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ROMWE Reviews Summary
ROMWE has a rating of 3 stars from 2,126 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ROMWE most frequently mention good quality, free shipping and online shopping. ROMWE ranks 8th among Discount Clothing sites.
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When I needed some help with a question they answered in a timely manner, and all the items were accounted for when shipped.
I ordered my clothing from romwe, November 25th and it is December 5th and it still hasnt come. The person who introduced me into romwe ordered clothing the same day as me and they already have their order... kinda upset.
Romwe is one of the very few trusted online clothing store that I love shopping from. You can find a ton of dupes that you would usually find at Urban Outfitters, Free People, and Forever 21 for a cheaper price!
So I was skeptical about ordering from Romwe for the last two years based on reviews, but the sales for BlackFriday were so good that I figured that if the clothes I ordered were dodgy, at least I didnt waste lots of money.
I ordered eight tops on Thursday the 24th, and the arrived today, Thursday the 1st. All of the tops are great quality, both print wise and fabric wise. Im honestly really happy and really surprised with how good all the tops are. Ill definitely order from Romwe again.
Their stuff is so cute and just as good of quality as you would get at the mall. I think their stuff is cute though, and they have better deals so I'd rather shop Romwe!
I actually love ROMWE. I have got really cute stuff that looks expensive, but is super affordable. I have ordered from them a lot and I personally know to order a size up and I always am satisfied.
On thanksgiving I ordered a lot of clothes from RomWe. It told me it would be at my house on November 27 at 10:26. And it never came, but I really want to wear them already.It has Been 5 days. Maybe it will come tomorrow :)
Hi Rya,
Thank you for ordering from our website, we are so sorry for keeping you waiting.
Normally, it takes us 3-5 business days to process the order, and another 3-5 business days for express shipping, please kindly understand.
We checked your order, the package has been shipped out on November 28.
The tracking number is 60024XXXXXX, you could check through the link http://www.cn.dhl.com/en.html.
The scheduled delivery date is December 1, you will receive the package soon.
If you need any other help, do not hesitate to contact us.
Sincerely,
Romwe Customer Service
Ive ordered 2 months ago and got delivery only a partial of my order. When tracking they said one is out of stock and will refund back. A month later I sent a email to support team to figure out my refund but nothing happened. No answer to respond. So be careful if you wanna order and thing from this website.
Hi Tassanee,
Thank you for ordering from our website.
Please kindly send us your correct order number, we will certainly help you to solve this problem.
Waiting for your reply!
Sincerely,
Romwe Customer Service
The products look just like the pictures, fit amazingly, and are beautiful. I get great prices on everything, and always get to renovate my closet with the latest trends <3
I love romwe clothes. Very trendy and fit very well. The site description and photos are always true and never had problems with the shipping and delivery.
I did not have a great experience when I ordered my clothes first of all the prices aren't even that cheap Like they say they are second of all the shipping was very long, your material is terrible your sizes are really off your advertisment was a bit hyped up based on the quality of the clothing definitely not ordering again, a waste of money
When i gave my card details and proceeded to pay, without any otp generation my payment was debited from my account. How could it be possible that without any otp a payment is made?
Hi Sonali,
Thank you for choosing our website, we are so sorry for all the troubles.
Now we have cancelled your order, and processed the refund to the credit card you used to pay on our website.
But the bank may need 10-30 days to process the refund, please kindly wait a few days.
If you have any other concern, do not hesitate to contact us.
Sincerely,
Romwe Customer Service
I loved the quality of the clothing, the service was great, and it got here in the time it said it would. The arrival time took a little long and I had to order two to three sizes up for most of my items (I'm a small in US sizing), but they were great nonetheless! Many people forget that this company is in China and some stuff comes from Asia. Asians are normally very small so their sizing will be off from US or UK sizing, same with China, they also run on the small size. So make sure you check the measurements for everything! They even provide it to you in the description of each clothing item!
Nightmare company! Impossible to speak to a person! Even a nightmare to speak to customer service with issues! Just get fobbed off! Have never have received my refund! Have never dealt with a company as bad as this!
Hi Yvonne,
Thank you for ordering from our website, we are so sorry for keeping you waiting so long.
We checked your order, the tracking number is 612837XXXXXX, you could check through the link https://gls-group.eu/DE/de/home.
The package was lost during the transit, we are so sorry for this kind of situation.
And we will process the refund to your Paypal account within 48 hours, please check your account later.
Apologize again for all the troubles, if you have any other concern, do not hesitate to contact us.
Sincerely,
Romwe Customer Service
I had order from Romwe two times and in both I get exactly what I was expecting. The clothes are good, the fabrics are ok and everything fits well. Great prices for the quality.
I placed my order in Romwe and everything arrived perfect! The garments are of very good quality and the service is excellent! I love shopping in Romwe and I will do it again.
This item has yet to be shipped out to me, i ordered it like two weeks ago. Not happy, and i'm hoping by looking at all these reviews that they actually fit when the day come that i do get them.
Hi Emily,
Thank you for ordering from our website.
Normally, it takes us 3-5 business days to process the order, and another 6-10 business days for standard shipping, please kindly understand.
We checked your order, the tracking number is 940551020082XXXXXXXXXX, you could check through the link https://www.usps.com/.
The tracking information shows the delivery is delayed, please kindly contact the USPS through the phone number 1-800-275-8777.
If you need any other help, do not hesitate to contact us.
Sincerely,
Romwe Customer Service
Love all the pieces I've received from ROMWE. Everything has been really quick with super quick shipping. So many amazing choices on the website and with all the amazing sales, its easy to get a ton of great new looks for a great price!
1, Be careful.If they asked the copy of your photo ID and your credit card with your VIN number before finish your payment, you will be charged even though you didn't show to them. Check your credit card balance right away.
2, Then you need talk with different agents through online service times with times. Be in patience. This will be the only way to communicate with them.
3, Remember you don't need check your mail. They WILL NOT deliver your "purchased items".
Conclusion, Don't shop here!
Hi Dun,
Thank you for ordering from our website, we are so sorry for all the troubles.
Additional documentation may be requested for orders selected at random by our fraud prevention team for further verification before it is sent out for shipping.We carefully evaluate accounts to protect our shoppers from any unwanted billings. If we are not able to get in touch with the customer to complete the verification, the order will be subject to cancellation without further notice. The verification is after the payment, please kindly understand.
We checked your order, the package has been shipped out on October 10, the tracking number is 94055102XXXXXXXXX, you could check through the link https://www.usps.com/.
We are so sorry that you have not received the package, how about we refund you directly? Or we could send you a new package.
Waiting for your reply!
Sincerely,
Romwe Customer Service
Order number rwlzx******* returns number ******* could you please confirm where send back im in the UK one person said Belgium that's mad the postage is over £15
I have received items that don't fit im in the UK and the lady on the web chat said I need to send it to Belguim cant I send to UK ADDRESS. WS9 8BG
From the business
From Runway to Realway, Romwe aims to bring the top fast fashion into your days.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Cindy,
Thank you for ordering from our website.
Please kindly send us your correct order number, so that we could help you to solve the problem.
Waiting for your reply!
Sincerely,
Romwe Customer Service