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ROMWE

3.0

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ROMWE Reviews Summary

ROMWE has a rating of 3 stars from 2,126 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ROMWE most frequently mention good quality, free shipping and online shopping. ROMWE ranks 8th among Discount Clothing sites.

service
326
value
332
shipping
342
returns
210
quality
320

We monitor reviews for authenticity

New Jersey
1 review
3 helpful votes
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Thank you
November 4, 2017

I had an odd expiernce when I had first purchased some clothing from Rowme a sweater was missing from order and also the button on pants was missing! I was very disappointed but a Rowme represented quickly handled the situation and a new package with missing item as well as a new pair of pants is on the way! Thank you Rowme service!

Date of experience: October 31, 2017
miao m. ROMWE Rep
over a year old

Hi Haley,

Thank you for ordering from our website, we apologize that you have had a dissatisfying experience with your order.
Please confirm with us which item you did not received, we will certainly refund you.
And please kindly send us some photos of the pants without the button, we will help you to solve the problem.

Waiting for your reply!

Sincerely,
Romwe Customer Service

RU
2 reviews
2 helpful votes
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Shipping
November 3, 2017

This site is perfect delivery! Like it! Fast! And clothes has so good stuff! It always in trend and cool!

Date of experience: October 30, 2017
California
1 review
5 helpful votes
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Disappointed...
November 1, 2017

I ordered a total of 7 bathing suits. 6 of them were mediums/larges and they did not fit me as they were extremely small. I am a very slim 20 year old girl with 32DD boobs and size 25 waist. None of the tops OR bottoms fit me. Just a warning that their sizes are not typical U.S. sizes and run very small. Their customer service was great though and allowed me to return the items and gave me a full refund.

Date of experience: October 29, 2017
miao m. ROMWE Rep
over a year old

Hi Marissa,

Thank you for ordering from our website, we are so sorry that the items did not fit.
The sizes on our site are not standard US sizes, thus we have measurements on the each product page for your reference when purchasing, hoping to make it easier for you. We know that is not good enough and still might cause trouble to our customers, but were doing everything we can to work on that.We would also check with our suppliers to keep this from happening to other customers, your help would be much appreciated.
Please confirm with us which items did not fit, we will certainly help you return and refund.

Waiting for your reply!

Sincerely,
Romwe Customer Service

South Carolina
1 review
1 helpful vote
Follow Linda F.
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ROMWE looked like it had lots of great and unique clothing items. I really looked forward to getting them but one of the items that I bought was a white cardigan sweater. It looked fairly long on their website but when I received it, it turned out to be WAY shorter than I'd excepted. The quality of the sweater is really low and the stitching seemed very loose and unstable. Honestly, it's not worth it to buy stuff from them. My only other complaint is that they don't provide pictures of models trying on the clothes on half of their items. So the fit can be deceiving. Honestly, I'm just so sad and disappointed. This is my first time ever buying clothes online and I'm never going to make that mistake ever again.

UPDATE: I got my refund back. Their customer service is very helpful and very understanding. :)

ROMWE attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 28, 2017
miao m. ROMWE Rep
over a year old

Hi Linda,

Thank you for ordering from our website, we are so sorry for letting you down.
We checked your order, our customer service has answered your ticket, and we will certainly help you return and refund, please check your ticket.

If you have any other concern, do not hesitate to contact us.

Sincerely,
Romwe Customer Service

Illinois
1 review
4 helpful votes
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So, obviously I understand that the clothes are cheap so I wasn't expecting anything amazing. What I was expecting however is clothes that fit me. DO THEY MAKE THESE CLOTHES FOR MIDGETS AND GORILLAS? I can honestly say I am a very small person. I am a petite 20 year old. So I was expecting the clothes to be neccesarily tight on me, but I was so wrong. First of all when you say "one size fits all" I'm guessing its going to be a little bit larger, nope. The sweater was tiny, honestly looked like it was made for an infant. Tried on another sweatshirt, the arms are so short that by the time I had my arm half way through it was to my elbows. Besides the arms being sort, unless you LOVE crop top sweatshirts, don't order off of here. Literally every single sweatshirt didnt even go past my hipbones. I order several things and ran into this problem with all of the clothes. The last thing I tried on was a jean jacket sweatshirt that I ordered as a medium, I figured it would be big but it was HUGE. Looked like it was actually made for a gorilla. The worst part of all was, when I took it out of the plastic. The smell was FOUL. It literally smelled as if rats from the warehouse had peed all over it, no lie. Another way to describe the smell could be equivalent to a monkey exhibit in a zoo. So overall, DISGUSTED with every single purchase I made. I ordered about 7 things and every single one of them fit like $#*! or was just actually so ugly. PLEASE PLEASE don't let the cheap prices fool you this is the biggest waste of my money and time I have ever spent.

