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From the business
At Rocket Lawyer, we believe everyone deserves affordable and simple legal services. Since 2008, we've helped millions of families and small businesses take care of their legal needs so they can focus on what really matters. From free legal documents and business incorporation to discounted rates with outstanding attorneys and corporate benefits, we're there to help every step of the way.
Rocket Lawyer Reviews Summary
Rocket Lawyer enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, kindness, and expertise of its representatives. Customers appreciate the ease of use and reliability of the platform, especially in navigating legal documents. However, some concerns arise regarding billing issues and the need for clearer communication about subscription management. Overall, the sentiment is overwhelmingly positive, with customers feeling valued and supported, particularly when resolving issues. The company’s commitment to customer satisfaction and effective problem-solving stands out as a key strength in its service approach.
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I have called in a couple of times each time the customer service is informative and eager to help. Randy was no exception today. He went above and beyond my expectations!
Hello Kacey,
It's great to hear that you've had such a positive experience with our service and appreciate your review! Please let us know if you have any questions or concerns by emailing us at [email protected]. Take care!
The use of the site was easy and I got exactly what I needed.
Hello Veronica,
Thanks for your review, we greatly appreciate it! If you have any questions or concerns at this time, please email us at [email protected]. Take care!
My experience was great. I didn't need much but the person who helped me was great and had everything I needed at my fingertips to make my power of attorney
Hello Crystal,
Thanks for your review, we're glad you've enjoyed our service! If you have any questions or concerns at this time, just email us at [email protected]. Take care!
Excellent service from a very pleasant helpful woman.
Hello Connie,
So glad you've enjoyed our service, we're happy that you're happy! If you have any questions or concerns at this time, just email us at [email protected]. Thanks!
Great Customer Service and very prompt to return answers to all my questions!
Hey Brian,
Thanks for your review, we're glad you've enjoyed our service! If you have any questions or concerns at this time, just email us at [email protected]. Take care!
I was dreading the experience when I needed to interact, but with Justina--via chat--it was fast and easy.
Hi Scott,
It's so great to hear that our services were able to assist you and appreciate your review! If you have any questions or concerns at this time, please email us at [email protected]. Have a wonderful day!
Hey Rose,
It's awesome to hear that you've enjoyed our service and appreciate your review. Please don't hesitate to email us at [email protected] with any questions or concerns. Take care!
I experienced fantastic customer service & support from Victoria. I had made an error and she helped fix my issue quickly, professionally, and with the most friendly & pleasant attitude. I would recommend Rocket Lawyer to my family, friends, and colleagues.
Hello Lainey,
We appreciate your taking the time to provide your feedback regarding our product! Please let us know if we can assist you at this time by emailing us at [email protected]. Take care!
Randy was very helpful in solving my problem. He explained to me how they would resolve the problem.
Hi Mary,
Thanks so much for your review, we really appreciate it! If you have any questions or concerns at this time, just send an email to [email protected]. Thanks again!
The agent that helped me, Chris, could not have been better. She was friendly, courteous, professional, went out of her way to do everything she could to resolve my issues. When I explained the difficulty I was having with the contractor she was very empathetic and review the problems a couple of times and wished me well was getting everything resolved.
Hi there Peggy,
Thanks for your review, we're happy that you're happy! If you have any questions or concerns at this time, just email us at [email protected]. Thanks again!
I called to downgrade my account and try to get a refund on the upgraded account i did not need. Randy helped me sort these things out fast.
Hello Michael,
Thanks for your review, we're happy that you're happy! If you have any questions or concerns at this time, just email us at [email protected]. Thanks again!
I called about my current subscription and Kris answered. She was so helpful and explained all the options available to me. Awesome customer service.
Hi Summer,
We sincerely appreciate your review and glad to hear you've had a positive experience with our service, that's great! If you need anything at this time, please email us at [email protected]. Thanks!
It was easy and efficient service to change my plan.
Hey JoLynn,
Thanks for your review, we greatly appreciate it! If you have any questions or concerns at this time, just email us at [email protected]. Thanks again!
Excellent proceeding with my document, very nice representative and professional
Hello Maribel,
So glad you've enjoyed our service, we're happy that you're happy! If you need anything at this time, please email us at [email protected]. Take care!
I just needed to cancel as I don't forsee needing legal help in the immediate future. Christine was absolutely delightful, cordial, friendly, and trust me, in these pandemic times, that seems to be a tough combination to find. Thank you Christine and if you ever make your way to Georgia, please look me up and drinks are on me.
Hello Frank,
It's so great to hear that our services were able to assist you and appreciate your review! If you have any questions or concerns at this time, please email us at [email protected]. Have a wonderful day!
Real easy to use and make changes. Self explanatory.
Hello Michele,
Thanks for your review, we're glad you've enjoyed our service! If you have any questions or concerns at this time, just email us at [email protected]. Take care!
I had a minor billing issue and was concerned that I was going to be charged unnecessarily, and Victoria quickly alleviated my fears and took care of the problem, thank you! It is very refreshing in today's world to get friendly customer service with no whole times with a prompt response!
Hey Bob,
We sincerely appreciate your review and glad to hear you've had a positive experience with our service, that's great! If you need anything at this time, please email us at [email protected]. Thanks!
Spoke to associate who looked up my account to determine if it was active and being charged. She was friendly, efficient, compassionate about our situation in Lake Charles. She determined the account is not active.
Hello Suzanne,
Thanks for your review, we're happy that you're happy! If you have any questions or concerns at this time, just email us at [email protected]. Thanks again!
Step-by-step inexpensive site. I would definitely use the site again, and recommended to my friends and family. When I was finished with my document and no longer needed I was able to cancel without any problems.
Hey Margaret,
Thanks so much for your review, we really appreciate it! If you have any questions or concerns at this time, just send an email to [email protected]. Thanks again!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Gary,
Thanks for your review, we're happy that you're happy! If you have any questions or concerns at this time, just email us at [email protected]. Thanks again!