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ROMWE

3.0

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ROMWE Reviews Summary

ROMWE has a rating of 3 stars from 2,126 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ROMWE most frequently mention good quality, free shipping and online shopping. ROMWE ranks 8th among Discount Clothing sites.

service
326
value
332
shipping
342
returns
210
quality
320

We monitor reviews for authenticity

Belgium
1 review
1 helpful vote
Follow Catalina P.
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I was pleased to find this website, and did not hesitate to order from them. However, tracking was somewhat problematic the first few days, and I became worried. I read many reviews online, mostly negative, which was a shock to me, especially after I had already placed my order. I was nervously waiting for my order to come through, thinking it wouldn't, when it came in the minimum time it predicted (7-10 days, it came in 7 days). Everything fit, except a pair of shorts which is due to sizing and probably my own fault for not really looking too much into it (these shorts were added to cart so I could get free shipping anyways!) Overall, this website really is a bang for your buck and after my experience, I will be buying from them again!

Date of experience: April 12, 2016
Australia
1 review
6 helpful votes
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Cheap and nasty!
April 15, 2016

Absolutely terrible! Clothes do not look like they do in pictures. The Fabrics and colours were totally different. Sizing charts for items are incorrect. All items were way too small despite checking sizing charts. Very cheap - I guess you get what you pay for.

Date of experience: April 12, 2016
miao m. ROMWE Rep
over a year old

Hi Tahnee,

We’re truly sorry for letting you down.

Yes, there might be slight difference between the real thing and the pictures on our website due to different light exposure and viewing screens, but it shouldn’t be totally different as you described.

And we have strict quality assurance before each product is packed and shipped, if the items came with defection or bad quality, or is not like the pictures on the website, please send us a few pictures of the items you received, we would surely help you with the return and make this right for you.

We would also check with our suppliers to keep this from happening to other customers, your help would be much appreciated.

The sizes on our site are not standard US or UK sizes, thus we have measurements on the each product page for your reference when purchasing, hoping to make it easier for you. We know thats not good enough and still might cause trouble to our customers, but we’re doing everything we can to work on that.

Please be assured that we would like to get this resolved for you as soon as possible, apologies again for all the trouble.

Canada
1 review
2 helpful votes
Follow Camille D.
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Better than expected
April 15, 2016

I ordered 4 dresses on romwe and i was insecure about the sizes with all the bad reviews. All i can say is follow the size chart! Im usually a Medium size in canada. I took all my mesures and following the chart i ordered 1 small, 1 medium and 2 dresses in L. Guess what they all fit! All you have to do is follow the chart even if its annoying! About quality you get what you pay for. One of them add some small white spots. I thought it was dust but i cant wash it its like bleach.

So the important thing is: DONT FORGET TO USE TE SIZE CHART!

Ah and yes i paid 24$ extra for clearance process.

Overall its a 3 stars for the unexpected 25$ and the bleach spots

Date of experience: April 11, 2016
Pennsylvania
1 review
7 helpful votes
Follow Macy M.
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I purchased three rompers from Romwe thinking I just made a great deal spending about 52$ for three (said to be) great pieces of clothing... When these clothes arrived I first felt the material and was not happy. The paper texture felt so cheap and the zippers were all jammed when I tried putting on the clothes. Each romper I tried on fit so horribly! The seams of the dress were in the wrong places. They fit so awkwardly that they are unwearable. I am so disappointed and I feel like I just threw my money down the drain. I want a refund.

Date of experience: April 11, 2016
miao m. ROMWE Rep
over a year old

Hi Macy,

We’re truly sorry for what happened with your order.

There's strict quality assurance before each product is packed and shipped, but if the items came with defection or bad quality, or is not like the pictures on the website, please send us a few pictures of the items you received, we would surely help you with the return/refund and make this right for you.

We would also check with our suppliers to keep this from happening to other customers, your help would be much appreciated.