ROMWE attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 26, 2017
miao m. ROMWE Rep
over a year old

Hi Natalie,

Thank you for ordering from our website, we apologize that you have had a dissatisfying experience with your order.
The sizes on our site are not standard US or UK sizes, thus we have measurements on the each product page for your reference when purchasing, hoping to make it easier for you next time.
Please confirm with us which items did not fit, we will certainly help you return and refund.

Waiting for your reply!

Sincerely,
Romwe Customer Service

India
1 review
4 helpful votes
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I have been a customer of romwe since 3 months now and honestly i see the quality of products improve each month! They have better stock coming in too and delivery has also become super fast! Got my latest order in 3 days flat. Love it

Date of experience: October 26, 2017
GB
1 review
1 helpful vote
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I ordered 3 items from ROMWE and I did not receive them! ROMWE is now refusing to give me a refund and I am disgusted with the way I have been treated they do not Listen to anything you say!

ROMWE attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 23, 2017
miao m. ROMWE Rep
over a year old

Hi Brodi,

Thank you for ordering from our website, we are so sorry that you have not received your package.
We will process the refund to your credit card as soon as possible, but the bank may need 10-20 business days to process the refund, please kindly wait a few days.
We are sincerely sorry for the unprofessional behavior of our customer service, and we will offer more professional training to every customer service in the future, so that the same situation wont happen again.

If you have any other concern, do not hesitate to contact us.

Sincerely,
Romwe Customer Service

Massachusetts
1 review
5 helpful votes
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I placed my order with Romwe which was one shirt and was waiting for the shipping. It took 10 days and it was still processing not shipped so i contacted a rep and they told me not to worry my order will be shipped soon. 5 days go by and i get an email saying that the only shirt i ordered 15 days ago is out of stock. Now im extremely frustrated so at this point i just want my money back. After 3 days my money is in "the wallet" their form of refund so you can buy something else from their site with the money but i dont want anything from this horrible site so i go to withdraw it and of course it says error. Every computer i used there is an error trying to give me my refund. Horrible service customer service reps in emails are rude and slightly sassy.

Date of experience: October 23, 2017
miao m. ROMWE Rep
over a year old

Hi Dallis,

Thank you for ordering from our website, we are so sorry for all the troubles.
Normally, it takes us 3-7 business days to process the order.
We checked your order, the item (rblo17092XXX) is one of our best sales products, it is out of stock now, we are so sorry for keeping you waiting.
And we will cancel the refund to your wallet and refund to your credit card as soon as possible, but the bank may need 10-20 business days to process the refund, please kindly wait a few days.

If you have any other concern, do not hesitate to contact us.

Sincerely,
Romwe Customer Service

Connecticut
1 review
4 helpful votes
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They let me return the items
October 25, 2017
Updated review

ROMWE did let me return my items and gave me the credit back upon the reading of the review here. Expediting to a manager helps.

Date of experience: October 22, 2017

Their cloghes are cute too small. They give you 20 days to return items but you have to email and come back with info in a difficult and manual fashion - way more difficult than any other retailer. Even though I initialjy contacted them in time to make the return, they didn't accept it becsuse I didn't email them back and forth all the info in time - BUYER BEWARE

Date of experience: September 23, 2017
Florida
1 review
5 helpful votes
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I love my sweatshirt from Romwe. They have the most affordable clothes, and shipping is great timing consider it is international to me in Florida. The sweatshirt was so cozy and I got so many compliments on it :)

Date of experience: October 20, 2017
Colombia
1 review
2 helpful votes
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¡Feliz con mi prenda!
October 22, 2017

Sinceramente tenía muchas dudas sobre cómo sería la calidad y sobre si la talla que pedí me iba a quedar, pero para mi sorpresa, la calidad es excelente, además de que mi braga es preciosa. La amé.

Date of experience: October 19, 2017
Maryland
1 review
2 helpful votes
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Garbage!
October 22, 2017

I found romwe through Instagram and I know websites of this sort are usually low quality and take a long time to ship, which was fine with me because I just wanted a few cute things for vacation. My order was placed on June 14, I recieved the package on July 3. When I opened the package, nothing was what I ordered or even similar enough to what I ordered to where I could let it slide. I emailed on July 4 and sent a picture of the package of each article of clothing and the articles themselves, customer service wasnt great and eventually I just sent the clothes back. My ticket was closed, but I reopened it and sent my clothes back, but was never given a refund! I would never spend my money here again.

