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From the business
At Rocket Lawyer, we believe everyone deserves affordable and simple legal services. Since 2008, we've helped millions of families and small businesses take care of their legal needs so they can focus on what really matters. From free legal documents and business incorporation to discounted rates with outstanding attorneys and corporate benefits, we're there to help every step of the way.
Rocket Lawyer Reviews Summary
Rocket Lawyer enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, kindness, and expertise of its representatives. Customers appreciate the ease of use and reliability of the platform, especially in navigating legal documents. However, some concerns arise regarding billing issues and the need for clearer communication about subscription management. Overall, the sentiment is overwhelmingly positive, with customers feeling valued and supported, particularly when resolving issues. The company’s commitment to customer satisfaction and effective problem-solving stands out as a key strength in its service approach.
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Best experience I could ever have! I will pass on your website.
Thank you
Hey Jan,
Thanks so much for your review, we're happy that you're happy! If you have any questions or concerns at this time, please email us at [email protected]. Take care!
Very nice and patient new what to do to help me. Knowledgeable
Hi Yetta,
We're really glad that you've enjoyed our service and appreciate your review! Please email us at [email protected] with any questions or concerns. Take care!
Customer service was helpful and professional. Refund was issued for unauthorized service. Thanks
Hello Jeff,
We're sorry for the matter, but so glad that one of our representatives were able to help you! Please let us know if you need anything else at this time by emailing us at [email protected]. Have a wonderful day!
I signed up for Rocket Lawyer in a desperate need to write up a cancellation for a time share. Called up the next month to cancel because I couldn't justify the $39 charge for a document here and there. Rather than just cancelling my subscription and sending me off I was offered another one for $1 a month which would cover my own personal documents whenever I needed. Apparently the one I signed up for offered me direct counseling when I needed it from a lawyer. Which come to think of it is a hell of a deal. The attendant who worked with me was so helpful and informative that I couldn't pass up this offer. I appreciate it when I'm offered better programs, forms, subscriptions or what have you, that meet my own personal needs. This kind of service is exactly why I stay loyal to certain brands. Thank you so much for that.
Hey Susanah,
Thanks so much for leaving us a review, we're so glad your experience with our service was such a positive one! Please let us know if you have any questions or concerns at this time by emailing us at [email protected]. Have a great day!
The online service was wonderful, it was very easy to put personal and much needed documents together. The Service Rep that assisted me on the phone was very friendly & helpful, she took her time and explained everything to me.
Hey Mary,
We're really happy to hear our customer service was able to assist you with this situation and appreciate you taking the time to leave us a review! Please email us at [email protected] with any questions or concerns. Have a great day!
Very professional and helpful. Fast response solving the issue at hand. I would recommend Rocket Lawyer based on this service level.
Hi Laura,
We're glad that our customer service was able to assist you and appreciate your review! Please don't hesitate to email us at [email protected] with any questions or concerns, take care!
I was able to prepare, sign and print without the help and expense as an attorney. Rocket Lawyer is a amazing tool to get the necessary legal documents at a decent price, ( fast).
Hello Tara,
Thanks so much for your review, we're happy that you're happy! If you have questions or concerns for us at this time, just email us at [email protected]. Take care!
Customer service is swift and friendly. Kevin Phelps was very helpful, cheerful and did make me feel valued.
Hi there,
We're really happy to hear you've enjoyed our service and appreciate your review! Please let us know if you have any questions or concerns by emailing us at [email protected]. Take care!
I enjoyed my customer experience because the representative was very patient and more than willing to help me.
Hello Elizabeth,
We're so glad that you've enjoyed our service and appreciate your review! Please let us know if you have any questions or concerns by emailing us at [email protected]. Take care!
Amazing customer service and very personable. Very helpful as well
Hi Stuart,
It's so great to hear you've enjoyed our service! Please don't hesitate to email us at [email protected] with any questions or concerns. Take care!
I called to cancel my free 7 days trail that I had accidentally purchased by mistake. I spoke with Kevin who greeted me with such amazing energy and professionalism. He ensure me that he would be able to assist me because I was in a panic that I was going to be charged for the membership. He provided me with such great customer service experience. He was able to refund my purchase. He is truly represented your company very well and a great asset to your company.
Hey Chantai
We're really glad to hear you've had such a positive experience with one of our representatives and appreciate your review! Please let us know if you have any questions or concerns by emailing us at [email protected]. Have a wonderful day!
I didn't want to pay the 39 99 so they got me a more affordable plan and I'm very pleased with the outcome. They are quick answered all my questions.
Hi Ashley,
Thanks so much for your review, we really appreciate it! If you have any questions or concerns at this time, just email us at [email protected]. Take care!
Called to cancel my subscription and instead of facing an over zealous representative I had the nicess experience one could have cancelling a service
Hi John,
So glad that you've enjoyed the service, we're happy that you're happy! If you have any questions or concerns, just send an email to [email protected]. Thanks!
Kevin was very helpful and has the most awesome personality - his voice was reassurance and I felt comfortable in knowing he would get my request handled!
Hi Marlissa,
It's so great to hear you've had such a positive experience with one of our representatives and appreciate your review! Please let us know if you have any questions or concerns at this time by emailing us at [email protected]. Thanks!
Hello Molly,
We're so glad that you've enjoyed our service and appreciate your review! Please let us know if you have any questions or concerns by emailing us at [email protected]. Take care!
He took care of me in a timely manner. Very professional and great at his job.
Hello Lauren,
We're delighted to hear you've enjoyed our legal document creation and appreciate your review! Please email us at [email protected] with any questions or concerns at this time. Take care!
Great experience. I will recommend them. Friendly and pleasant customer service.
Hey Dee,
We're really happy to hear you've enjoyed our service and appreciate your review! Please let us know if you have any questions or concerns by emailing us at [email protected]. Take care!
Hi Mary,
Thanks so much for your review, it's greatly appreciated! If you have any questions or concerns at this time, just send an email to [email protected]. Take care!
The form was quick and easy. Simple instructions to follow. I made a promissory note for my church. Thank you Rocket Lawyer!
Hello Tessa,
We're so glad that you've had a positive experience with our service and appreciate your review! Please let us know if you have any questions or concerns by emailing us at [email protected]. Thanks!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Daniela,
It's really awesome to hear you've enjoyed our service and appreciate your review! Please email us at [email protected] with any questions or concerns at this time. Take care!