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ROMWE Reviews Summary
ROMWE has a rating of 3 stars from 2,126 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ROMWE most frequently mention good quality, free shipping and online shopping. ROMWE ranks 8th among Discount Clothing sites.
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Not only did I purchase for expedited shipping on my order, which by the way came a week after, in business days, from the date of purchasing, but I was highly disappointed in the quality of the products. If you make a compaint, they say the pixels on the computer screen alters the appearance of the fabric/ material. While that may be true, last time I checked, I don't believe that pixels on the computer screen can also alter the material in which the product was constructed with. The heels I purchased from this company looked absolutely stunning online, however, once I got my shipment in the mail, it looked and it felt as though it was constructed by construction paper and cardboard. The arch of the heel could be bent in half, yes, in half! I am not joking my friends! Not only that, but the back support of the heel was so flimsy that it could fold over like construction paper. The heels were not safe to walk in at all, I did not even dare to try and walk around them for more than five minutes because I feared that I would get seriously hurt by them. My biggest fear was spraining my ankle due to the lack of support the heels had! I urge all of you to no longer purchase anything from this company! The shipments never arrive on time as stated online, the tracking of the shipment is never updated, ever! Please, save yourself some unnecessary stress! This is the last time I will EVER be purchasing anything from Romwe.
I tried this website because it was recommended to me by a friend but I was a bit wary at first because I have never heard of it before but I will definitely be shopping here again. My dress arrived fast and the quality was superb. The website is easy to use and clear on prices so you won't find any other hidden costs in your basket like I have found with other websites. I will definitely be doing more shopping with Romwe from now on and would highly recommend it.
Romwe is the foremost trend clothes online store. I'm so impress by simply at this time there services and also item top quality. I'm doing typical shopping out of this great web site. ROMWE eared my own religion and also rely on.
I will be shopping again on romwe.com very soon.
I decided to give ROMWE a try and I must say, it was one of the best decisions I've made so far when it comes to online shopping! The customer service is flawless, the shipping went through very quickly and without any issues and after receiving my package, I was amazed by the quality of the clothing. Great clothes for an amazing price, what more would you want? Very happy and definitely returning customer here!
I bought couple of cloths from romwe. Their quality is excellent and comfortable to wear. I love shopping at romwe. I highly recommend them!
The first time I used romwe.com I ordered a dress. It was my first time using this website. The ordering on this website is a very easy, general process. On some sites I have used before, it is very slow and detailed. Once I ordered the dress, the shipping date seemed a bit long, but the dress came in a couple days before the shipping date said! I have been using romwe for about 3 months now and this site never seems to fail me. The variety of clothes, jewelry, and accessories to choose from, for the price and for the shipping time, is just unbelievable! This has been my goto website for clothes and I don't see that changing at all anytime
This shopping experience will save your life! Its like living in America, A DREAM! You need to try this before you die cuz you will one day.
Very simple to order on this site and really user-friendly. Shipping was fantastic, and actually faster than expected. Came well-packaged and everything about the boots were great when I opened it! The glitter didn't rub off the shoes at all! Definitely making another order soon and I highly recommend!
Dont order from a company that does not have a phone number. I placed an order and i have no way of contacting them to locate it. LEFT an email to an off line account never heard back from them.
They contacted me and advised me that once product is in the U.S. i will then be able to track it. I WISH THEY WOULD BE ABLE TO GIVE A TIME FRAME WHEN IT WILL REACH THE U.S. so i changed my review rating to a more positive star
Dear customer,
Nice day.
Thank you for your support and really sorry for making you so worries.
Because our company is an online company, we do not have phone call. Hope you can kindly understand. We wonder which email address you sent email to? Romwe cherishes its precious customers and never ignore them. When you meet some problems, you can contact our online customer service directly and you can also contact us via ticket. We are willing to serve you and will spare no efforts to help you solve all the problems. Hope you can kindly understand and trust us.
Would you like to know some information about your order? Please know that we generally need 3-7 business days for preparing the items which are not included in delivery time. Hope you can kindly understand. Because some of your items can be shipped in 24 hours while others need more time for preparing, to save your time, we divided your order into two packages. One was shipped on Nov 20th. The logistics information shows that your package has been delivered on Nov 24th. Have you received it? We need to confirm with you. Hope you can kindly understand.
The other package was shipped on Nov 25th. The tracking information needs few business days for updating and sometimes we may not be able to get detailed tracking information until it has been delivered to your country. Hope you can kindly understand and trust us. To protect your privacy, the tracking information and other private information we will contact you via email. Hope you can kindly understand and trust us.
