On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
ROMWE Reviews Summary
ROMWE has a rating of 3 stars from 2,126 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ROMWE most frequently mention good quality, free shipping and online shopping. ROMWE ranks 8th among Discount Clothing sites.
We monitor reviews for authenticity
Alright so I placed an order on the 25th of July on the 1st of August it got shipped and I was told my shipment will come in 5 to 20 business days... I just wanted to know will I really Have to wait that long? I was really hoping I would have them before school started. And if it takes up to 20 business days it will be to late.
I ordered some things from this site just 2 days ago, Aug 2 worth about 330 dollars and I received a mail this morning saying i have to send a picture of my credit card and my ID. I don't understand why I have to send a photo of my credit card and ID especially when the said amount has already been deducted from my account. I buy stuffs online with my card and I have never had to send a picture of my card before. Please explain this cos I don't get it.
Hi dear,
Thank you for ordering from our website, we are truly sorry for keeping you waiting.
To avoid unauthorized transactions and ensure the payment security, we ask for the photo of your order payment credit card(last four numbers and card holder’s name) and the photo of credit card holder’s personal ID or passport or drive license.(show us the name). Hope you can kindly understand it.
Three of your items are still processing and the others have been prepared well. We will ship out your items as soon as possible after the last three items were prepared well.
Apologies again for all the trouble. Hope you can receive your items as soon as possible.
First time shopping on this site really love the clothes just wondering when I will receive my items on one jumper it says it will be shipped in 24 hours, I ordered it yesterday just wondering how long it takes to get to Northern Ireland :)
Hi dear,
Thank you for ordering from our website. We’re truly sorry for keeping you waiting.
Sorry for that we cannot find any effective information through the order number you provided. Please send us (our e-mail address is [email protected]) your correct order number or the email address you registered on our website that we can help you as soon as possible.
Yes, normally it would only take 3-7 business days for us to get the order ready for shipping, but if the items you ordered happened to be in great demand, and not all of your items belong to ‘ships in 24hrs’. It will take longer for our suppliers to get it ready, we apologize for the delay.
Apologies again for all the trouble. Waiting for your reply.
Hi, I've placed an order on here 2 days ago... I have just checked and I have typed in all my address details correctly except for the postal code (zip code) tried to change it before my order gets shipped to the wrong address... Only I don't know how to? Please HELP!
Hi dear,
Thank you for ordering from our site.
Our customer have helped you correct your address. Please do not worry. We have sent the correct address to your email box, you can check it later.
Your items have been prepared well. We will ship out them as soon as possible.
Apologies again for all the trouble. You can contact us if any problem.
I always like to view situations in a positive way, but I am becoming slowly more and more aware of the time my package is taking to be shipped, I spent a lot of money on my order and feel as though delivery times should not be specified if they cannot be met, since ordering from ROMWE I have been reading reviews and becoming more and more doubtful of the website, I immediately felt let down by the company when I wasn't given my 60% off at checkout in which I was promised for my first time purchasing in total I think I got just over a pound off which did make me slightly concious of proceeding the order but was in the love with my choice of clothes and felt like I deserved some summer clothes for my upcoming holiday for the end of this week (yet did have to remove a lot of items from my basket due to it not being affordable without the 60% off), although it's looking as though I won't be receiving this delivery in time for that which I am incredibly disappointed about, I feel as though the whole website was too good to be true and my order is still being 'processed', I don't like feeling as though I've wasted my money when I could have ordered from a more reliable shop in which I've used before and know I can rely on them to get my delivery here on time, just have my fingers crossed my package arrives soon and the clothes fit.
Hi dear,
Thank you for ordering from our site. We are truly sorry for letting you down.
We are sorry for confusing you. The coupon is based on the original price of each item. If the item is on sale and has a larger discount than the coupon discount, then it cannot enjoy the coupon discount any more.
You placed on July 27 including 9 items. It usually takes 3-7 business days for us to get the order ready for shipping. Therefore, we shipped out your items on August 4. The tracking number is 612******540(we have sent it to your email box). You can get logistic information through this linking. https://gls-group.eu
You should know that after we shipped your package to the courier, the courier still need to transport the package to the post office. Therefore, the post office need a little time before updating the logistic information. Hope you can understand it kindly.
Apologies for all the trouble and hope you will receive the order soon!
