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ROMWE

3.0

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ROMWE Reviews Summary

ROMWE has a rating of 3 stars from 2,126 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ROMWE most frequently mention good quality, free shipping and online shopping. ROMWE ranks 8th among Discount Clothing sites.

service
326
value
332
shipping
342
returns
210
quality
320

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California
1 review
0 helpful votes
Follow Michele G.
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Great site!
September 22, 2016

The customer service was fantastic. Needed to cancel previous order and reorder. They made it smooth and easy!

Date of experience: September 21, 2016
Michigan
1 review
3 helpful votes
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Worried
September 23, 2016

I just used romwe for the first time and actually terrified i wont get what i payed for because of the review my order says its shipped out to daytona nj, which im a few states away from so hopefully it comes by saturday i ordered them on the 15 and the website says 5-8 buisness days and all the romwe repliers say 10 now? Idk hopefully i get what i pay for and if it makes it out in a reasonable time ill delete the review but for right now im kind of upset

Date of experience: September 21, 2016
miao m. — ROMWE Rep
over a year old

Hi Nanette,

Thanks for ordering from our website and we are sorry to keep you waiting.

Normally we need 3-7 business days to process the order, and 6-8 business days to deliver to our customer, please kindly understand.
And your order has already been shipped out, please kindly wait for a few more days.

If you have any problem, do not hesitate to contact us.

Florida
1 review
3 helpful votes
Follow Janice S.
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I ordered over $200 of clothing for my granddaughter on 8/1/2016. When they finally did arrive 3 weeks later about half of them fit and they were mostly very poor quality. All of the shorts were cut very wide in the crotch which is not how most women in the US are built. Weird. I submitted a ticket to return about half of the items and their website says you get a refund within 7 days from when they receive your returned items. I sent the package as instructed with tracking and waited for my refund. Guess what, I'm still waiting. I opened another ticket to inquire about my refund (because they had closed the first one for some reason) and they say they did not get the package. So now I have sent the the tracking information again and still waiting... I guess I'm contacting Pay Pal to resolve issue.

UPDATE: ROMWE did issue me a refund AFTER I posted this review!

Date of experience: September 15, 2016
miao m. — ROMWE Rep
over a year old

Hi, Janice,
Thank you for ordering from our website, and we are so sorry for all the troubles.
We have processed the refund to your credit card, but the bank may need 15-20 days to process your refund.
And we will improve our return and refund system, and make it more convenient for our customer.
If you have any other problem, do not hesitate to contact us.

Lithuania
1 review
2 helpful votes
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Very disappointing. :(
September 17, 2016

Very poor quality clothing. I would never ever order again!

Date of experience: September 15, 2016
miao m. — ROMWE Rep
over a year old

Hi Viktorijia,

We are so sorry that the items did not live up to your expectation.
We have strict quality assurance before each product is packed and shipped, if the items came with defection or bad quality, or are not like the description on the website, please send us a few pictures of the items you received, we would surely help you to make this right for you. Waiting for your kind reply.

Thanks for your support and apologize for all the trouble.

Canada
1 review
2 helpful votes
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Luaghable
September 17, 2016

I ordered a bunch of really cute dresses from Romwe this summer. When they arrived it was laughable how terrible the clothing was.

I read reviews saying you get what you pay for ect ect and expected to get cheap dresses- but these were un wearable.

They were obviously cheap imitations of the outfits that are pictured on the site. I genuinely did a fashion show for my family- pulling up the picture of what i bought- and then coming down in the outfit and we all were in tears laughing. It was like something from those "Nailed It" things you see on the internet. All in all it was a good laugh but an absolute waste of money. I would never ever order again and would advise anyone against it if your hope was to go out in public.

Date of experience: September 15, 2016
miao m. — ROMWE Rep
over a year old

Hi Rachel,

We are so sorry that the items did not live up to your expectation.
We have strict quality assurance before each product is packed and shipped, if the items came with defection or bad quality, or are not like the description on the website, please send us a few pictures of the items you received, we would surely help you to make this right for you. Waiting for your kind reply.

Thanks for your support and apologize for all the trouble.

Canada
1 review
2 helpful votes
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Spent $100 on clothes plus $25 on duty charges and these clothes were literally designed for children or something. An XL fits like an XS, the clothing is much too short to fit anyone over 4 feet. I'm really pissed off cause I was excited for the clothes I bought since they were extremely cute. Never order from these people it's a waste of your money. Or if you're a small person, order a bigger size or I garuntee they will not fit you. I wish I could give them a negative rating, honestly b

Date of experience: September 12, 2016
miao m. — ROMWE Rep
over a year old

Hi Sophie,

Sorry that the order number you provide us was not correct. Pls login your account on our website find the order number, so that we could help you to make things right.