If there is any other problem, please feel free to contact us.
The email is [email protected].
Yours sincerely.
I first heard about Romwe on social medias, so I decided to order a few items and I was totally satisfied. The items were of great quality, no bad surprise and I only get compliments when I wear them. Also, the sizing was perfect. As far as the shipping is concerned, it was really cheap and very fast. I will order from them again and again!
I like to shopping from Romwe because it is a great market place for all. A huge collection of dress. I got all of my dresses from here. I highly recommended to all buy from here
I recently received the black maxi dress I ordered. I needed something new for December, and I was not disappointed. Easy registration, I was updated when it shipped, delivery was right inside the time frame I was provided with, and the dress itself was of good quality. I can’t wait to show it off during the holidays!
1st: there is no customer service number to call. That already is a big WTF
2nd: They do not cancel orders and they do not give you a refund!
3rd: They charged me double shipping and would not refund the shipping to me, they kept offering me 5$ USD shipping is over 15$.
4th: i dont think real people respond to the emails. I kept getting the same response about my refund, that they would give me 5$ USD back or save 60% off a new item.
Safe Shopping :)
Dear customer,
Nice day.
We sincerely apologize to you for all the problems and unhappiness.
Because our company is an online company, we do not have phone call. Really sorry for the inconveniences. Hope you can kindly understand. When you have some problems, you can contact our online customer service directly and you can also contact us via tickets. You are our precious customers and we will spare no efforts to serve you and help you solve your problems. Hope you can kindly trust us.
We are really sorry that your order was shipped before you contact us. Therefore, we are not able to help you cancel it any more. Hope you can kindly understand. We really cherish you and we are willing to help you solve your problems and never want to bring you any troubles. Hope you can kindly trust us.
We found you placed the two orders separately. And the two orders are also shipped by two packages. We are really sorry for the misunderstanding of the shipping postage. Hope you can kindly understand that.
Sorry for the inappropriate proposal of our customer service. Please kindly accept our sincere and unreserved apology. We will try our best to improve ourselves and help you solve the problem. Hope you can kindly trust us.
We found our customer service has put forward that if you don’t want to keep the two same items, after you receive them, you can return one of them. Once we receive the returned item, we can refund the item to you. What do you think of that?
If there is any other problem, please feel free to contact us.
The email is [email protected].
Yours sincerely.
Not only did I receive my items at least a week LATE, what I got was POOR QUALITY, DAMAGED, BADLY FITTING.
For the damaged item, they first suggested a refund of £5, for an item which costed me £9.55, which was plainly insulting. They then suggested an instant full refund, which was less than instant. In fact, I was still waiting for it over two weeks later. WORST CUSTOMER SERVICE I'VE EVER COME ACROSS.
I wanted to send four or five items back but their ticket system is a joke. You have to apply for a ticket to send back the items and wait for them to tell you a return address which is in Belgium and YOU HAVE TO PAY RETURN POSTAGE, which costed me £15.81. After nearly a month of waiting, I finally got my refund. I WILL NEVER USE THIS SITE AGAIN
Absolute joke.
Dear customer,
Nice day.
Thank for your support first and really sorry for all the problems.
Before shipment, we all have quality control. The damaged item is really out of our expectation. You can send us some photos which can show the clear defects and the clear measurement so that we can check for you and we will be responsible for any size and quality problem caused by us. Hope you can kindly trust us.
We sincerely apologize to you for the inappropriate proposal. Please kindly accept our sincere and unreserved apology. Please believe that Romwe really cherishes you and never wants to lose any our precious customers. Hope you can kindly give us the chance to help you solve your problem.
Please know that our website has noted that the return shipping needs to be paid by the buyer. If you want to return, you can feel free to contact us to tell you how to return. Once we received the returned package, we will refund to our customers as soon as possible. Romwe never deceives its precious customers. Hope you can kindly trust us.
We found our customer service has also found another solution to help you solve the problem. What do you think of that?
If there is any other problem, please feel free to contact us.
The email is [email protected].
Yours sincerely.
The quality of clothes is absolutely pitiful. DO NOT WASTE YOUR MONEY! I returned my stuff, paid another 15 for shipping, then they only returned the money I paid for the clothes not the entire amount I paid because they won't refund the shipping fee that I paid the first time… The clothes were way smaller than they said, and looked like they were made by five year olds. DO NOT BUY FROM THEM! You will end up wasting money. I promise
Dear customer,
Nice day.
