Rogers Communications Inc.Reviews 94

We have ongoing issues with internet and cable TV. Their Ignite TV freezes or loses sound for a few minutes. Their internet crashes too often So I had to renew and spent a long time on hold. It took over an hour to renew for the next year at a higher price (still better than the competition) and the guy asked if he could send out a technician to install better equipment for free to try to solve the ongoing service issues. Sat home for 3 hours and the guy did not show up. Finally go through on their "chat online " this morning and they claimed that he called me (no one called the phone all day) and that he knocked for 15 minutes- again did not happen. So they offered to rebook it. That was almost 2 hours ago and they are "still working on it". I was told I could call and go back in the long queue and rebook it. I refused. Finally got a manager but she has yet to manage to do that. I gave them a long list of dates and time slots and asked if they could just notify me once it was booked. Nope- I have to stay on hold. Might be here all day. I would just switch providers but in Canada all of them are overpriced. We pay the highest rates in the world- last time I checked. Still on hold with chat but I no longer believe that they will ever solve this. Rogers does not offer service. We have spent about 9 hours dealing with them over the past couple of weeks without a solution. Beware!

I have been on hold three different times for an average of two hours each time all for the same issue that is still not resolved. Rogers messed up my brand new account when I signed up for the first time and cancelled the account but still billed me for it. Couldn't email me my contract or account number so I could set up the modem but could definitely email the bill to me. Account is still messed up after talking to customer service and it repeatedly. Useless!

So I read in the paper today that Rogers is giving there, "loyalty customers" 20GB Bonus data for 24 months. I have definitely been a loyal customer for over 30+ years. I was contemplating canceling all my services with Rogers come Nov when my plan is up, but when I read this, it made me reconsider canceling. I just called them to see if I'm on their list for this "bonus" and was told, "they're not offering me this promotion at this time. I am appalled by their decision and this bs certainly made my decision a whole lot easier. Once Nov comes, I will be calling and severing my ties to Rogers! What a way to treat your, "loyal customer"...one who will no longer need your overpriced services! Disgusting!

Paying for fiber service now 2.5 gb but ti getting installed fiber connection is worst almost wast 15 days 25 hrs on line zero results still waiting to install fiber.I wish there are other companies are in my area if you have choice don't buy riger internet if go smooth ok but if you get problem then good luck customer care are worst can't get on phone if you get someone then hold 5 5 hours still resut I am still waiting talk to one tech then his manager Noe waiting customer care person I strat phone 6pm now 9:40 pm still waiting well come to rogers customer

I have said for years that Rogers was way too expensive and was really excited when they said they were offering a promotion for my building. But I made a grave mistake. The service is ATROCIOUS. My internet cuts out every day, I have paid every single bill on time and in full, but their customer service can never explain or fix the horrible network! I had a third party of Bell for the same price and that was way better. Unfortunately, Rogers has me locked in for two years.

The worst customer service experience, they have no knowledge of their product and they can't solve the problem keep transferring your calls to each other without explaining to the other person what the issue is, and they keep disconnecting you without returning your call. I have 5 interaction numbers regarding one issue and it's going on for 21/2 months and they haven't solved the issue. I wouldn't recommend them to anyone and I will tell all my friends and colleagues and relatives and friends about it

We joined start.ca who have their internet installs done by Roger's technicians.
Long story short, this technician not only drilled a huge hole in the new vinyl siding and my wall, then ran a wire about 120 ft long all the way around my jouse on the outside, across the grass and my neighbours driveway, around my neighbours house, and into my neighbours internet box, after breaking the box to gain access. Obviously didn't get my neighbour's permission. Also the wire has so much slack that it is a tripping hazard...
My question is why?
All they were supposed to do is screw a box on to the side of my home and connect a coax wire. They could have used the existing tiny hole from bell's box.
My neighbour's internet has not been working, since we are basically stealing their internet at this point.
I'm beyond unimpressed. Fumingly annoyed and it has caused issues with my neighbour who we were friends with until this.
Side note: zero star rating!

