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From the business
At Rocket Lawyer, we believe everyone deserves affordable and simple legal services. Since 2008, we've helped millions of families and small businesses take care of their legal needs so they can focus on what really matters. From free legal documents and business incorporation to discounted rates with outstanding attorneys and corporate benefits, we're there to help every step of the way.
Rocket Lawyer Reviews Summary
Rocket Lawyer enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, kindness, and expertise of its representatives. Customers appreciate the ease of use and reliability of the platform, especially in navigating legal documents. However, some concerns arise regarding billing issues and the need for clearer communication about subscription management. Overall, the sentiment is overwhelmingly positive, with customers feeling valued and supported, particularly when resolving issues. The company’s commitment to customer satisfaction and effective problem-solving stands out as a key strength in its service approach.
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Extremely helpful! I was able to get some very difficult questions answered over the weekend no less! And was then able to reach out to an attorney I felt comfortable with to turn a stressful situation into one I could handle confidently and successfully. Thanks a bunch!
Hello CJ,
So glad to hear our service was able to help you out and appreciate your review! Please let us know if you have any questions or concerns by emailing us at [email protected]. Have a great day!
Randy was very professional and accurate with his dealings with me. Randy wanted me to still have some of the benefits and offered me a better plan that suited my budget for now. It was a fast, and accurate session.
Hello Monique,
We're happy to hear about your positive experience with one of our representatives and appreciate your review! Please don't hesitate to email us at [email protected] with any questions or concerns. Take care!
Fui d exactly what i needed. Good prices. The contract was succinct but addressed all the needs I had.
Hi David,
It's awesome to hear you've enjoyed our service and appreciate your review! If you have any questions or concerns at this time, please email us at [email protected]. Take care!
I visited Rocket Lawyer to get a basic template for some contracts I needed. Although I had to retain a lawyer to flesh them out, Rocket Lawyer provided a good starting point.
Hey Peter,
We're really glad that you've enjoyed our service and appreciate your review! Please let us know if you have any questions or concerns by emailing us at [email protected]. Take care!
I needed a change to my account and they were able to accommodate my wishes right on the chat. It was effortless and I was very pleased with the outcome. Rocket Lawyer is an awesome service!
Hey Candice,
Thanks for your review, we're happy that you're happy! If you have any questions or concerns at this time, just email us at [email protected]. Thanks again!
Justina Martinez helped me with my issue in a professional and courteous manner, I appreciated her help. Outstanding service.
Hey Bijon,
It's amazing to hear you've had such a positive experience with one of our representatives and appreciate your review, thanks! Please let us know if you have further questions or concerns at this time by emailing us at [email protected]. Have a great day!
Fantastic! The document provided was easy to fill and it offered items that are required that I failed to consider. I also like the fact that it is tailored to fit the laws of all states.
Hello William,
We're very glad to hear your experience with our service was a positive one and appreciate your review! Please let us know if you have any questions or concerns by emailing us at [email protected]. Take care!
My experience with Rocket Lawyer was really good. I used the 7 day free trail and created an auto sale document. The navigation was easy to use and understand. The customer service department was very helpful. I will refer to other friends and family.
Hi Quintin,
Thanks so much for your review, we're happy to hear you've enjoyed our service. Please let us know if you have any questions or concerns by emailing us at [email protected] with any questions or concerns. Have a wonderful day!
When I called to cancel my Rocket Lawyer account, Justina offered an alternative plan that was less expensive and perfect for what I might need. She made the change effective immediately, resulting in a much appreciated refund. That was a "win, win" with a caring and professional agent!
Hey Carolyn,
We greatly appreciate your review, thanks so much! Please don't hesitate to email us at [email protected] with any questions or concerns. Have a wonderful day!
Hi Jeff,
We are really glad to hear you've had such a positive experience with our service and appreciate your review! Please don't hesitate to email us at [email protected] with any questions or concerns. Take care!
The rep listened to me and understood my need to have the charges refunded.
Hey Tyler,
We're really glad to hear that you've had such a positive experience with one of our representatives and appreciate your review! Please let us know if you have any questions or concerns by emailing us at [email protected]. Take care!
I was able to get right through, Randy was nice, polite and was able to answer my questions without hesitation.
Hi Maria,
Thanks so much for your review, we're happy that you're happy! If you have any questions or concerns at this time, please email us at [email protected]. Have a wonderful day!
Hi Lois,
It's great to hear that you've had such a positive experience with our service and appreciate your review! Please don't hesitate to email us at [email protected] with any questions or concerns. Take care!
The service was outstanding. I will use again and I will recommend to my associates.
Hey Keith,
Thanks so much for leaving us a review, we appreciate it! If you have any questions or concerns at this time, please email us at [email protected]. Take care!
Hey Davis,
Thanks so much for your review, we really appreciate it! If you have questions or concerns at this time, just email us at [email protected]. Thanks again!
Very helpful with developing professional documentation
Hi Diana,
We appreciate your review and delighted to hear you've had a positive experience with our service! Please let us know if you have any questions or concerns by emailing us at [email protected]. Take care!
The wait to speak to a rep wasn't long and Randy was very helpful to answer my issues and offer options.
Hello Stephanie,
It's great to hear you've enjoyed our service and appreciate your review! Please don't hesitate to email us at [email protected] with any questions or concerns. Take care!
Great website and customer service. The documents are easy to use and download, which are very helpful. My experience was excellent.
Hey Grace,
We greatly appreciate your review, thanks so much! Please don't hesitate to email us at [email protected] with any questions or concerns. Have a wonderful day!
Selena is very good at what she does. Customer service is not always pleasant and it's refreshing to get a representative as gracious as Selena. Very knowledgeable with quick service.
Hey Aisha,
Thanks so much for your review, we're so glad that you've had such a positive experience with one of our representatives! If you have any questions or concerns at this time, just email us at [email protected]. Take care!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Robert,
Thanks so much for leaving us a review, we're so glad that one of our representatives were able to help out! Please don't hesitate to email us at [email protected] with any questions or concerns at this time. Thanks again!