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ROMWE

3.0

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ROMWE Reviews Summary

ROMWE has a rating of 3 stars from 2,126 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ROMWE most frequently mention good quality, free shipping and online shopping. ROMWE ranks 8th among Discount Clothing sites.

service
326
value
332
shipping
342
returns
210
quality
320

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Michigan
1 review
10 helpful votes
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Terrible Response Rate
February 12, 2016

Their website claims that they will respond to your "Tickets" (concerns) within 24 hours. I was told I would receive a refund for my cancelled purchase within 24 hours, that was 5 days ago. No refund, and they have not responded to my last message that was sent 3 days ago. My bank advised me to file a dispute claim to get my 50 bucks back but I am hoping they will respond within the next two days. A week is too far off of a 24 hour promise for me to be anywhere happy with.

Date of experience: February 9, 2016
miao m. — ROMWE Rep
over a year old

Dear customer,
Nice day.
Thank you for your great support and we are really sorry for all the problems and the waiting time.
Sorry for the late reply. Because of the time difference and Chines New Year, we can no reply to you in time. Hope you can kindly understand and forgive us.
We have refunded money to your wallet, you need to log in your Romwe account and check if the wallet has the money. Is it ok?
We will be responsible for any problem caused by us. Hope you can kindly understand and trust us.
We really cherish you and never want to lose you. We are really sorry for all the problems and your unhappiness.
If there is any other problem, please feel free to contact us.
Waiting for your reply.

Nevada
2 reviews
2 helpful votes
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Simply amazing
February 9, 2016

The price was simply amazing for a jacket of such quality. It was shipped out fast and upon receiving it, I was once again content with the value this site offers. Even at discount prices, all the sizes I needed were in stock where they're are usually out of stock elsewhere. This is a great site if you want to fill up your wardrobe without digging too deep into your pockets.

Date of experience: February 6, 2016
North Carolina
1 review
1 helpful vote
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Great Service
February 8, 2016

The site has a great layout. It was easy to use. I enjoyed browsing the site. They offered great sales coupons right away on the main screen. Professional look to the site. Free shipping. All around just a great alternative to some of the bigger outlets out there.

Date of experience: February 5, 2016
Hong Kong
1 review
1 helpful vote
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These leggings are awesome! Finally a plus-sized legging that comes in colors other than black and gray and actually fits. These are better than normal leggings - the whole leggings are a thicker slightly shiny material and the top has an added fleeceish segment. I am a size 20 and 5'9 and I was worried when I first put them on that they would be too short if I pulled them all the way up to be high-waisted as shown but I was pleasantly surprised that they stretched to fit the first time I wore them. If you were much taller than me, you may find these a little short or find that you have to wear them lower. I do like to wear them up to the belly button to show off my waist as the smallest part of my body. They are the type of leggings that could potentially snag and I was worried that I might have snagged them a couple times but I didn't see any noticeable damage. I am going to wash them inside out if I can remember to avoid zippers or other items snagging on them in the wash or wash them with sheets and delicates. These leggings are tight going on so you're most likely going to have a bit of a hard time with these if you do have long nails or acrylics. But overall I highly recommend these because they look great on, they're thick enough so that you can't see any cellulite through them (which can be a problem with thinner styles of leggings), and they feel nice wearing them too. Nothing too pinchy. Very good quality for the price.

Date of experience: February 3, 2016
New Jersey
1 review
1 helpful vote
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Huge and different collection of dresses in Romwe. I really pond of shopping here. Very easy to access the website for shopping. The dresses of Romwe are really mind-blowing. I highly recommended the Romwe to all!

Date of experience: February 3, 2016
Illinois
7 reviews
16 helpful votes
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Huge Collection
February 6, 2016

Romwe is awesome. They mainly design and produce fashion clothing for women all over the world. I went there for the first time to buy a jacket and I felt lucky that I went there. They provided excellent customer service to me. I bought a jacket from Romwe. I bought a Dropped Shoulder Seam Denim Trucker Jacket. You can't believe, their price of every product is very cheap and high quality product. The price of my jacket is only $25. As I mentioned first, their customer service was really amazing and they shipped the order within the time limit. Really a huge collection of dresses in Romwe and I am so happy to shopping here. I am definitely recommending Romwe to all people who are searching best quality of dresses!

