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ROMWE

3.0

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ROMWE Reviews Summary

ROMWE has a rating of 3 stars from 2,126 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ROMWE most frequently mention good quality, free shipping and online shopping. ROMWE ranks 8th among Discount Clothing sites.

service
326
value
332
shipping
342
returns
210
quality
320

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Australia
1 review
2 helpful votes
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I received all my items in 15 days of ordering. All products received look like the images on the website. The stitching and the final could be done a bit better.

My major concern is when I opened the bag where everything was it smelt of cigarette smoke or factory smoke, and all the clothes smell of it. Its a bit off putting to buy something again if i'm going to open a package that smells that way.

Date of experience: January 27, 2016
California
1 review
0 helpful votes
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Marvelous products
January 29, 2016

Wow! What an excellent collection of artistic jewellery and superb leather products. I ordered for a necklace, a pair of earrings and a bracelet as well as a pair of shoes. Those reached to me in the shortest possible time. I fell in love with the charming products as they were very long cherished. I loved them for their superb color, pattern and design. Just nice, lovely and comfortable.

Date of experience: January 26, 2016
China
1 review
0 helpful votes
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I bought a winter dress a knitwear and an excellent set of swimwear which were very attractive to look at and very comfortable to put on. Those were simply wonderful and amazing in texture. Everybody will feel jealous of you if you put on any one of the dresses. There are some other products also. Among them I liked the jewelery most. After all the sincerity of the authority to deliver the products in the shortest possible time made me spellbound.

Date of experience: January 26, 2016
NL
2 reviews
1 helpful vote
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Great site
January 29, 2016

Huge collection and unique designs that's the thing attracted me most using them and will refer them to anyone who is looking for unique collections after all none wants common things :D

Date of experience: January 26, 2016
Canada
1 review
13 helpful votes
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Was looking for cheap dresses online and came across this site from other users on tumblr. Order 5 dresses for $50 which seemed pretty sweet. Now that the cheap price would probably mean cheap quality and I was okay with that. Received the dresses and overall not super impressed. First I had to pay an extra $25 duty on it which bumped my dresses up to $75. I opened them up and could see the not great quality of the fabric (especially lace/white ones... completely see-through). But again I was expecting that. Tried them all on and a couple looked and fit great while others definitely were not designed nicely and made for girls with huge boobs so I was considering returning them only to look up return shipping costs and see that it was going to cost the same price of the dress to return so sadly I am stuck with ill fitting dresses. Overall the experience was very meh and would NOT recommend to any friends considering purchasing from the site. Please use this review to help your decision if you are unsure. Wish I had come across a useful review before I paid. Don't make my mistake

Date of experience: January 25, 2016
miao m. ROMWE Rep
over a year old

Dear customer,
Nice day.
We are really sorry that you are not very satisfied with the items.
Our colleagues did conduct check for every product issue out. It is a pity that it was ignored. Would you like to send us some photos which can show the clear defects so that we can check for you?
Besides, we have tried our best to declare the low value for you. But different coutries have different customs policy and we can't control it. Please note that buyer is responsible for customs clearance.
If you want to return them back, you need to pay the postage. And there is the returning policy on the website.
No worry, we will be responsible for all the problems. Hope you can kindly trust us. We really cherish you and never want to lose you. We are really sorry for all the problems and your unhappiness.
If there is any other problem, please feel free to contact us.
Waiting for your reply.

New York
1 review
0 helpful votes
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Really very easy to shopping from Romwe and their customer service is great. I ordered 3 dresses from here and they delivered that within 4 hours. I think it is so quick service not only me but also for all. The price of the dresses are also reasonable. I highly recommended the Romwe for shopping!

Date of experience: January 25, 2016
Bangladesh
1 review
3 helpful votes
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Keep the good work up!
January 27, 2016

Am happy to be a customer here in here, i purchase my dress( a T shirt and blue jeans) here and it was shipped in due time, the most interesting part of it all is that the dress is of good size and it was my normal body size. Keep the good work up!

Date of experience: January 23, 2016
GB
1 review
11 helpful votes
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Cheap and Tacky
January 25, 2016

When I ordered from Romwe The site showed very good quality clothes but when I received them I was shocked to find that the material was very cheap and did not whatsoever look like the picture. Researching a bit more I found that the company was located in China and I now immediately regret buying from there. I only recommend buying sweatshirts and jumpers from there their jewellery is very cheap and my bracelet broke on the first day i got it because it was that low quality.The customer service was al right just took a long time to answer. I would definitely not order from them again, but I was okay with some of the products.

All in all be careful when ordering from Romwe and choose mostly sweaters or jumpers...

