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Roku Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the quality and ease of use of Roku devices, particularly for streaming content. However, a significant number of reviews highlight serious concerns regarding customer service, including difficulties with refunds, unresponsive support, and frustrating terms of service changes. Many users express dissatisfaction with the lack of assistance for technical issues and the burdensome return process. This combination of positive product experiences overshadowed by poor customer service practices suggests a need for the company to enhance its support and communication strategies to improve customer satisfaction.
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We have owned Roku since it first appeared and no one knew what the heck it was. Now there are many options for streaming content to your home TV. While the menus are not as slick as AppleTV, we find more freedom and more content (less restriction) using Roku. We have owned both hardwire and wireless versions. There are handy apps if you wish to use your phone/tablet in lieu of the Roku remote. A very dependable gadget. After nearly a decade of use, our original Roku is still alive and kicking. Reasonably priced & widely available.
I would love this product if only it worked at it is advertised to do. I would be okay with it not working if the company were willing to replace their unit without literally months of phone calls, emails and runaround. This company has the very worst tech support and customer service I have experienced in as long as I can remember. Astoundingly poor customer service.
Roku worked quite well until the guaranty was up after one year. Currently, I need to reset the unit at least 4 times a week because it fails to connect with my wireless network. As for customer service, we are back to India that refuses to help you unless you purchase a contract with them for at least one year. This is about $90 which exceeds the cost of the unit. No, I would not recommend Roku.
Roku has been around for quite some time in the AV world and anyone who subscribes to mags like HD vision, sound and vision, etc has heard of them before. The rest of the world will have no idea what Roku is. Now they are looking to go mainstream with a $60 set top box that hooks up to your TV and converts it into a streaming media player ala apple TV. Probably will have similar services like netflix, hulu and the like but it will also be more friendly about watching video files that apple doesn't support. Cheap at $60 but now that apple TV is only $99, it will still be a tough sell. I think their box is great, but they might be a year late to the show.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
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