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ROMWE Reviews Summary
ROMWE has a rating of 3 stars from 2,126 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ROMWE most frequently mention good quality, free shipping and online shopping. ROMWE ranks 8th among Discount Clothing sites.
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I bought things without thinking from this website, but when I recieved the confirmation email in Chinese, I realized I probably should have read reviews first. After reading, I decided to go ahead and cancel my order writhin an hour of buying the items. I wake up this morning to a message that says they are already processing the order and cannot cancel. They starting processing just so I couldn't cancel my order. Hopefully this gets resolved, but I am currently not amused; it says on their FAQ that you can cancel the order but they purposefully make it so that you are stuck.
I bought a black jean from Romwe.com, the picture of the jean has 3 bottons and have
Pockets on the back. But what they sent me has only two bottons and no pocket on the
Back. So, I got the one that is not I want.
Hi Mariana,
Thank you very much for ordering from our website.
We have strict quality inspection before each product is packed and dispatched, and were truly sorry to hear that the jeans came different from the pictures on our website, this would be a huge mistake that we made and we apologize for that.
We would check with our suppliers as soon as possible to make sure this won’ t happen to other customer. Would you please send us some pictures of the jeans you received with the details you mentioned? We would surely make this right for you and certainly appreciate your help.
Apologies again for the disappointment.
After reading some horrible reviews after i had paid i was very nervous! Agreed the ticket system is rediculously long. I would suggest they look into other sites systems and update that. I bought 4 items plus express totalling $100. It arrived in 4 days to aus! I almost fell over! I had never bought clothes online convinced i needed to try them on so i was the skeptic. People on here i see are shocked that this site knocks off labels... it says runway to you. I expected none the less. I also lived in china and copying is what they do best! Of the 4 dreses. 2 were awesome. 1 still pretty good. And the last. Lets say i expected thick cotton on the pic and got satin... but if u are buying stuff averaging $20 with few pics what do u expect? The online support is as expected. Depends who u get, their english level and the mood they were in. I got one doozie and one rad. Id definitely shop on romwe again even knowing i will almost definitely encounter the occasional dodgie outfit again.
Really best design and quality of dresses are here. I bought 2 dresses here and each of them is nice and fit perfect for me. The price of dresses are also reasonable. I highly recommended the Romwe!
I have ordered black boots on Monday and received my order on Friday super fast delivery. I have talk to customer support about my order they were very kind, supportive and answered my every question. The quality is very good on affordable price. I'm hoping they will last a few seasons. I do a lot of walking so I wear boots down quickly.
I ordered a half size up to wear thick socks and I have room to spare. So I think they run a bit big.! I plan to order another pair in a different color. The calf is extra wide, which is nice because most boots don't fit my calf. I am happy with this purchase!. Highly recommend to others. Thanks
Thank you Romwe! I found the perfect dress to wear at my sisters wedding. Thanks to Romwe I got to look gorgeous at the wedding and stand out!
Plus the dress was of very good quality and the price reasonable. Actually the best deal I could find in the market. Also the delivery system was great and I got the product on time. The customer service is so great that, the first time I got the dress it was a size smaller so when I returned it I got a perfect fit, that too in no time. Thank you Romwe! I would recommend everyone to go for Romwe.
I was very happy with the quality and the service up until my refund. I got my delivery on time, the quality of the stuff was better than expected. I returned stuff worth almost £150. They processed the refund to my account and into 'My Wallet' in my account. When I withdrew the amount from my wallet it said the refund will take 48 hours to process(which is only if you pay by Paypal). If you paid by card they say it takes 15-20 days. I however received my money back within a week. I like their customer service, they are very quick to respond.
Hi Mudita,
Were truly sorry for the disappointment and anxiety you‘ve been through.
Please be assured that the funds will be returned to your card, there’s no doubt about that. If the order was paid with Paypal, then it would only take 3-5 business days for the whole process to be done.
But if the order was paid with credit card, then it would need reviews and approval at many levels for the funds to finally appear in your account, thus it would take up to 15-20 business days. We would certainly love to speed it up for you, but unfortunately theres not much we could do to help, and we appreciate your understanding.
Apologies again for all the trouble, hope you would enjoy your next ride with us!
I recently ordered a couple dresses that I was really excited about. When they arrived, they were nothing like the pictures. They looked and felt cheap, and customer service wouldn't acknowledge that one dress was completely different than the picture on the website. I had a horrible experience, and will not be ordering from them again.
Hi Emily,
We're truly sorry to hear about what happened with your order.
