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From the business
At Rocket Lawyer, we believe everyone deserves affordable and simple legal services. Since 2008, we've helped millions of families and small businesses take care of their legal needs so they can focus on what really matters. From free legal documents and business incorporation to discounted rates with outstanding attorneys and corporate benefits, we're there to help every step of the way.
Rocket Lawyer Reviews Summary
Rocket Lawyer enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, kindness, and expertise of its representatives. Customers appreciate the ease of use and reliability of the platform, especially in navigating legal documents. However, some concerns arise regarding billing issues and the need for clearer communication about subscription management. Overall, the sentiment is overwhelmingly positive, with customers feeling valued and supported, particularly when resolving issues. The company’s commitment to customer satisfaction and effective problem-solving stands out as a key strength in its service approach.
This summary is generated by AI, based on text from customer reviews
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I was able to find what I needed quickly. I used their search.
Hey Curtis,
Thanks so much for your review, it's great to hear you were able to get what you needed accomplished with our service!
Lots of options. Free trial to see if you like the site. I would recommend it to anyone.
Hi Steven,
We sincerely appreciate you taking the time to leave us a review, thanks so much! Have a wonderful day!
Opted for the trial and was pleasantly surprised that it was all that they said it would be.
Hey James,
It's awesome to hear you've enjoyed our Trial and appreciate your review, thanks so much! Have a great day.
I needed a letter from a law firm indicating I'm a victim of identity theft and Rocket lawyer immediately assisted me on what I needed and a draft of important information regarding my issue. I highly recommend this firm!
Hey Sharika,
Thank you for your review, we're glad that you've enjoyed our service! Have a great day.
CAUTION: This company is a scam. They let you register, don't give you access to anything within the first 7 days of trial and then (when you think the registration was unsuccessful) suddenly start collecting. You can only cancel via the account, but they don't send an email with a password and the password reset doesn't work well either. If you try to cancel by e-mail, you are deliberately sent from pillar to post. After several complaints, no solution is offered and they continue to insist that the invoice must be paid. The positive reviews on the various websites seem to be fake. Often the reviewers have only posted 1 review. My advice: DO NOT do business with this company and stay far away from them.
Hello Jan,
We sincerely apologize for this matter and would like to assist. Please respond to our private message at your earliest convenience.
The site was easily understood and navigation was simple. The only problem was getting to the correct page in order to print. Otherwise it was a good experience.
Hello James,
We appreciate your feedback regarding your experience with us, thanks so much!
I'm not finished with my project, however my interaction with R. L. has given me fuel. I will continue to perseviere until I am successful.
Hello Peggy,
We are really glad that you've been having a positive experience with our service and appreciate your review, thanks!
Amazing, my? Was answered and I am thankful to the point I want the lawyer who answered my question to be my lawyer
Hello Ryan,
We're so delighted to hear you've enjoyed our service and thanks so much for taking the time to leave us a review!
Hi Gigi,
We're happy to hear you've enjoyed our service and appreciate your review, thanks!
My document was easy to prepare as RocketLawyer walked me through it. Their ished product was very professional.
Hey Sharon,
It's really great to hear you've had a positive experience with our service and appreciate you taking the time to leave us a review, thanks!
Provided information ****** regarding my subscription I was paying for something I did not need
Hi there Debra,
Thanks for taking the time to leave us a review, we're glad to hear you've enjoyed our service! Take care.
Change of title for a new used VW Bug will occur this weekend and we needed a "Bill of Sale" to complete this transaction and Rocket Lawyer gave us this with no problem, but don't need the legal service any longer, so please cancel my subscription. Thank you!
Hello William,
We're really glad that our service was able to help you out with your legal matter and appreciate your review, thanks so much!
Rocket Lawyer had all the forms I needed plus some I didn't even know I needed.
They are there every step of the way. I couldn't have done it without them.
Hi Vinnie,
Thanks so much for your review, we're happy that you're happy!
Tyler Ayres made so many basic clerical errors on my filing, I don't know how he is an attorney. Rocket Lawyer did nothing about the situation. Both of them
Hello Tyler,
We sincerely apologize for this situation and would like to make things right. Please respond to our PM so we can locate your account and get this resolved.
My experience using RocketLawyer is very positive as it is very user-friendly and explains the process of creating documents and how to make them legal & binding. There are many many legal forms that you can create and print out to bring to a notary public and then have them filed in your district court system. Very convenient and saves you tons of time & money. I highly recommend using RocketLawyer.
Hello Kimberly,
We're so glad that you've enjoyed our service and appreciate your review so much, thank you!
We just needed a quick and easy will. I had a (no longer practicing) lawyer friend look at it and she said it was totally suitable and it "checked all the boxes for a basic will". I'm totally satisfied and glad I found a good resource!
Hi Liz,
Thanks for your review, we're so glad that you've enjoyed our service!
Angela answered my questions and volunteered valuable information. Snaps to Rocket Lawyer for having an employee like her!
Hello Mary,
We are delighted to hear your experience with our service was such a positive one and appreciate your review, thanks so much!
I decided to cancel enrolling within the first week since documents I expected to need weren't necessary. The cancellation had nothing to do with Rocket Lawyer and the one form I was provided was very good. I have used Rocket Lawyer in the past and found it helpful and will return in the future when I need a legal document.
Hello Mike,
We appreciate your review and glad to hear you've enjoyed our service, thanks so much!
Hi Jose,
We're happy to hear you've had a positive experience with us and appreciate your review! Thanks so much.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Hey Kelly,
We're happy to hear your experience with our service has been such a positive one and appreciate your review! Thanks so much.