The sizes on our site are not standard US or UK sizes, thus we have measurements on each product page for your reference when purchasing, hoping to make it easier for you. We know thats not good enough and still might cause trouble to our customers, but were doing everything we can to work on that.

Please be assured that we would like to get this resolved for you as soon as possible, apologies again for all the trouble.

———————————— Update ——————————

Hi Macy,

Our customer service representative already sent a return label to your email address, please check that and go along with the free return.

Don’t hesitate to contact us if anything.

California
1 review
6 helpful votes
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It was my first time ordering from Romwe about 3 weeks ago. I was very hesitant after reading the reviews first, but I took my luck and just ordered a bunch of things. I ordered 2 pairs of jeans, a "one size" fitted sweater, a denim button up, a dress, and a grey t-shirt. I'm about a Medium in tops and a 8/9 juniors in US sizes. I ordered things a slight bigger than I normally am just in case. The shipping was pretty quick, about 1 week or so and it all came together. When I opened the bag up, the dress, denim button up, and grey shirt all fit perfectly! But both the pants (which I ordered as a large) were literally a size 00, maybe not even that! And the one-size sweater is sort of tight on my arms but I can live with it. So I went to the web site to see the options to exchange the items and wrote a description followed by sending 3 pics of the jeans as asked. 2 weeks later, nothing! They haven't gotten back to me and it makes me so angry because they display themselves to be so helpful yet they can't even respond to a simple request of exchanging my items. Until I get my money back, I will never order off this site again or tell my friends to.

Date of experience: April 9, 2016
miao m. ROMWE Rep
over a year old

Hi Alysia,

Truly sorry for what happened.

We would surely like to help you with your return or exchange. Our customer service representative replied to your email, but it might’ve gone into the spam or been block if you failed to receive that, please check your mailbox again.

The sizes on our site are not standard US or UK sizes, thus we have measurements on the each product page for your reference when purchasing, hoping to make it easier for you. We know that’s not good enough and still might cause trouble to our customers, but were doing everything we can to work on that.

Please be assured that we would like to get this resolved for you as soon as possible, apologies again for all the trouble.

California
1 review
7 helpful votes
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DO NOT BUY FROM HERE
April 12, 2016

This was the worst experience of online shopping I have ever had. The clothes look nothing like in the picture. And it had nothing to do with the lighting or anything. The clothes looked high quality in the pictures as soon I touched them I was overwhelmingly disappointed. I could get better quality clothes at the dollar store! I've been emailing and nothing! They won't respond! It was a struggle to find they're customer service email and number since it wasn't even posted on the site. Please, please, PLEASE, do NOT buy from this site it is a scam and they will rip you off.

Date of experience: April 9, 2016
miao m. ROMWE Rep
over a year old

Hi there,

We’re truly sorry to hear about that.

Please allow 24 hours for our customer service staff to get back to your email, and we apologize if our staff didn’t perform as you expected.

Also, would you please provide the order number so that we can help?

Before each product is packed and shipped, there’s strict quality assurance. If the items came with defection or bad quality, or is not like the pictures on the website, we would surely help you with the return and make it right for you.

Please be assured that we would like to get this resolved for you as soon as possible, apologies again for all the inconvenience.

Bulgaria
1 review
3 helpful votes
Follow Mirella Z.
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I got 3 dresses and 2 blouses from romwe.com and I couldn't be happier- All that for only 60$! I got free shipping as the order was above 50$ and everything looked great- just like in the pictures. Great quality, very low prices and a huge variety of clothes to choose from. Ordering was easy and I used the online chat before I ordered to ask more questions about one of the items. Customer support was really helpful and I received the items really fast. Highly recommend Rowme.com to all fashion maniacs looking for bargains!

Date of experience: April 9, 2016
Georgia
3 reviews
1 helpful vote
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Great Spring Shop!
April 12, 2016

Spring is finally back, and if you're like me you need a few new outfits. I love ROMWE because it gave me so many options, and everything fit like a dream! I would really recommend this site to anyone who wants some good Spring/Summer clothes with a lot of options!

