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From the business
At Rocket Lawyer, we believe everyone deserves affordable and simple legal services. Since 2008, we've helped millions of families and small businesses take care of their legal needs so they can focus on what really matters. From free legal documents and business incorporation to discounted rates with outstanding attorneys and corporate benefits, we're there to help every step of the way.
Rocket Lawyer Reviews Summary
Rocket Lawyer enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, kindness, and expertise of its representatives. Customers appreciate the ease of use and reliability of the platform, especially in navigating legal documents. However, some concerns arise regarding billing issues and the need for clearer communication about subscription management. Overall, the sentiment is overwhelmingly positive, with customers feeling valued and supported, particularly when resolving issues. The company’s commitment to customer satisfaction and effective problem-solving stands out as a key strength in its service approach.
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We needed documents which doctors sent us to you. It helped with not one, but three doctors.
Extremely professional and at the same time warm and funny
Hi Daniel,
We appreciate you taking the time to leave us a review and so glad that your experience with one of our representatives was such a positive one! Please don't hesitate to email us at [email protected] with any questions or concerns. Have a wonderful day!
Christine Weston was very helpful with my issue. I had signed up in error and she got me a fair refund for my mistake.
Hello Kathleen,
It's great that you've had such a positive experience with one of our representatives and thanks so much for the review! Please don't hesitate to email us at [email protected] with any questions or concerns. Have a wonderful day!
Very professional contact. Quickly identified my issue and provided a prompt course of action.
Hey Reginald,
Thanks so much for your review, it's greatly appreciated! If you have any questions or concerns at this time, just send an email to [email protected]. Take care!
Very supportive and helpful!. Great customer service, professional and caring.
Hello Demi,
Thanks so much for taking the time to share your review, we're so glad that you've enjoyed the service! If you have any questions or concerns at this time, just send an email to [email protected]. Have a wonderful day!
Kevin was very helpful he found the account but I forgot I set up and was able to cancel that membership with no problems. Perfect service
Hey Brenda,
It's great to hear that you had a positive experience with using our service and thanks so much for the review! If you have any questions or concerns at this time, just send an email to [email protected]. Thanks again!
I would like to thank Kaylee Gates for doing an outstanding job in customer service. She was kind and very attention to the customers needs. She instructed me on my account and how I would receive each email concerning my issue. She asked me if there was any thing else I needed service with and at that time I told her no. I want to let you know that it is very hard to get great customer service but Kaylee Gates was great! Your company need more representatives like her and you will always get more customers to come to your for services. I just want to say "Great job Kaylee". Thank you for great customer service.
Hello Brenda,
Thanks so much for your review and appreciate your feedback. If you have questions or concerns at this time, please email us at [email protected]. Take care!
Rocket Lawyer had the form I needed for my business and was very easy to obtain and drafted very professional to meet my needs. Will definitely use again!
Hey Ralph,
It's great to hear you've had a positive experience with our service and appreciate your review! Please don't hesitate to email us at [email protected]. Take care!
Christie was very helpful, thank you and nice, she informed me of other options.
Hi Denise,
Thanks for leaving us a review, we're glad that you've had a positive experience with one of our representatives! Please let us know if you have any questions or concerns by emailing us at [email protected]. Take care!
Had a great experience with the Customer Service rep that helped me with cancelling my acct. Very friendly
Judy,
Thanks for your review, we're glad you've enjoyed our service! If you have any questions or concerns at this time, just email us at [email protected]. Take care!
Needed to cancel a plan. Professional handling, and offering options. Very satisfied with service.
Hello Robert,
Thanks so much for your review, we're happy to hear you've enjoyed our service! If you have any questions or concerns at this time, please email us at [email protected]. Take care!
Kaylie was very helpful in refunding charge
Kaylie was very helpful in refunding charge
Kaylie was very helpful in refunding charge
Hello Kishore,
It's great to hear that you've enjoyed our service and appreciate your review! Please let us know if you have any questions or concerns by emailing us at [email protected]. Take care!
I was able to make out a document and print it and got advice on how to finish it to make it legally binding
Hey Stacey,
We greatly appreciate your review, thanks so much! Please don't hesitate to email us at [email protected] with any questions or concerns. Have a wonderful day!
Latwan Marsh was very helpful and knowledgeable of alterative plans to better suit my budget and needs. Thank you!
Hello Phillip,
Thanks so much for your review, we're glad to hear about your positive experience! Please let us know if you have any questions or concerns at this time by emailing us at [email protected]. Take care!
I used Rocket Lawyer to do a Quitclaim Deed. It was very simple to do with step by step instructions and fill in the blank with answers type of form.
Hi Tim,
Thanks for your review, we're glad you've enjoyed our service! If you have any questions or concerns at this time, just email us at [email protected]. Take care!
Quick and easy to follow instructions. My needs were met and will definitely use again in the future should any legal issues arise.
Hello Laura,
We greatly appreciate your review, thanks so much! Please don't hesitate to email us at [email protected] with any questions or concerns. Have a wonderful day!
I've tried several different documents and some have been very useable. Others get me started but I still find I need additional adjustments for which I need legal advice. The people I've been in contact with have been very helpful but overall it's a wash for me.
Hello Jeff,
It's great to hear that you've had such a positive experience with our service and appreciate your review! Please don't hesitate to email us at [email protected] with any questions or concerns. Take care!
Christine,
Represented Rocket lawyer professional, and took care of my concerns promptly.
Hi Diane,
It's great to hear that you've enjoyed our service and appreciate your review! Please let us know if you have any questions or concerns by emailing us at [email protected]. Take care!
I was calling to cancel my membership and the w I was told of the unlimited documents for $7 and decided to stay with that feature.
Hey Mary,
We really appreciate your review, thanks so much! If you have any questions or concerns at this time, please email us at [email protected]. Thanks again!
Hello Cathy,
So glad you've enjoyed our service, we're happy that you're happy! Please let us know if you have any questions or concerns at this time by sending an email to [email protected]. Thanks!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Margaret,
Thanks so much for your review, it's great to hear that you've had such a positive experience with on of our representatives! Please don't hesitate to email us at [email protected] with any questions or concerns. Have a wonderful day!