Rocky MountainReviews 70

I wish I would have read the reviews before spending time on their website ordering parts
The same thing happened to me as other users on here RM would not send my order after they charged my credit card they want me to send some verification receipt for some small purchases before they would send my items it was a $550 order Come on folks now I am waiting on my refund for the purchase that they can't send due to this verification process? Never have I ever had to go purchase something and send a receipt of my purchase to a company in order to do business Plain craziness Well hopefully if you decide to order from these people you have better luck getting your products than I did LJ Bradenton Fl 05-23-2023

I have made a total of 4 orders from rocky mountian atv mc, and in that span of time 3 of those orders have been wrong. First was a enduro engineering extreme skid plate that I was sent the wrong one and did not receive the "extreme" skid plate. I had to send them pictures of what was wrong so their technical department could see what was up. They replaced it and send me the correct one that worked great. 2nd was Acerbis Handguards, they sent me the wrong ones that aren't even close to fitting on my braketec master cylinders. Working on a return now but I know I'll have to send detailed pictures at every possible angle and every single part number involved. Third was a enduro engineering rear brake light switch, this product wasn't even shipped to me. The shipping order that Rocky Mountain provided me said it had shipped but it was not in the box along with the other parts I've ordered. I called about the order but customer service tried every way to get out of admiring it was their fault asking "is the package damaged at all?" "Did you over look the item?" They act like I'm lying to them about not receiving the item. And when I ask for a refund I'm told it'll be a couple days so we can figure out what to do. But the part that bums me out the most is that I love to watch Rocky Mountains YouTube Chanel for all their information and adventures, my experience has completely ruined that for me. I hope they can make it right because it's not seeming like they will.

I ordered 4 motorcycle tires and a few hours later got a email saying to call regarding my order. I called back and after an extended hold spoke to a nice lady. She confirmed my mailing address and my order. Then said she was charging my card a small amount to confirm it was me. I never got a email from my card company to confirm her second charge. I explained to her that the amount was under the fraud threshold and would have to get to a computer to verify. I told her I answered everything she asked for and for $500 I thought it was ridiculous. After being frustrated by the process I told her I would just use a competitor. I canceled the order reordered with another company and saved 60 dollars. Never had so much trouble doing an online order. No thanks plenty of other places around.

So far my experience has been great with fast shipping and parts availability for my 2023 Tenere 700!

Really if RM don't have it you don't need it. I was hesitant with using any TUSK parts but after watching the RM YouTube certified technician I am ready to tackle all repairs.

Order 4 wheels from Rocky Mountain, one arrived damaged, when I contact them, provided photos, etc, after 8 days they still do not have an answer how to address this. It was easier to order another then to constantly trying to deal with them. They lost a customer for life

I usually don't like to pick on individuals, only when they are deserving. Had some paint chipped off from the highly-regarded Tusk top plate. Nicked it with my rubber boot and was amazed the powder coating chipped off in a few places. Tried to ignore it. Tried to cover it up with rubber coating. And when that didn't work, called RM ATV for warranty service. Got Kyle all the information he needed and got a two sentence response: After careful consideration, no warranty. No options were provided. No discounts. No "have you tried"? I will never use them again. This is a "sell it, ship it, move on to the next sucker" type of operation from my experience. Really surprised at their response. Lackluster operation. Kyle can go back to eating paint chips in his room at his parents' house. Don't buy from Rocky Mountain ATV.

We have ordered from Rocky Mountain ATV hundreeds of tims, spent over $50,000.00 with them. The customer service has been geting worse and worse, in fact there is none. Once in a while you get a superviser that understands and tries to make it right. I wish Dan Thomas the owner of the company would read these reveiws and fix the issues, shipping is bad, 1 out of 3 shipment make it with no issues. I waste my time talking to custermer service reps, they lie to you! I deal with several companies to order parts spend over $100,000 a year and by far the worst customer service is from Rocky Mountain ATV. Please Dan Thomas if you read this call me and I will let you know whats going on if you care. I hope you are not aware of these issues they have been going on now for years.

Courtney answered my questions in a courteous and professional matter regarding my MotoZ tires-Order Placed!

Rocky Mountain ATV is my go to place for all my UTV parts. The OEM schematics provides the best results for my RMax 1000 and easy to use order system. Plus you earn cash dollars for future purchases. Great site. Thanks Rocky Mountain ATV/

Clearly the new generation of customer service has arrived. In stock, prompt shipping with early arrival is the norm. Just say yes.

I trust this company so much. I have been ordering from them for the past 4 years or so and have not even once been disappointed. Quality plus customer service. I recommend them to everyone. 100/100

Quick and easy transactions all parts in stock and ready to ship highly recommended to all will not be disappointed

I had a $63.64 RM Cash credit (my reward for being a loyal customer?) in my RM ATV account - placed an order for some Fox Racing hats for a total of $82.18 and applied the credit as I've done numerous times before. When I checked my account the full $82.18 was charged to my checking account - not the $18.54 difference. I called RM ATV to get this fixed and was told no. I've placed 14 seperate orders with RM ATV totaling $1000's and this is the type of treatment I get?

The whole process was very easy, I was very impressed. I will recommend this to our friends thank you

I have bought off of Rocky Mountain ATV several times before, without any issue. This time was the first time I ever had to return something, however. They sent me the wrong battery for my ATV. It had the wrong terminals on it. I spoke with customer service, and they told me it shouldn't be a problem, but that I had to send them some pictures for their warranty tech to review. I did this well over a month ago. I have called them 4 times since, and all I keep getting from them is that it will be several more days before they can look at the info I sent Them. I needed that part for a ride I was doing the weekend after I had ordered it. I ended up having to buy a battery locally, and still have this useless battery that I can't even get a response on. I will never buy from this company again. Their warranty / return statement is a joke. Go Somewhere Else!

Payed a extra $400 for 2-3 day shipping still haven't received package, been over a week so never choose express shipping really $#*!ty experience, they won't even help you

I bought my highland reckless about a year ago. When wanted to use it I noticed it was smaller than the description, more like the smallest version of the highland which cost half. On the description it should be 25 liters on each side but it is no more than 15 liters. It was very hard to communicate with customer service since each time I had to explain what the problem is and again and again, they said they will check. I wrote emails and each time I waited between 4-7 days for an answer and sometimes it even took 3 weeks for them to answer. They asked me to take pictures with tape measurements on the bag. I sent them (I attached them here for you to see...) They told me 25 liters is when the roll-up is open... come on... you are joking, you can't ride while open... They promised they will send their pictures with tape measurements but then they suddenly said they can't do it for some reason (I believe we understand why). I don't leave in the USA so it was too complicated to send and get a refund. But for future clients. All will be good until there is a problem. No customer service and no honest behavior!