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ROMWE Reviews Summary
ROMWE has a rating of 3 stars from 2,126 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ROMWE most frequently mention good quality, free shipping and online shopping. ROMWE ranks 8th among Discount Clothing sites.
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I ordered a large in 3 three items and the fit is for someone of a size 2. Do not order anything from this site if you have a normal bust! All the material is very cheap and nothing of what I ordered resembles the photos. One shirt said it was chiffon but it looked like paper!
Buyer beware!
I ordered from your website two days ago and I cancelled my order straight away. I submitted a cancellation ticket like your FAQ says to do but I still have not received any replies. It has been over 24 hours and your website says that you would respond within 24 hours. I want a full refund of my order before it starts processing.
Hi dear,
Thank you for ordering from our site. We’re truly sorry for letting you down.
We apologize for all the disappointment and inconvenience you’ve been through, and we’re doing the best we can to make everything easier for our customers because we know there’s still a lot for us to improve.
We have canceled this order for you and refunded to your credit card. The process of refund usually takes 15-20 business days. Hope you can understand it kindly.
Apologies again for all the trouble. You can contact us if any problem.
I'm going on a vacation in a few days and I'm worried that my order won't get to me on time due to the reviews people give saying that takes a month
I ordered just over £80 worth of items as they all looked low price and who doesn't love a good bargain. But wow you certainly get what you pay for. I am not even joking when I say this is THE worst company I have ever ordered from.
First of all the order arrived late, well past the 5-7 working days.
When the parcel FINALLY did arrive I was so so disappointed. All of the items were described as cotton or some other stretchy material, being a woman with large breasts, obviously the type of material I need. Every single item came and it was a satin material, stiff, couldn't even get them over my chest. The only thing that did seem to fit was a pink casual dress, which looked nothing like the image on the website and made me look like I was sporting a bed sheet.
I genuinely do not believe the company will give me my money back when sending the FULL order back, as everything else seems to be dodgy eg. Shipping, none of the items being (or looking) how they are on the website and the fact they have no phone line?
Overall I waited over two weeks for satin rubbish and bed sheets to arrive. Livid and 80 quid down.
Hi dear,
Thank you for ordering from our site. We’re truly sorry for letting you down.
We apologize for all the disappointment and inconvenience you’ve been through, and we’re doing the best we can to make everything easier for our customers because we know there’s still a lot for us to improve.
The size of our items corresponds to the size reference on our site.We have strict quality assurance before each product is packed and shipped If the size and quality of the items are quite different from the description we promoted on the website, please send us (our e-mail address is [email protected]) a few pictures of the items you received, we would surely make this right for you.
Our customer service have given you the returned address. We will refund you after we received the returned items. Hope you understand it kindly.
Apologies again for all the trouble. You can contact us if any problem.
The Online Chat Operator was very helpful and patient with my questions. Romwe is one of my favorite online stores to shop at!
The online operators were amazing! I received my information needed right away through live chat. They were extremely helpful and quick to reply.
I ordered a few items a couple days ago and it still says processing. How long is this "processing" going to take?
Hi dear,
Thank you for ordering from our site. We are truly sorry for keeping you waiting.
You placed on July 15 including 6 items. It normally takes 3-7 business days for us to get the order ready for shipping. Therefore, we shipped out your items on July 18. The tracking number is 6129999214*********8(we have sent it to your email box). You can get logistic information through this linking. http://www.fedex.com/us/
It normally updates the logistic information after 3-4 business days when the label created. That is to say, the logistic information will update after your package arrives in your country. Please understand it kindly.
Apologies for all the trouble and hope you will receive the order soon!
Ticket ID: *******
Order Number: RWAYH*******
Order Date: 2016-07-17 13:09:02
I've been trying to cancel my order immediately, I actually canceled as soon as I placed the order. Shown above is all my order details. Money was taken out of my account and the order is still processing, I've already left a ticket stating to cancel, and a few emails for this order and I've yet to receive a reply. I would hate to get the bank involved so I'd hope this can be handled fast and efficiently.