Date of experience: January 22, 2016
miao m. ROMWE Rep
over a year old

Dear customer,
Nice day.
Thank you for your great support and we are really sorry for all the problems and the waiting time. Sorry for the late reply. Because of the time difference and weekends, we can no reply to you in time.
Our colleagues did conduct check for every product issue out. It is a pity that it was ignored. But our customer service has given you the free RL and you can return them back, is it ok?
Here is our address:
EC HUB
PO Box 9028
E. M. C. - Building 829C
1934 Zaventem - Brucargo
Belgium
Hope you can provide us the tracking number and the tracking link of the returning parcel. We will refund you money when we receive the parcel.
We really cherish you and never want to lose you. We are really sorry for all the problems and your unhappiness.
If there is any other problem, please feel free to contact us.
Waiting for your reply.

Germany
2 reviews
1 helpful vote
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My Favourite Online shop
January 23, 2016

The quality and plans are fabulous,

I purchased one jacked, two blazers and some adornments. That's are so wonderful and

Additionally they client administrations are fabulous as well,

Date of experience: January 20, 2016
Nevada
2 reviews
11 helpful votes
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Great experience!
January 23, 2016

It is very hard for anyone to impress me but for the online fashion shopping experience I love ROMWE.com as an online shopper you will agree that biggest fear to wish for an on time delivery and for the right product like posted on the website.

Date of experience: January 19, 2016
California
1 review
12 helpful votes
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DANGER
January 22, 2016

Awful. Awful. Awgul. Could I say it again? Bought some clothes, the material is dirt cheap and they looked nothing at all like the picture. The "jeans" are much closer to "jeggings" with strings sticking out everywhere. I'm even a tiny girl, and they made me resemble a sausage.

When I returned them, they had a ridiculous amount of hoops, customer service is unresponsive and claims to have never received the return.

Date of experience: January 19, 2016
miao m. ROMWE Rep
over a year old

Dear customer,
Nice day.
Thank you for your great support and we are really sorry for all the problems and the waiting time. Sorry for the late reply. Because of the time difference, we can no reply to you in time. Hope you can kindly understand and forgive us.
Our colleagues did conduct check for every product issue out. It is a pity that it was ignored. So sorry for the customer service, we will do better than before.
We have received your items and have refunded all the money to your paypal, pls check it again.
We really cherish you and don't want to lose you.
If there is any other problem, please feel free to contact us.
Waiting for your reply.

Pennsylvania
1 review
8 helpful votes
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I ordered 5 things from this website and i got 2 of them i'm still waiting for the other three so that i can return everything. I bought a medium in everything, which is what i usually wear, when i got the 2 products they fit okay but the sleeves were so short. The picture on the website showed long sleeves but they were way to short. And if i were to get a large the shirt would be to long and to baggy. So now i have to return it. Also the quality sucks. I got a sweater that in the picture was knitted but when i got it it was some cheap material that was coarse and rough. And then one of the items i ordered had a picture of a model wearing a really pretty kitted blue, grey, and white knitted open front cardigan i went on the track my order, which doesn't work either but i will get into that next. When i went on to track my order the picture for this product changed to some cheap ugly shirt that i would have never bought in the first place, it wasn't knitted anymore it looks like the same cheap material as the one i already got. I am NOT looking forward to getting this item. Then tracking your product doesn't work. For the first two products it worked pretty well but i can track my order it said it was going to ship on friday but it is tuesday and it says that it didnt even create the label yet and i keep checking it and it hasnt changed at all. I am extremely unhappy with this website and i am never ever going to purchase anything from them again. And now i have to go though the process of returning them which is probaby going to be difficult. I put up some pictures the one with the model is what it looked like when i ordered so that is what i thought i would be getting then when i checked my order the product changed to the one on the website! THEY LOOK NOTHING ALIKE! I am not looking forward to getting this anymore. I will put up another picture of what it looks like when i get it.

Date of experience: January 19, 2016
miao m. ROMWE Rep
over a year old

Dear customer,
Nice day.
Thank you for your great support and we are really sorry for all the problems and the waiting time. Sorry for the late reply. Because of the time difference, we can no reply to you in time. Hope you can kindly understand and forgive us.
We are really sorry that you are not very satisfied with the items. Our colleagues did conduct check for every product issue out. It is a pity that it was ignored. Would you please provide pictures for the problem to us?
We just sent the 3 items out today and we have told you the details in your email. Pls check it later. No worry, you will receive it soon, and then you can return all items back. After we receive all the items, we will refund you full money. But you need to pay the postage, is it ok?
We really cherish you and never want to lose you. We are really sorry for all the problems and your unhappiness. Hope your kindly understanding.
If there is any other problem, please feel free to contact us.
Waiting for your reply.

