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ROMWE

3.0

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ROMWE Reviews Summary

ROMWE has a rating of 3 stars from 2,126 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ROMWE most frequently mention good quality, free shipping and online shopping. ROMWE ranks 8th among Discount Clothing sites.

service
326
value
332
shipping
342
returns
210
quality
320

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Florida
1 review
0 helpful votes
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Everything fit, and it was all great. I've only had trouble with one dress where the seam started to fray. It's an easy fix, and can happen anywhere.

Date of experience: September 28, 2016
Maryland
1 review
0 helpful votes
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Size Chart Question
September 29, 2016

My first experience with ordering online with your website was a little confusing, because I am located in the United States. I needed to get the correct sizes for my body and I chose to speak with a representative online name Stephanie through the chat line. Stephanie was very helpful and patient with me. I work for the government and I will be recommending that other colleagues order their Tee Shirts from your website, it is awesome! And the prices are wonderful. Thanks again to the representative name Stephanie for assisting me with my purchase.

Deborah

Date of experience: September 28, 2016
DO
1 review
0 helpful votes
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Good quality clothing
September 29, 2016

I really loved everything I bought. Everthing looks way more expensive than what I actually payed. The shipping was great too. And customer service was very helpful.

Date of experience: September 28, 2016
Arkansas
1 review
0 helpful votes
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I was very happy with my past two orders- I ordered so many beautiful pieces that are "one of a kind" and have all of my friends complimenting me. I will definitely be ordering again soon.

Date of experience: September 26, 2016
Canada
1 review
6 helpful votes
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Was not what i expected.
September 28, 2016

I bought like $230ish worth of clothing and it sucked. The fit was terrible, the stitching looked like it was done by me (im a bad sewer), and nothing looked anything like it did on the website. Although one good thing is that costumer service is good.

Date of experience: September 26, 2016
miao m. — ROMWE Rep
over a year old

Dear Kit,

Thank you for ordering from our website, and we are so sorry for letting you down.

We have strict quality assurance before each product is packed and shipped, if the items came with defection or bad quality, or is not like the pictures on the website, please send us a few pictures of the items you received, we would surely help you with the return and make this right for you.

If you have any other problem, do not hesitate to contact us.

Bermuda
1 review
0 helpful votes
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Good quality products.
September 28, 2016

Love the quality but wasnt please that an online helper gave me false information on sizes. Non of the shoes really fit so couldn't enjoy wearing them. But, will to give it one more try.

Date of experience: September 26, 2016
Australia
1 review
1 helpful vote
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Amazing!
September 28, 2016

I love the clothes they sell and frequently spend time on the website ordering clothes. Even if you have a question I've found the staff through live chat to be awesome! Highly recommended

Date of experience: September 26, 2016
Australia
1 review
0 helpful votes
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This website has definitely been handy when I needed a wardrobe boost! They have a variety of simple yet pretty items which are hard to choose from!

Date of experience: September 24, 2016
Texas
1 review
0 helpful votes
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Coupon Code was not working
September 27, 2016

They got back to me so quickly. Practically no wait time. Very patient and great service

Date of experience: September 24, 2016
Texas
2 reviews
7 helpful votes
Follow Lindsey M.
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I loved the selection of clothes and other items on this site and had huge hopes for it. I read all the sizing charts, measured myself, and even ordered a size up (because I read reviews to do so), to make 100% sure they would fit. First off, it took me 2 weeks just to get the email saying my items had been shipped. Then, it took about 2 and a half more weeks to receive my package. When I did, all my clothes and makeup brushes that I bought, we're shoved into a tiny little shipping bag. When I pulled them out they were so small. I ordered L and XL's and I couldn't even get them on. The material was extremely thin, and the pair of overalls I bought didn't even have buttons/hooks/ties/anything to connect the straps to the front. I felt like I was sent XS but I wasn't. I thought about sending them back, but since I didn't have the time to wait another month just to hear back from them, I chose not to. I am a teenager who works extremely hard for my money, and frankly this site is a rip off. They misrepresent their sizes and their shipping times. Unfortunately, the prices were great, but too good to be true!

Date of experience: September 24, 2016
miao m. — ROMWE Rep
over a year old

Hi Lindsey,

Thank you for ordering from our website, and we are so sorry for letting you down.

Normally, it takes us 3-7 business days to process your order, and 6-8 business days for shipment, please kindly understand.
Besides, the sizes on our site are not standard US or UK sizes, thus we have measurements on the each product page for your reference when purchasing, hoping to make it easier for you. We know that is not good enough and still might cause trouble to our customers, but were doing everything we can to work on that. If the clothes did not fit you, please send us a photo of unfitness clothes, we will certainly refund you.

If you have any other question, do not hesitate to contact us.

