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ROMWE

3.0

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ROMWE Reviews Summary

ROMWE has a rating of 3 stars from 2,126 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ROMWE most frequently mention good quality, free shipping and online shopping. ROMWE ranks 8th among Discount Clothing sites.

service
326
value
332
shipping
342
returns
210
quality
320

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Florida
1 review
1 helpful vote
Follow Van T.
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Yes its hit or miss but most of the time its right on the money. Perfect weekend wear and the t shirts have a great fit

Date of experience: August 13, 2016
Kentucky
1 review
0 helpful votes
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I love to shop here because they always have such great things like make-up brushes, rings, etc. They do not overprice their items and usually have great sales too!

Date of experience: August 13, 2016
Australia
1 review
1 helpful vote
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Exceeded Expectation
August 16, 2016

Shipping super fast to Aus. Quality exceeded expectation. Will definitely order from here again. Thanks!

Date of experience: August 13, 2016
Australia
1 review
0 helpful votes
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I love their variety of fashion dresses, and the quality of their selection is always incredible. Addicted to this site!

Date of experience: August 13, 2016
Massachusetts
1 review
5 helpful votes
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Love romwe!
August 16, 2016

I was really impressed with how quickly my order came. It arrived at my house within 4 days of ordering it. The shirt I got is such great quality and fits me perfectly!

Date of experience: August 12, 2016
Illinois
1 review
3 helpful votes
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I order a swimsuit, and 3 shirts from romwe. It took about 2 weeks to get delivered, which I was happy about since that was the estimated time, although I hoped it would be even sooner. The one thing Im disappointed about was the plain black one piece swimsuit I ordered. I knew it was a risk so I bought it for 7$ knowing I may not be satisfied. The material of the swimsuit was very thing and the swimsuit did not have as much coverage on the butt as it appeared in the picture. The description also said it came with a padded bra, which it did not. Other than that swimsuit, Im happy with my shirts. Two of them were one size and the other one was an XL since I wanted it to be baggy. I typically wear a size medium, occasionally a large, and i have a slim/athletic build, and the one size has fit me perfectly so far. I would suggest ordering a size up for ones where you have an option on the size. I just finished ordering 7 more items. I find with these kinds of websites that tshirts and even blouses are usually decent quality and tend to fit well, but any kind of shirt or piece of clothing thats more sophisticated and needs to fit a specific way, do not usually fit the way you want. Thats why for this site I think I will stick to just buying tshirts, blouses and sweatshirts. As many people have said, these clothes are not top quality, which is why they are cheap. However, the clothes are decent from what I have experienced and if youre like me, I like to keep changing my clothes and styles anyways so I dont need them to last for 10 years. I hope this helps!

Date of experience: August 12, 2016
Colorado
1 review
1 helpful vote
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The clothing and accessories from Romwe are the most affordable I have ever found, along with being exactly what I want! I bought a black leather backpack from here a while back and honestly wasn't sure what to expect of it, but it goes everywhere with me and I love it. Also there are always great deals and coupons available, and the customer service takes good care of their customers. With the wide selection offered here, I very rarely want to shop anywhere else.

Date of experience: August 12, 2016
California
1 review
3 helpful votes
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My experience with Romwe was great! I got my items in less than two weeks! The quality of the top was like a high end top! I have pictures linked on alismithstyle.com! I would recommend!

Date of experience: August 12, 2016
Canada
1 review
3 helpful votes
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WASTE OF MONEYYYYY
August 14, 2016

I followed the size chart and even order a size bigger (given the reviews) and my rompers came in still too small. The fabric was not how it looked in the photo (I get its cheap, but I paid $18 US - cad over $20) which isn't that cheap to get a fabric thats like paper. The swim suit didn't even look or made out swim suit material (with strings pulled out). Out of 5 items, one swim suit is slightly decent. When I messaged them, they replied we are sorry for the size problem (disregarding all other concerns). Considering I spent over $60 US = almost $80 Cad I am very upset. The delivery took 28 business days, the items were cheap, falling apart, small and unwearable. I am extremely upset with this website and that I wasted so much money and time. Should of went out and got myself something nice for that money.

Date of experience: August 12, 2016
miao m. — ROMWE Rep
over a year old

Hi dear,

Due to weekend before, we could not reply you in time. Hope you can kindly understand and trust us.

Thank you for ordering from our website and sharing your review with us.

We are really sorry to hear that you are unhappy with your shopping experience on Romwe.com.

Generally, processing time takes 3-7 business days, and it is not included in the "delivery time". We also noticed that shipping way you chosen is standard shipping, it also needs to take 5-28 business days. So your delivery time is normal, hope you can understand this regard.

About the size problems you mentioned, actually we have noted the detailed size information of each item on our web. Also due to manual measurement, there may be up to 2-3cm error. Hope you can understand.

Moreover, because of light and pixel problems, the difference between the real items and the picture shown can not be fully avoided. We never want to shirk off our responsibility, all of you are important for us, you can send us some detailed pictures which can show any clear defects and differences so that we can help you resolve the problems.

The email address is [email protected].
Waiting for your reply.

Illinois
1 review
1 helpful vote
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After two weeks and being a little worried I got my orders in. I am 100% satisfied and have nothing bad to say. I must of saved a few hundred. It definitely pays off to be patient.

Date of experience: August 12, 2016
Georgia
1 review
2 helpful votes
Follow Myesha H.
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I ordered my clothes a week ago and still haven't gotten an email about them being shipped off. I even paid extra to have it shipped faster. They already took my money and it would great to have the clothes already. I am definitely never ordering anything else from this website.

Date of experience: August 12, 2016
miao m. — ROMWE Rep
over a year old

Hi dear,

Thank you for sharing your review with us.
Due to weekend before, we could not reply you in time. Hope you can kindly understand and trust us.