Really sorry for the problem you have.
We are really sorry that you are not very satisfied with the quality of the items. Before return, you can send us some photos which can show the clear defects and clear differences so that we can check for you. We will be responsible for any problem caused by us. Hope you can kindly understand and trust us.
According to our return policy, the return shipping need to be paid by the buyer. Hope you can kindly understand. And we do ship your package to you. Generally, if the package was shipped, the shipping fee will not be refunded. Hope you can kindly understand.
We found we have received your returned package and we also refunded to you on Nov 28th. Generally, the money will be back to your account in 3-5 business days. Have you received the refund? We need to confirm with you. Hope you can kindly understand.
Romwe cherishes and never deceives its precious customers. We really treasure you and never want to lose you. Hope you can kindly give us one more chance.
If there is any other problem, please feel free to contact us.
The email is [email protected].
Yours sincerely.
After reading majority of the reviews on this site, I went against my better judgement and decided to give romwe a chance mainly because the prices were too good to turn away from. I decided to only pick 1 item because it "SHIPS IN 24 HRS" which was great as many of the reviews mentioned how the product took so long to order. After waiting 24 hrs, I get an email saying my order is "packaged and ready to ship" but does not. A few days later, I get another email saying the item has finally shipped but this was already red flag number 1 (longer than 24 hrs). Although I know the item is coming from China, I did not expect it to come within the week.
After the week went by, I did not get any email about tracking numbers, etc. So I looked on my account and nothing was there!?! So I talked to customer service who gave me my number but the website was not telling me the items location cannot be found. RED FLAG NUMBER 2 (asking for tracking number WTF?). Waited and waited and as I waited, I grew more impatient because I had no idea where my item was, when it was going to be delivered.
After another two weeks of waiting and constantly checking the website (this is week 3) I talked to another customer service rep who told me to "ask my neighbors" if they might have taken my package...? Okay, not helpful at all and did not give any proper suggestions or even tell me where my package was. After communicating with this service rep for a few days, he/she gave me a 50% off coupon which honestly, I didn't even care about as all I wanted was my 1 item that I ordered. However, it was a nice gesture and I accepted. I waited and waited and waited and with my waiting, my excitement for the item grew less and less.
After 6 weeks of waiting, I finally got my product and IT DID NOT LOOK LIKE THE PICTURE AT ALL. What I was expecting was a dark tan vest but what I got was a light beige vest. I am utterly disappointed and will definitely not be spending my money here again.
Bottom line: don't let your curiosity get the best of you because I did and boy do I regret it.
Dear customer,
Nice day.
We sincerely apologize to you for all the problem and the waiting time.
We have checked for you and please believe that your parcel was shipped in 24 hours on Oct 19th. Hope you can kindly trust us. The second email may be the information of the shipment of the logistics company. Hope you can kindly understand. Generally, when the parcels of our customers were shipped, we will send an email about the tracking information to them. The email may be sent to you junk mail. Hope you can kindly understand and trust us. If you never receive the email, you can feel free to contact our customer service to help you. You are our precious customer and we are willing to serve you and help you solve all the problems. Hope you can kindly trust us.
After the parcel is shipped out, the logistics company usually needs several business days to update the logistics information. Hope you can kindly understand. We are really sorry that when you log in your account, you met such problem. That may be the reason of the system. Hope you can kindly understand.
We feel so sorry that you are not very satisfied with our customer service. We promise we will try our best to improve ourselves and get better and bring better service. Hope you can kindly trust us. Really sorry to make you wait so long. Please believe that we really cherish you and never want to make you unhappy. Therefore, we put forward the proposal of 50% coupon to compensate you. Hope you can kindly understand that.
Because of light and pixel, the real object and the pictures on the website may appear slight differences which can not be fully avoided. Would you like to send us some photos which can show the clear differences so that we can check for you? We will be responsible for any problem caused by us. Hope you can kindly trust us.
If there is any other problem, please feel free to contact us.
The email is [email protected].
Yours sincerely.
I am so impress by there service and product quality. I am making regular shopping from this great website. ROMWE eared my faith and trust.
