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ROMWE has a rating of 3 stars from 2,126 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ROMWE most frequently mention good quality, free shipping and online shopping. ROMWE ranks 8th among Discount Clothing sites.
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Llevo algún tiempo probando la ropa de ROMWE y estoy encanta por la calidad de sus productos y sobre todo por su precio. Me resulta muy cómodo hacer mi pedido desde casa. Y además tienen una gran variedad de prendas. Un acierto total!
Everything is okay if you want to keep all of the shoddily made strangely sized items they sent (six weeks to get order - sizes ranged from small to XL, I ordered mediums for all). The problem comes if you want to return anything. They send a prepaid label which isn't prepaid. When the post office and couriers refuse it they say 'oh just send them back' i. E. at your full cost. AND these are to Belgium - return cost is £50 +
If you try to do an online chat about it they just repeatedly hang up
First of all, when I placed my order, I got no confirmation that it was good to go or where it was in the shipping process. They don't even have a phone number to directly talk to someone. I just wanted to return something I bought that I didn't even try on because it was not what I expected and looked horribly made. I just want my refund for something I didn't even try on. This company is just a scam. They show how pretty the clothes look on models but the real thing is so badly made and smaller than the normal sizes you would get. DON'T waste your money.
Hi Emma,
Thank you for ordering from our website, we are so sorry that you are not satisfied with your order.
Please see the free return label in your email, print it, paste on the package, and return it at the local post office.
After we received your returned package, we will refund you as soon as possible.
If you have any other concern, do not hesitate to contact us.
Sincerely,
Romwe Customer Service
Alright so I was a little skeptical of this site right from the start because there's no way I am paying 4 bucks for a shirt and there its perfect that's too go to be true. So even before I got the products I had a feeling something wasn't going to be right but when your only spending 20$ for 4 items I didn't care too much.
The only major problems I noticed was that everything is very small. If you are going to order from this site i suggest going way way up in size. I wear a size large and that's what I bought. However, knowing then what I know now I would have definitely gotten an extra large or 2XL for sure.
Lastly, the print on two of my t shirts I received is printed at a slant. Its going into my armpit/side of my body when it should be in the middle.
I will say that the shirts feel to be of good quality. All tops were thick and very soft and comfortable. I am going to try and stretch them out or i may just wear them to bed. Who knows.
Hi Bobbi,
Thank you for ordering from our website, we are sorry to hear that you are dissatisfied with your order.
We are striving to improve on the sizing of our products, but for now we do make sure to provide a sizing chart for your convenience, as our sizes are neither US or UK sizing.
Please kindly confirm with us which items did not fit or with the bad print, we will certainly help you to solve the problem.
Waiting for your reply!
Sincerely,
Romwe Customer Service
All clothes were in perfect state and beautiful :) I like them very much and are like I wish. The price is affordable and quality-price is good.
Fast shipping, good quality for the price, nice designs, love this website and would totally recommend it!
I like the variety of clothes on this site, it's also always fast delivery (5-8 day).
Very pleased with the quality of clothes
I never leave reviews, but this site deserves one! I got so many great pieces for an evern better price! I placed my order January 16th, received my items January 22nd. I paid the extra for faster shipping, my total was $60 for a shirt, a dress, slippers, and two gorgeous necklaces... and that included the shipping! Everything I ordered is good quality and most importantly fits! Check the measurements when you order, that's my only advice. Awesome site, I'll continue ordering here for sure!
I have been buying in Romwe for months now, and most of the pieces I got are now favorites in my closet. Would highly recommend.
J'aime vraiment beaucoup Romwe, je commande et reçois des produits tous les mois.
Les produits sont vraiment Top et bien taillée, je n'ai jamais eu de soucis de livraison c'est livré entre 1 semaine a 2 semaines. Aucun frais de douane ou autres.
Très bon rapport qualité prix & très bon service client.
Affordable prices and good quality, I really like the website and the products, highly recommend this website
I got my order in 2 weeks, I was excited for my clothes because I was going to wear it somewhere, lol I got my order and this when the story get funny, I got my order and my outfit look cheap, it look like something my baby cousin handmade, I will never ever shop from ROMWE again, the clothes look awful, I rather wear Dollar general clothing before I pulled out my wallet for ROMWE again, my whole 70$ came to a waste, I shouldve go to the mall when I had a chance. I thought yall clothes were going to be nice and all but I guess wrong!
Hi Amani,
Thank you for ordering from our website, we are so sorry for letting you down.
We would be happy to assist you in exchanging or returning any items that you are not satisfied with. We have a strict quality assurance before items are packed and shipped, if your items came with a defect or were of bad quality, or you feel as if they look different from the pictures on our website, we will make sure that we resolve the issue.
Waiting for your reply!
Sincerely,
Romwe Customer Service
I test This site since 1 year, and i love again and again test items :) the quality of the clothes is great
Huge choice of clothes, the quality is excellent! The delivery is fast enough! The products are fashionable :) I love this site, I recommend!