General speaking, we need 3-7 business days for processing rather than 3-7 days. We also noticed that your package has been shipped on Aug 13th. The processing time is usual. Hope you can kindly understand. In order to protect your personal information, we will send you the detailed tracking information via email later.

We're so sorry that you are unsatisfied with us through the review. Romwe is a legal company, we cherish our customers, and we always spare no efforts to meet your requirements. Hope you can trust us.

Apologies again for all the troubles. Hope you can receive your order soon.

California
3 reviews
0 helpful votes
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The only reason I'm even writing a review is BC they emailed me trying to bribe me with a coupon to write a positive review. Sorry I don't take bribes, but I'll happily wrote you an honest review.

I took a chance and ordered from Romwe a couple times. Most of their clothes are VERY low quality - but I guess I would not have expected much more - for the price. Quality expectations are relative... I shop at Neimans and Saks and also have found good items at a really low price at places like TJ Maxx and Forever 21... so took a chance here.

I thought that the service was ok. It's all via email and you need to open tickets for assistance. Return credit process is confusing. You open a ticket to initiate a return, and then you send it back and you get NO notification the return was received, or credit was issued. I had to proactively ask them about my return and credit, at which time, they issued a credit and confirmed receipt. Had I not contacted them, who knows if I ever would have been credited. Also, they close-out tickets that to me, were not really "resolved" (i. E. my return-related tickets). Finally, i agree 100% with others on here. Shipping was very slow. I even paid an extra $10+ for expedited shipping to get an item before a vacation, and even calculated fulfillment time, and it still did not arrive in time. I emailed a complaint, but there was no refund for the expedited shipping, which would have been a nice gesture. To be honest, it was a hassle for me shopping here, because I returned over half the things I purchased. Also, even if something looks cute online in the photo, just be careful because the fabric is really inexpensive... but like I said, if that does not bother you, you get what you pay for. :)

Date of experience: August 12, 2016
miao m. — ROMWE Rep
over a year old

Hi dear,

Thank you for sharing your review with us.
Due to weekend before, we could not reply you in time. Hope you can kindly understand and trust us.

We're so sorry that you are unsatisfied with us through the review. Romwe is a legal company, we cherish our customers, and we always spare no efforts to meet your requirements. Hope you can understand.

We noticed that you did not offer us valid order number, so we have no way to help you solve your problems. Apologies again for it. But we never want to lose you, your satisfaction is our best comfort. You can contact us via email later and give us the order number. We promise that your problems will be solved perfectly.

Waiting for your reply.
The email is [email protected].
Yours sincerely.

Illinois
1 review
1 helpful vote
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If you're going to buy from Romwe, stick with the basics. I bought 4 items and only one of them I had a problem with (the burgundy dress is actually red). The material is cheap, that's why the product is cheap. I will shop with Romwe again but I will only buy basics and expect to receive it in a month

Date of experience: August 11, 2016
Florida
1 review
1 helpful vote
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Excellent!
August 14, 2016

I ordered a backpack from them and got it the day they told me it would be here and the quality was great!

Date of experience: August 11, 2016
Australia
1 review
1 helpful vote
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One item
August 14, 2016

If you ordered only one item (a t-shirt) how long would it take to be processed and shipped? Does it depend on where you live or how many items you've bought because of the process and checking? A lot of people have said that it takes a long time, though they said that they have more items than one. I also ordered a 'ships in 24hrs' t-shirt

Date of experience: August 11, 2016
Rhode Island
1 review
7 helpful votes
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Where is my stuff?
August 11, 2016

I order a bunch of stuff I was really excited about... TWO AND A HALF WEEKS AGO and the order is still "processing". Not to mention a shoe that i picked out (and paid for) sold out two days ago so i won't be getting that, even though i should have gotten it, along with my other items, forever ago. And now they're saying my payment for the shoe was refunded and i tried to withdraw it back to my bank account (on their website it says "completed") but my bank account doesn't show that the money is back.
So done with this website. Just give me the stuff i ordered already

Date of experience: August 10, 2016
miao m. — ROMWE Rep
over a year old

Hi dear,

Thank you for ordering from our website. We’re truly sorry for letting you down.

Yes, normally it would only take 3-7 business days for us to get the order ready for shipping, but the items you ordered are in great demand, thus it took longer for our suppliers to get it ready, we apologize for the delay. Now, your items have been prepared well. We would try our best to ship out your items as soon as possible.

The process of withdrew usually takes 15-20 business days. Hope you can kindly understand it.

Apologies again for the delay, hope you will receive the order soon!

GB
1 review
1 helpful vote
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The operator was helpful by giving me a new 60% off code to use in another purchase when I couldn't use it the first time. Friendly advice and good value and quality products, especially in the sale! Get it while it's hot!

Date of experience: August 10, 2016
Wisconsin
1 review
0 helpful votes
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Romwe has amazing deals but i always thought there was a catch! The shipping and processing time took WAY too long, and some of the things didn't look the exact same as they did in the photos. But other than that, i was happy with my order

Date of experience: August 10, 2016
GB
1 review
3 helpful votes
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Classic Quality
August 11, 2016

They have some great customer deals and their clothes are so affordable for their quality. They have a range of styles; I myself only bought 2 t-shirts and a pair of jeans, but they're so classic and wonderful. Will be shopping again!

Date of experience: August 10, 2016
Texas
1 review
4 helpful votes
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Great customer service
August 11, 2016

Caroline was fast, friendly & informative. Thanks for quickly answering my questions & making my first experience with your company a terrific one!

Date of experience: August 10, 2016

From the business

From Runway to Realway, Romwe aims to bring the top fast fashion into your days.


romwe.com
Founded in 2009
Nan Jing Shi, Jiangsu, China
+168
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