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ROMWE Reviews Summary
ROMWE has a rating of 3 stars from 2,126 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ROMWE most frequently mention good quality, free shipping and online shopping. ROMWE ranks 8th among Discount Clothing sites.
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Some of their clothes says it'll ship in 24 hours, but all of my clothes just says "processing"
I ordered from romwe for back to school clothes all the things i ordered said they would be shipped within 24 hours and its been 3 days now and it the tenth of august and my school fifteenth of august and i was wondering if there was anyway of speeding the process up because of some of the reviews i have read said that they dont get to until months later so please if there is anyway i could get it before the fifteenth i would be so greatful
Hi dear,
Thank you for ordering from our website. We’re truly sorry for keeping you waiting.
Normally it takes 3-7 business days for us to get the order ready for shipping if not all your items belong to ‘ships in 24hrs’. Order RWYPZ28812 was placed on August 10 including 8 items. The “Black Love Gesture Print T-shirt” and “Blue Ombre Hooded Dip Hem Sweatshirt” are in processing. Other items have been prepared well. Please wait a few more days that we can ship all of your items together.
Order RWYYK28793 including 9 items have been shipped on August 10. The tracking number is SIS16******05. You can get the logistic information through this linking. http://www.dhl.com/en.html
You should know that after we shipped your package to the courier, the courier still need to transport the package to the post office. Therefore, the post office need a little time before updating the logistic information. Hope you can understand it kindly.
Apologies again for the delay, hope you will receive the order soon!
They have the greatest clothing. It's cheap, it's great quality. It's ships quite quickly. I really recommend this site.
I ordered a huge order about 4 or 5 days ago and I just checked on it today and it still says processing. Mind you I selected items that promised to ship within 24 hours and received express shipping. Everything I ordered from the site was for back to school and school starts next week. I don't know what to do if I don't receive the items by then because I also ordered a backpack. I am confused, worried, and a bit angered as of now.
So I got my items from Romwe some things I did like and some I didn't the sizes were a little bit bigger than expected but I just wanted to see if it wasn't a scam which it is not but it is a hit or miss with this site and you get what you paid for
Hi dear,
Thank you for ordering from our website and truly sorry for keeping you waiting.
You placed on August 2 including 5 items. The processing usually takes 3-7 business days. Therefore, we shipped out your items on August 8. The tracking number is 6129999*********5353(we have sent it to your email box). You can get logistic information through this linking. http://www.fedex.com/us/
It normally updates the logistic information after 7 business days when the label created. That is to say, the logistic information will update after your package arrives in your country. Please understand it kindly.
Apologies for all the trouble and hope you will receive the order soon!
I love romwe so much ah, all their clothes are super cute and the prices are amazing. I'm currently working through issues on my payment for an order i'm trying to make, but other than that the other two items I've ordered in the past arrived and are both what I expected. I highly recommend!
Romwe is great! The prices are so super cheap but from what I have seen from my friends that have ordered, the quality is top notch! The customer service is also really helpful and super quick. The responses are instant and very efficient and helpful. There is so much choice and website is really easy to navigate. There's also lots of different offers on which is awesome too!
All the items are so quirky and different to most places, I know that this is going to become my favourite shopping destination! :D
I have ordered a backpack for my next school year after my friend had bought one from this website. They have cute & fashinable clothing for an amazing deal!
Finds it absolutely stupid how they don't have a phone number to contact them at, and you have to submit a ticket in order to talk to them about an order, which probably won't even be answered. Totally scam! Out $200 now, cause it's impossible to contact them. Besides probably on here. But they told me that they haven't received any payment from me (even if it shows on my banking that the money did go to romwe) only after they tried to make me send them an additional $25 and I started to question why. I want my money back! Or Atleast the clothes!
Hi dear,
We have checked your account and found that you placed 3 orders on our website totally. Order RWZPY28712 was placed on July 22 including 2 items. Order RWYLX28704 and RWYKK28704 were placed on July 20 including 3 items. All of your items are still unpaid. And we never ask our our customers to pay more money after they have finished their purchase.
Our customer service will contact you to get more details about this problem. You can check your email box later.
Apologies again for all the trouble. Waiting for your reply.
The website is so easy to use, the costumer service got back to me right away with helpful information. I would definitely order from the website again.
After posting my review I received news from romwe.com rep. I was happy to hear my items are on the way. Yippee I want to thank romwe.com for getting back to me in 24 hrs. I wrote to them on facebook and made a ticket on their site and guess what they responded to me on both. So I'm happy so far will write another review once I receive my clothing I will let u know how they look. :)
Hi dear,
Thank you for ordering from our website. We’re truly sorry for keeping you waiting.
You placed on August 4 including 9 items. It usually takes 3-7 business days for us to get the order ready for shipping. Now, your items have been prepared well. We will ship out them as soon as possible.
