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ROMWE Reviews Summary
ROMWE has a rating of 3 stars from 2,126 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ROMWE most frequently mention good quality, free shipping and online shopping. ROMWE ranks 8th among Discount Clothing sites.
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Its a great store and its dirt cheap with "good quality" but unfortunately the shipping is a hassle. For some people it takes days and for others it takes months, mine is still proccesing, i keep thinking "well its a big order" or "maybe theyve ran out of something and are waiting to restock it". I ordered mine on a sunday night@ around 10pm and now it is thurday morning and my stuff still seem to be proccesing. Just do not expect for your order to come quickly, maybe they can rush my order a bit, other then that its a great store (hopefully my items actually fit me)
If you're used to a small size... order a large! If you're used to a medium... order a LARGE. EVERYTHING WILL SHRINK.
My favorite order has been the boob shirt. I just wished ordered a size large.
My clothes have taken 2 months to get to me and it still has not arrived! I've been emailing them (or rather submitting tickets) and they kept saying my clothes were still processing/ were still in the warehouse then eventually my package was lost somehow before it even shipped. I finally got an email saying it has been shipped and I should receive it in 6-8 days, but who knows if I will receive it by then. I'm definitely bummed because the clothes online were really cute and cheap but the amount of time I have had to wait was ridiculous. Hopefully when I get my clothes I will actually like them! One good thing though was that they responded to the tickets (which is their way of communicating with customers) pretty fast.
Hi dear,
Thank you for ordering from our website. We’re truly sorry for keeping you waiting.
Yes, normally it would only take 3-7 business days for us to get the order ready for shipping, but the item you ordered is in great demand, thus it took longer for our suppliers to get it ready, we apologize for the delay. The process of changing items also takes a period of time.
The delivery time differs from country to country. And it can also be affected by shipping mode, customs inspection, public holiday and so on.
Hope you can kindly understand.
Apologize again for all the trouble.We never want to lose you friendly relationship with us. We want to give a $3 off coupon for the disappointment and inconvenience you’ve been through. The coupon requires no minimum purchase. We have sent the code to your email box.
Apologize again for all the trouble.
Hi dear,
Thank you for ordering from our site. We are truly sorry for keeping you waiting.
Your order was divided into two packages. Package one including 4 items has been shipped out on July 9. The tracking number is 61299992140437497218. Another package including one item has been shipped out on July 9. The tracking number is 748999921*********88(we have sent it to your email box). You can get logistic information through this linking. http://www.fedex.com/us/track/
It normally updates the logistic information after 3-4 business days when the label created. That is to say, the logistic information will update after your package arrives in your country. Please understand it kindly.
Apologize again for all the trouble.
Excellent service and customer service are so friendly. Product are very nice and came as what they describe :) thumbs up! Maybe can try to restock some items that is sold out? :P like back orders? Thanks :)
So searching on Pinterest I thought wow such cute clothes on Romwe for a cheaper price than Forever 21 or another small boutique. Wow I was horrified when I received my three pieces of crap, a jumper that was made out of spandex a boho top that was itchy and tight and a button down that was see through and cardboard like. The photos they use on the web are of other people's clothes such as a famous Blogger. I chatted with them prior to placing my order to verify where they were shipping from and the person I asked stated their NJ warehouse wrong they shipped from China and after ending the chat they asked me to give them a good rating I rated them how I liked. It was my fault for falling for this scheme. Just don't purchase from them save your money and spend a little more on better fabrics and quality! Lesson learned
Hi dear,
Thank you for ordering from our website. We’re truly sorry for letting you down.
We cannot find any effective information through checking the order number you provided. Please give us your correct order number that we can help you as soon as possible.
The size of our items correspond to the size reference on our site. If the size of the items are quite different from the description we promoted on the website, please send us (our e-mail address is [email protected]) a few pictures of the measurements of the items you received, we would surely make this right for you.
We have strict quality assurance before each product is packed and shipped, if the items are quite different from the description we promoted on the website, please send us a few pictures of the items you received, we would surely help you with the return and make this right for you.
Apologies again for all the trouble.
I ordered from here before and the clothing I received were on point. Except for one item which didn't go my way &. They wouldn't refund me... therefore I had to sell for myself. I wasn't too happy with that. This time I checked out all my resources to make sure I have the intended product that I want in the way it looked in the given photos on the site. Customer service was helpful, but I agree with shipping. I wish it didn't take a decade to receive an item that you want. I would appreciate that more!
Couldn't believe how affordable these clothes are!
When i started scrolling through the pages i immediately put as much as i could onto my cart, they are so cute! These clothes are outfits you could find on tumblr and instagram models but for such a low price. I'm so glad i decided to take a look into their website, will definitely buy again from them, so excited to receive my items!
I needed help with something on the website and I spoke to Caroline and she was a lot of help. There is a lot of great things on this website. I recommend it.