Date of experience: February 3, 2016
Oklahoma
1 review
11 helpful votes
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I was sketched out at first because most sites like Romwe with low low prices for cute trendy clothing are awfully cheap and take months to ship. Not the case with romwe fortunately for me. It probably took 8-10 days for it to get to my house which I was SUPER shocked. So, 5 stars for delivery. I ordered 4 dresses for about $52, so 5 stars for pricing as well. All my dresses arrived looking brand new and clean. They all even FIT well, the only problem I have is that I need to hem a couple of them because I'm short and prefer my dresses mid thigh length. So, not a big deal! 5 stars for clothing design. You do get what you pay for, but I feel like I got a little more. I'm gonna get my whole wardrobe here because of the inexpensive pricing, because obviously I am broke but I love cute clothing.

Date of experience: February 2, 2016
Colorado
1 review
1 helpful vote
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Loved it
February 4, 2016

Buying things online usually makes me a little nervous because you only have a few pictures to rely on and you can't try anything on but I'm very impressed with Romwe. I ordered a white floral print dress in a small and it fit perfectly. When the dress came in It looked new, clean, and exactly as pictured. The material was great quality especially considering the fact that I only paid $16! I would definitely recommend this and will buy from them again.

Date of experience: February 1, 2016
New Jersey
1 review
1 helpful vote
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Best quality of product and reasonable price. It is easy to choose the best dresses from the huge collection. I really like to shopping here. Really best experience from here. I definitely will go in future.

Date of experience: February 1, 2016
California
1 review
0 helpful votes
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Great service!
February 4, 2016

Great service! Very easy to access the website and order process. I easily ordered 2 dresses for me and delivered me very early. The dresses of Romwe also best quality and design also mind-blowing. I highly recommended the Romwe!

Date of experience: February 1, 2016
Ohio
1 review
3 helpful votes
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Don't trust the reviews
February 4, 2016

I just ordered a dress and shows last week. I read a bunch of reviews saying it would take a long time to be sent to me and it would be bad quality. I learned that all of this is false. My dress and shoes came in 7 days and the quality is great. I never had any problem with customer service and they answered me right away. I highly recommend trying it and ignoring all the other reviews.

Date of experience: February 1, 2016
Australia
1 review
1 helpful vote
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I must admit, I was extremely cautious to order from this website because of all the negative reviews but I was definitely pleasantly surprised. I ordered a size larger than what I usually am after reading reviews about smallish sizing and everything fits perfectly so I would recommend going up a size. Everything looks like it did in the photos and I can't wait to wear it all! Will definitely shop here again, as a matter of fact I'm placing an order right now! I will definitely recommend this website to everyone I know.

Date of experience: February 1, 2016
GB
1 review
1 helpful vote
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Why so much hate?
February 2, 2016

My stuff from romwe haven't gotten here yet but i don"t blame them, i mean jeez people take a chill pill they ship from china. I found the customer service very polite and extremely helpful. Before buying i read a lot of bad reviews about the site, which was like a dark cloud over the excitement that was bubbling up from all the fashion on there. So i would like to put it out there that you shouldn't hate a lot from a few things that slip up. Like they say, nothing or no one is perfect. Lastly all the bad items and wrong size could not have entirely been romwe's fault, like did you even check the measurements? Or people complain about the material being 'too cheap' what else do you expect a 100% cotton sweater encrusted with real diamonds and lined with 24 carot gold? If that's what people want then i suggest going to bed and dreaming themselves up one. Anyways Thank you romwe you have been extremely helpful!

Date of experience: January 30, 2016
New York
1 review
0 helpful votes
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Great Jacket from Romwe with best reasonable price! I really happy with it. All of my friends praised with this. The artistic design of the jacket is mind-blowing. Really Romwe is the best collection of different dresses. I definitely recommended the Romwe to all people who are searching best quality of dresses!

Date of experience: January 29, 2016
California
1 review
0 helpful votes
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Really a huge collection of dresses in Romwe and I am so happy to shopping here. I bought 3 dresses from here and all are so pretty. The quality of dresses are best and price is also reasonable. Really best experience for me!

Date of experience: January 29, 2016
Bangladesh
1 review
1 helpful vote
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I had ordered 2 times from romwe and I have to say, it's one of the best online stores I have ordered from. I live in San Jose(USA), and I thought that it may take at least 3-5 weeks for my package to arrive. But the longest I had to wait was only a weeks (i placed my last order on 21 january, and I got it today, 29 january)! Everything has good quality and looks like the pictures on the site. I paid for package insurance ($0.99), and I didn't mind. I could track my order with no problem. I even got a gift with my last order :) I can only recommend them!