I placed my order over a week ago and it still hasn't arrived. I needed the clothes for school but obviously it's too late. Why does it take so long to ship. I will not change the stars until my package has arrived.
Hi dear,
Thank you for ordering from our website and truly sorry for keeping you waiting.
You placed on August 1 including 6 items. It takes 3-7 business days for us to get the order ready for shipping. Now, your items have been prepared well. We will ship out them within 2 business days.
Apologies again for the delay, hope you will receive the order soon!
The page is easy to understand, they always give you info about tracking. It is easy, safe and they have pretty clothes
Stephanie answered my questions and quickly. Thank you, Stephanie.
Please do not trust Romwe and make the same mistake I did. I ordered three tops, a romper, a pair of jean shorts, and a stick-on bra. I measured my size according to what it said to do on the app. I am a relatively small person but these clothes don't fit on me! I am normally a size 2 and can't even get the shorts fully on. The shirts are a terrible, see-through material and skin tight (basically crop-tops, though they were not advertised as such). The romper is see-through as well and truly unfit to wear. The stick-on bra is the only thing that's useable, but even that is a stretch because of the bad material it's made out of. I would like to get a refund for what I paid; what I was delivered is NOT what I was led to believe what I ordered. Please have a Romwe representative contact me about a refund.
I just placed my first order. Super cute clothes at affordable prices. Has the latest trend. Very helpful customer service. Hopefully i recieve my order soona and the clothes fit me right.
I ordered 4 items, which took them over 10 days to process, and just received the clothing today. A friend also ordered several items and just received them a few days ago. I was very excited to finally be getting my clothes. Until I touched them. They feel so cheap. That wouldn't be an issue, because they were cheap, if they fit. Only one item out of 4 fit me even though I ordered the correct size according to their size chart and measured myself several times as well as getting measured by a seamstress. The coat barely fit over my shoulders and doesn't come close to buttoning even though it should have been roomy acording to their size chart. It also felt very cheap. The pull over sweater wasn't even long enough for my torso despite it being the largest size, which is normally too long for me, and had a weird foamy texture. The white slouchy off the shoulder shirt was very tight and not off the shoulder at all. The item that does fit is cute, feels worse and heavier than expected but it fits.
My friend had the same experience as me and we both plan on returning items.
If you're very thin with a small bust it might work but I'm average, plus sized clothing is way big on me, with a medium to large bust and it didnt work. Don't trust their size chart too much.
Their customer service was decent, got back to me in about a day, they're busy I understand that, and were polite.
Hi dear,
Thank you for ordering from our website. We’re truly sorry for letting you down.
The size of our items correspond to the size reference on our site. If the size of the items are quite different from the description we promoted on the website, please send us (our e-mail address is [email protected]) a few pictures of the measurements of the items you received, we would surely make this right for you.
We have strict quality assurance before each product is packed and shipped, if the items are quite different from the description we promoted on the website, please send us a few pictures of the items you received, we would surely help you with the return and make this right for you.
Apologies again for all the trouble. Waiting for your reply.
I ordered a decent amount of clothing - all that were supposed to be shipped in " 24 hours " except for 1 article. I contacted romwe and the customer service told me that yes, my shipment would go faster if I canceled that article. She told me it would we 12-24 hours. I then spoke with someone yesterday and they told me 3 days. I po led express shipping to have it here for a particular date and the customer service basically told me to cancel my order because I would not get it on time. The clothing is super cute but extremely disappointed in how long it is taking to " process ". The 24 hour option does not work - do not depend on it.
Hi dear,
Thank you for ordering from our website, we are truly sorry for keeping you waiting.
You placed on July 23 including 15 items. Normally it takes 3-7 business days for us to get the order ready for shipping, but the items you ordered happened to be in great demand and not all the items you ordered belong to ‘ships in 24hrs’. Therefore, it took longer for our suppliers to get it ready, we apologize for the delay. Hope you can kindly understand it.
After you cancel the unprepared item, Your items have been packaged well. We will ship out your items within 2 business days. You can contact us if any problem.
Apologize again for all the trouble.We never want to lose you friendly relationship with us. We want to give a $2 off coupon for your next purchase, the coupon requires no minimum purchase. We have sent the code to your email box.
