Threads were loose, materials were thin and nothing looked at all like the pictures. I could have made better clothes myself! No wonder everything was cheap, although still overpriced for what I received!
Sizes aren't consitant, I am a small, some things felt XS and some felt L.
The most obvious item was a dress which colour was NOTHING at all like the original picture, when I asked them to pay for return shipping they wouldn't, even though their return policy states they return if the colour is wrong. One item looked so completely different from the picture I thought they had sent me a wrong item all together.
They delivered and charged me twice for three items, their mistake, and I have to pay £34 for return delivery. Disgusting.
The pictures look great, but the clothes are absolute garbage, wouldn't waste your money. Go to places like ASOS, may be more expensive but at least you're getting what you pay for and they give you free return delivery!
Dear customer,
Nice day.
Thank you for your great support and really sorry for all your problems.
We are really sorry that you have the problems of the quality with the items. Before buying, you can refer to our sale pages to get more information such as sizes, colors, material and so on. Because of light and pixel, there will be slight differences between the real objects and the pictures on the website which can not be fully avoided. Hope you can kindly understand. Really sorry you are not very satisfied with the sizes of the items. Please know that different styles clothes may have different sizes. You can not only refer to the sale page but also visit the “size guide” page to know more about it. If you are not very sure about it when you buying, you can contact our online customer service directly. Romwe cherishes its precious customers and we will never ignore you. Hope you can kindly trust us. We sincerely apologize to you for all your problems with the items. Before return, you can send us some photos which can show the clear defects and clear differences so that we can check for you and we will be responsible for any size and quality problems caused by us. Sorry for the inconveniences. Hope you can kindly understand and trust us.
Really sorry for charging your twice of your three items. It may be the reasons of the system. Please believe that we never do it on purpose and we found our customer service had arranged the refund to you. Please kindly forgive us for this mistake and accept our unreserved apology.
We also found that you had returned the items to us. We are really sorry to hear that. Really sorry for all the unhappiness and disappointment. Please know that our website has noted that the return shipping need to be paid by the buyer. Hope you can kindly understand. Once we receive your package, we will refund to you for the returned items as soon as possible. Hope you can kindly understand and trust us.
If there is any other problem, please feel free to contact us.
The email is [email protected].
Yours sincerely.
I got my items all in one package after 6 working days! +++ and the quality was much better than I expected!
One size on my tops and dress would fit someone Size S and the quality was good, nice fabric! The other dress I ordered size M and it was like a S as I expected. Fabric of that dress was not the best but definitely nothing wrong with it, will be wearing it. Fitting was all good! So over all I'm happy with my purchase!
After finally receiving my items after 2 and a half weeks I am fairly disappointed.The sizing is not at all accurate the tank top I ordered was way too small but the shirt and two jumpers I ordered were way too big. Although the clothes are cheap I wont be ordering again.
Dear customer,
Nice day.
We are really sorry for all the problems we brought to you.
We found the delivery method you chose is standard delivery, usually it will be slower than express delivery. Really sorry for your waiting. Hope you can kindly understand and forgive us.
We feel so sorry that you are not very satisfied with the sizes of the items. Would you like to send us some photos which can show the clear measurement so that we can check for you? You can refer to our “size guide” page and the sale pages to get more about the sizes. We will try our best to serve you and be responsible for any problem caused by us. Hope you can kindly trust us. Sorry for the all inconveniences.
Romwe really cherishes you and never want to lose you. Hope you can kindly give us a chance.
If there is any other problem, please feel free to contact us.
The email is [email protected].
Yours sincerely.
I never ever write reviews and am generally flexible/understanding but I am hoping to enlighten future customers.
I ordered from Romwe and was very excited about their low prices and seemingly trendy clothing. I ordered 2 pairs of jeans and one sweater.
I recently received these items (after 2 weeks of waiting and not getting any email to track my items).
The sweater was generally nice but had a bad smell.
The jeans (which also spelled of some type of chemical) were what really got my attention. Strings hanging out random places, uneven hemlines, the inside of the pockets were sewn on top where you can see them (on black jeans). It looked as if something I could make after a day in sewing class...
