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From the business
At Rocket Lawyer, we believe everyone deserves affordable and simple legal services. Since 2008, we've helped millions of families and small businesses take care of their legal needs so they can focus on what really matters. From free legal documents and business incorporation to discounted rates with outstanding attorneys and corporate benefits, we're there to help every step of the way.
Rocket Lawyer Reviews Summary
Rocket Lawyer enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, kindness, and expertise of its representatives. Customers appreciate the ease of use and reliability of the platform, especially in navigating legal documents. However, some concerns arise regarding billing issues and the need for clearer communication about subscription management. Overall, the sentiment is overwhelmingly positive, with customers feeling valued and supported, particularly when resolving issues. The company’s commitment to customer satisfaction and effective problem-solving stands out as a key strength in its service approach.
This summary is generated by AI, based on text from customer reviews
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Damian was amazing and solved every one of
My issues and then some. If
More companies focused their attention on a
Second-to-none customer service staff they would have much less worry when it comes to the bottom line!
Had an unusual circumstance that Jenna handled beautifully in a very friendly manner. Couldn't have been sweeter!
Hi Teri,
Thanks so much for your review, we're delighted to hear about your positive customer service experience!
I was guided through pages to get accomplished what needed to be done.
Hello Judy,
So glad that you've enjoyed our service, we're happy that you're happy!
I called with questions about payment for a document and Chris helped me resolve the issue quickly and to my satisfaction
Hello Deborah,
It's wonderful to hear you've had such a positive experience with one of our representatives and thanks for taking the time to leave us a review!
New to page so tying to download information was an task but finally was able to complete.
Hi Iris,
Thanks for your review, but we're sorry to hear you were having some trouble with our site! Please call our customer service for tech support at 877-881-0947 (M-F, 6am-6pm PT). Have a great day!
Hello Latoya,
Thanks so much for your review, we greatly appreciate it!
Hi Amber,
We're so glad to hear that you've had such a positive experience with our customer service and thanks so much for your review!
After completing my document, I attempted to complete my Membership.
The site was experiencing problems. I called the number provided and Tucker answered. He was pleasant, courteous and professional. He resolved my issue very quickly, which I appreciated.
Thank you so much
C. R. Goldston
Hey Connie,
We're really glad to hear you've had such a great experience with our customer service and appreciate your review!
Shae was EXTREMELY helpful. Very kind and patient. She was extremely knowledgeable of all the services that Rocket Lawyer provides. She answered every question and resolved all of my issues accordingly. I highly
Hi Rose,
Thanks so much for your review, we're happy that you're happy!
... I never intended to do anything but purchase an afidavit form. The $39.99 charge was exactly what I DIDN'T need, or want. Your representative was excellent. Obviously, until I see the refund actually happen it will remain a provisional relief. But Marcos is very good. Thank you.
Hello Jeffrey,
We're really glad that one of our representatives were able to assist you with this matter and thank you for taking the time to leave us a review.
Anthony was cordial and very helpful. He stayed on line until my problem was resolved.
Hey Delores,
It's wonderful to hear you've had a positive experience with one of our representatives, that's great!
Very quick and painless had an issue getting into my account Jenna = great help!
Hi there Jack,
Thank you for leaving us a review, we're happy to hear about your positive experience!
I discovered a minor problem with my account this morning that was the result of my own failure to fully read and understand the program I subscribed to. In the briefest and friendliest of "chats," the matter was resolved by the Rocket lawyer agent Justina with my complete satisfaction.
Hi Peter,
We're glad that one of our representatives were able to assist you with your matter and thanks so much for your review!
The experience was GREAT. I would use them again i like how anything u want to know you can find it.
Hello Jennifer,
Thanks so much for your review, we're happy that you've had such a wonderful experience with us!
Thank you for your wonderful service in canceling my account as per my request. I no longer need any of your services or free trials of your service. You were great to work with and I appreciate all your help and understanding. If I ever need your services again, I will let you know.
Please stop all Billings effective immediately.
Thank you
Tom A Linstrom
*******@gmail.com
Hi Tom,
Thanks so much for your review. Your membership was downgraded/cancelled as of 2/14/2022. Please email [email protected] with any questions or concerns.
Excellent and very simple to adjust and assess. I will use you again if needed.
Hello Barbara,
It's wonderful to hear you've enjoyed our service and we appreciate your review!
Wonderful customer service and a great help when in need
Hi Sonya,
Thanks so much for leaving us a review, we greatly appreciate it!
I was able to easily navigate what forms I needed, download and edit them with ease. This is a great service, friendly customer service staff as well!
I will definitely use them in the future if I need any assistance.
Hi there Joyce,
Thank you for taking the time to leave us your feedback, we're glad to hear about your overall positive experience!
Great communication, was able to communicate my issue, got a clear understanding of process, extremely satisfied with resolution.
Hi Jesse,
We're happy to hear about your positive customer service experience and appreciate your review!
Kevin in Customer Support was excellent, professional and thorough in cancelling my subscription and a credit for prior month's subscription.
Hello Shizuye,
We're really glad to hear about your positive experience with one of our representatives and appreciate your review! Thanks so much.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Laurie,
We're happy to hear one of our representatives were able to help you with your matter and we appreciate your review! Thanks so much.