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ROMWE Reviews Summary
ROMWE has a rating of 3 stars from 2,126 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ROMWE most frequently mention good quality, free shipping and online shopping. ROMWE ranks 8th among Discount Clothing sites.
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I'm very satisfied with products I ordered and quality is very high comparing to low price I'm very happy to order from romwe and the client service is kind and helpful.
I had and have the best experience with this website.
Very professional
I receive my orders very quickly and i am very happy with the quality.
Terrible quality clothing, expensive to return as their warehouse is in Belgium, they dont give a full refund and their call-centre is in China where I was told over the phone no English, when I asked to speak to someone who did I was told on holiday. I had to raise a dispute via PayPal and I have settled for their offer which wasnt the full amount just because it had taken me a month of back and forth communication to get me that far and have been told it can take up to 30 days for the money to get back into my account. Funny this, as they took it from my account immediately! Disgusting scam.
I really love every single Items I received, well packed and a good quality! I ordered about 6 Items and they all arrived under good conditions! I really recommend this website for every Fashionista!
I love this site to buy my stuff. I always received good quality products with less value. Romwe has a great collection of things. Recommended to everyone.
These clothes are not even close to what they look like in the picture or description. Very cheap looking and feel clothing quality. Returns are a nightmare. My order was $41 and after 45 minutes at the post office, I spent $12 to return it. Then, they didn't even refund me the entire amount.
Hi Abby,
Thank you for ordering from our website, we are so sorry for all the troubles.
We checked your order, we have processed the refund to your Paypal account on February 20, please check your account.
About the return shipping charge, could you please kindly send us some photos of receipt? We could refund half of cost to you for compensation.
Waiting for your reply!
Sincerely,
Romwe Customer Service
Dont get me wrong, the clothes on here are lovely however a jacket I purchased came ripped and a pair of cord trousers ripped after 3 wears. When I complained about the jacket all that was offered was 6£ compensation to go and get the jacket sewed. Not only this, I did not even receive this money. When I complained for the second time about the trousers they told me I could return them and get a refund - refunds were not free thus costing more in postage to return them than the trousers actually cost. When I told them I was not happy with the service the response I got was literally okay. I have never ever had worse customer service in my life
Hi Chloe,
Thank you for ordering from our website, we are so sorry for all the troubles.
We checked your order, $6 for the item (rjac171101201) has already been added to your account, please see the refund details in your email.
The bank may need 10-20 business days to process the refund, please kindly wait a few days.
And about the broken trousers, could you please kindly send us some photos of this item?
We will certainly help you to solve the problem.
Waiting for your reply!
Sincerely,
Romwe Customer Service
I'm so in love with the quality of Romwe clothes, the website offers a wide range of beautiful and chic pieces with a high quality and reasonable price.
I just recieved my packet but my packet contained 2 same outfit instead of something else. But was carged for something. How do i get it exchanged?
Hi Sayujzya,
Thank you for ordering from our website.
Could you please kindly send us some photos of the items you received?
We will certainly help you to solve the problem.
Waiting for your reply!
Sincerely,
Romwe Customer Service
Love it, affordable and good quality! Really nice stuff, i've ordered 4 times already.
Love it, affordable and good quality! Really nice stuff, i've ordered 4 times already..
So, I just ordered something, and spent about 62ish dollars on romwe. Everything is so cute. Just had 1 question... No wait 2.1. Are the clothes cheap because of the such low prices, and the sizes are weird... Can u put them into like normal sizes (2, 4, 6, exc) It would be really helpful
Convenient location of things on the site, it is clear that where it is. Low price of things and very good quality. I ordered a sweater and pants, I wear it with pleasure. Fast enough delivery))
Romwe присылают дешевые и классные вещи, мне всё очень нравится, советую к покупкам! заказывала уже много вещей с этого магазина и только 1 или 2 были не очень хорошего качества материал. остальное супер!
A lot of great product, fast delivery, good quality, can't wait to do an other order! It's a very good website you can go without any problems.
ROMWE is a wonderful website for ordering items online! The store has a great variety of choice, low prices (there are special prices on some items, discounts, sales, etc.), fast shipping and good customer service!
I ordered items from ROMWE a few times, and I was always satisfied with my orders. The store offers the most fashionable and stylish clothes, and, what's most important, the quality is always high.
Also, their size chart is good, too (my items suit me perfectly!)
I had a HORRIBLE experience with Romwe. I ordered 4 items for a total of $24. When I tracked my order, it said it was undeliverable. I called USPS and they informed me that the wrong zip code was on the shipping label. I checked and made sure that I put the correct address on my order on Romwe.com, which I did. I wrote in to Romwe customer support and they were INCREDIBLY UNHELPFUL. They told me USPS put the wrong address on the label, so I called USPS again and they told me that they don't even have the ability to create shipping labels, so it must have come from the sender, Romwe. Romwe refused to own their mistake and would not just resend me the $20 worth of items that I paid for and never received. They said I would have to wait for the order to be sent back to their facility, which according to USPS would take 45 days. It's already been a month since I placed my order, so I would have to wait 45 days from now for the order to get back to Romwe and then another month for them to ship it to the right address (but who knows if they would even put the correct address on the shipping label this time). I will absolutely NEVER order from here again. STAY AWAY!
Hi Ashley,
Thank you for ordering from our website, we are so sorry for keeping you waiting.
We checked your order, we have already processed the refund to your credit card on February 4, please see the refund details in your email.
But the bank may need 10-20 business days to process the refund, please kindly wait a few days.
If you have any other concern, do not hesitate to contact us.
Sincerely,
Romwe Customer Service
The quality is so good! I love romwe! I totally recommend it. The prices are cheap and clothes are such a good quality.
Honestly, I was super nervous to purchase anything because there are such mixed reviews. But finally I just did it and I ordered a few bathing suits. Every one fit true to size and for the price, the quality was great. Everything came within a week! I will definitely order again
THIS IS HORRIBLE. I GOT THE CLOTHES AND I'M HONESTLY HORRIFIED. ROWME IS CHEAP FOR A REASON GUYS, THE MATERIAL FEELS LIKE IT'S MADE FROM $1 FABRICS AND IT IS A $#*! WEBSITE. PLZ DON'T WASTE YOUR MONEY SUMS LIKE I DID.
Hi Millie,
Thank you for ordering from our website, we are so sorry for letting you down.
We have a strict quality assurance before items are packed and shipped, if your items came with a defect or were of bad quality, or you feel as if they look different from the pictures on our website, we will make sure that we resolve the issue. Please send us a few pictures of the items that you have received, we will certainly help you to solve the problem.
Waiting for your reply!
Sincerely,
Romwe Customer Service
From the business
From Runway to Realway, Romwe aims to bring the top fast fashion into your days.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Laura,
Thank you for ordering from our website, we are so sorry for all the troubles.
Normally, we do not refund the shipping cost and insurance.
Please kindly accept our offer on Paypal, we will refund you within 2-3 business days,
If you have any other concern, please let us know.
Sincerely,
Romwe Customer Service