On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
At Rocket Lawyer, we believe everyone deserves affordable and simple legal services. Since 2008, we've helped millions of families and small businesses take care of their legal needs so they can focus on what really matters. From free legal documents and business incorporation to discounted rates with outstanding attorneys and corporate benefits, we're there to help every step of the way.
Rocket Lawyer Reviews Summary
Rocket Lawyer enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, kindness, and expertise of its representatives. Customers appreciate the ease of use and reliability of the platform, especially in navigating legal documents. However, some concerns arise regarding billing issues and the need for clearer communication about subscription management. Overall, the sentiment is overwhelmingly positive, with customers feeling valued and supported, particularly when resolving issues. The company’s commitment to customer satisfaction and effective problem-solving stands out as a key strength in its service approach.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I needed an Affidavit having to do with real estate. The process was easy and just what I needed. I received my answer within the time parameters agreed to.
She was incredibly helpful and kind through the call. She got my issue resolved quickly and in a better way than i had thought possible. She far and away exceeded all expectations I had.
Hello Alexander,
We're really happy to hear you've enjoyed our service and appreciate your review! Please let us know if you have any questions or concerns by emailing us at [email protected]. Take care!
A simple issue that Angela was more than happy to help have resolved.
Hi Pinky,
It's so great to hear you've enjoyed our service! Please don't hesitate to email us at [email protected] with any questions or concerns. Take care!
Hello, I just wanted to let you know that you're rep named Randy did a great job in helping me out with my issue. He was very thoughtful and nice to deal with. Thanks for hiring him on your team!
Hello Robert,
We appreciate you taking the time to leave us a review and so glad you've enjoyed our service! If you have any questions or concerns at this time, just email us at [email protected]. Take care!
Problem was resolved efficiently. I do however feel that the process is very misleading. My understanding was that I could pay per Service rendered and that there would be no Monthly billing. It was a surprise to see a $39.97 Charge.
Hi Charles,
Thank you for your review, we greatly appreciate it! Please let us know if you have any questions or concerns by emailing us at [email protected]. Thanks again!
The agent was very friendly, yet all about business. He made sure my issue was settled - without incident.
Hey Cynthia,
We really appreciate your review, thanks so much! If you have any questions or concerns at this time, please email us at [email protected]. Thanks again!
Value quality of content and easy to use especially for the own who familiar with writing contract
Hello Chavis,
So glad you've enjoyed our service, we're happy that you're happy! Please let us know if you have any questions or concerns at this time by sending an email to [email protected]. Thanks!
Hi Meg,
So glad you've enjoyed our service, we're happy that you're happy! If you need anything at this time, please email us at [email protected]. Take care!
Hello Nikki,
It's awesome to hear that you've enjoyed our service and appreciate your review. Please don't hesitate to email us at [email protected] with any questions or concerns. Take care!
A very friendly and helpful employee, Kevin, changed my status by phone quickly.
I only needed the one contract, and normally don't use contracts in my day to day business.
Hello Susan,
It's great to hear that you've enjoyed our service and appreciate your review! Please let us know if you have any questions or concerns by emailing us at [email protected]. Take care!
Very professional with a pleasant attitude! Inspired confidence, will definitely seek their assistance in the future.
Hey Marie,
We're delighted to hear about your positive experience and appreciate your review! Please let us know if you have any questions or concerns at this time by emailing us at [email protected]. Take care!
Addressed my issue quickly and efficiently with a pleasant attitude.
Hi Maryann,
Thank you for your review, we greatly appreciate it! Please let us know if you have any questions or concerns by emailing us at [email protected]. Thanks again!
Had a little matter that I needed help with and Kevin was an answer to that need. Great employee. We all need more like him!
Hey Gayle,
We're really glad to hear you've had such a positive experience with one of our representatives and appreciate your review! Please let us know if you have any questions or concerns by emailing us at [email protected]. Have a wonderful day!
She was very helpful and saved my company money by explaining the different options I had to use rocket lawyer to my benefits
Hi Drew,
Thanks so much for leaving us a review, we're so glad your experience with our service was such a positive one! Please let us know if you have any questions or concerns at this time by emailing us at [email protected]. Have a great day!
Hello Brian,
We're delighted to hear about your positive experience and appreciate your review! Please let us know if you have any questions or concerns at this time by emailing us at [email protected]. Take care!
Very good! Sebrina was very helpful and kind. I will use Rocket Lawyer again when needed.
Hey Jack,
We're really happy to hear our customer service was able to assist you with this situation and appreciate you taking the time to leave us a review! Please email us at [email protected] with any questions or concerns. Have a great day!
Very friendly. Addressed my concern with expediency and issue was resolved
Hi Laurie,
Thanks for your review, we're happy that you're happy! Please let us know if you need anything further at this time by emailing us at [email protected]. Thanks again!
IT IS USER FRIENDLY, AND EVERY STEP IS EASY TO FOLLOW INCLUDING OPTIONS, READY TO PRINT AFTER FOLLOWING DIRECTIONS; I ALSO HAD THE OPORTUNITY TO TALK TO ANGIE; SHE WAS GREAT HELP TO ANSWER ALL OF MY QUESTIONS AND FOLLOW UP WITH ME, SHE IS PERFECT AND TOOK TIME TO ASSIT ME; THANK YOU ROCKET LAWYER FOR YOUR EXCELENT SERVICE
Hi Freddy,
That's wonderful to hear you've enjoyed our service and we appreciate your review! Please let us know if you have any questions or concerns by emailing us at [email protected]. Thanks!
Everything was easy to do thank you. Customer service was like talking to a friend the only problems I had were when I messed up definitely a must use
Hi William,
We appreciate you taking the time to leave us a review and so glad that your experience with one of our representatives was such a positive one! Please don't hesitate to email us at [email protected] with any questions or concerns. Have a wonderful day!
The young lady who helped me with my text problem of printing was kind, patient, and knowledgeable! She was the best!
Hello Dana,
Thanks so much for your review! We're really happy to hear about your positive experience with one of our representatives. Please let us know if you have any questions or concerns at this time by emailing us at [email protected]. Thanks again!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jody,
Thanks so much for your review, we really appreciate it! If you have any questions or concerns at this time, just email us at [email protected]. Take care!