Virginia
1 review
0 helpful votes
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So many cute options
September 27, 2016

I love all the cute and cheap options. Best online selection ever!

Date of experience: September 24, 2016
Canada
1 review
3 helpful votes
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Money down the drain
September 26, 2016

You might think they have the current style for a fraction of the price, however, after purchasing $147 worth of clothes (and on top of that custom) there is not a single piece of my purchase I would comfortably wear. That's $170 down the drain. I can actually put on all of the pieces, but the cutting is very unnatural. They look totally different from the pictures. And they do not even try to match the material of the pieces in the pictures. One of my top is so stiff that it just sticks out from my chest and another tank top has a stretchy shiny material that looks totally different from the pictures. And of course it looks so obviously cheap that I don't want anyone I know catch me wearing them. It is not Forever 21/H&M cheap, it's a whole other level of cheapness. Don't buy from them.

Date of experience: September 23, 2016
miao m. — ROMWE Rep
over a year old

Hi Gina,

Thank you for ordering from our website, and we are so sorry for letting you down.
Yes, there might be slight difference between the real thing and the pictures on our website due to different light exposure and viewing screens. We hope that you can understand it kindly.
And we have strict quality assurance before each product is packed and shipped, if the items came with defection or bad quality, or is not like the pictures on the website, please send us a few pictures of the items you received, we would surely help you with the return and make this right for you.

If you have any other question, do not hesitate to contact us.

North Carolina
1 review
0 helpful votes
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Absolutely great.
September 26, 2016

The shipping service was on time and very precise. I also loved the costumer service and how I the costumer was able to get feedback not only on shipping but on the item itself. I would definitely recommend this site to many other people.

Date of experience: September 23, 2016
California
1 review
1 helpful vote
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Romwe Experience
September 26, 2016

Romwe is I cool website! It has tons of cute clothes at an affordable price! Shipping is free which is always a plus! And they are very easy to work with if you have a problem with an item. I had a great time shopping on romwe.

Date of experience: September 23, 2016
California
1 review
0 helpful votes
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Great for price!
September 26, 2016

Romwe is the way to go. Quality clothes for the price. The shipping comes fast considering its based out of the U.S. If you want clothes for a cheap price you better order from Romwe pronto! :)

Date of experience: September 23, 2016
Canada
6 reviews
14 helpful votes
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Arrived well on time, very impressed with the quality. Everything fit! There might be duty fees charged at door, but that's normal when you order stuff from another country!
Make sure you measure yourself for every single item! Their sizing charts vary depending on the item, it is NOT all the same!
I only chose items that displayed multiple pictures.

Date of experience: September 23, 2016
GB
1 review
2 helpful votes
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Great shop
September 25, 2016

ROMWE was my first e shop and it didn't disappoint me Everything was excellent. Customer services have great communication skills, clothes quality corresponds to the price. What about size, I just bought a meter and I check centimeter :). Everything was good.

Date of experience: September 22, 2016
California
1 review
0 helpful votes
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Amazing!
February 17, 2021

They have really good quality clothing for a very good price and I will definetely be buying more clothes makeup and acessories from there soon.

Date of experience: September 22, 2016
California
1 review
1 helpful vote
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I'm addicted!
September 24, 2016

I'm waiting for my second order and I can't wait! I'm returning some boots because they turned out to be too little. But other then that I love everything I got! Can't wait for my things to arrive!

Date of experience: September 21, 2016
Arizona
1 review
2 helpful votes
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Terrible Service
September 24, 2016

My order came after a month of waiting, and I expected that from seeing other reviews. What I didn't expect was how off the sizing was. There way to small, so I returned them, ROMWE spontaneously closed my ticket and after not hearing from then in 2 weeks, I contacted them to only find out they didn't receive my package. They asked for my tracking number, and to my understanding they had it because my ticket was closed, and now I'm just frustrated becuase I threw it out and lost my money.

Date of experience: September 21, 2016
miao m. — ROMWE Rep
over a year old

Hi Brianna,

Thank you for ordering from our website, and we are so sorry for letting you down.

We have processed the refund to your world pay account on September 22,2016, but the bank may need 15-20 business days to process your refund.
Besides, the sizes on our site are not standard US or UK sizes, thus we have measurements on the each product page for your reference when purchasing, hoping to make it easier for you. We know that is not good enough and still might cause trouble to our customers, but we’re doing everything we can to work on that.
And we are sincerely sorry for the unprofessional behavior of our customer service, we will offer more professional training to every customer service in the future, so that the same situation wont happen again.

If you have any problem, do not hesitate to contact us.

From the business

From Runway to Realway, Romwe aims to bring the top fast fashion into your days.


romwe.com
Founded in 2009
Nan Jing Shi, Jiangsu, China
+168
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