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ROMWE Reviews Summary
ROMWE has a rating of 3 stars from 2,126 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ROMWE most frequently mention good quality, free shipping and online shopping. ROMWE ranks 8th among Discount Clothing sites.
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I placed an order on Monday and received it on Friday morning, not bad considering I live in Australia. All garments fit and as far as quality, considering the low costs, I simply don't care if they only last one season. I certainly will shop at Romwe again.
Not only was i sent the wrong dress, but there was 2 of them the same, I ordered 4 dress in which were absolutely disgusting, if i went to the chinese markets the quality would have been way superior, the original price is so pumped up and the discount is a joke. There should be a legal solution to stop these thieves from steeling our money for false product pricing and poor quality! NEVER EVER AGAIN! DONT GET CAUGHT LIKE I DID!
Ok, so I ordered just a few items. And I have been waiting a whole month! But on there website it should take up to 8 days. Now I shop online quite a bit so I know to track my package and it hasn't even moved?! After a month? Seriously? And from the looks of other reviews they know there is a shipping issue. Please mention that in the website for people who are spending there money.
Hi dear,
Thank you for ordering from our site. We are truly sorry for keeping you waiting.
We cannot find any effective information through checking the order number you provided.
Please give us your correct order number that we can help you as soon as possible.
It normally takes 3-7 business days for us to get the order ready for shipping, but if the items you ordered are in great demand, it would take longer for our suppliers to get it ready. The delivery time differs from country to country. And it can also be affected by some other elements such as customs formalities and public holiday.
Apologies again for all the trouble and hope you can receive the package soon.
They said my package was sent back for the wrong address. I've emailed them and tried calling but every number I found has been wrong. How do I fix it?
Hi dear,
Thank you for ordering from our website.
Please do not worry. We have received your email and corrected the address. The package will be delivered to your right address.
Apologizes again for all the trouble.
Generally speaking I have low expectations when it comes to ordering clothes online. I am aware that the majority of online stores deliver the clothes from China, but I wasn't concerned as long as I would get what I payed for.
I placed an order, payed for express shipping (3-5 business days) only to find out after placing the order and contacting them that it takes 3-7 days to process the order.
So in total, even if you pay for express shipping it would never take less than 2 weeks to deliver your order. Additionally, apparently they ran out of stock, and the processing time was 7 business days, even though when I placed the order it was available.
I simply don't understand why when they send you an email of payment confirmation they don't even mention the time required for order processing. When I actually addressed this issue to them they even said "It should be in the confirmation email", well it wasn't.
Needless to say that when I asked for a store credit for my inconvenience and their policy of deceiving customers, I did not get a response.
Hi dear,
Thank you for ordering from our website and truly sorry for keeping you waiting.
We apologize if our customer service let you down. We will improve the quality of our customer service and keep this from happening to other customers.
We are so sorry for that you cancel the order when we are preparing for your items. Yes, normally it would only take 3-7 business days for us to get the order ready for shipping, but the items you ordered are in great demand, thus it took longer for our suppliers to get it ready, we apologize for the delay.
We have refunded to your Romwe Account on June 22 and it will take 1-2 business days to refund to you. You can check it later and you can contact us if any problem.
Apologies again for all the trouble.
Whenever I need a touch of sophisticated sparkle I just go to Romwe and know I will find something amazing and affordable!
Everything in my order has fallen apart after one wear. Clothing I bought was not at all the same description of what i received, I purchased a swim suite and it was completely see threw in the picture it is not and does not tell you on the site. With a top i wore once all of the seems came undone after going threw the washer only. A lace dress i had received has wholes all over it and dose not look at all like the picture.
I will never order from this site and I have told my friends the same.
Hi dear,
Thank you for ordering from our website. We’re truly sorry for letting you down.
The size of our items correspond to the size reference on our site. If the size of the items are quite different from the description we promoted on the website, please send us a few pictures of the measurements of the items you received, we would surely make this right for you. And if the facts are correct, we will arrange a refund for you certainly.
We have strict quality assurance before each product is packed and shipped, if the items are quite different from the description we promoted on the website, please send us a few pictures of the items you received, we would surely help you with the return and make this right for you.
Apologies again for all the trouble.