Order wasn't even dispatched after 12 days. Had to cancel it because it wouldn't be here in time for my holiday. Then had to pay to get replacement items from another retailer. Their response time of 1 day is too slow. Have now been told that my refund will be with me within a month! So basically they have my money, which took them minutes to retrieve from my account when I ordered, and will have had it for 40 DAYS! For items which I never even received! It's a joke!
Hi dear,
Thank you for ordering from our website. We’re truly sorry for letting you down.
It normally takes 3-7 business days for us to get the order ready for shipping, but if the items you ordered are in great demand, it will take longer for our suppliers to get it ready, we apologize for the delay.
We are truly sorry for that you cancel your order when we ware processing for you. We have refunded to your credit card. The process usually takes 15-20 business days. Hope you can kindly understand it.
Apologies again for all the trouble. You can contact us if any problem.
I ordered 7 items from Romwe, expecting to get them in 2 weeks, but 10 days later they responded that one of the item in my order is sold out. Which is passed their packing and shipping policy.
Then I tried to track my ordering realizing it's product is being shipped from China, which I was really surprised. If I knew I wouldn't have order from this site. Anything ordered online from China are cheap, bad and small material.
Until today I still haven't received my order, and it has been over a month.
Will never purchase from them again nor would I recommend them to.
Hi dear,
Thank you for ordering from our site. We are truly sorry for keeping you waiting.
We cannot find any effective information through the order number you provided.
Please send us your correct order number or the email address you registered on our website that we can help you as soon as possible.
Normally it takes 3-7 business days for us to get the order ready for shipping, but if the items you ordered are in great demand, it will take longer for our suppliers to get it ready, we apologize for the delay.
The size of our items correspond to the size reference on our site. We have strict quality assurance before each product is packed and shipped. If the size and quality of the items are quite different from the description we promoted on the website, please send us (our e-mail address is [email protected]) a few pictures of the measurements of the items you received, we would surely make this right for you.
Apologies again for all the trouble. Waiting for your reply.
I recently found romwe.com, and I'm absolutely in love with the types of clothing they sell! They sell teen oriented clothing in all types of variety. 10/10, would shop here again.
Ok first off I am a petite girl and the clothes fit my perfectly... but for those of you who are not petite its HONG KONG! A PLACE WHERE CLOTHING SIZES ARE KNOWN TO BE SMALL SO STOP COMPLAINING ABOUT SIZE WHEN IF YOU HAD DONE THE LEAST BIT OF RESEARCH YOU WOULD KNOW THIS!
Had a question about discount and an online operator answered right away
I ordered clothes during a sale and attempted to put the first time customer discount on it. However, Romwe says you have the discount without telling you it doesn't apply to sale items! I IMMEDIATELY cancelled my order after my total came out to three times what I was expecting. It's been a full 24 hours and some and they hadn't responded to my ticket. It seems funny that it takes them only a second to TAKE your money, but when it comes to returns they're suddenly silent! They instead sent me an email the next day saying that the clothes I had cancelled were being shipped! Why would they be shipped if I cancelled the order right after ordering? It's most likely so that they can ship the clothing and deny me my return when they FINALLY decide to respond to my ticket. I'd hate to get the bank involved, but I will if I do not get a response in the next 24 hours. DISHONEST AND HORRENDOUS CUSTOMER SERVICE!
Hi dear,
Thank you for ordering from our website. We’re truly sorry for letting you down. And we apologize if our customer service team didn’t perform the way you hoped would.
Two of your items have been shipped out. The tracking number is 748999921*********86(we have sent it to your email box). You can get the logistic information through this linking. http://www.fedex.com/us/
If you do not need the two items, you can return them to us and we will give you the return label. The other items have prepared well. Do you need us to cancel them or ship out them? Please reply us as soon as possible.
Apologies again for all the trouble. Waiting for your reply.
From the business
From Runway to Realway, Romwe aims to bring the top fast fashion into your days.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi dear,
Thank you for ordering from our website, we are truly sorry for keeping you waiting.
We shipped out your 10 items on July 31. The tracking number is 61299992*********275(we have send it to your email box). You can get logistic information though this linking. http://www.fedex.com/us/
It normally updates the logistic information after 3-4 business days when the label created. That is to say, the logistic information will update after your package arrives in your country. Please understand it kindly.
The delivery time usually takes 6-8 business days. Please do not worry.
Apologies for all the trouble and hope you will receive the order soon!