Yes there might be slight difference between the real thing and the pictures on our website due to different light exposure and viewing screens, but it shouldn't be that obvious like you described And we apologize if our Customer Service Team didn't perform as you expected them to.
We would check with our suppliers as soon as possible to keep this from happening to other customers, and it would be great help if you could send us some pictures of the dresses you received. The email address is [email protected]
Apologies again for all the inconvenience and disappointment you've been through, hope you would enjoy your next ride with us.
I bought some dress for My girlfriend, and She was Very happy when She recived the order.
The shipping was fast, the dress was clean and the Price Very Low.
The Quality of The Service and the dress? 5/5!
Just nice collection and quality of the product is standard. I believe they will go a long way. Keep up the good work guys and ya will use you guys again for sure.
I placed an order about a month ago and when I sent an emailing inquiring about where it is they told me they sent it to the WRONG COUNTRY... and now after spending $100 they are not sending me my clothes or refunding me my money. It's absolute theft and this company is a disgrace... do not let them steal your money
Hi Erica,
Were truly sorry for what happened with your order.
The order was dispatched on Mar 9th, and here’s the tracking info:
Tracking number: 30183459412
Tracking site: http://www.aramex.com/
As the tracking info suggests, the package arrived in Oman on Mar 12th, however the delivery address was insufficient, thats why it’s kept on hold.
As we discussed in the emails, you accidentally choose the wrong country (it’s supposed to be the United States, instead you selected Oman) while ordering, and later you provided a correct address in the response.
We are contacting our courier to see if they could change the delivery address and transport your package to your country.
At the same time, would you please contact their office in USA with the tracking number? This might speed up the entire process, i’m a little worried it would get returned, then it would cost a lot to make the redelivery…
Here’s their contact info:
New York - JFK
Phone (Customer Service):+1 (718) 5538740
Los Angeles - LAX
Phone (Customer Service):+1 (310) 410 9366
Phone Office+ 1 (310) 568 911
OAKLAND-CALIFORNIA
Phone (Customer Service):+1(718)5538740
Working Days: MON, TUE, WED, THU, FRI
Working Hours: 09:00-17:00
Apologies again, and we’ll keep you updated.
Although I only ordered tops, I was so pleased with what I received. Good quality material, and got my money back straight int my pal pal account when one of the shirts was out of stock. I am just about to place another order after I got an email from them thanking me from being a loyal returning customer and giving me 70% off! I am about to buy 8 tops that i love and are very excited!
Plus relatively fast shipping without express :) - about 2 weeks!
P. S there is also the option to live chat with the workers there so they took me through all the steps to processing and tracking my order haha. Talked to a lady called Alice who was very nice and helpful.
DON'T LIKE SOMETHING AND WANT A REFUND? WELL, I'VE BEEN WAITING FOR OVER 50 DAYS NOW AND I STILL HAVEN'T SEEN A DIME BEING RETURNED BACK TO MY CREDIT CARD!
THE MONEY "REFUNDED" BACK TO "MY WALLET" HAS DISAPPEARED INTO THIN AIR! I FOLLOWED ALL THEIR INSTRUCTIONS AND REDEEMED THE CREDIT IN MY WALLET, BUT AFTER THAT IS ALL A MYSTERY! I'VE SUBMITTED ABOUT 10+ "TICKETS" TO FIND OUT WHERE MY CREDIT/REFUND WENT, BUT I'M STILL WAITING TO SEE WHY IT HAS NOT YET GONE BACK TO MY VISA!?
THIS IS POSSIBLY THE WORST, MOST CONFUSING PROCESS I'VE EVER ENCOUNTERED.
I WILL NOW BE CONTACTING THE BETTER BUSINESS BUREAU, AS WELL AS A FEW OTHER ORGANIZATIONS THAT DEAL WITH THIS. I BELIEVE IT'S A SCAM TO HOLD ONTO PEOPLE'S MONEY FOR SO LONG AFTER THEY'VE ALREADY RETURNED ALL THE ITEMS FOR OVER 50 DAYS!? THAT'S LIKE "DOUBLE-DIPPING" FOR YOUR OWN PROFIT! THEY'VE PROBABLY SOLD MY RETURNED ITEMS ALREADY AND YET, I'M STILL WAITING FOR MY REFUND!
Hi Ari,
Were truly sorry for all the inconvenience you've been through.
Your problem was a little bit complicated, so i checked with our Customer Service Team carefully and finally sorted everything out.
About the order #RWAPH28225, we have processed 2 refunds of $48.34 and $21.61 to your Wallet, which later was withdrawn to your card.