I changed my mind about my order and Gwen helped me to cancel it. I didn't do anything. No question asked and I will getmy refund for 3 days.
I just recently ordered two sets of items, equaling to 100 dollars, and as I told my friends, they gasped and said the same exact thing I'm reading now. They said it was going to take months to deliver and the sizes would be WAYYYYY to small. I'm debating on cancelling the order now, or taking my chances. Please help! First order: RWBCH*******, second order: RWKPZ*******
Hi dear,
Thank you for ordering from our website.
The size of our items correspond to the size reference on our site. We have strict quality assurance before each product is packed and shipped. If the size and quality of the items are quite different from the description we promoted on the website, please send us a few pictures of the measurements of the items you received, we would surely make this right for you.
The first order has been prepared well and we will ship them out as soon as possible. The second order has been shipped out on June 21. The tracking number is 6129999214042******4(We have send it to your email box) and you get logistic information through this linking. https://www.fedex.com/apps/fedextrack/
You can contact us if any problem.
Apologies again for all the trouble. Hope you will receive the order soon!
The reviews about the products and customer service had me terrified, but when the clothes came in, i had most everything that I ordered. Just took a long while to reach me.
Hi dear,
Thank you for ordering from our website. We are truly sorry for keeping you waiting.
You can log in to My Orders and click on the order you need help with. From the detailed order page, you can easily request help by submitting a Customer Service ticket. We normally respond to all tickets within 1 working day.
You placed on June 16 including 11 items. They have been prepared well now and we will ship them out as soon as possible. Our customer service will send the tracking number to your email box after your items were shipped out. We cannot give you an exact date of delivery because the delivery time can be affected by some elements. But we would arrange your shipment as soon as possible. Hope you could kindly understand.
You can contact us if any problem. Apologizes again for all the trouble.
Purchased thorogood boots that simply didn't fit properly. Nothing wrong with boot just bad fit. Talked with Victor about returning boot and RMA. Took two weeks to get straightened around. Followed up with Victor regarding reimbursement for boots two weeks after verification of boot return only to be told that he would "personally get back to me in two days to verify reimbursement." Never followed up. 5 days after that talked to Ann who assured me that I would be reimbursed in full for my troubles only to find that they charged me a 10% restocking fee regardless that Ann had assured me the full reimbursement. Victor stated all returns have a 10% restocking fee regardless of their own website stating returns are "subject" to fee. Meaning the fee is at their discretion. This whole process took 5 weeks without resolving their promise for a full reimbursement. Victor will say what he has to, to get you off the phone and Ann shouldn't be making promises she can't keep. Shop at the FireStore.com not here!
Hi dear,
Thank you for ordering from our website. We’re truly sorry for letting you down.
Please give us your correct order number that we can help you as soon as possible.
We apologize if our customer service let you down. We will improve the quality of our customer service and keep this from happening to other customers.
We never talk to our customers that “we assured you the full reimbursement and charge you a 10% restocking fee finally.” If our customer service talked to you like that, can you give us the screen shot about the conversation. Please remember that you are our precious customer, we promise that your problems will be solved perfectly. Hope you can trust us again.
Waiting for your reply. Apologizes again for all the trouble.
I haven't received my clothes yet so can't comment on quality but judging from the reviews on here I'm not expecting much! The website says ships within 24 hours but my order has been saying 'processing' all week. When I enquired about how long it would be I got the rudest customer service ever asking 'is this the first time you've ever shopped online' and maybe 'I should learn so, e things before ordering' whilst sending me links to their terms and conditions pages! No wonder they have to delete all their comments from social media!
On Mon, Jun 20,2016 at 10:50 AM +0100, "Romwe"
Hi dear,
Thank you for ordering from our website and truly sorry for keeping you waiting.
Generally, preparation for delivery usually takes 3-7 business days and is not included in the "delivery time". Actually we can ship these items which marked "Ships in 24hrs" within 24hrs. But we have checked for you, and found that some items of your order do not belong to the 'Ships in 24hrs' list. In order to bring you no more inconvenience, we decided to ship your all items in one package. Hope you can kindly understand and forgive our inappropriate decision.
We also noticed that your package has been shipped on June 20th, in order to protect your personal privacy, we will give you the link and tracking number via email. 61279*****03(we will send it to your email box) is the tracking number, you can track it on https://gls-group.eu/EU/en/parcel-tracking.
