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From the business
At Rocket Lawyer, we believe everyone deserves affordable and simple legal services. Since 2008, we've helped millions of families and small businesses take care of their legal needs so they can focus on what really matters. From free legal documents and business incorporation to discounted rates with outstanding attorneys and corporate benefits, we're there to help every step of the way.
Rocket Lawyer Reviews Summary
Rocket Lawyer enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, kindness, and expertise of its representatives. Customers appreciate the ease of use and reliability of the platform, especially in navigating legal documents. However, some concerns arise regarding billing issues and the need for clearer communication about subscription management. Overall, the sentiment is overwhelmingly positive, with customers feeling valued and supported, particularly when resolving issues. The company’s commitment to customer satisfaction and effective problem-solving stands out as a key strength in its service approach.
This summary is generated by AI, based on text from customer reviews
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The representative I spoke with had a kind voice and very soft voice. She was very clear in her words. I could understand everything that she said. I mean this girl was awesome and u guys definitely need to give her a raise. To the representative that helped mei wanna say, " Thank you for ur kindness and empathy displayed on our call KUDO'S to u and kudos to the company got u, u would be an asset to any company. I was myself customer service and a Quality assurance supervisor. I can say I know a little bit about it and u did wonderfully. Keep up the good work. Thank you. " She 8s an asset to you alls company show her your appreciation please by giving her the pay that. Good representive should get, she's worth it
Hey Jamila,
Thanks so much for the review, we're delighted to hear you've enjoyed the service! If you have any questions or concerns at this time, just email us at [email protected]. Take care!
Kevin was friendly and professional and very efficient and took care of my issue quickly. Very pleased!
Hi Shelley,
Thanks so much for your review, we're glad that our service was able to assist you! Please let us know if you have any questions or concerns at this time by emailing us at [email protected]. Take care!
Very helpful answered all my questions and helped me out right away.
Hello Kimberly,
Thanks so much for leaving us a review, we really appreciate it! If you have any questions or concerns at this time, just email us at [email protected]. Have a wonderful day!
Kevin is prompt and had great customer service. Thank you for all your help!
Hi Ashmi,
Thanks for your review, we greatly appreciate it! If you have any questions or concerns at this time, please email us at [email protected] with any questions or concerns. Take care!
Kevin got what I needed taken care of right away. He was polite and efficient and didn't try to sell me stuff I don't want or need! My only critique would be to not refer to customers as darling or love; you can't go wrong with miss or sir when addressing clients.
Hi Shara,
So glad you've enjoyed our service, we're happy that you're happy! If you have any questions or concerns at this time, please email us at [email protected]. Take care!
Christine Weston was very helpful and a lovely person.
She quickly identified my problem and new the answer right away how to help fix the problem.
My issue was resolved in minutes. GREAT GREAT service.
Thanks so much
Hello Sebastian,
We're happy to hear you've enjoyed our service and appreciate your review! Please don't hesitate to email us at [email protected] with any questions or concerns. Have a wonderful day!
Hello Jesus,
Thanks so much for the review, we're delighted to hear you've enjoyed the service! If you have any questions or concerns at this time, just email us at [email protected]. Take care!
I have been trying for two months to cancel my subscription, to no avail. When I reached Connor this afternoon, he very quickly found my account and cancelled it. He was extremely professional, intelligent and efficient. He is an excellent representative of a professional services company. Thank you, Connor.
Hey Stan,
Thanks so much for leaving us a review, we're so glad your experience with our service was such a positive one! Please let us know if you have any questions or concerns at this time by emailing us at [email protected]. Have a great day!
Christine was very nice, upbeat and a delight to talk to! She understood what I was asking for and she made it happen! All phone connections should be this pleasant!
Hi Richard,
We're really happy to hear our customer service was able to assist you with this situation and appreciate you taking the time to leave us a review! Please email us at [email protected] with any questions or concerns. Have a great day!
Hi Sue,
Thank you for your review, we greatly appreciate it! If you have any questions or concerns at this time, please email us at [email protected]. Take care!
I asked to cancel my free trial, and she did it quickly and easily. No problem at all.
Hello Terri,
It's great to hear you had a quick and easy process to downgrade your membership and we appreciate your review! Please let us know if you have any questions or concerns at this time by emailing us at [email protected]. Thanks!
Connor went above and beyond and assisting me. He was friendly professional and very efficient. He was very quick to help me with everything I needed.
Hey Joshua,
We're thrilled to hear about your positive customer service experience and appreciate your review! Please don't hesitate to email us at [email protected] with any questions or concerns at this time. Take care!
Hello Peter,
We're so happy that you've enjoyed our service and appreciate your review! Please email us at [email protected] with questions or concerns at this time. Thanks!
Needed a professional and timely legal document. Rocket Lawyer provided the services I needed at a very low price. I will definitely turn to Rocket Lawyer for any future legal documents.
Hello William,
It's great that you've enjoyed our service and appreciate your review! Please email us at [email protected] with any questions or concerns. Take care!
I needed a simple document created. I signed up for the free trial. I used the one doc. Realizing I forgot to cancel, I was charged. I reached ut to customer service and my cancel request and refund were promptly executed.
Thanks!
Hi Ron,
It's great to hear our service was able to help you out and appreciate your review! Please don't hesitate to email us at [email protected] with any questions or concerns. Have a great day!
I called to terminate service and was offered to downgrade to a lesser plan. When I said "No, thanks" he carried on with my desire and helped me terminate. The credit for my most recent charge is being issued as well.
Hey Art,
We sincerely appreciate you taking the time to leave us a review and so glad that you've enjoyed our service! If you have any questions or concerns at this time, just email us at [email protected]. Thanks!
I used rocket lawyer to create a residential lease agreement with the free trial.
It was fairly easy to use and covered areas on the lease that I had not thought of
Incuding. I am a first time landlord and appreciate the professional document that was ceated. Opting out after the free trial was easy.
Hello Brenda,
It's great to hear that our service worked out for you and appreciate your review! Please let us know if you have any questions or concerns at this time by emailing us at [email protected]. Take care!
Randy was very helpful. He explained the product, offered options an s reassure concerning the storage and access to my data.
Hey Scott,
We're happy to hear you've enjoyed our service and appreciate your review! Please don't hesitate to email us at [email protected]. Have a great day!
Randy did a great job helping me. Talked patiently and was very thorough.
Hello Christina,
Thanks so much for your review, we're glad that you've had a positive experience with our customer service. If you have any questions or concerns at this time, please email us at [email protected]. Take care!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Thi,
Thanks so much for your review, we're happy that you've had a positive experience with one of our representatives! If you need anything from us at this time, just email us at [email protected]. Thanks again!