Rocky MountainReviews 70

Place an order online and paid with card. Contacted by RMATV to say some items couldn't ship overseas and then discussed which items would be shipped and which items had to be cancelled and refunded. Received an email from them confirming the items still to be shipped. One week later I emailed customer service to check if the remaining items had been shipped - no response. After some time received a refund for the entire order checked on their site that they had cancelled the entire order without any explanation.

BEWARE. Although a part I ordered came up as compatible with the WR250F, and after reading the description carefully that states "designed to have the same original factory shape that is on your machine"…. It will NOT fit a WR250 (or WR450F) as it does not have provisions for the speedo cable. RM will not take it back because if you choose a color the website will magically add a note that says it does not have a mount for the speedo cover. Reading the reviews a see I'm not the only one who was burned by this. Its not about the $28 its about doing the right thing. Will never order again from RM. Dollars spent over the years….
2020 $1,852.
2019 $1,454.
2017 $1,271.
2016 $1,997.

So dissapointed in RM. Bought a, slasher led light bar. No harness, OK. Typical. Could not find one on Rocky Mountains website. I called after calling Slasher, who no longer has a American distribution center and, was clueless About it. After being put off so a R. M. " Tech" could work on it for 5 days, was told their clueless (R. M.) and here's a couple of numbers! Ofcourse same people, I talked to. Then was told I was being charged for shipping return. Seriously! It's not the money as I told them its about standing behind what you sell. Went on Amazon while they put. E on hold for 30 minutes when I asked for CS manager and then was disconnected. J. J

Used these guys for all my parts until this season, customer service is GARBAGE rude don't care. Also had $30 in race credits and went too use and they said oh sorry they expired and there is nothing we can do. I have had issues with shipping being late and not what i paid for and been told "rhay's the way it is sorry we can't issue credits" paid for 2 day air not 6 day air. Seems like rm atv has gotten to big for their customers and only care about taken your money no service after the sale. From all these bad reviews it shows. I will return to motosport.com... UPDATE AS OF 1/9/20. Still no contact from managment about this like they stated in their responds just like i said THEY DON'T CARE about their little customers just corp. Ones... UPDATE AS OF 4/18/20. Proof that the customer does not matter as per THEIR responds that they "forward my comments to upper management" as of TODAY i still have never been reached out to about this matter and folks is why i have been spending my hard earned money else where. They give every review the same bs blanket form letter responds

Ordered for the first time to Europe! All parts came as described in 7 days. Taxes were handled by the seller. No additional payment when received an order. Tracking info wasn't updated in sellers website, but step by step info was provided in shipping company website.
Good prices an user-friendly website environment.
Customer support could be improved. Each question required one day to get a response. (first question 3 days) But all questions got answered.
Overall, very satisfied, will order again.

Rocky Mountain ATV in Utah, I trusted this company to provide more of a street style tire for my new RZR 1000. I selected the ITP Ultra Cross brand. Standard shipping took Monday thru Friday to my door. When mounted, I could not go over 40 miles per hour, my UTV shook so bad. I took both front tires in for a balance check and one was out of balance by over 22 ounces, I was told there was nothing that could be done with it. Called RM ATV immediately on Saturday for a replacement and was first told it was my problem because RM ATV did not mount the tires on my stock wheels which worked perfectly with the stock Big Horns that it came with. When I would not accept that response, I was then told to send pictures, my info and what was found to their warranty dept. I was then lied too saying their warranty dept would call me back ASAP on that day, Saturday. No one called only for me to find out hours later, their warranty dept is not even open on Saturday. I had to then call on Monday to explain the entire situation again. Each time you call RM you are on hold for at least 10 minutes before you get someone in customer service. Finally a FedEx return label by email. Now after more trips and time to remove the rubber from the wheel and FedEx to pick up, they still will not send me a replacement until the return scan shows up in their system. I just watched it being scanned at my door step. They promised to promptly ship a replacement upon scanning the return yet here I still wait on RM ATV. I have no confidence that without yet another 20 minute call to RM ATV tomorrow, Thursday, I will receive a tracking number to watch the standard 2 day delivery take a 5 day trip. I see a lot of customer disappointment in RM ATV and I only wish I would have looked at reviews prior to my purchase.
Now after a week, second tire is shipped to me and is 5.50 oz out of balance. RM ATV now tells me that these are not the best tires for quality and for what I intend to use them for. However, these are what was recommended for my RZR 1000 in the initial purchase. I am going to take the hit, pay for the dismounting of all 4 and they can have them back for a full refund. I will purchase elsewhere let everyone know of this horrible experience.

I purchased parts for my Suzuki LT250R quad racer based off of their parts-schematics. When I got the parts, none of the part numbers on the packages matched their schematics, so I couldn't put my quad back together. I emailed them asking them to send a cross reference. In almost no time at all, Nikki emailed me with a cross reference so I could match the parts and put my beloved quad back together. I'm so stoked with their customer service and super happy to have my quad back on the trail! Great job guys.