On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
At Rocket Lawyer, we believe everyone deserves affordable and simple legal services. Since 2008, we've helped millions of families and small businesses take care of their legal needs so they can focus on what really matters. From free legal documents and business incorporation to discounted rates with outstanding attorneys and corporate benefits, we're there to help every step of the way.
Rocket Lawyer Reviews Summary
Rocket Lawyer enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, kindness, and expertise of its representatives. Customers appreciate the ease of use and reliability of the platform, especially in navigating legal documents. However, some concerns arise regarding billing issues and the need for clearer communication about subscription management. Overall, the sentiment is overwhelmingly positive, with customers feeling valued and supported, particularly when resolving issues. The company’s commitment to customer satisfaction and effective problem-solving stands out as a key strength in its service approach.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
He was extremely accommodating to my questions and I was able to resolve issues that I called about. I really appreciate his attitude in helping customers.
I had to draw up a simple will for an elderly friend who didn't think she needed a will, and I assured her that she did. It was very simple to complete her will on Rocket Lawyer.
Hello Lois,
So glad you've enjoyed our service, we're happy that you're happy! Please don't hesitate to email us at [email protected] with any questions or concerns. Have a wonderful day!
I've been using Rocket lawyer for 2 years for a small e-commerce business. They make it easy to pick from multiple lawyers when I need a consult for my business. The lawyers are always easy to talk to. They let you decide whether you want to do business with them. You always have a great resource for legal advice at a simple monthly price. Grab any document you need from the resource library. If you don't know what you need they are always quick to respond to requests and great with customer service. Big thanks to Brandee for keeping my account in good order and helping me take care of my small business.
Hey Darrin,
We appreciate your review and really glad that our service was able to assist your needs. If you have questions or concerns at this time, just email us at [email protected]. Have a great day!
Very helpful, friendly. Great customer service. I liked the call back service too.
Hi Malcolm,
It's awesome that you've had a positive experience with our service and appreciate your review! Please don't hesitate to email us at [email protected] with any questions or concerns. Take care!
Kevin was very kind and patient and helped with everything I needed.
Hey Janene,
So glad you've enjoyed our service, we're happy that you're happy! If you have any questions or concerns at this time, please email us at [email protected]. Take care!
I called in regarding a refund. The individual I spoke to was BEYOND KIND. He genuinely made my day with just his tone and pleasantry
Hey Eleni,
We are really happy to hear that one of our representatives were able to help you resolve this matter and appreciate your review! Please don't hesitate to email us at [email protected] if you need further assistance. Take care!
An easy access to template documents, friendly customer care.
Hi Dan,
Thanks so much for your review, we greatly appreciate it! If you have questions or concerns at this time, just email us at [email protected]. Have a wonderful day!
Ideal for what i needed. Needed a living will for elderly parent.
Hi Nora,
Thanks so much for your review, we're happy to hear our services were able to help you out. Please let us know if you have any questions or concerns at this time by emailing us at [email protected]. Have a wonderful day!
Amazing very helpful! Christine helped me with what I needed. Very helpful, cant express it enough!
Hey Laurent,
So glad you've enjoyed our service, we're happy that you're happy! If you have any questions or concerns at this time, just email us at [email protected]. Have a wonderful day!
I had a question which could not be answered because my trial offer was cancelled. I was informed of the dollar a month options which I enrolled in, and was told about the options offered under this plan.
Hey Frances,
We appreciate you taking the time to share your experience and so glad you're enjoyed our service! Please let us know if you have questions or concerns at this time by emailing us at [email protected]. Thanks!
The Rep Christine, was so patient, friendly, knowledgeable and very thorough. I have already created my first document, looks very professional. Thank you!
Hello Brenda,
We love hearing about our customers experiences with our service, and so glad that you've had such a positive experience with us! If you have any questions or concerns at this time, just email us at [email protected]. Have a wonderful day!
Excellent customer service and efficient, effective sales technique, no pressure just the facts--Good Job!
Hi Dr. Dennis,
It's great to hear you've had a positive experience using our service and appreciate your review! Please let us know if you have any questions or concerns at this time by emailing us at [email protected]. Take care!
I've used Rocket Lawyer many times. I have nothing but good things to say about the site and their customer service team! Quick and easy step by step documents tailored to whatever state you live in. Friendly and courteous customer service staff also. Five stars!
Hey Victoria,
Thanks so much for leaving us a review, we're delighted to hear about your positive experience! If you have any questions or concerns at this time, please email us at [email protected]. Have a great day!
Needed to cancel subscription and it was handled with great professionalism.
Kristina was very kind and informative.
I would recommend to my friends
Hello Cynthia,
We're really glad that you've had such a positive experience with one of our representatives and thanks for your review! Please don't hesitate to email us at [email protected] if you have further questions or concerns at this time. Take care!
Professional no issue listen to my need thank you for your help
Hey Wesley,
Thanks for leaving us a review, we appreciate it a lot! Please let us know if you have any questions or concerns by emailing us at [email protected]. Take care!
It started out pretty good and the prompt questions seemed well organized. However, the way I work, I like to be able to download the document at the early stages and do the majority of the work on my desktop. Because I was unable to do so, I cancelled my free trial. The cancelation was handled very efficiently and with courtesy.
Hello Eric,
We appreciate you taking the time to share your feedback regarding your experience, it helps us improve. If you have any questions or concerns at this time, just email us at [email protected]. Take care!
Easy and fast to use at a reasonable price from start to finish I got my Durable Power of Attorney and my Will finished in no time.
Hey Margie,
We're so glad that you've had a positive experience with our service and appreciate your review! Please let us know if you have any questions or concerns by emailing us at [email protected]. Thanks!
Had a few questions about my membership and the rep was courteous, knowledgeable and helpful. Great experience!
Hey Melissa,
Thanks so much for your review, we really appreciate it! If you have any questions or concerns at this time, just email us at [email protected]. Take care!
Very professional staff. Took the time to explain the diffrent levels of programs a customer can choose from.
Hello Joyce,
Thanks so much for your review, we're happy that you're happy! If you have any questions or concerns at this time, please email us at [email protected]. Take care!
Thank you for you help in this matter very quickly and professionally
Hello Daniel,
That's wonderful to hear you've enjoyed our service and we appreciate your review! Please let us know if you have any questions or concerns by emailing us at [email protected]. Thanks!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Hyung,
We sincerely appreciate you taking the time to leave us a review and so glad that you've enjoyed our service! If you have any questions or concerns at this time, just email us at [email protected]. Thanks!