The order #RWHKL28266 was canceled.
About the order #RWCPH28272, a refund of $25.94 was issued to your Wallet, which was later withdrawn to your card.
The first withdrawal from your Wallet was issued on Feb 26th, it should be completed soon, we would also contact our credit card company to see if they could speed up the process and if anything went wrong. Please be assured that the funds will be returned to your card, there’s no doubt about that.
If the order was paid with Paypal, then it would only take 3-5 business days for the whole process to be done. But if the order was paid with credit card, then it would need reviews and approval at many levels for the funds to finally appear in your account, thus it would normally take 15-20 business days, sometimes longer. We would certainly love to speed it up for you, but unfortunately there’s not much we could do to help, and we appreciate your understanding.
Please accept our sincere apologies, don't hesitate to contact us ([email protected]) if you run into any trouble.
I bought a dress that was listed as "cotton" and it was a knit/polyester fabric. A large was more like an extra small US. Two other dresses were nothing like the pictures and made of just the thinnest, cheapest looking fabric that I would never wear. A shirt with long sleeves, which was actually cotton, I love but can't even get my arm in the sleeve and I have very tiny arms. I don't know what kind of person that is made for - a stick person I guess. I would absolutely not buy anything from them again. Could have bought one really nice thing from a reputable site. Live and learn.
Hi Pamela,
We’re truly sorry to hear about what happened with your order.
Yes there might be slight difference between the real thing and the pictures on our website due to different light exposure and viewing screens, but it shouldn’t be that obvious like you described… We would check with our suppliers as soon as possible to keep this from happening to other customers, and it would be great help if you could send us some pictures of the dresses you received.
About the sizes, measurements on the product page are for size reference while purchasing. Overall, hand measurements will have a discrepancy of 2-3 centimeters, and we’re still working on that to make it more accurate because we know clearly that’s not good enough and might cause trouble to our customers, but believe us, we are doing our best, working hard on it, getting better.
Apologies again for all the inconvenience and disappointment you’ve been through, hope you would enjoy your next ride with us.
I love romwe.com. They have really cute clothing, and everything is really good quality too. Ordering is simple, and I have never had any problems with delivery.
I ordered the white vintage print skirt, and it is so pretty in person. It is cute and really well made. The design reminds me of Moroccan tiles. The fabric is nice. It is comfortable to wear. I love it!
Everything Ive purchased at romwe.com has been great. I especially like that nothing is too expensive on the site. I feel like Im getting a good deal. It is awesome to get such nice clothes at affordable prices.
Shopped many online stores but they are different on nature they delivers fast and they are selling dress on lower price then market i brought 3 dress and my sisters was astonished by hearing the price :D.
Really disappointed in them ive paid and ordered some clothes well jeans and hoodie from them ive been tracking my order for few days it said it been delivered to my address but it hasn't and romwe is no help all they say is well it says it been delivered in so frustrated about this whole situation so I would advice you not to risk because they wont even give your money back either!
Hi Ordeila,
Thank you for ordering from our website.
Sorry to hear about what happened, and we will surely help you resolve this problem. But we are having trouble here locating your order, would you please send us the order number so that we could proceed (you can also contact us by this email address: [email protected])?
Apologies again to all the inconvenience you've been through.
Recently i bought a dress from ROMWE, i am really surprised to see that its fits me perfectly.
I am also happy to see the quality of the dress.
I am totally happy.
I was looking for a dress to wear to a function and couldnt find the perfect one. A friend told me about Romwe and I went in search of a dress. I searched a little and had difficulty choosing because there were quite a few dresses that I loved. I decided to buy the Sleeveless Abstract Print Official Yellow Dress. My dress was shipped in the time frame stipulated and the sale price of $16.50 was a steal. I absolutely love the dress. Everybody loved it. The fit was perfect and the material quality was good. I am definitely going to shop on Romwe again soon. Great deals!
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From Runway to Realway, Romwe aims to bring the top fast fashion into your days.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Madison,
We're truly sorry for the inconvenience you've been through.
Yes, you can certainly cancel the order as long as its not shipped out yet, just like the FAQ described. And please don't worry, the order's been put on hold already. Would you please confirm us again whether or not the order should to be canceled? If so, we would surely make that right for you.
We apologize for the unpleasant shopping experience and will be awaiting your rely.
Latest Update:
We have canceled the order and applied the refund, it would normally take 15-20 business days for the refund to appear in your account as it would need reviews and approval at many levels, we appreciate your understanding. The refund would eventually appear on your credit card account, please be assured.