Rocky MountainReviews 70

Heard from a friend they said they loved the tire they ordered and they came in only two days! So that's why I ordered from you.

I should have definitely went to the reviews before purchasing. The worst customer service I have ever experienced.
My order was being shipped to the wrong address so I called to get it sorted out. The package was already shipped out so they said to contact the shipper. I did and was asked to fill out the appropriate address request form and they would be able to get it out to my correct address. The shipper also said they would also need approval from the shipper via email or call. I called back RM ATV to and they said they would not give approval for an address change. They would however charge me $14 to do the address change but that is was not guaranteed to be delivered to the new address.
They have absolutely lost my business for good and I will tell every rider I know not to buy from this store.

Assuming that you have some experience working on what you're buying parts for the website is very easy to use. I also like the function of listing parts and accessories specific to my Make model and year of motorcycle. The videos that they have attached to some of their products can also be very helpful as I like to be able to get a perspective of what the part looks like in real life I find that pictures can be misleading in that size or actual appearance. The search algorithm also seems to be more refined then websites like bike magnet which will give you a few parts and then throw in a term of non-related stuff just to make it seem like the search garnered a ton of results, I'm not saying that Rocky Mountain site does not do the same but I find far less and search topic related parts on the filler that they do put in is somewhat more relevant to what you have searched for.
Thanks for doing a great job.

Easy ordering and quality parts, tools and, accessories. Website is easily accessible and easy to navigate.

Rocky Mountain is the best online store to buy from. Website is easy to use, they have great videos. There customer service can not be beat. I have been parts and gear from Rocky Mountain for 14 years and recommend anyone and everyone to purchase from them.

Great prices on oem parts.rebuild after collision.very easy to find and lookup parts.free shipping is always good.

My first purchase seem to be a little lengthy I hope my next one is much quicker. I found the mobile app to have a bug I kept having to input My motorcycle information.

My son always orders from this website and loves all the products he had received. Happy with the merchandise.

We frozen our butts off because of there bait and switch. Ordered upper doors and got just the frame not skins. I called only to learn they would be another week due to being shipped from another location. It was one part number and nowhere indicated it was possible to be shipped separately. They lied about the ship date because I didn't get the skins in time for my trip. I could have got them from eBay faster and creeper but went with rocky hoping they'd be the smarter option. Boy was I wrong. They didn't arrive until after our trip. They did not honor the ship date which I had a 3 day cushion. Trip was really ruined we were wet and cold. Totally avoidable had they been honest.

After 4 contacts and speaking to a manager I have been told that they can not tell me when I will recieve the product or get a refund.

Every time I need something, rockymountain is my first choice. They have everything and make it so easy for you to find it, it's like a candy store for adults. Whatever part, tires, or tool you need, they have it?

Was very quick and easy to order while they had great access to many parts. Was very easy to find exactly the parts i was looking for. Would definetly recommend using their serves. I know i will use them again

If I could give zero stars, I would. After doing research into places to order from, I chose RM because of their youtube videos - what a mistake.
I ordered a pair of boots and a helmet. The next day, I receive an email stating they are holding my order and I have to call in before they will process it. No big deal. I called as soon as they opened. The gentleman I spoke with asked me to confirm details of my order: what I ordered and credit card and shipping details. I provided everything to him, and he said everything matched up, but put me on a brief hold. He returned, claiming that, because it was my first order and a "large order" (~$1100), they wouldn't accept credit card payment and that I would have to use PayPal or directly wire them money, to "protect us both."
My credit card company had already processed, approved, and posted the charge to my account. The billing and shipping details for the order matched my credit card perfectly. Yet for some unknown reason, RM refused to ship, despite the fact that my credit card company approved the charge.
$1100, especially in the world of dirt bikes and motorcycles is hardly a "large order." I refuse to use Paypal due to their terms of service and difficult customer service. Wiring money leaves me completely exposed, as I lose the protections a credit card provides. There was no reason to deny my order. When they refused to process my order, despite admitting every detail checked out, I asked for a refund, which they said they would do "immediately." It took over a week for them to return my money.
The story, however, does have a happy ending: I purchased the same gear from RevZilla (first order there, too) for the same price with the same credit card and shipping details, it was processed and shipped without incident, and arrived within three days. 5 stars for RevZilla and zero stars for Rocky Mountain. I'll continue to watch RM's free Youtube videos, but they'll never get a penny from me after their horrible customer service.

-Update at the bottom

Ordered quite a bit of equipment for my new UTV and paid with credit card. They then called me and said I had to either pay with PAyPal or wire transfer through my bank. I asked why and they refused to tell me. I asked for a manager who also refused to tell me why. I have perfect credit and my payments are more secure with a credit card and I can challenge charges if I dont receive product. They both said it was to protect me and that it was company policy handed down from CEO to NOT tell people why they refuse my credit card payment. I'll shop somewhere else. I've never heard of this before, like the other gentleman that experienced the same thing on here. Sports men and ladies, give someone else with transparency your hard earned money! Worst customer service I've ever experienced! I'm sure they'll respond here with fake concern saying they thank me for the feedback……"this is our security policy to protect you the customer and us" which is an absolute crock or all the big companies would be doing it. Something's not right here but they refuse to tell why they are requiring these payment types with no justification. Would be different if they simply told me the reason, yet transparency escapes them. Rocky Mountain - do NOT reply to this asking me to contact you. You have much work to do gain customer service trust back.

Update: talked with another person there in their customer service and told him to start listening to their customers then cancelled entire order. He wanted me to verify form of payment through small transactions to my credit card. Here's the crazy thing - ordered mirrors through Side by Side stuff the next day. My shipping info and billing info were different. What did they do? Called me and asked if I would simply confirm the 2 addresses verbally. On the phone 10 seconds and done! Why was that so difficult for RMATV?
Found a really nice company with excellent customer service that shipped my tires and wheel in less than 24 hrs. Ordered one day and they were at my house the next day! Mudthrowers.com. Check them out! Don't settle for RMATV and their crappy service!

RMATVMC IS A PATHETIC EXCUSE!

DO NOT BUY ANYTHING FROM THIS SO-CALLED COMPANY.
WHAT A PATHETIC EXCUSE & EMBARASSMENT TO THIS SPORT.

LOOK UP OTHER REVIEWS ALSO

I placed an order for several items, one of which has been out of stock recently and not available through other distributors. I received and email advising me that RM needed additional info. I called and the rep explained that since my order was over $1000 ( $1001. 67) I had to process the order through PayPal or do a Wire Transfer? I asked them to remove an item to drop the invoice amount so the order could be processed with my card but they refused. A supervisor gave me a different story explaining that RM randomly selects orders and forces those orders to be processed via PayPal or Wire Transfer? I'm a retailer myself and I've never heard of anything like that. The same supervisor also told me that since it was my first time ordering I would have to place the order via PayPal or Wire Transfer regardless of the amount.

This was a domestic order, not international and there was not an issue with the debit card I was using for the transaction.

I cancelled my order and created a new account with another email. This time I only ordered the item I urgently needed but the same thing happened again and Customer service gave me the same BS song and dance about "randomly" selecting orders for special scrutiny.

I have 37 retail stores & I can't imagine using a distributor who makes it so difficult to process a simple order. Now that I've seen these other reviews its clear I'm not alone with the bad experience