Thank you.
Hi dear,
Thank you for ordering from our website. We’re truly sorry for letting you down.
We apologize if our customer service team didn’t perform the way you hoped would.
We checked the ticket number, our customer service have replied you.
We have canceled this order for you and refunded to your credit card. The process of refund usually takes 15-20 business days. Hope you can understand it kindly.
Apologies again for all the trouble. You can contact us if any problem.
After waiting almost a month for my order, I have received my clothing today. Whilst this was very frustrating, I am very happy with the actual clothes and found them to be accurately described. Therefore I would recommend that you order from this site, as long as you are prepared for the lengthy waiting time and allow for this. However a few of the items are not my style (nothing is wrong with them) and wish to return them. I have contacted romwe directly and asked how to go about this, so will update this review on how easy it was to return the clothing (I have had them less than one day and they are all in perfect condition in the original packaging) and how quickly my money was refunded into my account.
Hi dear,
Thank you for ordering from our site. We are truly sorry for keeping you waiting.
We apologize for all the disappointment and inconvenience you’ve been through, and we’re doing the best we can to make everything easier for our customers because we know there’s still a lot for us to improve.
You placed on July 7 including 25 items. It normally takes 3-7 business days for us to get the order ready for shipping, but if the items you ordered are in great demand, it will take longer for our suppliers to get it ready, we apologize for the delay.
Your items have been prepared well. We will ship out your items within 2 business days.
Apologies again for the delay, hope you will receive the order soon!
I loved this store so much. Will definitely buy from here again
I sent back the clothing items I did not want to the address they provided for me, which was a "Suite", definitely not a warehouse. I also had to pay for the return shipping. And Romwe has still not sent me my refund! This is not okay and I am very unhappy. I will definitely not be ordering from them again.
Hi dear,
Thank you for ordering from our website. We’re truly sorry for letting you down.
We cannot find any effective information through the order number you provided. Please give us your correct order number that we can help you as soon as possible.
The size of our items corresponds to the size reference on our site.We have strict quality assurance before each product is packed and shipped If the size and quality of the items are quite different from the description we promoted on the website, please send us (our e-mail address is [email protected]) a few pictures of the items you received, we would surely make this right for you.
You have to pay for the return shipping fee. If there was an error on SheIn's part (such as incorrect item, size, or color), we will give free return label or cash compensation.
Apologies again foe all the trouble. Waiting for your reply.
So in a few days i am going on vacation and i needed a new bathing suit, Romwe had some cute bathing suits so i Bought them, The thing is Its taking FOREVER to get here. And it was Under 24hr shipping all of the products i bought. But i went to the tracker this morning and all it says 1 pieces. Does that mean I only have one Thing because if it is You guys need to Send all MY clothes over Asap. All i got was 2 bathing suits Under 24Hrs and A necklace. So please hurry and send my stuff.
Hi dear,
Thank you for ordering from our website, we are truly sorry for keeping you waiting.
Your order has been shipped out on July 14. The tracking number is 48******91(we have sent it to your email box). You can get logistic information through this linking. http://www.dhl.com/en.html
Apologies for all the trouble and hope you will receive the order soon!
Had a order of 5 items one order was the denim jacket I'm keeping that very cute Then ordered two Active Wear Sets There Okay a lil baggy but I'm keeping hopefully they shrink, then I order two high waist denim very dissapointed I'm only a size 3 and they didn't fit plus one Was Damaged. I feel like I wasted my money i was really looking forward to these items! So dissapointed really had my hopes down
Hi dear,
Thank you for ordering from our website. We’re truly sorry for letting you down.
The size of our items corresponds to the size reference on our site. If the size of the items are quite different from the description we promoted on the website, please send us（our e-mail address is [email protected]) a few pictures of the measurements of the items you received, we would surely make this right for you.