Terrible people! I don't understand what they are doing. They unable to solve a very minor issue.------

*update - they now say I owe $480 for breaking a contract that I did not agree to orally or on paper, I was not told it was a contract. Misusing l misleading and deceitful!
Utterly disappointing. The internet connection was constantly being interrupted and wifi wasn't available throughout the entire house. I was being charged $75 more per month than current offers. I called to switch and the CSR said he changed it to $125 per month. I then paid $125 per month until I checked a few months later and they didn't make the changes! They also charged me $10+tx late fees for three months. I called in and they wouldn't budge on anything. Truly horrible service. Incredibly slow on the phone and chat, at least one hour for every phone call and chats were just shy of one hour.
I have cancelled everything and am switching providers.
I absolutely hate Rogers.

This is too important for not writing it for a such company like Rogers! Rogers bought Shaw and I had to migrate to Rogers. Very disappointing being a very hard migration with billing and, especially, privacy issues. Rogers didn't pay attention wanted to charge me more as a loyal customer with Shaw from quite some time. In addition, Rogers didn't give the choice to put stop on my data automatically once reached out the limit. But the biggest issue was that they ran automatically my credit score as a new client without informing me. Their comment was that " this is Rogers policy" which was not as I found out after 4-5 calls, spoke with different agents who seemed to not be trained appropriately. Also, I have waited for 1h 58 min over the phone to talk to a manger. Luckly, one of the managers informed herself on the spot about the policies and told me that Rogers was not supposed to run my credit score because I migrated and Shaw checked everything before. This made sense for me way before I migrate. Such a big company who is monopolizing the phone market with the new partnership and is running the credit score like people would run the water at the toilet. Managers needs to educate agents as privacy and running people's credit score is provoking a big inconvenience like in my case. And imagine that not many people know about this and have their credit score run! Ignorance and careless, ripping people off, privacy issues are major problems in many companies today including Rogers which are putting profit above clients and above quality reasonable service/prices. Someone, the big mangers should be kept accountable for those basic big mistakes. They need to do their jobs accurately. I am sure, if there would have been an audit even managers would fail! Or, this business of high prices is already a failure.

I have been a Rogers client for over 20 years with the same phone number, In the last year i realized i was paying for a phone line for a tablet that was not used, and i called in on 3 separate times over a year to have the line cancelled and it wasn't. The last time i contacted them was May 18th and the lady (in loyalty section) said i was eligible for a refund of about$117 although the billing monthly over that time was way larger. **Note that i have spent an hour or more per call to try and deal with this issue. Usually waiting to talk to someone then being redirected and waiting for someone in their loyalty program) I checked my billings on July 20th and still have not been given the refund for the overt billings. I also went line item by line item and realized that they were still charging me both for a premium phone insurance and a basic phone insurance every month even when 2 years ago when i had to buy a new phone due to the fact that the insurance i had previously bought would not help me with getting a replacement phone. Meaning that i have been charged for another 2 years for something that i did not want and had asked to be removed. On July 20th i waited on phone for almost 1 hour and 40 minutes with both their customer service then was redirected to their loyalty program people to wait another hour on hold while they tried to resolve it as they said the credit was not applied. This company is deceitful and over charges and manipulates people and hopes that you will just give up complaining which is what i have done for several years. I

I have had the misfortune of being a loyal Rogers customer for over 20 years yet they consistently disappoint me in so many ways I have lost count. For example, if I am one day late paying my bill, they cut my data. But they sure don't mind keeping me on hold for 2 hours when I'm trying to get through to a human being to ask a question. Recently, they shipped me a new phone I've ordered online, via FedEx of all the ridiculous shipping companies to use, and when that phone gets lost/stolen by a FedEx employee and I never receive it, Rogers will NOT send me a new replacement one, they will not go the extra mile to try and track the phone down, yet will thank me for my loyalty! So yay for me, I get to pay for a phone I have never received, and the multi-billion dollar Rogers scammers, get richer by the second!

