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From the business
At Rocket Lawyer, we believe everyone deserves affordable and simple legal services. Since 2008, we've helped millions of families and small businesses take care of their legal needs so they can focus on what really matters. From free legal documents and business incorporation to discounted rates with outstanding attorneys and corporate benefits, we're there to help every step of the way.
Rocket Lawyer Reviews Summary
Rocket Lawyer enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, kindness, and expertise of its representatives. Customers appreciate the ease of use and reliability of the platform, especially in navigating legal documents. However, some concerns arise regarding billing issues and the need for clearer communication about subscription management. Overall, the sentiment is overwhelmingly positive, with customers feeling valued and supported, particularly when resolving issues. The company’s commitment to customer satisfaction and effective problem-solving stands out as a key strength in its service approach.
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It was simple. However, just very expensive for our church,
Hello Dawn,
We're really happy to hear you've enjoyed our service and appreciate your review! Please let us know if you have any questions or concerns by emailing us at [email protected]. Take care!
Hi Nei,
We're so glad that you've enjoyed our service and appreciate your review! Please let us know if you have any questions or concerns by emailing us at [email protected]. Take care!
This was a little difficult for me, i want to cancel my subscription i do not feel i would use this,
Hello Sharon,
Our records indicate your membership was cancelled, since it was done during the Free Trial there was no billing whatsoever. Please respond to your downgrade (cancellation) email with any questions or concerns. Take care!
Free one week trial membership offered great value and provided the exact customized legal documents I was looking for. Their business model is generous, to say the least, and not only do I highly recommend them to anyone in need of quick (free) customized legal documents, but the various monthly membership levels are so inexpensive I couldn't say no to having that peace of mind. Their customer service people are top-notch professional, quick, helpful, and polite. The entire experience has been better than I could have hoped for, I'm happy to be staying on as a monthly member. A total Five-Star Experience!
Hello Thomas,
It's so great to hear you've enjoyed our service! Please don't hesitate to email us at [email protected] with any questions or concerns. Take care!
The service Randy provided was smooth. He was helpful with his recommendation. It was appreciated.
Hello Sharnesia,
We're really glad to hear you've had such a positive experience with one of our representatives and appreciate your review! Please let us know if you have any questions or concerns by emailing us at [email protected]. Have a wonderful day!
Due to my own mistake, a call was made to Rocket Lawyer, around 7-7:30 pm. Everything was handled courteously and professionally.
Many thanks
Hi Ray,
We appreciate you taking the time to leave us a review and so glad you've enjoyed our service! If you have any questions or concerns at this time, just email us at [email protected]. Take care!
I called about my account and Kevin Phelps was quick to assist me. He was very nice and courteous and was a joy to speak with.
Hello LaMonica,
We're delighted to hear about your positive experience and appreciate your review! Please let us know if you have any questions or concerns at this time by emailing us at [email protected]. Take care!
I had two accounts with rocket lawyer. One originated in 2012. I opened a new account this past July. Your computer was trying to access my old account.The call taker analyze the problem and corrected it immediately. Very good customer service!
Hi Edward,
Thank you for your review, we greatly appreciate it! Please let us know if you have any questions or concerns by emailing us at [email protected]. Thanks again!
Kevin Phelps answered my inquiry concerning a monthly recurrent charge from RocketLawyer, I recently noticed on my SWA Chase Bank Visa card. Mr. Phelps was able to resolve the issue quickly and efficiently and sent me an email elucidating the adjustments. Mr. Phelps is the type of employee every employer hopes to find and hire. Thank you!
Hey Michael,
So glad you've enjoyed our service, we're happy that you're happy! If you need anything at this time, please email us at [email protected]. Take care!
I called to cancel my service and a very nice young lady provided me with another service option. She was extremely helpful, pleasant and reassuring. Perfect call for me at the end of my Customer Service workday.
Hey Kimberly,
Thanks for your review, we greatly appreciate it! If you have any questions or concerns at this time, just email us at [email protected]. Thanks again!
I had upgraded the account for a week. I completed my form (a durable power of attorney); printed it off; and was off to the hospital to have the document signed. Subsequently, on July 8th, the individual for whom I drawn the document died. On the 10th of July, I downgraded the account. Likewise, on the 10th of July, the company charged my account fir another month. Kevin Phelps. The customer rep understood what had happened and refunded my fees.
It's refreshing to find someone who could see what my intent was and not make me jump through hoops for my refund.
I will recommend Rocket Lawyer to all my friends and family, based on my personal experience with the Representative.
Thank you
Hello Sara,
So glad you've enjoyed our service, we're happy that you're happy! If you need anything at this time, please email us at [email protected]. Take care!
As a pensioner and on a once of time my son used your services. Unbeknown to me I have been billed $40 per month since 2019 for the once of use. The shocking fact is although Racket Lawyers have records that the account has not been used again. Fair trade is when there is fair trade between two parties. Just another racket if you are oblivious to the unexpected.
Hello Malcolm,
We're very sorry to hear about your matter, but it looks like you were refunded and the membership was downgraded (cancelled). Please let us know if there's anything else that we can do for you by responding to our private message.
Very helpful to help me to close the account i will come back thanks
Hello Victor,
We really appreciate your review, thanks so much! If you have any questions or concerns at this time, please email us at [email protected]. Thanks again!
Rep issued me a refund promptly and professionally. He answered all questions to the best of his knowledge.
Hi Greta,
It's great to hear you've had a positive experience with our service and appreciate your review! Please let us know if you have any questions or concerns at this time by emailing us at [email protected]. Take care!
Mr. Phelps was very helpful and friendly and he quickly resolved the reason for my call.
Hello Phil,
We appreciate your taking the time to provide your feedback regarding our product! Please let us know if we can assist you at this time by emailing us at [email protected]. Take care!
I was billed for a membership that I was only going to use for the 7 day free trial, so I called Rocket Law to hopefully get it figured out and my money back. The representative I spoke to went above and beyond to tell me that she was able to stop the membership and any future billing and also refund my money that was charged on my account. I was very grateful for her and the efforts she did to make this happen. She was also very polite and friendly. So thank you for your services.
Hi Donald,
We're so glad that you've had such a positive experience with our service and appreciate your review! Please let us know if you have any questions or concerns by emailing us at [email protected]. Take care!
She went above and beyond her job title. Very customer friendly person.
Hello Brian,
It's awesome that you've had such a positive experience with one of our representatives and appreciate your review! Please let us know if you have any questions or concerns by emailing us at [email protected]. Take care!
I had a very good experience. The person I talked to was very helpful and nice to deal with.
Hi Jerry,
We're glad that our customer service was able to assist you and appreciate your review! Please don't hesitate to email us at [email protected] with any questions or concerns, take care!
Kevin was very happy to assist me with my problem. He was quick, straight to the point and very nice.
Hi Ro,
Thanks so much for your review, we're happy that you're happy! If you have any questions or concerns at this time, please email us at [email protected]. Take care!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi there,
We appreciate you taking the time to leave us a review and so glad that you've enjoyed our service! Please don't hesitate to email us at [email protected] with any questions or concerns. Have a great day!