I urge you to please pay attention to the consistent complaints in these reviews AND read Romwes responses... They "kindly" want to side step any responsibility and actually go as for as to blame the customer. SO disappointing and will be telling everyone I encounter to never shop on this site.
Dear customer,
Nice day.
Thank you for your kindly support for Romwe and really sorry to make you disappointed.
Please know that once the package has been shipped, we will send the tracking information to our customers via email. The email may be sent to your junk mail. Hope you can kindly understand and trust us. Really sorry to make you wait. Because the shipment method you chose is standard delivery, it will be a little slower than the express delivery. Hope you can kindly understand.
We are really sorry that you are not very satisfied with the material. Before buying, you can get more detailed information on our sale pages. And we also sorry for the smelling you mentioned, you can hang the item in the air circulation. Hope you can kindly understand. Really sorry for the sewing which make you so disappointed. Would you like to send some photos which can show the clear defects so that we can check for you? After confirmation, we will be responsible for any problem caused by us. Hope you can kindly understand and trust us.
Romwe cherishes its precious customers. We never intend to blame or blame our customers. Hope you can kindly trust us. Sorry for the misunderstanding. If there is anywhere we do not do very well. Please kindly point it out and we will try our best to get better and make our customers more satisfied. Hope you can kindly forgive us and give us a chance.
If there is any other problem, please feel free to contact us.
The email is [email protected].
Yours sincerely.
I've bought a White Leopard Long Sleeve Loose T-Shirt and the product arrived sooner than I thought and it's a perfect fit. The ordering and the shipping process was so fast and I love the service. With this kind of service and products I would definitely shop again. I really recommend the service to anyone.
I was very satisfied upon receiving my order. Shipping was quick and my order arrived in a timely manner. I really loved my dresses and the quality is too good. It was a nice deal, will buy again. Highly recommend!
I had a great experience. Clothes have great quality, i did not have a hard time choosing clothes since they have such a big outlet.It generally worked out great since everything was so smooth. I read a review of how people give fake reviews and the customer support sucks. I thought, why not give it a try? And it was absolutely not the case for me. They had great customer support, i ordered wrong but when i contacted them they nicely replied and asked what i wanted instead. Fast shipping. I would really shop here again.
Really super shopping experience with ROMWE for my first time! The quality selection is really great and styles to all be available on my order. I had my items within 5 business days and also great customer service. I would recommend ROMWE to anyone looking for current style, quality and prompt service...
Really the great quality of product found from Romwe. The ordering process and shipping was so easy and convenient. They quickly delivered one of my favorite dress. Shipping was really quick and this is the fastest shipping and I got great experience. Thanks lot Romwe
I just love all of the modern clothes and great prices at Romwe.com. Their customer service and support is truly wonderful and when I inquired about anything, they were quick to respond and make sure that all of my questions were answered. Romwe.com is an awesome company and I look forward to ordering more from them very soon! Great clothes at phenomenal prices!
2/3 of the items I purchased were not the correct items when I received them. The sweater is size medium but feels more like an XS. The leggings are extremely cheap and were advertised as cloth. But they sent me liquid leggings. The denim jacket with grey hood that I purchased is too small because the sizes run small and it's very cheap. I DO NOT recommend buying from here.
Dear customer,
Nice day.
Thank you for your support for Romwe and really sorry for all the problems.
We are really sorry for your wrong items. Before shipment, we all have quality control and we will check the package too. Would you like to send us some photos of the outer package and the items you received so that we can check for you and help you further? Sorry for the inconveniences.
On the sale pages, you can get much information about material, sizes and the colors and so on. We are really sorry that your items are not very fit for you. Would you like to use the ruler to measure the items and send us some photos of the clear measurement so that we can check for you? Generally, there will be 2-3cm error because of manual measurement. Hope you can kindly understand. And we will be responsible for any problem caused by us. Hope you can kindly trust us. Romwe really cherishes its precious customers. All of our colleagues will spare no efforts to serve you. Hope you can kindly understand and trust us and give us a chance to serve you.
If there is any other problem, please feel free to contact us.
The email is [email protected].
Yours sincerely.
I have YET to receive my order that was placed 14 days ago. Very slow and poor communication from ROMWE. Not very happy that I am still waiting.And yes i have used tracking to find out my order is still in Belgium.
