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ROMWE Reviews Summary
ROMWE has a rating of 3 stars from 2,126 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ROMWE most frequently mention good quality, free shipping and online shopping. ROMWE ranks 8th among Discount Clothing sites.
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The express shipping makes no difference. Express shipping means 2-3 days & it's been a week since I've ordered & I haven't gotten my clothing yet. Curious to see if my clothing is everything I ordered since they taking decades to send it to me! What is their customer service number?
I ordered many items from this site, and still didn't receive anything. They didn't even ship, it says they're still processing my orders. As I'm reading the reviews it seems like I'm gonna have to wait forever.
Hi dear,
Thank you for ordering from our website. We’re truly sorry for letting you down.
We cannot find any effective information through the order number you provided on the website. Please give us your correct order number that we can help you as soon as possible.
Normally it would take 3-7 business days for us to get the order ready for shipping, but if the items you ordered are in great demand, it would take longer for our suppliers to get them ready. We apologize for the delay.
Apologies again for all the trouble. Waiting for your reply.
I was, at first, unaware that it could take between 5-7 business days for my order to just be processed. I received an email saying that my order had shipped, but when I hit the "track" button, it gave me a tracking number and no website to track my package on.
Hi dear,
Thank you for ordering from our website. We’re truly sorry for letting you down.
We cannot find any effective information through checking the number you provided.
Please give us your correct order number that we can help you as soon as possible.
Waiting for your reply.
Placed a delivery on the 21st of June, delivery estimated ONE WEEK, it's the 1st of July and I wrote asking when to expect delivery, and they said they need a few more days to get everything ready, and still one of the items is not ready, and need couple more days to get it done. Prices are too high for the delivery service. You can get better offers on Bohoo or different other cheap shops, and probably the same quality
They really been very rude to me, hope to get my money back. WILL NEVER BUY AGAIN
Hi dear,
Thank you for ordering from our website. We’re truly sorry for letting you down.
You ordered on June 21. Yes, normally it would only take 3-7 business days for us to get the order ready for shipping, but if the items you ordered are in great demand, thus it took longer for our suppliers to get them ready. We are so sorry for that you cancel your order when we are processing the items. We have refunded to your credit card (The refund will be returned to your credit card within 15-20 business days).
You can get free shipping when the money you paid meet the standard. You can get more information through this linking. http://www.romwe.com/Free-Shipping-a-471.html
Apologies again for all the trouble
My poor Mum who is 84 ordered a dress for my sons wedding, she doesn't go out and ordered it on line. When it eventually arrived it was 2 sizes too small. They are offering a refund of 10%. She only has her pension and cannot afford to waste £100 on a dress. She now cant afford to buy another dress and has a dress which is the wrong size.
Unfortunately I hadn't read the reviews on here but if I had I wouldn't have ordered the dress.
They are a scam and I want to shut their website down so this doesn't happen to anyone else but not sure how to go about it.! I'm not giving up though so will keep trying. They are a disgrace and take money under false pretence.
Hi dear,
Thank you for ordering from our website. We’re truly sorry for letting you down.
We cannot find any effective information through the order number you provided on the website. Please give us your correct order number that we can help you as soon as possible.
The size of our items correspond to the size reference on our site. If the size of the items are quite different from the description we promoted on the website, please send us (our e-mail address is [email protected]) a few pictures of the measurements of the items you received, we would surely make this right for you. And if the facts are correct, we will arrange a refund for you certainly.
You can contact us if any problem. Please remember that you are our precious customer, we promise that your problems will be solved perfectly. Hope you can trust us again.
Apologies again for all the trouble.
Hey guys! My SECOND review on ROMWE.COM
----SOOOO CHEAP! For starters.
Ok so I bought a couple of t shirts, denim shorts, trackies, and the Camo hoodie dress
POINTS: Out of 10
QUALITY: 9/10- The red tshirt was supposed to have WHITE printing on it but (most likely due to postage handling) the writing is already peeling and red
SIZING: 10/10. Cos I order a size up. Normally a AU 10-12 which is around UK 38/ MEDIUM -I believe. Correct me if I'm wrong. But, I order LARGE and fits a lot better.