Moreover, we are so sorry to hear that you are unhappy with our customer service. Please remember that you are important for us, we cherish you and never want lose you. Hope you can trust us. All the employees of SheIn are sparing no efforts to improve the quality of our service, hope you can trust us and give us one chance again.
Apologies again for the delay, hope you will receive the order soon!
This online website holds a wide variety of clothes that will fit the style of all different people. Each piece of clothing is discounted to inexpensive prices, not to mention because there are tons of sales customers can get promo codes that decrease prices even more. Overall, this website is a good choice.
I enjoy shopping on Romwe they have excellent customer service, have answered all my questions, and have fast shipping
The products that I ordered were not even close to what I order. There were still threats hanging on the shirts. I ordered a one size shirt and the dame thing was to small, how can it be one size and be that small..
Hi dear,
Thank you for ordering from our website. We’re truly sorry for letting you down.
Please give us your correct order number that we can help you as soon as possible.
We have strict quality assurance before each product is packed and shipped, if the items are quite different from the description we promoted on the website, please send us (our e-mail address is [email protected]) a few pictures of the items you received, we would surely help you with the return and make this right for you.
The size of our items correspond to the size reference on our site. And, I think you may have a misunderstanding about ‘one size’ and ‘free size’. ‘One size’ on our website means this item having just one size left. It does not fit all.
Apologies again for all the trouble.
I receive my dress today. Im not happy and i want to return this dress.
Hi dear,
Thank you for ordering from our website. We’re truly sorry for letting you down.
Please give us your correct order number that we can help you as soon as possible.
We have strict quality assurance before each product is packed and shipped, if the items are quite different from the description we promoted on the website, please send us (our e-mail address is [email protected]) a few pictures of the items you received, we would surely help you with the return and make this right for you.
Apologies again for all the trouble.
Everything on Romwe is so cute and so cheap, I'm absolutely in love with this site. There's a wide range of variety in their clothing, so there's definitely something for everyone :)
I am absolutely happy with the customer service of romwe I am also ordering in advance so that i get my order in time for my trip!
I saw few reviews with saying that size is too small
However, for me, it was perfect size
I usually wear S-M, i ordered M for my pants and S and M for my shirts. Everything fits perfect on me
Delivery was a little late but because i had a item which was soldout, and that is why it takes more time than others.
Everything is perfect! Quality is really good based on cheap price.
I'm nervous about my order RWZLY*******, I can't seem to find any updates on the whereabouts of my package-even when I enter the tracking number into the FedEx site. I keep reading all these horrible reviews about how the quality of their clothing sucks and it takes forever to ship orders. Plus people are saying the sizing is waaaay off. I'd just like to know when my order will be arriving, I'm already bracing myself for disappointment.
Hi dear,
Thank you for ordering from our website and truly sorry for keeping you waiting.
Generally, preparation for delivery usually takes 3-7 business days and is not included in the "delivery time". We have checked for you, and found that your items have been shipped in one package on June 14th. It belongs to the normal processing time.
As the logistics company needs time to update the information, sometimes we may not be able to get the detailed tracking information until it has been arrived at your country. We will give you the tracking number and link via email later. Hope you can kindly understand.
Also about the size, actually we have mentioned the detailed size description of each item on our web. Hope you can trust us. Please remember that you are our precious customer, we cherish you and never try to deceive you.
Apologies again for the delay, hope you will receive the order soon!
From the business
From Runway to Realway, Romwe aims to bring the top fast fashion into your days.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi dear,
Thank you for ordering from our website. We’re truly sorry for letting you down.
We have checked your order. It shows that you ordered two “Black V Neck Tank Dress”. (we will send the receipt of your order to you)
We are sorry for confusing you. The coupon is based on the original price of each item. If the item is on sale and has a larger discount than the coupon discount, then it cannot enjoy the coupon discount any more. You have got the biggest discount.
We have strict quality assurance before each product is packed and shipped. If the quality of the items are quite different from the description we promoted on the website and if we send wrong dresses to you, please send us（our e-mail address is [email protected]) a few pictures of the items you received, we would surely help you with the return and make this right for you.
Apologizes again for all the trouble.