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ROMWE Reviews Summary
ROMWE has a rating of 3 stars from 2,126 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ROMWE most frequently mention good quality, free shipping and online shopping. ROMWE ranks 8th among Discount Clothing sites.
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The quality and look of the clothes is a little hit and miss. I ordered a structured peplum shirt which looks ridiculous on and the thirty dollar overalls are poor quality. My other items were satisfying. Will give them a go again but won't spend too much. Will stick with their shirts and accessories :D
I called for a lot of stuff from this site and was really put off with the quality. The clothes are so thin and they are so different from the photos on the site. I followed the size chart when i ordered it but nothing fits right. Done with this site!
Dear Rima,
Thank you for ordering from our website, and we are so sorry for letting you down.
We know that our measure is not good enough and still might cause trouble to our customers, but we’re doing everything we can to work on that.We would also check with our suppliers to keep this from happening to other customers, your help would be much appreciated.
And we have strict quality assurance before each product is packed and shipped, if the items came with defection or bad quality, or is not like the pictures on the website, please send us a few pictures of the items you received, we would surely help you with the return and make this right for you.
If the item did not fit, you could return them back to us, what do you think? Please let us know.
Looking forward to your reply!
I ordered from Romwe almost a month ago and was hoping to get my order in before Christmas. When it didn't arrive by Christmas, I waited a few days before contacting Romwe because I know that holidays make shipping difficult. I contacted Romwe and was told I would receive my package over a week ago. I finally received the clothes today and I'm so disappointed! I ordered makeup brushes and clothing items. The clothing is made of very poor material and is very thin, and one of my makeup brushes was broken! The clothing looks nothing like shown in the pictures and do not fit, despite me using their size guide. I am highly disappointed with my order!
Dear Charlize,
Thank you for ordering from our website, and we are so sorry for keeping you waiting during this busy season.
We have strict quality assurance before each product is packed and shipped, if the items came with defection or bad quality, or is not like the pictures on the website, please send us a few pictures of the items you received, we would surely help you with the return and make this right for you.
We know that our measurements guide is not good enough and still might cause trouble to our customers, but were doing everything we can to work on that. We would also check with our suppliers to keep this from happening to other customers, your help would be much appreciated.
Looking forward to your reply!
I read all the awful reviews right after I had ordered all of my one-size and size small shirts, and was anxiously awaiting the terrible clothes I was about to receive. I ordered my packages on 12/14 and they arrived 1/3, which was kind of longer than I had hoped for. But I figured I had a large order, and ordered right around Christmas, so no harm or foul. When everything arrived, all the clothes were actually really nice condition! I was super relieved. Everything I ordered came in, and nothing felt cheap or had weird sizes. I'm happy! Would and probably will order from the site again.
Ordered my stuff at a cost of £50, nothing came and the order is cancelled, while my money has been taken. Tried to contact any sort of customer services and the pages were non-existent. Absolutely ridiculous wouldn't risk shopping with them it's absolutely a scam.
Dear Laura,
Thank you for ordering from our website, and we are so sorry for keeping you waiting.
We checked your order, the package has been shipped out on December 18,2016. The tracing number is 61280108XXXX, you could check through the link https://gls-group.eu/. The package is ready for delivery, you will receive it soon.
If you have any other concern, do not hesitate to contact us.
I've never been big on the whole online sites especially some that seem a little sketchy such a Romwe but I was pleasantly suprised. I ordered about $100 worth of items and the package came in about 3 weeks, as the site advertised. The clothes were all the sizes I requested and looked just about as advertised on the site. It is a cheap site and you get the quality you pay for, the clothes are thin and the designs are poorly placed. Examples such as the breast pockets are a little high, low or too much to one side, arm bands and not quite at the elbow and the shirts are shorter, they end right about where your jeans start where most shirts we buy at home have about an inch of length after where jeans starts. In short the clothes are not amazing quality but they are worth what you pay for them and the company delivers what you ask!
So I ordered two high waisted jeans from ROMWE, both them fit me well on the waist but they were too short. I am 5'7, I have long legs. These jeans do not even reach my ankle, they sit there in the middle of my calf. I also ordered a faux leather yellow jacket. First of all that was a bad choice of color for such a low quality faux leather. First of all the color(yellow) is not as dark as it appears on the site, making it a very yellow and cheap jacket. If y'all want to order the faux leather jacket, please don't get the brighter colors, get the darker colors. And also their clothes smell weird yoooo.
Dear Gigi,
Thank you for choosing our website, and we are so sorry for letting you down.
The sizes on our site are not standard US or UK sizes, thus we have measurements on the each product page for your reference when purchasing, hoping to make it easier for you. We know that is not good enough and still might cause trouble to our customers, but were doing everything we can to work on that.
If the items did not fit, please ship them back to us.
Looking forward to your reply!
I have purchased from this site. My order is paid for, but yet has a cancelled status. I have contacted 3 online chat representatives. The money is gone from my account. Yet the order hasn't been shipped.
Dear Nakosha,
Thank you for ordering from our website, and we are so sorry for all the troubles.
Now we have changed the status of your order, please log in your account on our website and check your order.
Normally, it takes us 3-7 business days to process the order, please kindly understand.
We will send you an email for confirmation after we shipped out the package.
If you have any other concern, do not hesitate to contact us.