DELIVERY: 8/10. Like I said in my last post. Delivery is really FAST but, like I said don't bother tracking it cos the Delivery Service doesn't update status. AGAIN, says it was in transit in CHINA. But, I've received it once again. So yeah...
Order Number 2. For ROMWE.COM
I ordered three t-shirt dresses, one long sleeve, one sleeveless, one that was a t-shirt. They all fit great and are true to size expect the sleeveless one, it is like a swim suit cover up (extremely short) I also ordered sunglasses and they are durable, not flimsy. I ordered on a Thursday and it was there by the following Saturday, so just a week and two days. I will definitely order from here again!
They usually have amazing sales and pricing, also quick help via the online chat! Just becareful about sizing since it can vary from product to product
I recently just purchased an order from Romwe, and I have to say I'm pretty disappointed.
I was really excited to receive my order that I made from them, considering I have always had great luck ordering online and oversees (Showpo, Peppermayo, Saboskirt etc.)
I made this purchase in hopes to get a nice birthday outfit out of it, so I purchased multiple dresses thinking I would just choose the one I liked best. But when my order came in, everything I received looked absolutely nothing like it did in the photos, and the material for majority of the dresses felt and looked like bathing suit material and was so cheap! The zipper literally broke on one of the dresses as I was unzipping it before I had even gotten the chance to try it on!
The sizes were all over the place as well... I ordered everything a size larger than what I normally wear, just in case considering it was the first time I had ordered from this website, and I'm tall so length can sometimes be an issue. And they all fit differently! Some were much much smaller and shorter than they should have been for that size, and some were much larger and longer.
Plus, the shipping time was so misleading! I chose express shipping which stated 3-7 business days. But it took two weeks before it got here.
Considering how much I ordered, and everything turned out cheaply made and the all looked nothing like what the website advertised is unacceptable.
Hi dear,
Thank you for ordering from our website. We’re truly sorry for letting you down.
The size of our items correspond to the size reference on our site. If the size of the items are quite different from the description we promoted on the website, please send us（our e-mail address is [email protected]) a few pictures of the measurements of the items you received, we would surely make this right for you.
We have strict quality assurance before each product is packed and shipped, if the items are quite different from the description we promoted on the website, please send us a few pictures of the items you received, we would surely help you with the return and make this right for you.
You can contact us if any problem. Please remember that you are our precious customer, we promise that your problems will be solved perfectly. Hope you can trust us again.
Apologies again for all the trouble.
I love this website. They have the cutest clothes for affordable prices. Caroline helped me in the online chat and she was great.
I thought this site was very cute. I've wanted to order from here and made numerous carts until I finally brought clothing. The website says 3-7 days until shipments are processed and then they will be shipped out. Today, is 20 days since I have order my items and nothing has been shipped. I have written 2-3 customer service tickets all asking the status of my order, the only thing I've been told is that one dress that I ordered would be shipped at a later date because it is on back order. Why does it take 20 days or more to process 3 clothing items? I do not understand and I don't think in the near future after I receive this order, if I ever do, I will be ordering from this website again.
Hi dear,
Thank you for ordering from our website. We’re truly sorry for keeping you waiting.
Your 5 items have been shipped out on June 29. The tracking number is 963******3(we have sent it to your email box). You can get logistic information through this linking. http://www.dhl.com/en.html
The last one has been shipped out on July 1. The tracking number is 748999921******79575(we have sent it to your email box). You can get logistic information through this linking. http://www.fedex.com/us/
It normally updates the logistic information after 3-4 business days when the label created. That is to say, the logistic information will update after your package arrives in your country. Please understand it kindly.
Apologies for all the trouble and hope you will receive the order soon!
I ordered several items and was hoping to receive them by a certain date but only two items came early. I am very satisfied with the items. I also contacted customer service and asked about delivery and my other package saying it was shipped but no tracking number provided. Within 24 hours I have a tracking number and a link that works. It appears i will receive my other package on time as well. So far I am pleased with purchasing from Romwe.
My daughter directed me to this site (19) because I am a sexy senior (so I am told) and I love the vintage dresses you have. They are not only beautiful to look at but feel wonderful on too. When you are over 60 you want to look your best -- I can do just that with the clothes you offer. I am a young looking 60+ and I dress like a classic women. Romwe vintage has just the style that I love - style with an edge but sophisticated.