Recently I purchased from Romwe because those deals on clothing were too good to be true and I took and risk and tried it.
My order came in about 2 weeks from when I ordered it through standard shipping. They updated me on everything my package went through.
Now for the clothing, a majority of the material is soft and good and does not feel very cheap as you might expect. I'd recommend typically ordering a size up and checking the items details to see if whether or not the fabric stretches, it'll help a lot when choosing sizes.
If you want to try ordering from Romwe, I say do it! Order a few items the first time like I did and if you enjoy it then keep on going. I definitely will be
La relación calidad-precio de los productos de Romwe es muy adecuada, responde a las expectativas.
Puedes encontrar productos de muchos estilos, colores y tejidos.
Romwe es una de las webs en las que suelo comprar y siempre quedo muy satisfecha. Son prendas de tendencia a unos precios muy razonables. Los pedidos llegan con puntualidad y no he tenido problemas con las tallas.
Llevo comprando y recibiendo productos de esta web desde hace años, y me encanta. La comparación calidad precio esta muy bien, hay productos con calidad de inditex a mucho mejor precio. Soy youtuber, y siempre hago vídeos enseñando las prendas de romwe, si os interesa, echadles un vistazo para que veais que tengo razon!: erikainblue
I am assiduous to buy with them and I am very happy, 90% of the things the quality is phenomenal, the sizes are more and more similar to the normal sizes and it is not so small size...
Answer: Dear customer, Nice day. Really sorry for the late reply and the problem. Becasue our company is an online company, we do not have phone call. Hope you can kindly understand. Would you like to tell us your detailed problem and your order number so that we can help you further? We will try our best to help you and serve you. Hope you can kindly trust us. If there is any other problem, please feel free to contact us. The email is [email protected]. Yours sincerely.
Answer: I never got my clothes... Or the refund. Don't give these frauds any of your money.
Answer: Dear customer, Nice day. Sorry for the late reply and the problems. On our sale pages, you can get detailed information about the sizes of the items. As products on our website.com are manually measured, please be aware that there may be up to a 2-3 cm difference between actual size and listed size. Hope you can kindly understand. If there is any other problem, please feel free to contact us. The email is [email protected]. Yours sincerely.
Answer: I used the size chart and still nothing fit. Not worth it. Also, you aren't getting what's in the pictures. They are recreating these styles based on those pictures.
Answer: Dear customer, Nice day. Sorry for the late reply and the problems. You know the items are well represented in the pictures and description. We will check the quality carefully before we send it out. You know that we have a good reputation and we won't kid you. If there is any other problem, please feel free to contact us. The email is [email protected]. Yours sincerely.
Answer: Dear customer, Nice day. Really sorry for the problem and the late reply. Because our website is an online company, we do not have phone call. Hope you can kindly understand. When you have some problems, you can contact our online customer service directly And you can also contact us via tickets. Would you like to give us your order number so that we can check for you? Romwe cherishes and never ignores its precious customers. We will spare no efforts to help you solve your problems. Hope you can kindly trust us. If there is any other problem, please feel free to contact us. The email is [email protected]. Yours sincerely.
Answer: Dear customer, Nice day. Thank you for choosing ROMWE. But we are really sorry for leaving you such negative impression. We have improved a lot recently, hope you can kindly trust us and give us one chance. About the size, different items have different sizes, and every item has different description. You can see the description of items and have a reference on our size guide link http://www.romwe.com/size-guid-a-466.html. With regard to exchange items, you can exchange the size that you ordered before. But return shipping will take so long time to arrive at our warehouse, especially by standard shipping. After we get your return, maybe the item you want to exchange was no longer on sell then we are unable to send it directly to you, anyway please contact us in time via tickets. If there is any problem, please feel free to contact us. The email is [email protected]. Thank you for your support. Yours sincerely
Answer: Yeah do not do that at all... I guarantee what ever you've ordered will be crap quality and not look like the images anyway
Answer: Dear customer, Nice day. Sorry for the late reply and the problem. You can refer to the sizes on our sale page. And you can know that on http://www.romwe.com/size-guid-a-466.html As products on Romwe.com are manually measured, please be aware that there may be up to a 2-3 cm difference between actual size and listed size. Hope you can kindly understand. If you are not very sure about the sizes, you can contact our online customer service directly. Romwe cherishes you and we never ignore your problems. Hope you can kindly trust us. If there is any other problem, please feel free to contact us. The email is [email protected]. Yours sincerely.
Answer: Don't know why people still order from this site. Buy at your own risk. Took about 1 mth to get my order and it came damaged. Soooo not worth the discount.
From Runway to Realway, Romwe aims to bring the top fast fashion into your days.


Dear customer,
Thank you for ordering from our website, we are sorry to hear that you are dissatisfied with your order.
If you could not use the return label we provided, please return it by yourself.
After you returned the package, please send us the receipt of return cost, we will refund it to you.
If you have any other concern, please let us know.
Sincerely,
Romwe Customer Service