Forgetting the whole Interact fiasco of 2022, Rogers has some of the most dependable service inside most Metropolitan Centers, but Rogers has a way of getting people in debt on purpose.

Heaven forbid that Rogers Communication should fail, but when it does, Rogers Communication is not one for easy remuneration when there services fail, but should you fail to pay Rogers, then you get disconnected and lose service, but they feel free to keep billing as though service has never been lost, not forgetting, of course, the reconnection fee. You know. Reconnecting you to the service that they are still charging you for. So, even though you are denied the service you are not denied the bill. This is deliberately putting individuals and thus the economy that they, me, the economy that I help support in our standing. I wouldn't be surprised if it's found that Rogers Communication in several cases supports a caste class mentality that supports slavery.

They market new phones for thousands, then sell the remaining stock of later old phones for a fraction of the cost while maintaining the inflated initial cost to the users that supported such price drops.

*Update*

When I signed on with Rogers I was under the impression, that when I moved my number, that I have now lost, from my other carrier to Rogers, I thought that I would have my remaining balance on my other phone and carrier would be carried forward, but instead now I have two carriers leaning in my credit rating, so in short. Rogers was successful in bogging me down with more bill and less service.

Rogers is all about sales, and they, Rogers Communications, are less about customer service and more about servicing Rogers Communications.

A salesperson came to my door to sell me their new Ignite. I have had Bell Vibe for 8 years which has been amazing but Rogers promised me huge savings for unlimited time so I thought if I could save over $100 per month I would be willing to switch to save money. Got the equipment and the contracts which were contradictory to what the salesperson told me. Basically a total scam. The deal was for 1 year and the cell phone deal was for 3 months. Was told by the salesperson that they were now using the Bell Vibe line and that you could pause and rewind live TV the technology that Bell has had for 8 years. When I saw the equipment it was the old-fashioned thick wire and not the Bell Vibe line I could not believe that Rogers sending out liars to sell their services. Totally disgusting and despicable. I have called at least 6 times to rectify and get it cancelled and today I received a second bill on a cancelled account!

Purchased two dresse. Absolutely not what they looked like couldn't give them away. Left one in Cuba and the other to the Salvation Army. Could not believe how I had Ben had by light in the box

My Mom is 80. She has been a Rogers customer for over a decade (me since the 90's when they were Cantel). My Mom got a new iPhone from them back in November 2022. All of a sudden in January 2023 there were huge data overages adding up to $1000. Rogers would only cover $400. Rogers did little to stop this from occurring. They said the charges were valid even though this has never occurred before with my Mom's account. My brother, my mom and I all chipped in and paid the bill and were told going forward her bill would only be $90.26 max (she was switched to unlimited data). Well her next bill was $170.49 :(. I phoned Rogers and they said "oh…those are just old additional valid charges that were not settled yet". They would not do anything to help. This company is not the old good Rogers, it's now unfair, unethical, and terrible.

Three months of data outage. Payed me back 5 dollars and ten dollars. No customer service. They could not find the issue i had to change my connection. I have ended up paying rogers mobey those three mo ths and additional for my mobile data. When i ask about it custo.er service say oh we have some problem in our system.will connect you to another customer service agent. They have no answers. Looters.

They gave me $170 credit as the promised. Thank you soo much Rogers, I am soo happy

Date of experience: May 22,2023

I was told I could get internet at my address, I waited days for them to get here only to have them tell me they couldn't hook internet up at my place. I start a new job on Monday and now have no internet and look like a complete idiot thanks to this company. I'll probably loose my new job that I just moved across the country for thanks to their incompetence. Your staff should know where they can and cannot hook up internet not have people wait for days until a tech comes out and says they can't. I look like a complete fool thanks to this company at my brand new job. I will never purchase another Roger's product for the rest of my life after this experience. I tried to file a complaint by calling I was hung up on. The worst experience I have ever had dealing with an internet company. I am sharing this review every where I can so no one else has to go through this and possibly loose a job cause of them.