Our customer service have replied you and given you the returned address. We will refunded you after we received the returned items. Hope you can understand it kindly.
Apologies again for all the trouble.
I love the website great lay out but why does it say ships 24hr because it doesn't why don't you just Put "It's not going to get here in that time." It takes ages for them to arrive so if your getting clothes from here make sure to order them 1 month before you want to wear them. They really do take so long.
Hi dear,
Thank you for ordering from our website. We’re truly sorry for letting you down.
We cannot find any effective information through the order number you provided. Please give us (our e-mail address is [email protected]) your correct order number or email address you registered on our website that we can help you as soon as possible.
The delivery time differs from country to country. And it can also be affected by shipping mode, customs inspection, public holiday and so on.
Hope you can kindly understand.
Waiting for your reply.
Placed an order just 12 days ago and received my order promptly. As an affiliate of SheIn, they never disappoint. Loved every item and was actually able to get in contact with their customer service, although it does take 1 business day for a reply so patience is a virtue. Definitely buying again, I'm impressed.
My order says shipped and delivered to address and still haven´t received anything
Hi dear,
Thank you for ordering from our website. We’re truly sorry for keeping you waiting.
You ordered on July 8 including one item. We shipped out it on July 9. The delivery time takes 6-8 business days usually.
We have checked the logistic information and it shows that your items have been delivered on July 13. Have you received it?
Apologies again for all the trouble. You can contact us if any problem.
They sent it as express shipping even though I did not choose that option, charged me $30USD extra for this and then only refunded $10USD after multiple complaints! Rip-off and the worst customer service
Hi dear,
Thank you for ordering from our website. We’re truly sorry for letting you down. And we apologize if our customer service team didn’t perform the way you hoped would.
The custom tax costs you 28.25 CAD(21.73USD). We have refunded to your Wallet (the money of your wallet can be used for shopping on our site and also can be withdrew to your credit card). You can check it later.
Apologies again for all the trouble. You can contact us if any problem.
Almost a month now since ordering, yday my goods were out for delivery, didnt get them, I check this morning & it says theyve been returned to shipper wtf!
Hi dear,
Thank you for ordering from our website. We’re truly sorry for keeping you waiting.
We can not get any effective information through the order number you provided. Please give us (our e-mail address is [email protected]) your correct order number as soon as possible that we can help you.
Yes, normally it would only take 3-7 business days for us to get the order ready for shipping, but if the items you ordered are in great demand, it would take longer for our suppliers to get it ready, we apologize for the delay.
Apologies again for all the trouble. Waiting for your reply.
From my first time looking through Romwe till now, it's always been extremely easy to navigate through and find exactly what you're looking for. There are filters that can help find items in your price range or style. Easy to add to cart, check on your orders, and pay. Over all, this site it just great in general.
Don't do it. I ordered a medium and can't even pull it up over my thighs and it even has an elastic waist band around the back of the skirt. I usually wear a 4/6 and it's probably a size 0/2 and it took 20 days for me to get it. If I could give it 0 stars I would for sure.
Hi dear,
Thank you for ordering from our website. We’re truly sorry for letting you down.
The size of our items corresponds to the size reference on our site. If the size and of the items is quite different from the description we promoted on the website, please send us (our e-mail address is [email protected]) a few pictures of the measurements of the items you received, we would surely make this right for you.
Please reply us as soon as possible. Apologies again for all the trouble
From the business
From Runway to Realway, Romwe aims to bring the top fast fashion into your days.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi dear,
Thank you for ordering from our website. We’re truly sorry for letting you down.
We cannot find any effective information through the order number you provided. Please send us your correct order or the email address you registered on our website.
The size of our items correspond to the size reference on our site. We have strict quality assurance before each product is packed and shipped. If the size and quality of the items are quite different from the description we promoted on the website, please send us (our e-mail address is [email protected]) a few pictures of the items you received, we would surely make this right for you.
Apologies again for all the trouble. Waiting for your reply.