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From the business
At Rocket Lawyer, we believe everyone deserves affordable and simple legal services. Since 2008, we've helped millions of families and small businesses take care of their legal needs so they can focus on what really matters. From free legal documents and business incorporation to discounted rates with outstanding attorneys and corporate benefits, we're there to help every step of the way.
Rocket Lawyer Reviews Summary
Rocket Lawyer enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, kindness, and expertise of its representatives. Customers appreciate the ease of use and reliability of the platform, especially in navigating legal documents. However, some concerns arise regarding billing issues and the need for clearer communication about subscription management. Overall, the sentiment is overwhelmingly positive, with customers feeling valued and supported, particularly when resolving issues. The company’s commitment to customer satisfaction and effective problem-solving stands out as a key strength in its service approach.
This summary is generated by AI, based on text from customer reviews
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I had a great experience with Kevin's customer service. Somehow my trial had not been cancelled. I called requesting a refund, it was quickly determined that I was correct, and the refund was issued. Thank you Kevin
Worked just great, canceled before the free trial with no hassle or pressure. KevinPhelps assisted with care and professional
Approach. Thanks again.
Hi Efrain,
It's great to hear that our service worked out for you and appreciate your review! Please let us know if you have any questions or concerns at this time by emailing us at [email protected]. Take care!
I created one document and was very pleased. I called to cancel my member ship and Kevin Phelps was very helpful. He understood my issue and was very willing to help. Thanks so much Kevin
Hey Lynn,
We're happy to hear you've enjoyed our service and appreciate your review! Please don't hesitate to email us at [email protected]. Have a great day!
Justina was concise and respectful. We exchanged a few brief thoughts and ended with exactly what I wanted.
Hello Rodney,
We're glad that our customer service was able to assist you and appreciate your review! Please don't hesitate to email us at [email protected] with any questions or concerns, take care!
Had issue with duplicate documents charges and was taken care of and also offered a plan for the future
Hi Alan,
We're really glad that you've enjoyed our service and appreciate your review! Please email us at [email protected] with any questions or concerns. Take care!
Kevin got to the root of my issue and solved it immediately
Hello Jerome,
Thanks so much for your review, we really appreciate it! If you have any questions or concerns at this time, just email us at [email protected]. Take care!
Great experience simple non hassle met my needs and answered all my questions
Hello Emily,
Thanks so much for your review, we really appreciate it! If you have any questions or concerns at this time, just email us at [email protected]. Take care!
I contacted Justin Martinez via chat and he was very helpful with downgrading my membership to one dollar a mont for access to rental agreements
Hi Michael,
It's really awesome to hear you've enjoyed our service and appreciate your review! Please email us at [email protected] with any questions or concerns at this time. Take care!
Very easy process working with your telephone operator thank you so much for your help
Hi Isola,
We're so glad that you've had such a positive experience with our service and appreciate your review! Please let us know if you have any questions or concerns by emailing us at [email protected]. Take care!
Keven was exception in his abilities to go far and beyond to draw a very good conclusion to my problem. In my opinion as a small business owner, keven would be elevated to supervisior status in a short time. Thank you Keven!
Hi there Jason,
We appreciate your review, thanks! If you have any questions or concerns at this time, just email us at [email protected]. Take care!
I created an account to generate a few standard legal documents for my elderly aunt. That worked great! Was able to customize, save, download, and print. As no further requirements, attempted to cancel the account within the 7-day period. First tried the phone number in original Welcome email. Recorded message eventually said that if I left my number they would call me back. That was two days ago, still no call. Today I tried to log in but the password I used to create account wouldn't work. Twice I requested the link to reset be sent; never received; checked Spam folder too. From that same page on-line, started a Help chat. No response. Tried again. No response. Finally tried same phone number as originally used and was helped by a very nice live person. Phew! As title says, great idea to provide their various legal document products but trying to cancel was no fun!
Hello Deb,
We sincerely appreciate you taking the time to leave us a review and so glad that you've enjoyed our service! If you have any questions or concerns at this time, just email us at [email protected]. Thanks!
Hi Inna,
It's great to hear that our service worked out for you and appreciate your review! Please let us know if you have any questions or concerns at this time by emailing us at [email protected]. Take care!
I had tried to downgrade my level on the web site, but the page kept reloading the same page and never advanced. I called the help number, Kevin was very professional and provided the help I needed quickly and accurately. He sent an email confirming my request, and stayed on the line while I read it.
He offered additional help, but I only needed the downgrade.
Hey SherryAnne,
We're happy to hear you've enjoyed our service and appreciate your review! Please don't hesitate to email us at [email protected]. Have a great day!
Kaylee was so nice and knowledgeable! She was so patient and tooker her time making sure she understood my problem and helped to resolve the issue.
Hi Erin,
We're glad that our customer service was able to assist you and appreciate your review! Please don't hesitate to email us at [email protected] with any questions or concerns, take care!
The gentlemen I talked to was very professional and assisted my concern very quickly. We need more customer representative like him. Thanks again!
Hello Charles,
Thanks so much for your review, we're happy that you're happy! If you have any questions or concerns at this time, please email us at [email protected]. Take care!
Kevin was very responsive and sent me an email stating that the account had indeed been closed and explained that I could still access the documents I created. Love his accent.
Hello Kay,
We're really glad that you've enjoyed our service and appreciate your review! Please email us at [email protected] with any questions or concerns. Take care!
I didn't realize I had to cancel so you have taken $40/ month from my account the last several months. I know it was my problem. If there is no activity you contact a member to see why!
But if you did that you could not continue to rip us off.
Hello Gary,
We apologize for this situation, but unfortunately we don't have a way of monitoring usage on each member's account to be able to reach out to them. If there is anything else that we can do at this time to assist you, please respond to our private message.
I called and got her 2 times in a row. She was so helpful, professional and knowledgeable.
Hey Jesus,
We're so glad that you've had a positive experience with our service and appreciate your review! Please email us at [email protected] with any questions or concerns. Take care!
I found the proper documents that I needed and it was easy to understand and I appreciate rocket lawyer giving me the opportunity to fill out the paperwork with my 7 day trial for free.
Hey Daniel,
So glad you've enjoyed our service, we're happy that you're happy! Please let us know if you have any questions or concerns at this time by sending an email to [email protected]. Thanks!
I did not understand how to use the site and thought I was doing a free trial correctly. I made and error in how it was functioning due to my inexperience and created a over billing situation. The assistance given was great and I thought that they were fair in adjusting my account. Thank you
Hey Scott,
We are so happy to hear about your positive experience with our customer service and thanks so much for the review! If you have questions or concerns at this time, just email us at [email protected]. Thanks again!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Cynthia,
Thank you so much for your review, we're happy to hear one of our representatives were able to help you get this matter resolved! If you have any questions or concerns at this time, please email us at [email protected]. Have a wonderful day!