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From the business
At Rocket Lawyer, we believe everyone deserves affordable and simple legal services. Since 2008, we've helped millions of families and small businesses take care of their legal needs so they can focus on what really matters. From free legal documents and business incorporation to discounted rates with outstanding attorneys and corporate benefits, we're there to help every step of the way.
Rocket Lawyer Reviews Summary
Rocket Lawyer enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, kindness, and expertise of its representatives. Customers appreciate the ease of use and reliability of the platform, especially in navigating legal documents. However, some concerns arise regarding billing issues and the need for clearer communication about subscription management. Overall, the sentiment is overwhelmingly positive, with customers feeling valued and supported, particularly when resolving issues. The company’s commitment to customer satisfaction and effective problem-solving stands out as a key strength in its service approach.
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My phone call was picked up right away. The rep was easy to talk to gave me the information I ask for all from a real person!
Thanks
Answered all our questions and helped with the forms. We only paid five dollars for great information. We are very happy with this site.
Thank you,
Byron Woehrle
Hello Byron,
So glad you've enjoyed our service, we're happy that you're happy! Please don't hesitate to email us at [email protected] with any questions or concerns. Have a wonderful day!
I received a very clear explanation of questions by Kaylee Gates. She was very helpful, pleasant and professional.
Hi Pam,
We appreciate your review and really glad that our service was able to assist your needs. If you have questions or concerns at this time, just email us at [email protected]. Have a great day!
I needed to write up a ‘bill of sale' on a holiday weekend for a RV we sold. I found one and used it with ease.
Hey Susan,
It's awesome that you've had a positive experience with our service and appreciate your review! Please don't hesitate to email us at [email protected] with any questions or concerns. Take care!
It was very simple and easy as Kevin made it very simple process.
Hi Melissa,
We're happy to hear you've enjoyed our service and appreciate your review! Please don't hesitate to email us at [email protected]. Have a great day!
Hey Sarah,
So glad you've enjoyed our service, we're happy that you're happy! If you have any questions or concerns at this time, please email us at [email protected]. Take care!
I signed up for the trial, decided I didn't need the service, and called to cancel. Service Rep kindly and professionally cancelled my membership before being charged. Without being "salesy" or pushy, she provided information about a service that might work for me, and I decided to sign up for it. She then clearly explained the series of emails/confirmations I would receive.
Hey there,
We're so glad that you've had such a positive experience with our service and appreciate your review! Please let us know if you have any questions or concerns by emailing us at [email protected]. Take care!
Exceptional customer service on the billing department.
Hello Mario,
It's really awesome to hear you've enjoyed our service and appreciate your review! Please email us at [email protected] with any questions or concerns at this time. Take care!
Just needed a simple form for traveling with grandkids and found just what was needed. The process was very simple and free with the free trial.
Hey Lucinda,
Thank you for your review, we're glad our service could help you! Please email us at [email protected] with any questions or concerns. Thanks again!
She was very helpful to my phone call and providing the credit that was requested in the call.
Hello David,
We sincerely appreciate you taking the time to leave us a review, thanks so much! Please let us know if you have any questions or concerns by emailing us at [email protected]. Thanks again!
Hello James,
We're really glad that our customer service was able to help you out with this matter and appreciate your review! Please let us know if you have any questions or concerns by emailing us at [email protected]. Take care!
Kevin is professional, courteous and reliable. He cancelled my account with confirmation.
Hello Katherine,
Thanks so much for leaving us a review, we're so glad that you've had a positive experience with our service! If you have any questions or concerns at this time, just email us at [email protected]. Take care!
I first contacted Rocket because my attorney told me I needed a non-disclosure to send to a movie production company wanting to make a movie of my auto-biography book I wrote. The form I received needed very little editing and was very clear in it's nature. I then contacted Rocket Lawyer and cancelled anything further and the person, Lisa, was great and fun to talk to. Cancellation and return of my deposit was promptly completed. Thank you.
Hey Alfred,
We are delighted to hear you've had such a positive experience with us and appreciate you taking the time to share your feedback! If you have questions or concerns at this time, just email us at [email protected]. Thanks!
Called and Christine helped me right away. She did offer me a discounted service without being to pushy about it. Pleasent and quick experience
Hello Chris,
Thanks so much for your review, we're happy that you're happy! If you have any questions or concerns at this time, please email us at [email protected]. Take care!
Sabrina was very polite the process was very fast. It didn't take much time for her to explain the process
Hi Veronica,
We're delighted to hear about your positive experience and appreciate your review! Please let us know if you have any questions or concerns at this time by emailing us at [email protected]. Take care!
Kevin was professional, friendly, and skillful in delivering my refund and downgrading me to the $1.00 plan.
Hi there,
Thanks so much for leaving us a review, we're so glad your experience with our service was such a positive one! Please let us know if you have any questions or concerns at this time by emailing us at [email protected]. Have a great day!
I was treated extremely well by Kevin and he was courteous and professional. He spoke to me and not at me. He resolved my situation fast and stress free. There needs to be more people like him in this world. Thank you for a pleasant experience. I will tell everyone I know about your service.
Hi John,
We're really happy to hear our customer service was able to assist you with this situation and appreciate you taking the time to leave us a review! Please email us at [email protected] with any questions or concerns. Have a great day!
I asked to cancel my membership, because I was no longer using it, and seek a refund. Without any question, all was taken of. The wait was longer than expected though
Hey LeeAnn,
We appreciate your review, thanks! If you have any questions or concerns at this time, just email us at [email protected]. Take care!
Sabrina was extraordinarily helpful - she located my account really fast and was able to make the changes
I needed, excellent customer service skills - perfect balance of efficient with kindness!
Hello Deb,
Thanks so much for the review, we're delighted to hear you've enjoyed the service! If you have any questions or concerns at this time, just email us at [email protected]. Take care!
I thought the quality of the forms looked professional and gave accuracy to my document but I had trouble with the website. I couldn't get to my document. It asked for my credit card info before I finished. I called the next day and got a wonderful staff member Sabrina, who handled it quickly.
Hey Michelle,
We appreciate your feedback and glad to hear one of our representatives were able to assist you. Please let us know if you have any questions or concerns at this time by emailing us at [email protected]. Thanks!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Bill,
It's great to hear our service was able to help you out and appreciate your review! Please don't hesitate to email us at [email protected] with any questions or concerns. Have a great day!