Delaware
3 reviews
15 helpful votes
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Amazing
January 22, 2016

While now and the main draw is the quality compared to the price. They have a vast selection at very low prices. My recent purchase was the ruched jacket which seems to be only available at ROMWE. The price was simply amazing for a jacket of such quality.

Date of experience: January 19, 2016
Sri Lanka
2 reviews
1 helpful vote
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Worth the money I spent
January 20, 2016

I purchased a Gold-tone Riveted Mint Jumper from Romwe.com as a gift for my niece. Everything is fine with the product except it getting a little later to arrive than the expected time. She loves the product and I am happy that the quality of the product is so good.

Date of experience: January 17, 2016
Nigeria
1 review
1 helpful vote
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Good experience
January 19, 2016

I was a little uneasy about purchasing from stylewe.com simply because I am not used to buying cloth online, but to my surprise, my experience was amazing. I purchased a black v-neck blouse which fit perfectly I’ll be glad to refer my friends and order again soon!

Date of experience: January 16, 2016
Mississippi
1 review
1 helpful vote
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Often I order from other companies and my package arrives LATER than the "standard shipping time", but not with Romwe! My package arrived as expected and not a day later!
I ordered the Short Sleeve Eyelash Lace Bodycon dress and it is PERFECT! True to size and exactly how it was pictured! I can't wait to order again!

Date of experience: January 15, 2016
GB
1 review
0 helpful votes
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It was okay, I guess?
January 18, 2016

I ordered 3 jumpers 2 pants and 1 scarf. Everything is in a good condition when it arrives but after I washed them, the "Letter Print Cutout Black Sweatshirt" got damaged. The lettering came off and the material doesn't look like how it was in the picture, it's very thin. Kind of disappointing but other than that everything is fine.

Date of experience: January 15, 2016
Colorado
1 review
5 helpful votes
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Worst customer service
January 17, 2016

I wanted to cancel my purchase so I opened a ticket telling them to cancel my order that was less then an hour from making the purchase the next day they respond saying they couldn't cancel my order because they already prepared my package I asked them why they have an option to cancel an order using the ticket method when their just going to ignore it and sent the package anyways they told me I should have contacted them though email or instant chat instead that's the kind of customer service I received her name was Lauren.

Date of experience: January 14, 2016
miao m. ROMWE Rep
over a year old

Dear customer,
Nice day.
Thank you for your great support and we are really sorry for all the problems and the waiting time.
You know that our processing time is very short, when you ask us to cancel your order, we have sent it out. We tried to hold back the parcel but failed. So sorry that you didn't use the coupon, maybe the system has a bit problem. We have given you the suggestion in the email, you can check it later.
We really cherish you and never want to lose you. We are really sorry for all the problems and your unhappiness.
Hope your kindly understanding.
If there is any other problem, please feel free to contact us.
Waiting for your reply.

New York
1 review
1 helpful vote
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YOU SHOULD TRY IT!
January 17, 2016

So, today I received my order from Romwe in the mail. I have to say that it was amazing! The shirts fit perfectly and the quality was not bad at all! Not to mention that the shipping only took less than a week! The clothes looked just as they did in the photos. I recommend it!

Date of experience: January 14, 2016
California
1 review
6 helpful votes
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Horrible, scammers!
January 17, 2016

*****21 days later & Romwe still hasn't done anything to resolve this. I opened up a ticket 21 days ago and have yet to receive a refund. I sent in photos to prove their advertisement isn't what I received and I am stuck with shirts I am never going to wear and no refund.*****

Items pictured on the website are different from what you receive in the mail!

Fabric is probably cut off the grain, fabric twists, clothes are cheap and ill fitting. I won't be shopping here again.

Item color and fit on the website didn't match what I received, I tried to return but they wouldn't pay return shipping!

Date of experience: January 14, 2016
miao m. ROMWE Rep
over a year old

Dear customer,
Nice day.
We are really sorry that you are not very satisfied with the items.
Our colleagues did conduct check for every product issue out. It is a pity that it was ignored. Would you like to send us some photos which can show the clear defects so that we can check for you? We will be responsible for any problem caused by us.
Hope you can kindly understand and trust us. Besides, if you want to return them back, we can give you the free RL, so you needn't pay the postage.Is it ok?
We really cherish you and never want to lose you. We are really sorry for all the problems and your unhappiness.
Could you kindly give us one more chance and send us some photos so that we can check for you and help you solve your problems?
If there is any other problem, please feel free to contact us.
Waiting for your reply.

From the business

From Runway to Realway, Romwe aims to bring the top fast fashion into your days.


romwe.com
Founded in 2009
Nan Jing Shi, Jiangsu, China
+168
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