AMAZING. I have just ordered my first items from this website and couldn't be more pleased. Customer Service was amazing before I even checked out! Their online chat was extremely helpful for any questions you may have. Will be defiantly shopping here soon!
The shipping was a bit slow, but I am overall pleased with the results. The prices are amazing, and so cheap, and you get what you payed for. A shirt I bought was a bit thin, but it was $5.99 so I'm pretty satisfied.
I made a fairly large order on July 1,2016 and got express shipping. It's been 4 days and my order is still processing, and I was told when I submitted my ticket that "they need time to prepare the items together to save money on shipping." I've ordered from SheIn multiple times in the past, which is a similar wholesale clothing store, and I've never had an issue with them shipping out separate packages as the items become available. I'm very excited to get my items and was hoping they could provide me with a ballpark estimate as to when the items will ship.
Hi dear,
Thank you for ordering from our site. We are truly sorry for keeping you waiting.
You placed on July 2 including 9 items. Normally it would take 3-7 business days for us to get the order ready for shipping, but the “White Collarless Letter Casual T-shirt” you ordered happened to be in great demand. Therefore, it would take longer for our suppliers to get it ready, we apologize for the delay.
Your other items have been divided into two packages. One package including 8 items has been shipped out on July 8. The tracking number is 382******5(we have sent it to your email address). Another package including one item has been shipped out on July 8. The tracking number is 55******510(we have sent it to your email address). You can get logistic information through this linking. http://www.dhl.com/en.html
Apologize again for all the trouble.
Today I have talked with Lily during online chat, and she helped immediately a lot! She knew exactly what I am asking for and how to help me! I wish all shops had such a great costumer service!
After ordering from this website, I was nervous due to the reviews I read online. Just got my order, on time, and was very happy with it! Ordered a bunch of cute things. The material isn't cheap, and everything looked like the photos! The only negative I have to say was I ordered a medium in shorts and the size chart said that was a US size 10-14 I believe. I'm a size 10 or 12 and they wouldn't even go on lol. But other than that, I do recommend this site.
This website is AWESOME. Clothes are super affordable, customer service is great, I couldn't stop being on this site for hours! I don't care for the wait on the clothes, as long as they're good quality for the good prices they offer, I'm completely fine! I will be shopping from here again!
Ordered my clothing and jewlery 1 month ago still hasn't arrived. My friend ordered clothing at the same time and she received hers 2 weeks ago. Also there was false advertising with the 60% sale they had when I was shopping where I didn't get the 60% off.
Hi dear,
Thank you for ordering from our website. We’re truly sorry for keeping you waiting.
We are sorry for confusing you. The coupon is based on the original price of each item. If the item is on sale and has a larger discount than the coupon discount, then it cannot enjoy the coupon discount any more. You have got the biggest discount.
We checked the logistic information and it shows that the package arrived at facility in destination country on June 24. Please contact the local post office for help. Please let us know if you find your package or not. Please reply us as soon as possible.
Apologizes again for all the trouble. Waiting for your reply.
I placed an order in on Thursday for 4 items & have only had the receipt emailed to me that day. It's now Sunday & I sent them an email regarding the fact that I haven't received any updates & my order still says it's processing even though the money was paid like it was nothing. I didn't pay for bad customer service, & it seems like here is the only place you actually get a reply back..
Hi dear,
Thank you for ordering from our website. We’re truly sorry for keeping you waiting.
You ordered on July 1 including 4 items. Normally it would take 3-7 business days for us to get the order ready for shipping, and “Contrast Trimmed Rainbow Patch Crop T-shirt” you ordered is in great demand, thus it took longer for our suppliers to get it ready.
The other items have been prepared well. We apologize for the delay. We will ship them out as soon as possible after the t-shirt was prepare well. You can contact us if any problem.
Apologies again for the delay, hope you will receive the order soon!
I've ordered 4 garments from the site and after reading the reviews I decided to cancel the order. Nothing was shipped or anything so I should be receiving my money back no problem. I sent in the $#*!ing ticket and two days later still no reply. ROMWE has 12 hours to reply to me with a 3-5 day max. Before my money hits my account or else all hell will break loose and I'm not $#*!ing playing.
Hi dear,
Thank you for ordering from our website. We’re truly sorry for letting you down.
We apologize if our customer service team didn’t perform the way you hoped would. We apologize for all the disappointment and inconvenience you’ve been through.
Your order including 4 items has been prepared well. We are so sorry that you want to cancel your order when we are busy for shipping out your items. We have refunded to your credit card(The refund will be returned to your credit card within 15-20 business days).
Apologizes again for all the trouble. Waiting for your reply.
From the business
From Runway to Realway, Romwe aims to bring the top fast fashion into your days.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi dear,
Thank you for ordering from our website. We’re truly sorry for letting you down.
The size of our items correspond to the size reference on our site. If the size of the items are quite different from the description we promoted on the website, please send us (our e-mail address is [email protected]) a few pictures of the measurements of the items you received, we would surely make this right for you.
Apologize again for all the trouble.