Rogers Communications Inc.Reviews 94

Having lived and worked in about a dozen companies I can say that Rogers, in my experience, is worse than any third world provider I have dealt with.

After 100 minutes on the 'phone the tech. Had created more problems and solved none. The physical tech. Failed to show for the appointment 48 hours later. When I spoke with him by 'phone he had no knowledge of the issues and tried to tell me it was probably all my own devices!

In trying to get someone to do something the news I got was that if a physical tech cannot fix the problem it is elevated, but still not treated with any priority.

They make everything is complicated. They have nothing good to offer on the basic package so you HAVE TO upgrade. Trying to find out what each channel is good luck. It's ridiculous. I am trying to get help OMG. Grr. How ridiculous! We need a competitor!

LTE is not working where is live which is St John's Sideroad and Bayview Ave. And they offer me 5GB extra for 6 months... for what? I can't even use LTE or 4G. I was holding on the phone total more than 1.5 hrs and they are not doing anything. I ask them for cancel they said they will help me but I have outstanding for over $1000 for my phone. Wow... I've with Roger's since 2008 and they don't even care and they will cancel it without any apologies or nothing. What a best service experience with the Roger's... you guys are awesome I hope people see this review and don't come to Roger's...

Many thanks to Tristan who was able to bring happiness back to our family today. This man was very kind and patient and listened to my words very carefully and most importantly he provided me with useful information. Tristan spoke English very clearly and with a clear accent and I was happy when I called Rogers for the first time I really understood everything. I hope that Tristan will always be happy and healthy with his family and have a good life. Thank you so much

I'm with Roger's for last 3 months. 1st month I had Internet connection issue for 2 weeks before they fixed it. Now with that nation wide services disruptions I still have no internet. Called them 3 times with waiting times 50 - 75 min and never got answer. As multibillion annual revenue one would expect them to higher more people to troubleshoot disruptions in their services. Very unsatisfied and would try my very best to talk anyone out of signing up with them

So yeah outage and whatnot aside I have a genuine issue that needed to be dealt with and have basically spent about 12hrs with hold music and being hung up on by the automated system, I had to put in for a call back that was estimated for an hour and a half ended up being 4 hrs later and then was told I'd be next in line and it hung up k. Me immediately after because they were too busy, live agent support is non existent as I put in for tech support on it and got a billing agent instead who transferred me then the "hours" were over so it disconnected…. And they have the most obnoxious recording play ever y3 minutes about how tech support is purely Canadian and verbal abuse will not be tolerated…. I don't need to be on hold for 4 hours and hear that every 3 mins along with horrible horrible music that makes elevator jazz inviting, I've had them for my services for 18 years and this is the bs I get stuck with, I get it that they have a lot on their plate right now but this is ridiculous,… it just hung up on me again… so I guess bell will be getting my services after tonight

Worst company ever. They wouldn't let me return a phone that's glitching out and terrible and when I asked what they COULD do, they just said nothing, you're SOL. Not to mention i literally had one of them answer the phone telling me how garbage their last customer was and $#*!ed to me about them for 10 minutes before asking why i called, Then when I said there has to be something you can do? The woman I got transferred to, LAUGHED at me and hung up and when I asked to speak to a manager, I was tossed around to 7 different people or more, and then told, oh well, nothing we can do about that either. Absolute garbage customer service.

Rogers are a bunch of petty scammers. They do not clarify anything and try to squeeze you for extra dollars. STAY AWAY, YOU WILL REGRET IT

If i could use - stars i would

We were supposed to get our services connected to our new address. The technician was dispatched to a wrong address, then the second technician was dispatched to my old address. Rogers tried to cover up by saying that there was a technical issue and IT problem and on top of it they said my order was stuck in the system. I talked to numerous agents all very rude, unprofessional and false promises. It's been day four and I am still without any services, they promised me they would call me back but no calls what so ever Rogers did not admit to their human errors and blamed it on their system.

Useless. When motion detected they turn on for 15 seconds and then go off for 3 minutes. In that time the Amazon parcel that was dropped at your door is gone and no video of who did it.

I've tried to cancel CRAVE since June 2021. First spent time on online chat. I asked the person to cancel it. A few months later I check my visa and am still getting charged. I went onto my Rogers Portal and canceled it twice. The second time I took screenshots of each step until it showed 'canceled". One month later I get billed again. Today Feb 08,2022 I spent 1 1/2 hours on hold. After I explained the situation, the woman told me I must have done something wrong or I must have reactivated it. Even after I explained to her I had pictures I was told I must have made a mistake. My next call will be to cancel the service.

Rogers review

Rogers is the worst!
The basic TV channel line-up is terrible. They advertise that they have many channels but in reality they have less than half of what they claim. Why is that? Because they have 2 or 3 channels each carrying the same programming. Duh!
Also the programming they are selling is mostly Canadian content. Unwatchable.
You can add a package in order to receive American programming but it still is not the same as the actual product in the USA.
**Then they charge you an extra month on your first bill**
They try and tell you that you will be refunded when you quit the service.
**This is a disgraceful way to run a business**.
Why would they charge you an extra month? Their explanation - it's "policy".
Shameful!
Not only is their product bad but their Customer Service is completely useless.
Managers are also not at all helpful
A waste of time.
They get away with this "policy" (a. K. a "cheating") because there is no competition.
Too bad they can't be anywhere near as good as Comcast Cable in the USA.
My advice?
Get rid of cable TV and get a Firestick or an Android box or anything else.
Don't use "Robbers". Uh, I mean Rogers.

I switched to Rogers from Chatr because they offered me a new phone at a discounted rate. 3 months later I still do not have my phone, even though I have paid for it and I have been lied to repeatedly by their agents, who either are incompetent or receive poor training. I assume it's the latter because of the sheer number of times I was given incorrect or false information. The phone system is truly awful. There is an option to have an agent call you back instead of waiting on hold but this often just messes up and puts you back into a queue on hold, further delaying a resolution and wasting more of your time. Rogers does not care about your wasted time though. Trust me! While their network is fast their service is by far the worst I have ever encountered. Buyers remorse is an understatement. Save yourself a headache and go with literally anyone else. Avoid Rogers like the plague, they are truly awful.

Rogers has terrible customer service. Every time I have an issue I wait for almost an hour for a service agent, than another hour to correct the issue. Usually, the only way you'll get satisfactory service is if you demand to speak to a manager. Even then the manager says they can't help until you threaten to go to Bell, then miraculously she can solve the problem.

I had rogers years ago but stopped as the were never honest about their pricing. The cable men have knocked on my door 3 times the last 6 months asking to ''work at the bottom of my driveway'' They cut into the driveway and lawn and cut my stone walk way just to bury a wire for a neighbour. The last time they came I said no and gave no consent for them to do anything to my property. They still went a head and cut my grass and stone walk way again. I called and explained to the rogers manager and he was unsympathetic and unwilling to compensate me. This company only thinks about money and themselves! Evil people!

Rogers has changed its technologies and forces customers to pay more money to use this new technology, otherwise you will suffer from interruption of service every minute. I have a home internet from Rogers at a speed of 500 MB, for days it has not been working and has been interrupted continuously and very slow, my children lost their online lessons. Today I contacted customer service and after a tenth unnecessary repeated questions, resetting the router and changing all settings, we came to the only available solution from Rogers, what is that? Take new offer with more money and new technology which guarantee the stability of your internet, WHAT? WHY Rogers do this? At least transfer your customer to this new technology directly without additional cost or keep the agreement as is with the previous service but NOT push us forcefully to take your new offers?!