Date of experience: October 18, 2017
miao m. ROMWE Rep
over a year old

Hi Skye,

Thank you for ordering from our website, we are so sorry for all the troubles.
We checked your account, the return label we provided you still has not been used.
Have you returned the package by the return label we provide you? Could you please send us some photos of return receipt?
If you returned by yourself, please send us the tracking number of the returned package.
We will certainly help you to solve this problem.

Waiting for your reply!

Sincerely,
Romwe Customer Service

South Dakota
2 reviews
1 helpful vote
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Terrible experiance
October 22, 2017

Bought shirt looked really cute. Didnt even resemble picture. Cheap Cheap. $14.00. Looked like something that would cost $1.99. They said they would send return label but would deduct $5.99shipping or I could send back myself which I did ($3.00) when they sent credit they still deducted $5.99 said cant reimburse shipping So $4.99 all I got back after paying freight back. Will NEVER do business with them again..

Date of experience: October 18, 2017
miao m. ROMWE Rep
over a year old

Hi Bonnie,

Thank you for ordering from our website, we are so sorry for letting you down.
Normally, we do not pay for the returned shipping charge, except for the quality issue, please kindly understand.
If the item came not the same as the picture, please send us some photos to confirm before returning back next time.
We have received your returned package, and processed the refund to your Paypal account, please check your account.

Apologize again for all the troubles, if you have any other concern, do not hesitate to contact us.

Sincerely,
Romwe Customer Service

Iowa
1 review
3 helpful votes
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Trendy and affordable
October 19, 2017

I love the clothes on Romewe. They're trendy and affordable. The quality is great and the price is great. The shipping time is reasonable, too. Their clothes are cute and perfect for someone on a budget.

Date of experience: October 16, 2017
Turkiye
2 reviews
0 helpful votes
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Alışverişimden çok memnun kaldım. İstediğim ürünler geldi tam bedenime uygun ve şık. Teslimat 22 gün sürdü bu da süper

Date of experience: October 16, 2017
Bulgaria
3 reviews
3 helpful votes
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Romwe experience
October 19, 2017

I ordered Grey Letter Print Hooded Top With Pants from Romwe. It was very easy to order and shipping was fast. I am so happy with this item - good soft material. I ordered L and the size perfectly matches for me. The site offers a wide range of clothing and I will order again from Romwe. Sometimes there are days for free shipping. I am in love with Romwe clothing!

Date of experience: October 15, 2017
North Dakota
1 review
2 helpful votes
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Re-do
October 18, 2017

Recently wrote a review about receiving the wrong item that I ordered, and ROMWE promptly responded and refunded me for my trouble without having to ship the swimsuit back. I appreciate their customer service with the issue.

ROMWE attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 14, 2017
miao m. ROMWE Rep
over a year old

Hi Shea,

Thank you for ordering from our website.
We are so sorry that the item (swimwear170622308) came with the wrong swimsuit, we are so sorry for this kind of situation, and we will certainly help you return and refund.
And for the second package, the tracking number is 9405510200XXXXXXXXXX, you could check through the link https://www.usps.com/.
The package is in transit, please kindly wait a few days.

Apologize again for all the troubles, if you need any other help, do not hesitate to contact us.

Sincerely,
Romwe Customer Service

Australia
7 reviews
23 helpful votes
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Order simple
October 16, 2017

I've read a lot of reviews of people complaining but I've order about 8 times and never had a problem here are my tips
1. Don't order something over $25- order simple things like tops and shorts not fancy jackets because the quality will just not be there
2- if something is really bad quality such as stitching send them a pic and they usually say don't worry about the return and just refund the money
3- read other customers reviews of the products first, other people usually let you know whether to order up or down a size.
4- google discount codes, there is always one for free shipping... usually over $50 which is only 3 items or so.

Don't expect perfection for $5 you're setting yourself up for disappointment
Ps. They have great earrings which are in fashion for about $2-5

Date of experience: October 13, 2017
California
1 review
1 helpful vote
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I ordered a couple of items from Romwe and loved both upon receipt. They have fresh, trendy items at great prices. I would advice that one checks out the sizing measures as they differ from the US versions.

Date of experience: October 13, 2017
Connecticut
1 review
1 helpful vote
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I ordered my order on the week of 10/5/17, I live in Connecticut. I got my order extremely fast, I thought it would take a little longer since the place is in China.
Also, get a size up! I read reviews before buying, and getting a size up is right.
The clothes aren't bad, I tried all the items i got and fit perfectly, not bad material.
I would definitely buy here again with the fast shipping and good material.

Date of experience: October 12, 2017

From the business

From Runway to Realway, Romwe aims to bring the top fast fashion into your days.


romwe.com
Founded in 2009
Nan Jing Shi, Jiangsu, China
+168
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