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From the business
At Rocket Lawyer, we believe everyone deserves affordable and simple legal services. Since 2008, we've helped millions of families and small businesses take care of their legal needs so they can focus on what really matters. From free legal documents and business incorporation to discounted rates with outstanding attorneys and corporate benefits, we're there to help every step of the way.
Rocket Lawyer Reviews Summary
Rocket Lawyer enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, kindness, and expertise of its representatives. Customers appreciate the ease of use and reliability of the platform, especially in navigating legal documents. However, some concerns arise regarding billing issues and the need for clearer communication about subscription management. Overall, the sentiment is overwhelmingly positive, with customers feeling valued and supported, particularly when resolving issues. The company’s commitment to customer satisfaction and effective problem-solving stands out as a key strength in its service approach.
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Easy to handle with clear instructions.
Read the Terms & Conditions before checking the Acceptance block... instead of the simple 7-day Trial period described -- you may be committing to an annual period at $39.50 p/mo.
Kaylee was very nice and understanding. She helped with my billing issue right away and explained all my options in a very clear manner. Very satisfied!
Hey Francois,
Thanks so much for your review, we're glad you've had a satisfactory experience with our customer service! Please let us know if you have any questions or concerns by emailing us at [email protected]. Thanks again.
I was not understanding that the fee was a monthly one for the 39.99 and Randy helped me adjust this so it was something I could afford and was still able to use.
Hi Brandi,
It's great to hear you've had a positive experience with our service and appreciate your review! Please don't hesitate to email us at [email protected]. Take care!
Latwan was very helpful with my request today. She took care care of what I needed in an efficient manner and was very personable and professional.
Hey Bill,
It's great to hear that you had a positive experience with using our service and thanks so much for the review! If you have any questions or concerns at this time, just send an email to [email protected]. Thanks again!
She was knowledgeable and gave great information. She offered me services that I had no knowledge of very helpful
Hey Stanley,
Thanks so much for leaving us a review, we're so glad your experience with our customer service was such a positive one! Please let us know if you have any questions or concerns at this time by emailing us at [email protected]. Have a great day!
Called in to dispute the membership charge on my cc and it was taken care of no problem
Hello Donny,
We appreciate your review, thanks so much! If you have any questions or concerns at this time, just email us at [email protected]. Take care!
We were able to download and modify the documents that we needed in a quick! We had a question and Randy, with customer service, was right there with the answers!
Hey John,
Thanks so much for taking the time to leave us a review, we really appreciate it! If you have any questions or concerns at this time, please email us at [email protected]. Have a wonderful day!
Had a cancellation issue. Promptly handled and refunded.
Hi Steven,
Thanks for your review, we greatly appreciate it! If you have any questions or concerns at this time, just email us at [email protected]. Thanks again!
I called to inquire about a charge on my credit card statement which resulted from my not cancelling the account before the end of the free trial period. Connor very kindly refunded the two charges I had inadvertently incurred and told me about a $1.00 promotion which I was very happy to accept. I really appreciated his reversing the charges due to my error.
Hello Desiree,
We appreciate your review, thanks so much! If you have any questions or concerns at this time, just email us at [email protected]. Thanks!
He had great customer service and went above and beyond, much appreciated!
Hey Siara,
It's great to hear you've enjoyed our service and thanks so much for your review! Please let us know if you have any questions or concerns at this time by emailing us at [email protected]. Take care!
Randy was professional and helpful. It also took just few minutes to make the changed that I asked in my account. All in all very good service.
Hi Karo,
We appreciate you taking the time to leave us a review and so glad you've had a positive experience with us! Please let us know if you have any questions or concerns at this time by emailing us at [email protected]. Thanks!
Hi Shawn,
So glad you've enjoyed our service, we're happy that you're happy! Please don't hesitate to email us at [email protected] with any questions or concerns at this time. Have a wonderful day!
Hi Debby,
We really appreciate your review, thanks! Please let us know if you have any questions or concerns by emailing us at [email protected]. Take care!
Sabrina was very professional, understanding and also a great listener. Thank you for your employees and your company's professional work ethics.
Hello Raymond,
Thanks so much for sharing your feedback, we're really glad you've enjoyed our service! Please don't hesitate to email us at [email protected] with any questions or concerns at this time. Thanks again!
I was able to create the document I needed and support was very helpful.
Hey Patrick,
We're really glad that you've enjoyed our service and appreciate your review! Please let us know if you have any questions or concerns at this time. Thanks!
Using Rocket Lawyer was very easy. Just typed in Rocket Lawyer then select what you need, and they download it. Then fill in what is needed and sign. Then they finish the rest and all you need to do is print off your document. The company is a great I have used them many times.
Hello Linda,
Thanks so much for your review, we're really glad to hear that you've had a positive experience with our service! Please let us know if you have any questions or concerns at this time by emailing us at [email protected]. Take care!
Hello Inez,
We really appreciate you taking the time to share your feedback and happy to hear you were satisfied with our service! If you have any questions or concerns at this time, just email us at [email protected]. Thanks!
I used Rocket Lawyer to produce a document specific for my needs and with accurate details for the state I live in. I would use them again and recommend to others.
Hello Shirley,
Thanks so much for providing us with your feedback, we really appreciate it! If you have any questions or concerns, please email us at [email protected]. Thanks again!
I called to cancel my free trial because I am elderly and am living on a fixed income so membership was a little steep for me. But Justina brought it to my attention on how to keep me in your membership for my budget and needs. Justina is a fabulous individual for customer service. Kudos to Rocket Lawyer. Thank you again
Hello Marcelle,
We're really glad that one of our representatives were able to assist you with this matter and appreciate you taking the time to share your experience! Please let us know if you have any questions or concerns by emailing us at [email protected]. Have a wonderful day!
I needed a Bill of Sale notorized QUICK! I googled it and Rocketlawyer.com came up and I tried it. I signed up for the trial period and got the document filled in easily, then downloaded the PDF file and printed it out The notary who was waiting for me to get this document did their thing and the car was sold ALL WITHIN about 20 minutes! Pro looking document!
Hey Salvatore,
Thanks so much for your feedback, we're so glad to hear that you've enjoyed our service! Please don't hesitate to email us at [email protected] with any questions or concerns. Take care!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Maurice,
Thanks so much for your review and appreciate your feedback. If you have questions or concerns at this time, please email us at [email protected]. Take care!