Please contact our email address [email protected].

Colorado
1 review
3 helpful votes
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Trash
September 14, 2016

Without a doubt the most poorly made clothing that i've ever bought. Don't get me wrong, i love me some cheap inexpensive clothing that i can toss without guilt in six months but i literally threw one these dresses out straight from the package. After measuring myself and ordering what i thought to be liberal enough sizes, they proved to be extremely tight and strangely bunched in weird places and then so baggy they fell straight off my shoulders. The sizing isn't consistent whatsoever and just fit so awkwardly that i find it hard to believe that any adult could wear these comfortably. It's just embarrassing that these are being sold at all and im going to wash the other two in hot water and see if they shrink at all but if not, still going to toss them. Don't buy from this company, save your money.

Date of experience: September 12, 2016
miao m. — ROMWE Rep
over a year old

Dear Aurelia

We have strict quality assurance before each product is packed and shipped, if the items came with defection or bad quality, please send us a few pictures of the items you received, we would surely help you with the return and process the refund to you.

Besides, the sizes on our site are not standard US or UK sizes, thus we have measurements on the each product page for your reference when purchasing, hoping to make it easier for you. We know that is not good enough and still might cause trouble to our customers, but were doing everything we can to work on that.

Apologies again for all the trouble, and please do not hesitate to contact us if you have any other question.

Massachusetts
1 review
5 helpful votes
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Don't buy from them!
September 14, 2016

So I order of couple things from them and I recieved a package with only 2 of my items. I don't know why my clothes are being shipped separately. It took forever to get them and still haven't gotten the rest; one of the shirt I got looked like $#*!. It looked like a 3 year old made it and it was NOTHING like the picture. Don't even bother wasting your time and money on them. They don't even have a customer service number. Shadey right?

Date of experience: September 11, 2016
miao m. — ROMWE Rep
over a year old

Dear Abby

Because some of the items are our best sale products, therefore, it took us a few more days to prepare.

And I checked your order, another package's tracing number is 61299992140432614030, and pls check on the website https://www.fedex.com/apps/fedextrack/?action=track.

Sorry for all the inconvenience.

GB
1 review
3 helpful votes
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FuminG
September 13, 2016

How on earth do i return my items. The website is very misleading and very non informative. Also... why is my mobile number on my parcel for everyone to see?

Date of experience: September 11, 2016
miao m. — ROMWE Rep
over a year old

Hi kathryn,

About how to return your order, please check your email, we have send the return procedure and return address to your email.

Sorry for all the inconvenience.

If you have any other question, do not hesitate to contact us.

New Jersey
1 review
7 helpful votes
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So I found this really cute sweatshirt with an alien on it on this site, and fell in love with it. After carefully measuring myself due to the sites measurements of the sweatshirt to be absolutely sure it'll fit. After coming to the conclusion that it'll fit, I ordered it! When I got it today (9/10/16) It doesn't fit me at all. Like it can fit a preteen for sure, not for a woman like me. While I'm well aware that I'm overweight and have big boobs, I still had hope that this hoodie will fit me nicely. Romwe should seriously consider changing the sizing of the one size, since one size does NOT fit all. If you're gonna make it one size, at least make it a size everyone can wear comfortably. I love Romwe, but probably not going to trust their one size clothing items after this.

Date of experience: September 10, 2016
miao m. — ROMWE Rep
over a year old

Dear Brianna,

About our one size items, we know that is not good enough and still might cause trouble to our customers, but were doing everything we can to work on that.We would also check with our suppliers to keep this from happening to other customers, your help would be much appreciated.

Now we will process the refund to your Romwe wallet, please send the cloth back to us, and send us the tracing number.

Apologies again for all the troubles, and please do not hesitate to contact us if you have any other question.

GB
1 review
6 helpful votes
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AWFUL
September 11, 2016

This website is so misleading its criminal. Okay yeah the clothes are good and ridiculously cheap but its not worth the wait. I ordered x2 yeezy for president sweatshirts, a 'one size fits all' tunic top and a casual ombre jersey dress. The sweatshirts i ordered in a medium and large thinking they would be over sized and baggy, well this certainly was not the case, they were so small i think only a child would fit into them. The fabric was awful and just a terrible product. The top did not fit at all i would say only size 6- possibly a small 12 could fit into them. The dress was just unflattering and boring.

So once i had decided to send these back and get a refund i was utterly shocked to read the returns policy. How a company can word something the way they have is also terrible. I contacted the customer services team who tried everything to not get you to send products back, even offering me another 60% off my next order which i will definitely not be placing with them.

My advice would be do not use this company, do not waste your money! Its not worth the aggravation at all!