Date of experience: April 8, 2016
Oklahoma
1 review
4 helpful votes
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It was okay
April 12, 2016

I ordered three things from romwe, before reading the reviews, which I am slightly happy for because I probably would not have ordered my clothing items if I had read the terrible reviews. I ordered a lace brallette, which is my favorite! It's very comfortable and pretty and the lace is just like the picture, nothing different. (http://www.romwe.com/Black-Spaghetti-Strap-Lace-Lingerie-p-*******-cat-671.html) I ordered the Aircraft T-shirt too and I love it! It's comfy and the spaceship on the back has gotten lots of compliments since I've worn it. It's just like the picture, no differences, nothing I expected that I wasn't given. (http://www.romwe.com/Aircraft-Print-Loose-T-shirt-p-*******-cat-669.html) Now, the last shirt looks cooler in the picture, but not different. I think I was expecting a different material, even though I read it was cotton. There are a few strings hanging off of it, but nothing terrible. (http://www.romwe.com/Contrast-Collar-Striped-Loose-T-shirt-p-*******-cat-669.html)

Date of experience: April 8, 2016
GB
2 reviews
2 helpful votes
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Exquisite dress in the fundamental, glide y and summery. Albeit long I'm 5'8 and need to wear heels with it, dots sown in the fix have expansive join which get on shoes clasps which has destroyed the stitch off the dress. Baffling considering the cost. Shabby wrap up. Not the standard or quality I have generally expected from Next.

Date of experience: April 8, 2016
Tennessee
1 review
3 helpful votes
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Unhappy
April 11, 2016

I purchased clothes from their website last week and was planning on being able to wear them this next week because most of the items said "one day shipping". So I expected to have them by Wednesday. I check fedex website at least twice a day and notice that my package has not even departed nor do they have an estimate of a delivery date. I bought these for a special occasion which I won't be able to use them for and just want my money back at this point. Very upset with the company.

Date of experience: April 8, 2016
miao m. ROMWE Rep
over a year old

Hi Amanda,

Thank you for ordering from our website.

“Ship in 24 hours” means the product would be shipped within 24 hours, but it would still take a fews days for the package to travel on the way, we apologize if there’s any confusion.

We have checked on FedEx that the package is already in transit in your country, and will hopefully be delivered very soon, you can also contact the courier with the tracking number if you need it in a hurry.

We would also contact the courier to see if they could speed it up. :)

Texas
1 review
4 helpful votes
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It is going to be about a week that I have ordered ONE item and label has BARELY been created. I thought it said it would be shipped 3-5 business days?

Date of experience: April 7, 2016
miao m. ROMWE Rep
over a year old

Hi Linda,

Thank you for ordering from our website.

Please don't worry, if the tracking info shows “label created”, it means the package was already handed to the courier and is on the way to your address. The courier would normally update the tracking info only after the package arrives in your country.

Also, would you please provide the order number so that we could help?

Pakistan
1 review
2 helpful votes
Follow Wajeeha K.
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I ordered Retro ruffled red skirt. The package was delivered in time and the product was just as the advert claimed it to be.
The quality of the fabric was great and the cuts and design were runway standard. My friends still think that I bought my skirt from a high-end designer label when I pinched it off at a great bargain.

Later, I had to call in for a few queries about the new order that I am planning to place and underwent a reasonably good customer support experience. Overall, it was well worth my time as well as money. Highly recommended.

Date of experience: April 7, 2016
GB
4 reviews
12 helpful votes
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I recently made a purchase with Romwe just to order five items and considering it was quite a distance, it got delivered reasonably quick (a little over a week). However the clothing items weren't to size at all, despite even bothering to get a measuring tape out it didn't fit as comfortably as it looked. I've been trying to get through to customer service for a few days but it's been a nightmare and even with a reply, it wasn't useful/helpful at all.