Date of experience: January 29, 2016
Virginia
1 review
4 helpful votes
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You get what you pay for
February 1, 2016

I ordered from romwe because of their cheap prices and cute clothes. I ordered a striped shirt with eyes on it, a choker with a moon on it, a black button down, black skinny pants, a grey v neck, a black long sleeved shirt with a white collar, and a black mid length skirt.
The shipping was great. I got the standard shipping, everything arrived in a week. The order was sent in two parts, but the second part arrived 1 day after the first part.
I made sure to order my clothes a size up just in case, however I didn't do this for the mid length skirt and I wish I did, it's a little tighter than I wanted it to be. Still wearable and comfortable, but would've been better had I ordered as size up.
Everything is made kind of cheaply, which I expected, as I only paid between 5 and 12 dollars per item. Some of the items, like the collared and b neck shirts, were made with a thicker fabric than I expected and I was very pleased with that.
The pants that I ordered were what I thought were dress pants but were instead made from a $#*!ies type fabric, are very starchy, and resemble jeans. I feel they are different than what I expected based on the picture. They're still cute and wearable so I think I will just keep them. I have heard this company makes you pay for return or exchange shipping so I don't think I will attempt to exhange them.
I will probably order from romwe again, however next time I will make sure to order a size up with each item and pay closer attention to the measurements and fabric details that are listed.
Ultimately I am happy with my experience, and I believe this is because I came into it with low expectations, understanding I paid a cheap price and would get cheap clothes. What I got was very cute and the fabric was better than decent for its price.

Date of experience: January 28, 2016
GB
1 review
10 helpful votes
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This site was advertised on facebook, it was a week before payday and I had a few bob burning a hole in my pocket, I ordered 2 items (a 'denim' jacket with grey gillet inner and a black knitted oversized jumper). Both ordered in 2 sizes too big as I read previous reviews mentioning of the small sizes due to them being made in china. No word of a lie, they both came within 14 days and that was fab! But the issue is that not only are the sizes nothing at all as they are listed but the clothing itself doesn't have a resemblance to the photos on their website. Neither fit regardless of me ordering 2 sizes larger than I needed, the sleeves are very short and considering they should have both been extra large my 13 year old cousin found difficulty in fitting into them also.
As my title says, they are cheap for a reason and I would not recommend these to anyone as it is false advertisement! Their returns system is a farce and I couldn't send them back even if I wanted to. There wasn't even a receipt inside the parcel!

Date of experience: January 28, 2016
miao m. — ROMWE Rep
over a year old

Dear customer,
Nice day.
We are really sorry that you are not very satisfied with the items. Our colleagues did conduct check for every product issue out. It is a pity that it was ignored.
On our sale pages, you can get detailed information about the sizes of the items. As products on our website.com are manually measured, please be aware that there may be up to a 2-3 cm difference between actual size and listed size. Hope you can kindly understand.
You can also send us some photos which can show the clear measurement so that we can check for you and we will be responsible for it. We will be responsible for any problem caused by us. Hope you can kindly understand and trust us.
Besides, you can return them back, but you need to pay the postage, is it ok? After we receive the items, we will refund you money.
We really cherish you and never want to lose you. We are really sorry for all the problems and your unhappiness.
If there is any other problem, please feel free to contact us.
Waiting for your reply.

New Jersey
1 review
1 helpful vote
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Fantastic!
January 31, 2016

I ordered the black sweater with the cross. It fit great. The color was as expected, the cross was pretty. I had no problems with thread hanging out, Over all I am extremely happy with my item.

Date of experience: January 28, 2016
California
2 reviews
0 helpful votes
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Great
January 31, 2016

I just recently ordered 5 blouses for my 12 year old daughter. She's a size medium. I was skeptical about ordering because I didn't know the quality or if the size was correct could come poor quality and different size. Well 2 of the blouses arrived and my daughter was so happy. Good quality of the clothes and the sizing was perfect! I waited few more days for the other blouses to arrive. Was well pleased!

Date of experience: January 27, 2016

From the business

From Runway to Realway, Romwe aims to bring the top fast fashion into your days.


romwe.com
Founded in 2009
Nan Jing Shi, Jiangsu, China
+168
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