If you cannot find your order on your ROMWE account, please send us the screen shot about this problem. Waiting for your reply.
Apologies again for the delay, hope you will receive the order soon!
Funny and cute shirts, excellent sunglasses, great shoes, great shipping information. Loved it.
My order got sent to the wrong address somewhere in New Jersey. When the billing information had our address in it. We didn't put the NJ address either. I used the tracking option and it said that my order had arrived at the address in NJ. Very annoyed.
Hi dear,
Thank you for ordering from our website. We’re truly sorry for keeping you waiting.
We shipped out your items on August 1. The tracking number is 61299992*********752(we have sent it to your email box). You can get logistic information through this linking. http://www.fedex.com/us/ We do not deliver to a wrong address. The address is correct. You can check it later. The estimate time is on August 12. You will receive your items very soon.
Apologies again for the delay, hope you will receive the order soon!
As long as this order goes well, I will be happy. However, the whole "summer rhapsody 60% off" special and the "first time user 60%" coupon are a little misleading. I was under the impression that the first time was additional to the summer rhapsody.
I discovered Romwe through YouTube and decided to try it out, I have ordered 3 orders with them and have been satisfied with the service! I love my dress and two piece outfit both are good quality and are so cute and worth the price! I ordered two other dresses but wasn't 100% happy with them because they didn't look as I imagined them but the return was very easy and I got a full refund quickly so I was happy about that. Lastly I ordered a very cute backpack for $10 and it ms perfect! Very well made and just as seen on the website I would buy from here again!
I absolutely loved this site and the great offers! It was really easy to navigate and find exactly what I wanted. I also really appreciate the online chat they have to answer any and all questions, I found that really helpful. Another bonus is that they have a great and very fair return policy to ensure satisfaction.
I just placed my first order and hope to see it come soon, I cant wait!
I ordered something on July 28th with standard shipping. Last time I did this it took 9 days to arrive and I had all the tracking information. This time, I received a tracking number only when I emailed customer service to complain. I have checked it every day and it has not changed at all from the original wording where all it says is shipped. In other words, I have no idea when I will receive it or if I even will. I need this in time but the tracking number is no help.
Hi dear,
Thank you for ordering from our website. We’re truly sorry for keeping you waiting.
You placed on July 28 including 5 items. We shipped out on July 31. The tracking number is 612999*********34725(we have sent it to your email box). You can get the logistic information through this linking. http://www.fedex.com/us/
It normally updates the logistic information after about 7 business days when the label created. That is to say, the logistic information will update after your package arrives in your country. Please understand it kindly. You can contact us if any problem.
Apologies again for the delay, hope you will receive the order soon!
Be careful on this site! Clothes to small, nothing how its described,, your money is not refunded..., never buy again...
Hi dear,
Thank you for ordering from our website. We’re truly sorry for letting you down.
The size of our items correspond to the size reference on our site. If the size of the items are quite different from the description we promoted on the website, please send us a few pictures of the measurements of the items you received, we would surely make this right for you. And if the facts are correct, we will arrange a refund for you certainly.
We apologize for all the disappointment and inconvenience you’ve been through. Waiting for your reply.
I placed an order 2 weeks ago. It says that it is still in the processing. I have never heard of something taking 2 weeks for it to ship. I had to email them multiple times to see what was going on. They keep telling me "don't worry" umm... yes I will start to worry when I have spent over $200 on things. I cancelled my order today because this is ridiculous. I then saw all these reviews and said that to get your money back is another long dragged out process. Its funny how quick they take your money but forever to get it back. I told that to the "customer service" person and once again they kept telling me "don't worry". This place is very unprofessional and I am very happy I cancelled this order. I just want mt money back now.
Hi dear,
Thank you for ordering from our website. We’re truly sorry for letting you down. And we apologize if our customer service team didn’t perform the way you hoped would.
We are truly sorry for that you cancel your order when we are processing for you. Yes, normally it would only take 3-7 business days for us to get the order ready for shipping, but if the items you ordered happened to be in great demand, it will take longer for our suppliers to get it ready, we apologize for the delay.
We have refunded to your Paypal Account on August 4. The process usually takes 3-4 business days. You can check it a few days later.
We apologize for all the disappointment and inconvenience you’ve been through. You can contact us if any problem.
From the business
From Runway to Realway, Romwe aims to bring the top fast fashion into your days.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi dear,
Thank you for ordering from our website. We’re truly sorry for letting you down.
You placed on August 8. Normally it takes 3-7 business days for us to get the order ready for shipping, but the items “Pink Long Sleeve Pocket Jacket” and “Black Short Sleeve Striped Cuff T-shirt” you ordered are in great demand, and not all of your items belong to ‘ships in 24hrs’. Therefore, it took longer for our suppliers to get it ready, we apologize for the delay. Other items have been prepared well. Please wait a few more days that we can ship all of your items together.
Apologies again for the delay, hope you will receive the order soon!