Overall it was okay, I was very happy with the brush set but will only ever order from them again regarding accessories as clothing options are very minimal with the whole 'one size fits all'. I would love for this site to have a variety of sizes since they have some cool designs but with the way things are it's not worth it. Having to measure yourself for every item is very long and the prices aren't really that fab either.

Just want a more helpful customer service in order to sort out this mess.

Date of experience: April 6, 2016
GB
1 review
9 helpful votes
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I honestly don't understand the good reviews on here. The clothes on the website look beautiful but the reality is the clothes don't look like the pictures. I made the mistake of spending $100 on this site and the clothes were terrible quality, ill-fitting and smelt toxic. When I tried to return the items I was told I had to do it recorded delivery (another $50), to a random address that didn't appear real, including photographs with each item. I just abandoned the whole thing and dumped the clothes. I would implore you not to buy from this company.

Date of experience: April 6, 2016
miao m. ROMWE Rep
over a year old

Hi Rachael,

Were truly sorry for what happened with your order.

Yes, there might be slight difference between the real thing and the pictures on our website due to different light exposure and viewing screens, but we have strict quality assurance before each product is packed and shipped.

If the items came with defection or bad quality, or is not like the pictures on the website, we would surely help you with the return and make this right for you. Our staff requested a tracking info for the returned package just in case it gets lost, and we’re sorry for the trouble.

The sizes on our site are not standard US or UK sizes, thus we have measurements on the each product page for your reference when purchasing, hoping to make it easier for you. We know that’s not good enough and still might cause trouble to our customers, but were doing everything we can to work on that.

Apologies again for all.

Australia
1 review
9 helpful votes
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Absolute waste of money. Terrible quality and a total waste of time. I ordered XL shirts and they were totally different to the photo online and way too small. Scam!

Such a scam, don't bother trying to defend your company, Romwe, there is no excuse for shipping such poor quality items. I just hope someone shuts you down.

Date of experience: April 6, 2016
miao m. ROMWE Rep
over a year old

Hi there,

Were truly sorry for letting you down.

Yes, there might be slight difference between the real thing and the pictures on our website due to different light exposure and viewing screens, but it shouldn’t be totally different as you described…

And we have strict quality assurance before each product is packed and shipped, if the items came with defection or bad quality, or is not like the pictures on the website, please send us a few pictures of the items you received, we would surely help you with the return and make this right for you.

We would also check with our suppliers to keep this from happening to other customers, your help would be much appreciated.

The sizes on our site are not standard US or UK sizes, thus we have measurements on the each product page for your reference when purchasing, hoping to make it easier for you. We know that’s not good enough and still might cause trouble to our customers, but were doing everything we can to work on that.

Please be assured that we would like to get this resolved for you as soon as possible, apologies again for all the trouble.

GB
1 review
7 helpful votes
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I bought five items a few months ago. I ordered all items in bigger sizes after seeing that theywere coming from China. Despite doing that they were still absolutely tiny! I ordered a skirt in "Medium" and it was like a size 8 (UK), I couldnt get it on! It was also about as wide as a belt and completely unwearable. I also bought an oversized (well, meant to be) lumberjack shirt. Yes it was long but the sleeves were so short and tight, it didnt make sense! It also smelt awful, like plastic or chemcials and was rough and itchy inside. I bought two jumpers in medium and they were more like extra small and stunk. Finally I ordered a pair earrings, the studs didn't fit together properly and broke as soon I tried to put them in my ears!
I'd also like to add that none of the items looked like the pictures on RomWe either.
I intially thought I would send them all back but after seeing the complicated process in getting a return I just couldn't be bothered (which I suppose is what they want you to do!)
Never buying from them again and I've blocked all emails or adverts coming my way!

Date of experience: April 6, 2016
miao m. ROMWE Rep
over a year old

Hi Emily,

Were truly sorry for what happened with your order.

Yes, there might be slight difference between the real thing and the pictures on our website due to different light exposure and viewing screens. And there's strict quality assurance before each product is packed and shipped, if the items came with defection or bad quality, or is not like the pictures on the website, please send us a few pictures of the items you received, we would surely help you with the return and make this right for you.