I had seen Romwe been advertised on different social media websites and i thought i'd take a look at their content. I had seen so many lovely looking clothes that i just couldn't resist treating myself to a new wardrobe. I spent £31.11 which included £5.00 postage. I was told that it would take 5 days to deliver but from past experiences from buying from Asia, I was expecting it to take a slightly longer time. It's now been 3 weeks since I have ordered my clothes and have been emailed saying there was a problem with delivering. My delivery had spent 2 weeks in Belgium and I was told very little about the delivery and whether there would be any delays. I am very disappointed and will definitely not recommend Romwe to any friends, family or any of you! Please don't waste your money on such poor services.
Dear customer,
Nice day.
Thank you for supporting Romwe and really sorry for the late reply and the problems.
Really sorry for the misunderstandings between us. We generally need 3-7 business days for preparing the items which are not included in delivery time. And the shipping time is business day but not day. You can also know that on our shipping page. Hope you can kindly understand. We found your parcel has been shipped on Nov 14th. The logistics company usually needs several business days for updating the information. Hope you can kindly understand. We found your parcel has been delivered and you may have received it already.
Really sorry for making you so disappointed and worried. Please don’t worry. When you meet some problems, you can feel free to contact us. You can contact our online customer service directly and you can also contact us via ticket. Romwe cherishes you and all of our colleagues will spare no efforts to serve you and help you solve your problem. Hope you can kindly trust us.
We found our customer service has contacted you and also found that you want to return some items. We are really sorry to hear that. Would you please tell us which items you want to return? You can give us their SKU numbers so that we can avoid the problems with refund. And if you return, please tell us the return tracking number and tracking link. Once we receive your parcel, we will refund to you as soon as possible. Hope you can kindly understand and trust us.
If there is any other problem, please feel free to contact us.
The email is [email protected].
Yours sincerely.
I spent $95 in purchases on this site and paid for express shipping. I never received my package - the shipping company said they attempted to deliver but I was never contacted or left any notification slip. I have a concierge in my building who receives deliveries for me and they did not receive my order either. The shipping company said they returned the shipment to the seller.
I contacted Romwe to resend the items back to me as I confirmed with the shipping company that they had in fact received (and signed for) the returned shipment. However, Romwe told me I would need to re-pay express shipping charges for it to be sent to me. I said that I would like a refund instead and they responded by saying that they can only refund me 50% for an order I never received because 'the package would be destroyed' once it was returned to them. What does that even mean? They signed for the returned package!
This company is absolute garbage and a complete scam. DO NOT BUY FROM ROMWE.
Dear customer,
Nice day.
Sorry for the late reply and really sorry for all the problems and unhappiness.
We are really sorry that you did not receive your package. Please believe that we do ship your package to you and that incident is really out of our expectation. Hope you can kindly understand and trust us. We found your parcel was shipped on Nov 11th. To protect your privacy, we will send the tracking information to you via email. Hope you can kindly understand and trust us.
We sincerely apologize to you for your returned package. However, we really never receive the package. Hope you can kindly trust us. Please believe that once the package was returned, it will be destroyed. Romwe cherishes its precious customers and never deceives them. Hope you can kindly trust that.
Really sorry for the inappropriate proposal of our customer service. Please accept our sincere and unreserved apology. We promise we will try our best to serve you and help you solve the problem. Hope you can kindly give us the chance.
We found our customer service has helped you find another solution. What do you think of that? Waiting for your reply.
If there is any other problem, please feel free to contact us.
The email is [email protected].
Yours sincerely.
The shipping and delivery was really good, fast and reliable. Based on my experience, I would recommend the website to anyone.
From the business
From Runway to Realway, Romwe aims to bring the top fast fashion into your days.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
Nice day.
Thank you for your support and really sorry for all the problems and letting you down.
Because of light and pixel, the real objects and the pictures on the website may appear slight differences which can not be fully avoided. Hope you can kindly understand. Before buying, you can know more detailed information about sizes on the sale pages. Because of manual measurement, there will be 2-3 cm error generally. Hope you can kindly understand. If you have any problem with the sizes, you can send us the photos of the clear measurement so that we can check for you and we will be responsible for any size problem caused by us. Hope you can kindly trust us.
We found your parcel has been shipped out on Nov 30th in 24 hours. The logistics information usually needs several business days to be updated. Hope you can kindly understand. To protect your privacy, we will send the tracking information via email. Hope you can kindly trust us. Please know that the approximate delivery time on our website is business days but not days. Hope you can kindly understand. Really sorry for all the problems and the inconveniences. Romwe cherishes you and we hope you can kindly give us a chance to bring you the best shopping experiences.
If there is any other problem, please feel free to contact us.
The email is [email protected].
Yours sincerely.