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From the business
At Rocket Lawyer, we believe everyone deserves affordable and simple legal services. Since 2008, we've helped millions of families and small businesses take care of their legal needs so they can focus on what really matters. From free legal documents and business incorporation to discounted rates with outstanding attorneys and corporate benefits, we're there to help every step of the way.
Rocket Lawyer Reviews Summary
Rocket Lawyer enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, kindness, and expertise of its representatives. Customers appreciate the ease of use and reliability of the platform, especially in navigating legal documents. However, some concerns arise regarding billing issues and the need for clearer communication about subscription management. Overall, the sentiment is overwhelmingly positive, with customers feeling valued and supported, particularly when resolving issues. The company’s commitment to customer satisfaction and effective problem-solving stands out as a key strength in its service approach.
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I have had a rocket lawyer subscription for more than 2 years. I subscribed to the monthly plan of. 99 auto billing. Today I attempted to create a corporate resolution for an llc company that I am the managing member. After I created the resolution I went to print the document and was directed to a page that wanted $39 for a document that I created. When I called up I was told that my plan was only for personal documents. What BS. Cancelled immediately.
I needed a Power of Attorney. Rocket Lawyer was easy to use and understand. The best part was signing insurrections came with the document. I had created the POA on another site but could not figure out where it needed to be signed. The instructions made it easy.
Hello Yvonne,
Thanks for sharing your feedback and we're sorry that the document wasn't what you were looking for! If there is anything that we can do for you at this time, please email us at [email protected]. Take care!
In June of this year I hired Rocketlawyer's incorporation service for several services. These included a corporate dissolution, an LLC formation, and two items that did not go well (filing to register one of my LLC's as a foreign LLC in another state, and doing a DBA for that entity in that state). It is now year-end and I'm still trying to get these two remaining items finished. I have been charged $614.99 for these services. After inquiring to get the services accomplished, and waiting for a response (for weeks), I finally heard back for a small piece of the work to be done (newspaper notices, which they insisted, incorrectly, had to be filed in the LLC's home state for the foreign filing. They should be filed in the "foreign" state). I have been going back and forth via email and it's like talking to a brick wall. Finally, today (12/30/2020), I got a call (my last reachout was on 12/16/2020) from the person who has been making the aforementioned mistake, and who has been MIA until now. Why is she calling today? As she explained in the voicemail, she wanted to get things done before their year-end close. In addition to all of that, I was charged another $625 - why? I have no idea. It is on my credit card statement, but not on my list of invoices on their site. Obviously, I recommend strongly that you find someone else to do incorporation services.
Hello Eric,
We're so sorry to hear about this matter and would like to do whatever we can to get this resolved for you in a timely manner. Please respond to our private message so we can look into this. Take care.
Only needed one form and used the free trial. It was easy to cancel. If I need additional forms or documents, I'll return to Rocket Lawyer and be glad to even pay.
Hello Bruce,
We sincerely appreciate you taking the time to leave us a review, we're very happy to hear that you've enjoyed our product! Please let us know if you have any questions or concerns by emailing us at [email protected]. Have a nice day!
Hey Jodi,
It's great to hear that you've enjoyed our product and thanks for your review! Please let us know if you have any questions or concerns by emailing us at [email protected]. Take care!
The software is very easy to use with a step by step method. You can go back to the beginning of the program to correct any information quite easily. I would highly recommend this program.
Hey Steve,
We are so glad that you've enjoyed our product and thanks for leaving us a review! If you have any questions or concerns at this time, just send an email to [email protected]. Take care!
To sell a piece of property, the purchaser wanted to see our corporate bylaws, something not required in our state in 1982 when our corporation was established. The corporation is more like a partnership between brothers. Rocket Lawyer had what we needed. Thanks much for the help.
Hey Bob,
It's wonderful to hear that our service was able to assist you and we appreciate your review! Please let us know if you have any questions or concerns at this time by emailing us at [email protected]. Take care!
Easy to use form, will definitely use them again! I am selling a boat and needed a sales agreement form, found it easily and was a quick process.
Hey Doug,
We greatly appreciate your review, thanks so much! Please let us know if you have any questions or concerns by sending an email to [email protected]. Take care!
Form was easy to find and fill out. Verisign however cost more money and there's no instructions on where to file the form after it gets notarized.
Hello Dean,
We greatly appreciate your review and feedback! Please let us know if you have any questions or concerns by sending an email to [email protected]. Thanks!
The form was very comprehensive and detailed and met my every need. Thanks for an easy and fast way to get this done.
Hi Michael,
Thanks so much for your review, we really appreciate it! If you have any questions or concerns, just send an email to [email protected]. Have a great day!
Excellent, thank you very much.
Your site is easy and I appreciate that.
Hey Maria,
We really appreciate your review and happy to hear you've enjoyed our service! Please let us know if you have any questions or concerns at this time by emailing us at [email protected]. Take care!
The service is great. I got the 7 days free trial and after that I downgrade they even give me free membership. To access the docement I had created. If later on I need more foams definately I will go upgrade the service again and again. Wonderful service!
Hey Meiling,
Thanks so much for your review, we're so glad that you've enjoyed our service and appreciate you trying out our Trial! Please let us know if you need anything at this time by emailing us at [email protected]. Have a wonderful day!
Everything worked perfect from beginning to end I could not be happier with the service I would recommend it to anyone
Hello Dale,
We sincerely appreciate you taking the time to leave us a review and so glad you're enjoying our service! If you have any questions or concerns at this time, just email us at [email protected]. Thanks!
Excellent and simple stepping through is needed to for the lease.
Hi Elana,
So glad that you've enjoyed the service, we're happy that you're happy! If you have any questions or concerns at this time, just send an email to [email protected]. Take care!
I have composed many legal papers on Rocket Lawyer. Saved me time and money. I have two different accounts. One personal and one for company. I've did most on personal acct. This last one was from company email.
Hey Carolyn,
Thanks so much for leaving us a review, we're glad that you've enjoyed our service! Please let us know if you have any questions or concerns at this time by emailing us at [email protected]. Have a wonderful day!
Easy to edit and instructions are clear.
Wish I had more rental units to justify
Paid subscription.
Hello Michael,
We appreciate your review and happy to hear that you've had a positive experience with our service! Let us know if you have any questions or concerns at this time by emailing us at [email protected]. Thanks!
No guesswork, just fill in! Very easy process to make things later very easy.
Hi Kathleen,
We sincerely appreciate your review, thanks so much! Please don't hesitate to email us at [email protected] with any questions or concerns. Take care!
Very good and easy to use service. I would definitely recommend this service.
Hey there Karen,
We appreciate your review and delighted to hear that you've had a positive experience using our service! Please don't hesitate to email us at [email protected] with any questions or concerns. Thanks!
Some of the contracts are one sided, may need some more looking at
Hey Danny,
Your feedback is greatly appreciated and thanks for trying out our service! If you have any questions or concerns, just send an email to [email protected]. Thanks again!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Donna,
We are so happy to hear that you've enjoyed our service and greatly appreciate you review! Please let us know if you have any questions or concerns by sending an email to [email protected]. Take care!