We would also check with our suppliers to keep this from happening to other customers, your help would be much appreciated.

The sizes on our site are not standard US or UK sizes, thus we have measurements on the each product page for your reference when purchasing, hoping to make it easier for you. We know that’s not good enough and still might cause trouble to our customers, but were doing everything we can to work on that.

Please be assured that we would like to get this resolved for you as soon as possible, apologies again for all the trouble.

Japan
1 review
6 helpful votes
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Don't bother
April 8, 2016

I purchased over AUD$200 worth of clothing from Romwe a few weeks ago. My order just came and everything is ill fitting and of absolutely horrible quality, not to mention i will have to wash every item thoroughly because of the chemical smells coming from them. I am a sample size so buying "one size" clothing is not a problem for me, however the one size clothes i have purchased are ridiculous, one you cannot lift your arms up in because the entire shirt moves with it. Nothing looks like the picture and is over priced for what you receive, it's practically a scam. To be honest there isn't one thing that came that i will actually be hanging in my wardrobe to wear. Unfortunately i do not trust this company to return my money if i send this item back so i am now stuck with these awful clothes.

Date of experience: April 5, 2016
miao m. ROMWE Rep
over a year old

Hi Adelaide,

Were truly sorry for what happened with your order.

Yes, there might be slight difference between the real thing and the pictures on our website due to different light exposure and viewing screens, but it shouldn't be that obvious like you described. There's strict quality assurance before each product is packed and shipped, if the package came with defection or bad quality, please send us a few pictures of the items you received, we would surely help you with the return and make this right for you.

We would check with our suppliers as soon as possible to keep this from happening to other customers, your help would be much appreciated.

About the sizes, measurements on the product page are for reference while purchasing. One size on our website means theres only one size available for the product, it doesn't mean it fits all. We know clearly thats not good enough and might cause trouble to our customers, and were doing everything we can to make it easier for you.

Please be assured that we would get this resolved for you as soon as possible, apologies again for all the trouble.

Ukraine
1 review
2 helpful votes
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Million thanks!
April 8, 2016

Spring - time to update wardrobe. My friend advised me Romwe.
I ordered a few t-shirts to start. Quality - amazing. All suit perfectly.
Separately I want to mention the service and efficiency of delivery. It's amazing!
Now I am waiting for the amazing beauty dress. And I look a few blouses and accessories from sales.
Romwe you have new fan! Thank you for the beautiful dress and quick delivery!
Stay the best!

Date of experience: April 5, 2016
California
1 review
10 helpful votes
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Horrible service
April 7, 2016

I will never ever buy anything from this F***en website! No one picks up the costumer service phone or email you back still waiting! It doesn't even deserve one star

HELLO WHEN WILL MY ORDER SHIP IT ONLY state THAT THE LABEL HAS BEEN CREATED BUT NOT RECEIVED BY FED-EX OR SHIPPED?!?

IF IT DOES'NT SHIP BY TOMORROW I WILL CALL MY BANK AND ISSUE A FRAUD!

Date of experience: April 4, 2016
miao m. ROMWE Rep
over a year old

Hi Jeanette,

Were truly sorry for the inconvenience you've been through.

Please don‘t worry, the package was already handed to FedEx on April 1st, its sort of their tradition to update the tracking info only after the package arrives in your state and that’ll hopefully be very soon (normally it would only take 4-8 business days for the order to be delivered in the U.S.), we appreciate your understanding.

We would contact the courier to see if they could speed up the delivery, you can also contact the courier with the tracking number 61299992140422519505 once the package arrives in your state.

Thank you for your patience, please don‘t hesitate to contact us if any trouble occurs.

From the business

From Runway to Realway, Romwe aims to bring the top fast fashion into your days.


romwe.com
Founded in 2009
Nan Jing Shi, Jiangsu, China
+168
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