Date of experience: September 9, 2016
miao m. — ROMWE Rep
over a year old

Dear Daisy,

We’re terribly sorry for letting you down.

We have strict quality assurance before each product is packed and shipped, if the items came with defection or bad quality, or is not like the pictures on the website, please send us a few pictures of the items you received, we would surely help you with the return and make this right for you.

Besides, the sizes on our site are not standard US or UK sizes, thus we have measurements on the each product page for your reference when purchasing, hoping to make it easier for you. We know that is not good enough and still might cause trouble to our customers, but we’re doing everything we can to work on that.

If the clothes did not fit you, pls send us the photos, and we will help you to process the refund.

Apologies again for all the trouble, and please do not hesitate to contact us if you have any other question.

GB
1 review
4 helpful votes
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There is not really much to say that differs from any other review; i ordered £90 worth of items on august 19th and didn't receive them until the 8th September meaning shipping took ages and when i got my items i opened them to find all of the clothes were too small, thin and of bad material apart from two of the jumpers which had a nice silky material and a coat which was nice but still too small. The trousers were an absolutely horrible scratchy kind of material which contrasts with the smooth legging-like material shown on the website photo and it was still too small as you are only able to pick one size? Which is not specified on the website. The other half i bought was jewelry which was very cheap, poor material and once again looks very different to the material on the website: on the website it looks like proper black necklace string however the actual product was cheap black cord with huge unappealing knots for ties. Also the "%60 off on your first order" or whatever code they give you to get a discount does not work and i was still charged the full price (other than the offers that were already on the product) will be returning what i can and not ordering from this site again. The saying is true-you get what you pay for so do not be enticed by their cheap prices.

Date of experience: September 8, 2016
miao m. — ROMWE Rep
over a year old

Hi Kelly,

We are terribly sorry for letting you down.

Yes, there might be slight difference between the real thing and the pictures on our website due to different light exposure and viewing screens. We hope that you can understand it kindly.

And we have strict quality assurance before each product is packed and shipped, if the items came with defection or bad quality, or is not like the pictures on the website, please send us a few pictures of the items you received, we would surely help you with the return and make this right for you.

Besides, the sizes on our site are not standard US or UK sizes, thus we have measurements on the each product page for your reference when purchasing, hoping to make it easier for you. We know that is not good enough and still might cause trouble to our customers, but were doing everything we can to work on that.

We would also check with our suppliers to keep this from happening to other customers, your help would be much appreciated.

Apologies again for all the trouble, and please do not hesitate to contact us if you have any other question.

California
1 review
6 helpful votes
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Not worth the wait
September 10, 2016

I ordered a bunch of clothes on the Aug. 20... it is now Sept. 8 and I still haven't received them. I logged into the website last week and my items were still processing! Then when I wrote up a ticket, they said they would try to hurry it up but also casually mentioned that one of my items wold not be in the shipment because it wasn't available, even though I had already paid for it. Don't do it.

Date of experience: September 8, 2016
miao m. — ROMWE Rep
over a year old

Hi Jessica,

Thanks for ordering from our site. We are truly sorry for keeping you waiting.

We have checked your tracking number and found that the package have been delivered successfully on September 8,2016.
If you do not receive your package, you can ask your neighbors about your packages( your neighbors may sign it on behalf you). You can also ask FEDEX(link: https://www.fedex.com/apps/fedextrack/?action=track) about your package through the tracking number61299992140432074391 and call the local post office to find your package through 92+tracking number(FEDEX may transfers your package to the local post office).

Please contact us whether you find or not. If you still do not find your package, we will refund you certainly.

Apologies again for all the troubles and hope you can receive the package soon.

California
1 review
0 helpful votes
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24 hours?
September 9, 2016

I ordered a few things from this website and most of what I ordered said "ship in 24 hours" well let's just say that hasn't happened I ordered the 28 and it's not even shipped yet it just says processing and to add to it they took something off my order because it was out of stock probably cause it's taking so long for them to ship they gave me a refund but I would definetly rather them say 6-8 to process so I would know what I was getting into next time

Date of experience: September 7, 2016
miao m. — ROMWE Rep
over a year old

Hi Mary,

I checked your order, it shows that your order has already been shipped out, tracing number: 74899992140432884125, please check on websit(https://www.fedex.com/apps/fedextrack/?action=track), but it might take the shipping company a few days to update the shipping details.
And about the order out of stock, we have already refund to your wallet, pls login your account and check your wallet.

If you have any other question, do not hesitate to contact us.

Texas
2 reviews
1 helpful vote
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Taking Very Long
September 9, 2016

I ordered 8 things from here and they said 24 shipping but i still haven't got them and I don't think you want to order stuff from here especially for a specific time. I ordered from a different site after I ordered from romwe and it still came in before the stuff from romwe even processed... because it is still processing!