I'm actually really disappointed. I've received my order last week and nothing fits right. I bought a onesize hoodie who can fit me if I was a 5 years old kid (no joke!.) and the other articles doesn't look and fit like what i've order. Honestly, it's was my first and last time shopping at Romwe.
Dear Stephe,
Thank you for choosing our website, and we are so sorry for letting you down.
The sizes on our site are not standard US or UK sizes, thus we have measurements on the each product page for your reference when purchasing, hoping to make it easier for you. We know that is not good enough and still might cause trouble to our customers, but were doing everything we can to work on that.
If the items you received did not fit, please contact our customer service to return them back to us.
If you have any othe concern, do not hesitate to contact us.
At first I was pleased with my first order but I placed an order on thanksgiving and haven't received it. They say to hold on longer but it's ridiculous to wait over a month for my order.
Dear Monce,
Thank you for ordering from our website, and we are so sorry for keeping you waiting.
We checked your order, the tracing information has not updated since December 10,2016, we will contact the Fedex and find out the reason. Meanwhile, we would like to process the refund to your Romwe Wallet as soon as possible, you will receive it within 1-2 business days. You could log in your account on our website and check your wallet, and you could use the money in your wallet to reorder on our website or withdraw deposit to credit card.
If you have any other concern, do not hesitate to contact us.
I think that it is very efficient website, i love buy things on it because i know that it is secure.
This is now one of my favourite shop online! It has great clothes and I definitely recommend it :)
None of the clothes have held up to the test of time. They've all frayed or faded, and those that I still have barely have any of the original design or feel remotely close to decent clothes. Most of the clothes in question did not fit or did not match the measurements. I did receive my clothing a year ago, unlike some other people have. They're lucky if they got refunds instead of the cheap, thin clothes. The company offered incentives back when I wrote my original review in order to promote repeat business, so that's the only reason I wrote the first one.
A couple of my items I am actually very happy with, but the jacket and cardigan I ordered are hideous, they are too short, not the same as the pictures, and the cardigan is even completely uneven in length. One sweater from my order is missing entirely, and they try to tell me I never ordered it when it clearly shows in my order list and order $ total. I'm so angry at myself for spending so much money there. They keep telling me to pay for return shipping which will be so expensive, to New Jersey? How am I supposed to trust to ship back to New Jersey when I know they're in Asia? To get a refund I have to wait weeks then and just hope to god that's not a big scam too. They said they'll compensate the return fund but why WHY would they want to do that? That costs so much more than just doing the refund. That is what I want right now, to just get a refund for the unsent sweater, the horrible jacket with a faulty zipper, and the short uneven cardigan. Return shipping from Canada will be at least $40, do they really want to pay that much extra? Why should I trust them to refund me then at all? I really wish I hadn't ordered the jacket and the cardigan because they look nothing like the pictures
Order #RWAAZ*******
Dear Serena,
Thank you for ordering from our website, and we are so sorry for all the troubles.
And we checked your order, the unsent items you mentioned was belong to the the order (RWAAZ29346), which you have not paid for it.
About the jacket and the cardigan you are not satisfied with, we have processed the refund to your account, you will receive it within 2-3 business days.
If you have any other concern, do not hesitate to contact us.
The clothes look nothing, and I mean nothing, in person like they do online. I bought a skirt that looked really cute for a size 3 teenager online. I ordered a small. I got a 6T. I also ordered a one-size-fits-all sweater that looked nice and slouchy online. In person? You could make extra cash on the street corner if the need arises. In conclusion, if the price seems too good to be true, it is. Oh yeah, you practically have to jump through hoops to return items to Romwe, god forbid. I haven't received my refund yet, and I am not holding my breath. I am not ready to die. So buyer beware. But I tip my hat to the pictures portrayed online... we all want to buy those cute clothes. But don't.
Dear Mindy,
Thank you for ordering from our website, and we are so sorry for letting you down.
The sizes on our site are not standard US or UK sizes, thus we have measurements on the each product page for your reference when purchasing, hoping to make it easier for you. We know that is not good enough and still might cause trouble to our customers, but were doing everything we can to work on that.
And we have processed the refund to your Romwe wallet. Please log in your account on our website and check your wallet, you could use the money in your wallet to reorder on our website or withdraw deposit.
If you have any other concern, do not hesitate to contact us.
It is perfect for cold weather. It keeps you warm. Also, it is very comfortable.
The quality was what I expected and I am not disappointed with that.
I am upset they forgot one of my sweaters on the order, and rather then re-shipping it or giving a refund, they offered me only a credit on the website. Meaning if I ever wanted my sweater, i would have to re-order and REPAY SHIPPING. Not acceptable.
Dear Jackie,
Thank you for ordering from our website, and we are so sorry for all the inconvenience.
We have processed the refund of the item (sweatshirt161104003) to your Romwe Wallet. Please log in your account on our website and check your wallet. You could use the money in your wallet to reorder on our website or withdraw deposit.
If you have any other concern, do not hesitate to contact us.
Their prices are quite good for the clothes quality. And their customer support is amazing too
From the business
From Runway to Realway, Romwe aims to bring the top fast fashion into your days.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Rhiannon,
Thank you for ordering from our website, we saw your review on sitejabber.
You mentioned the skirt was bad quality, we have strict quality assurance before each product is packed and shipped, if the items came with defection or bad quality, or is not like the pictures on the website, please send us a few pictures of the items you received, we would surely help you with the return and make this right for you.
Looking forward to your reply!