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From the business
At Rocket Lawyer, we believe everyone deserves affordable and simple legal services. Since 2008, we've helped millions of families and small businesses take care of their legal needs so they can focus on what really matters. From free legal documents and business incorporation to discounted rates with outstanding attorneys and corporate benefits, we're there to help every step of the way.
Rocket Lawyer Reviews Summary
Rocket Lawyer enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, kindness, and expertise of its representatives. Customers appreciate the ease of use and reliability of the platform, especially in navigating legal documents. However, some concerns arise regarding billing issues and the need for clearer communication about subscription management. Overall, the sentiment is overwhelmingly positive, with customers feeling valued and supported, particularly when resolving issues. The company’s commitment to customer satisfaction and effective problem-solving stands out as a key strength in its service approach.
This summary is generated by AI, based on text from customer reviews
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Called to cancel and was offered a downgrade that was too good to pass. Hope to be using options soon.
Customer service was contacted tonight to discuss my charges and earlier technical issues experienced. Marco was my service representative. He quickly corrected my concerns and all while showing professionalism.
Hi AC,
We appreciate your review and so glad that you've had such a positive experience with our customer service!
Agent was knowledgeable, great customer service. Was able to help me with my issue in a timely manner.
Hello Hattie,
So glad you've had a positive experience with our customer service, we're happy that you're happy.
Very quick service and very polite and pleasant. Able find account quickly and my request was complete when I finished.
Hello Sandra,
We greatly appreciate your review and happy to hear you were able to get what you needed from our service!
Took care of my issue quickly and easily. Extremely friendly, a master-class in customer service.
Hello Brent,
Thank you for your review, we're so glad your customer service experience was such a positive one.
It's was great. I will wait till later to use this process. It's was easy to do and I really like using Ricket Lawyer
Hi Darrin,
We are happy to hear you've enjoyed our service so much and appreciate your review, thanks so much.
Sabrina was absolutely great to deal with, very nice, got right to the point and took care of Business as a professional should! We will be using rocket law in the future as needed, do to how great she handled the situation. Thank you
Hello Aaron,
It's awesome to hear you've had such a great experience with one of our representatives and appreciate your review! Thanks so much.
Hello Kay,
It's fantastic to hear you've had such a positive customer service experience and thank you for taking the time to leave us a review!
I wanted to cancel my membership. I called the phone number and after a brief hold was connected to McKenzie who offered the $1 a month downgrade instead and was very helpful.
Hello Mary,
We're so glad that one of our representatives were able to assist you with this matter and appreciate your review!
Jacob is a genius! Professional and VERY KNOWLEDGEABLE! Walked me through with baby steps! HIGHLY RECOMMENDED!
Hi David,
Thanks for taking the time to leave us a review, we're happy that you're happy!
I was able to get a representative on the phone very quickly, her name was Chris. She was very nice and helped me find my account that was not easy to locate.
Hey Christopher,
We're happy to hear that one of our representatives were able to help you efficiently with your matter!
I had a very positive experience using the Rocket Lawyer website to process a draft document. Jacob Brown was very helpful in resolving technical problems I was experiencing and stayed online while I completed my document. Jacob demonstrated a high level of customer service and provided it in a friendly professional manner. I will continue to use Rocket Lawyer for future legal documents
Hello John,
Thanks so much for taking the time to leave us a review, we're happy that you're happy!
Justina was very helpful in helping me camel my subscription. She offered other options and was very courteous.
Hi Judy,
We greatly appreciate your review, thank you! Have a wonderful day.
The agent was very polite and helpful. He understood my request and offered the immediate resolution of a refund of the monthly fee that I mistakenly ordered.
Hello Catherine,
It's fantastic to hear you've had such a positive experience with our customer service and thanks for your review, we really appreciate it!
Selena was an absolute breath of fresh air! She really listened to my concerns and the she used her whole arsenal of tools to satisfy her client (me)! She is exactly a person I would hire for my team, no matter the task! ABSOLUTELY TERRIFIC!
Hello Ronald,
We're so glad to hear you've had such a positive experience with one of our representatives and appreciate your review! Thanks so much.
Chris was great! She was able to set up my account via employer and even called me back once we were disconnected. :)
Hello Sana,
Thanks so much for your review, we're happy to hear about your positive customer service experience!
I called regarding an accidental purchase and was taken care of with kindness and respect. My situation was handled professionally.
Hello Desiree,
We sincerely appreciate your review and so glad that our customer service was able to help you with your matter.
Marcos was very helpful in figuring out issues with my account. He was knowledgeable about the product and quick and friendly about helping resolve my issue.
Hi Viveca,
It's wonderful to hear about your positive customer service experience and we appreciate your review!
The Rocket Lawyer's online platform was user friendly and the instructions were easy to follow. The legal generated documents had the correct wording that is suitable for my need.
Thank you
Hello Rhonda,
We're happy to hear about your positive experience with our service and thanks so much for your review!
She answered my questions and offered assistance in printing my documents.
Hi there Dinah,
We sincerely appreciate you taking the time to leave us a review, thank you! Have a wonderful day.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Cora,
Thank you for leaving us a review! It's great to hear you've had a positive experience with us.