Date of experience: September 6, 2016
miao m. — ROMWE Rep
over a year old

Hi Jadyn,

Thanks for ordering from our site. We are truly sorry for keeping you waiting.

We have checked your order, it shows some of your items are our best sale products, therefore, we send a few days for stocking. Now your order is ready for shipping, we will ship to you as soon as possible.

If you have any other question, do not hesitate to contact us.

New York
1 review
5 helpful votes
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I just received my first order from Romwe and I am pleasantly surprised! First off, I need to say that these items are being shipped from ASIA. They are not being made in Asia and then sent to the US where they are then ordered and shipped to you. It WILL take longer than you're used to.

That being said, my order took two weeks to come to me. Everything was packaged in their own bags, which is nice.

Now, onto my other point, these items are so inexpensive for a reason. They will not be made of the finest cottons and silks like some reviewers seem to think, and the sizing should be taken with a very large grain of salt. Go two sizes up in my opinion. I did, and only one thing doesn't fit as well as I'd like. The t-shirts and sweatshirts are surprisingly soft and lovely, while the polyesters are, well, polyesters.

In conclusion, be PATIENT, don't expect Rodeo drive quality, and remember, these sizes are measured to a more petite frame.

Date of experience: September 6, 2016
California
1 review
2 helpful votes
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Wishey washey!
September 6, 2016

I ordered a blouse for 49.00 got a discount! It came but it was way too small. Went on the website to see what sizes were available! The same item was now 19.95! So I placed it into my cart to save the price. Called open sky told them it did not fit etc... Was surprised when I went back and the same item that I bought for 49.00 was now 19.95 I just got mine in the mail today, what's up?
He took me right back to the online price, it now said it was 29.95! I said how can I be sure of the price when I order from you? He could not answer the question!
Ordered a Fitbit strap cheap like 9.95 was charged but never got it called and they said they called the company for me... nothing has happened yet been aver three weeks! Totally unreliable company you may as well go gambling!

Date of experience: September 5, 2016
miao m. — ROMWE Rep
over a year old

Hi, Kathy
Sorry for the inconvenience.
Could you please kindly provide us the email address you use to register on our website, so that we could check your order, and help you to make things right.

California
1 review
1 helpful vote
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Hurry?
September 9, 2016

My clothes were ordered about a week ago, and it does say that the package is still processing. It does say to allow 3-7 business days, but im still waiting. I cant review the clothes because i dont have them yet, but shipping takes forever!

Date of experience: September 4, 2016
Connecticut
1 review
4 helpful votes
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Shipping took forever
September 3, 2016

The clothes are great but my clothes still haven't come in yet and it has been over 2 weeks. I can't wait to get them but te wait is forever

Date of experience: August 30, 2016
miao m. — ROMWE Rep
over a year old

Hi, Mellissa
Thanks very much for ordering from our website, and we are terribly sorry for keeping you waiting.
Normally, we need 3-7 bussiness day for us to process your order.
I checked your order, it shows your package has been shipped on August 31.

Sorry for the inconvenience.

Minnesota
1 review
4 helpful votes
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I haven't even gotten my clothes yet and this whole thing has been a let down. I ordered on the 17th. And obviously I didn't expect to be getting it right away, but every time I check the estimated shipping time IT CHANGES. I mean what's the point of having that if every day that it says it could ship, it moves back a day again. This has been going on for almost a week or longer for me. I started searching other people's reviews and experiences with the shipping and they don't really expand on that. I tried emailing multiple emails I found for them, and have been for about a week. And not once have I gotten a response. I understand things can take awhile to ship. But when your estimated time keeps changing every day it gets frustrating. So by this experience I can't say I expect a lot from the clothes themselves. And I wouldn't even be this mad if they took 2 minutes to just rapini to me. Even if they aren't 100% sure. At least I'd know something happening and not that I'm never getting my clothes. Because right now that's a little what it looks like.

Date of experience: August 30, 2016
miao m. — ROMWE Rep
over a year old

Hi Gabi,

Thank you for choosing Romwe and letting you down this time.

Sometimes we need 3-7 business days for processing the order, and it is not included in the weekend. Hope you can kindly understand. Moreover, we noticed that one item in your order sells well, we need more time to stock it, so it caused the delay of your package. We sincerely apologize for that. Please accept our sincere apologies.

If you are eager for these items, we can divide your order into two packages and ship other items that stocked well to you first. What do you think of our proposal?
We need to confirm with you.

We promise that your problems will be solved perfectly.
Waiting for your reply.

From the business

From Runway to Realway, Romwe aims to bring the top fast fashion into your days.


romwe.com
Founded in 2009
Nan Jing Shi, Jiangsu, China
+168
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