Dear customer,
Nice day.
We are really sorry for all the problems.
We generally need 3-7 business days for preparing the items which are not included in delivery time. Hope you can kindly understand. We found your parcel was shipped on Nov 2nd and the logistics company needs several business days for updating the information. Hope you can kindly understand. To protect your privacy, we will send your tracking information via email. Hope you can kindly trust us
We are really sorry that you are not very satisfied with our service. We will pay more attention to our service for our customers and improve the quality of our service with our best efforts. Hope you can kindly understand and trust us.
Really sorry for your waiting time. No worry please, we will spare no efforts to help you solve your problem and serve you. Hope you can kindly trust us.
If there is any other problem, please feel free to contact us.
The email is [email protected].
Yours sincerely.
I ordered 7 items from them, it took 2 and a half weeks to arrive which is not that bad considering all the bad reviews but romwe didn't put part of the adress i wrote in the site in the packet so i had to spend hours calling the transport company and the sub-transport company to understand what was happening (i checked multiple times the adress i wrote in the web and it was complete) luckily i checked my tracking number and manage to solve the problem although it look kinda amateur and incompetent of them to forget to put part of the adress.
In terms of the clothes you basically recieve what you're paying for - some pieces look kinda cheap, some others look pretty decent and well made and some can look diferent from the picture in the web (my wine red dress was more like totally red dress).
I measured myself before buying so all the clothes fit me except for this blouse that had the tiniest sleeves for the longest torso ever.
I would say that overall it was a "not that bad" experience because some of the clothes are very cool and were so cheap.
DO NOT ORDER FROM HERE!
Half of these reviews are fake saying how excellent their customer quality is. What a load of rubbish. I have never felt the need to review something before now but DO NOT waste your money! Ordered over $100 worth of clothes, paid for express shipping its now week 3 and after tracking my order its not even on it's way. PLUS when I emailed I got an automated response saying I could no longer contact this email and there are no other contact details on the site so will never be able to track them down.
Never been so annoyed!
Dear customer,
Nice day.
We sincerely apologize to you for all the problems.
We found your parcel has been shipped in 24 hours on Nov 3rd and the logistics company needs several business days to update the information. Hope you can kindly understand. To protect your privacy, we will send your tracking information via email. Hope you can kindly trust us
Thank you for your great support of Romwe. We are really sorry that you failed to contact us. When you meet some problems, you can contact our online customer service directly and you can also contact us via tickets. We cherish you and we will spare no efforts to serve you and help you solve your problem. Hope you can kindly understand and trust us.
If there is any other problem, please feel free to contact us.
The email is [email protected].
Yours sincerely.
I recently bought a Long Sleeve Geometric Print T-shirt on romwe.com. The ordering process was very smooth, it was shipped on time and I received it in excellent condition.
First, I am pleased to tell you that the price is very affordable. I think it's a very fair price for this kind of shirt, and you'd be hard pressed to find a better deal anywhere else.
In summary, I would say that it's a great shirt, worthy of your consideration.
I will be shopping again on romwe.com very soon.
From the business
From Runway to Realway, Romwe aims to bring the top fast fashion into your days.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
Nice day.
Thank you for your great support and really sorry for the problem and letting you down.
Really sorry you have problems with the shorts. You can send us some photos which can show the clear defects so that we can check for you and we will be responsible for any problem caused by us. Hope you can kindly understand and trust us.
We found our customer service has contacted you and we are really sorry for all your dissatisfaction. Please believe that we really cherish you and never want to bring you any problem and unhappiness. We sincerely apologize to you for all the inappropriate proposals. Please know that according to our return policy, the return shipping for exchange needs to be paid by the buyer. Hope you can kindly understand. And what our customer service provided is just advice. We really cherish you and want to make you satisfied and help you solve your problem. Hope you can kindly trust us. We will try our best to improve ourselves and bring better service to you. Romwe is a fast-growing company. Hope you can kindly give us a chance again.
We will spare no efforts to help you solve the problem with the shorts and shirt. Hope you can kindly trust us.
If there is any other problem, please feel free to contact us.
The email is [email protected].
Yours sincerely.