I wouldn't trust a company that never responds to their customers or their artists who upload designs. They have no customer service whatsoever from what I have experienced. I have been emailing them and have even left a voicemail to reply to my emails with some very simple questions that would just take a minute to answer. Its been two weeks now of me waiting for a response and I have received NOTHING. I am deleting all of my designs from their website because if this is how they treat their contributors I can't imagine how they treat the people who buy stuff from them that have issues or questions and concerns. Rage-OFF.
Hi dear,
Thank you for ordering from our website. We’re truly sorry for letting you down.
We apologize if our customer service team didn’t perform the way you hoped would.
As you mentioned that you ever contacted us before via email, could you please tell us which email address have you sent to? We need to confirm with you. You also can send us the screen shot of your email so that we can confirm with our colleagues. Please remember that you are our precious customer, we promise that your problems will be solved perfectly. Hope you can trust us again.
The delivery time differs from country to country. And it can also be affected by shipping mode, customs inspection, public holiday and so on.
Hope you can kindly understand.
Waiting for your reply.
I ordered on 22/06 and its still being processed. I asked a question on 25/06 asking about it yet no one replied. I'm really nervous since reviews are bad... Can someone tell me when its going to be shipped? It said 24h but its been more than 24h. Anyways customer service sucks.
Hi dear,
Thank you for ordering from our website. We’re truly sorry for keeping you waiting.
Your items have been shipped out today. Your tracking number is LM03******4CN(we have sent it to your email box). You can get logistic information through this linking. http://www.17track.net/en
You should know that after we shipped your package to the courier, the courier still need to transport the package to the post office. Therefore, the post office need a little time before updating the logistic information. Hope you can understand it kindly.
Apologies for all the trouble and hope you will receive the order soon!
Well I ordered a hoodie with Pockets... yes it had a hood and yes it had pockets... but the hood was sewn on back to front so when I wear it the pockets are on the back or if I wear the pockets at the front the hood is then on the front instead of the back. Photos available.
Hi dear,
Thank you for ordering from our website. We’re truly sorry for letting you down.
Our items correspond to the description on our site. If the the items are quite different from the description we promoted on the website, please send us（our e-mail address is [email protected]) a few pictures of the items you received, we would surely make this right for you.
Apologies again for all the trouble.
Their clothes are adorable! Especially the t shirts. This is definitely a good site to find unique shirts! :)
Anna was amazing! She helped me with my realty stupid questions without hesitation which made me feel guilty
April H. Looking for my order I placed 6/14. Is there any way someone from the company can give me a call to assist me in what's going on. I've read the previous reviews and from the looks of is I almost just want to cancel the entire order. Just go shopping at a local store. I did like the variety of styles you have but not sure if it's worth all the wait.
Hi dear,
Thank you for ordering from our website and truly sorry for keeping you waiting.
The items have been shipped out on June 27. The tracking number is 612999921404****94(we have sent it to your email box).
You can get logistic information through this linking. https://www.fedex.com/apps/fedextrack/
It normally updates the logistic information after 3-4 business days when the label created. That is to say, the logistic information will update after your package arrives in your country.
Please understand it kindly.
From the business
From Runway to Realway, Romwe aims to bring the top fast fashion into your days.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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Hi dear,
Thank you for ordering from our website. We’re truly sorry for keeping you waiting.
You can log in to My Orders and click on the order you need help with. From the detailed order page, you can easily request help by submitting a Customer Service ticket. We normally respond to all tickets within 1 working day. And, you can also contact us through the “Online Help” on the top of the site or click on “Contact Us” on the bottom of the site.
You ordered on June 27 including 13 items. Yes, normally it would only take 3-7 business days for us to get the order ready for shipping, but “Contrast Trimmed Rainbow Patch Crop T-shirt” you ordered is in great demand, thus it took longer for our suppliers to get it ready. The other items have been prepared well. We decide to ship the items have been prepared well first and ship the last one latter.We apologize for the delay. You can contact us if any problem.
Apologies again for the delay, hope you will receive the order soon!